Oral Communication Business Administration (2k13)

Compiled by: Seetal Daas University of Sindh Laar Campus @ Badin Page 1

CHAPTER #5

Strategies of successful interpersonal communication

Dyadic Communication: (communication between two people face to face)

‘The communication with one another person for any formal purpose that interaction is called

dyadic communication’.

Self perception: what is opinion to whom are you communicating.

Self perception Cycle’s guidelines:

Recognized that interpersonal relationship take time.

Recognized that some persons do not offer self discloses your statement.

Recognized relationship and that is not unusual.

Professional relationship (e.g.job termination)

Functional relationship (doctor to doctor, interviewer to interviewee)

Informal relationship (friends,relatives)

Customer relationship (employees to customer, stakeholder)

Telephonic Exchange :( PIA,PTA)

Interview: seeking knowledge by oral communication, it is the best of dyadic communication.

Purposes of Interview

1) Seeking Position

2) Informing on job

3) Solving problem

4) Supporting solution

5) Counseling Employees

6) Appraisal Interview

7) Collecting data

Preparation before job interview

Interviewee should not feel hesitation and confusion.

Tips:

1) Understand yourself :(focus on weakness, strength)

2) Know the detail about available position:Where you are going to appear, collect

information about Org., required skill, face the audience sound.

3) Information about the company: Management, Vision/Mission, Current Financial

Position.

4) Rehearse Possible Question:

Oral Communication Business Administration (2k13)

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5) Speak with insider : getting knowledge who already work there, knowing the nature of

interviewer and company.

Procedure during job Interview

1) Give positive first impression

2) Give your Statement of interview

3) Organize your answers

4) Listening

5) Ask thoughtful question

6) Offer the conclusion

Computer Interview: Oral communication via computer.(it facilitates the organization)

Suggestion for computer interview

1) Check the equipment before interview :e.g. mouse, speaker, webcam, mike etc.

2) Avoid access moment: do not move here and there sit straight and a place, communicate

direct and answer him.

3) Audio/Visual Check: check mike, speaker and webcam before interview.

4) Dress like appear: look should like interviewee, you should put on informal dress, should

put on professional dress.

5) Operate on assumption: everything you say it should be heard clearly and ask from

interviewer that voice is reaching properly or not.

6) Color/Contrast: Color should be pleasant of room, it should not be dark, mostly people

should use white roomed color for interview.

Telephonic Interview

Oral communication via mobile phones a way for knowing communication skills and knowing

his/her knowledge.

Points:

Be aware of time(GMT international timing)

Speak more clearly

Restate and summarize

Followup the conversation with letter or facts.

Oral Communication Business Administration (2k13)

Compiled by: Seetal Daas University of Sindh Laar Campus @ Badin Page 3

Chapter # 6

Strategies for successful Business and group meeting

Group: combination of people who meet for achieving purpose.

Group Meeting: It is purposive discussion between two or more people to solve the problem

or to achieve an objective is called group meeting.

Informal Group: these are unorganized group or unplanned group which casually to discuss

things informal e.g. two people meet in restaurant for discussing something about examination.

Formal Group: These groups are task oriented who reach the solution for different problem

seek the answers and to make recommendation to higher authority e.g. Marketing research

Group meet to discuss about products launching in Market.

Formation of group

Forming: asking basic question about the subject.

Storming: after listening questions and answering, they share their ideas.

Norming: after asking question and taking all’s ideas ,you reach on solution.

Performing: in this group is fully functional, group is ready to work.

Purposes and kinds of Meeting

a) Informational Meeting: This meeting is held delivering information and provide

information for something clear.

Purpose: Sharing and delivering information.

Due to ambiguity

b) Suggested Meeting Solution: This is held just generate the recommendation.

Purpose: Collecting recommendation from experience employees for future.

c) Problem Solving Meeting:

The major problem is presented in a meeting just discussing the problem and agenda.

Participants-everyone shares their ideas- suggest and discuss the solution and evaluating

them.

Participants arrive at decision for further action.

Methods of solving problem in Meeting

1) Background analysis: collecting facts and figures of background.

2) Solution discovery: using one criteria of solving the problem.

Oral Communication Business Administration (2k13)

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Acceptability

Positive consequence

Favorable Cost

Written on investment

3) Collect the fact of History of Problem: Means how many years employee has problem of

increases in salary etc.

4) List of Possible Solution:

5) Solution of Evaluation: evaluate on the basis of result.

6) Choice Action: How it can be implemented on solution.

Learning responsibilities in meeting

1) Authoritarian Leader: he has high control in meeting, he always gives orders or command

and nobody is allowed to reject his order.

2) Leaderless: He has low control in meeting or group, he unskilled do not know how to lead

the meeting and controlling people; he takes the support of qualified, skilled people.

3) Democratic/Participant Leader: He has medium control on meeting or group, he

facilitate the group in discussion he takes advices from each and every.