ORAL COMMUNICATION

Presented By :-

Ravi Garg

MBA 1st

M 1212

MEANING

Any thing said from the mouth is refer to oral communication . It includes individuals conversation with each other . It is a direct conversation . Speeches , Presentation , Discussion are all forms of oral communication . It is generally recommended where a direct interaction is required .

DEFINITION

“ The man who think and does not know how to express what he think, he is at the same level, who as the person cannot think .”

CHARACTERSTICS

Two way process Presence of sender and receiver It can not be erased Effect from Body Language Day to Day Language

ADVANTAGES

Quick Feedback Flexibility Economic source Personal touch Removal of misunderstanding Quickness in Exchange in Idea’s

ADVANTAGES

It is best way to transfer Private information.

It promotes the morale of the employees. It is a best way to resolve the issue/conflict

, disputes etc.

DISADVANTAGES

Unfit in Lengthy message No Written Proof lack of clarity misuse of time Presence of both parties Unfit for written matters

DISADVANTAGES

It is not consider as a legal record . it requires full attentiveness of both parties

. It is not sufficient at formal level .

Tips

Be Confident Give Full Facts Avoid use of Extra words Maintain Eye Contact Use Simple and famlier Words Consider the Objective Allow time to Respond

MURPHY MODEL

Murphy’s model propounded by three writers H.A.MURPHY , H.W.HILDBRANT and J.P.THOMAS . According to this model , there are six components of communication process .

COMPONENT OF THE MODEL

(1) CONTEXT :- It is a broad field that includes country , culture , organization and external and internal cause of action . This action is based on encoding idea .

(2) SENDER-ENCODER :-The sender-encoder uses symbols , usually words, that express the message.

(3) MESSAGE :- It is the core idea . It consists of both verbal symbols and non-verbal symbols.

COMPONENT OF THE MODEL

(4) MEDIUM :- The medium is the through which a message is communicated . It can be printed word , e-mail , sound etc.

(5) RECEIVER-DECODER :- The receiver or listener or reader is the person who receives the message and decodes .

(6) FEEDBACK :- It can be oral and written . Sender needs feedback to determine success

and failure of the communication .

SUMMARY OF THE MODEL

In short , the model described above what happens in communication . A context in which a sender choose a message to communicate . The sender must also choose the medium for the message . The receiver decodes the message and provides feedback.

`QUERIES