Orchid crm 2.4
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ORCHID Open Source Customer Management System 1
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Why another CRM ? Because we wanted one with the following features : - Easy to customise for standard java developers : No need to learn some new scripting language, if you know javaEE6/JSF/primefaces you have all needed skills. - Multiple Conversation management : While typing in a subscription a customer calls you, just put on hold your work while handling the new task then resume it later. - Native CTI/PBX functions : We integrate restcomm - and of course open source.
Transcript of Orchid crm 2.4
ORCHIDOpen Source Customer Management
System
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ORCHID key benefits
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MAXIMIZE EFFECTIVENES OF CUSTOMER RELATIONSHIP using complete multi-media interaction management.
REDUCE COSTS, by automating your business processes.
EASY ACCESS TO CUSTOMER VITAL INFORMATION, with multi conversation management.
PROFESSIONAL SERVICES, with manaty design, implementation, training and support services.
Features overview
CUSTOMER PANEL: A 3D view of your customer, with easy integration of information stored in external systems.INTERACTIONS AND BUSINESS PROCESSES: any request lead in a minimal number of clicks to flexible business workflows.INTEGRATED CTI: open directly the customer page from a phone call, record/replay the conversation, forward, call scripting, textToSpeech, IVR, call scripting.TASKS: manually or automatically assigned then reassigned to (group of) persons, task MESSAGING: send email, postal mail or commands to external messaging service.REPORTING: measure and monitor the key aspects of your business
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GUI & API
FULL WEB USER INTERFACE to configure & administrate all entities and processes.
XML FILES PROVISIONNING to import and modify customers, interactions, and other business process information.
REST API, to get customer information, create a task , execute business process.
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Licence and Services
GNU GPLv3 licenced community edition.
ENTERPRISE EDITION with business friendly licence
PROFESSIONAL SERVICES, for support, knowledge transfer, design and implementation.
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Technological Environment
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Screenshots / Customer panel
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Screenshots / Interaction
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Screenshots / Tasks
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Screenshots / Job Management
WEBSITE : http://orchidcrm.org
DEMO : http://demo.orchidcrm.org
SOURCE CODE : https://www.assembla.com/spaces/orchidcrm
CONTACT : [email protected] skype: smichea
DEVELOPMENT SERVICES : http://manaty.net
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