ORDER, ACKNOWLEDGEM

ENT AND

DELAY IN ORDER LETTER

An order letter is written to purchase supplies, merchandise, or services. So that it achieves its purpose, the terms and conditions of the sale should be clear to both parties. Hence, it is the responsibility of the buyer to state accurately, clearly and completely what product or item he would like to order.

Order Letter

1. Description of the merchandise or goods, like:- quality- quantity- color- brand- shape- dimensions- price

In writing this type of letter, the buyer may include the following details:

2. Place and date of shipment or delivery.

3. Mode of payment – cash on delivery (C.O.D), credit card, check, or money order.

4. Mode of delivery – by airplane, truck, delivery van and express mail.

5. Credit reference.

Dear Mr. Enriquez:

Please send by express mail the following items which I chose from your summer catalog.

200 No. OG-12-Greeting Cards 500.00150 No. OG-20- Card Envelopes 250.00100 No. OM-01-Performance Greeting Cards 350.00

Subtotal 1,100.00VAT/Tax 80.00Shipping 120.00Total 1,300.00

I would appreciate receiving these cards immediately since our accounting division is initiating an employee recognition program on February 27.

Enclosed is our check for P1, 300.00.

Truly yours,

Hermione GrangerChairman

Example of an Order Letter

The first part of the letter includes the mode of delivery of the ordered items. The second part states the description of the items, and the last paragraph expresses the anticipation for an early delivery. The letter closes with the mode of payment.

Acknowledgment of an

Order LetterAn order should be immediately acknowledged, granted, or not. For small routine orders, a printed acknowledgement or a postcard may suffice but a short letter stating when the delivery may be expected, is better and would help create goodwill.

Example of an Acknowledgement Letter

Dear Mr. Solivar,

Thank you for your order of greeting cards and envelopes.

All items are in stock; they will be delivered to you via express mail on January 15, 2017

We hope you will find your order satisfactory and have the pleasure of receiving further orders from you.

Yours sincerely,

Andie Costales

An Acknowledgment of an Order Letter should have these three A:

Acknowledgment of the order - Since we are writing an Acknowledgment Letter, this is the part where you acknowledge the one that place an order to you that you have already received their order or their order letter, for an Acknowledgement Letter is a reply to an Order Letter.

Assurance of the availability – This is the part where you state that the stocks are complete and they are going to receive their order completely. This part also contains the information “how” and “when” they will receive their order.

Appreciation - The last part contains the appreciation to their orders and the opportunity to build goodwill.

Delay in Order Delivery

Delays and problems are unavoidable in business. That is why we have a Delay in Order Delivery Letter. It is also an Acknowledgment Letter but acknowledging and discussing to them the problems for their order.

Example of a Delay in Order Deliver Letter

D

Dear Mr. Solivar,

We are pleased to receive your order of greeting cards and envelopes.

Because of the great demand for these cards, we ran out of supplies; however, we have placed an additional order which will arrive in two weeks.

We apologize for the delay, and we hope it will not cause you serious inconvenience.

Yours sincerely,

Andie Costales

A delay in Order Delivery Letter should have ARA:

Acknowledgment of the order – Delay in Order Delivery Letter is also an Acknowledgement Letter, so you also must acknowledgment of the order, that you already received their order.

Reasons why – In this part you mention the reason/s why could not be delivered as ordered.

Apologies – This is the part that you express regret for the delay in sending the order.

1. What is the letter that replies for an Order Letter?

2. A part in Acknowledgment Letter where you state that the stocks are complete and they are going to receive their order completely.

3. A part in Acknowledgment Letter where you have opportunity to build goodwill.

4. What is the letter that you will write when you encounter problems and delays for the order.

5. What is the part in delay in Order Delivery Letter that you mention the reason/s why could not be delivered as ordered.

6. It is written to purchase supplies, merchandise, or services.

7. What does COD stand for?

8. By airplane, truck, delivery and express mail are what part of the order letter?

9. What are the descriptions of the merchandise or goods you would like to order?

10. Do we need to include the place and shipment/delivery? Why?