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WESTERN EUROPE ORACLE CONSULTING SERVICES SIEBEL CUSTOMER ORDER MANAGEMENT PACKAGED SERVICES

AT A GLANCE

• Faster ROI across the

organization

• Helps companies achieve

quicker Quote and Order

Capture

• Participated in many Siebel

C/OM Projects

• Better realisation of business

benefits

• Oracle experience and

coverage in over 145

countries

• Dedicated resources with

extensive C/OM expertise

• Proven results

RELATED SERVICES

You may also be interested in

the following offerings from

Oracle Consulting:

• Siebel CRM Strategic CRM

Implementation Planning

Services

• Upgrade Services

Western Europe Oracle Consulting offers a number of services that focus

on improving the implementation of Oracle’s Siebel Customer Order

Management (C/OM) Applications. These services enable you to derive

the business benefits of the features and function of the Siebel C/OM

product suite in an accelerated timeframe.

Overview

OCS (Oracle Consulting Services) provides a number of proven and cost effective

packaged services that offer various health-check levels and improvements of your

Siebel C/OM solution. Every package is carefully tailored to target your main concerns

by providing suggestions to improving your implementation in shortest possible

timeframe. The services include all aspects of Siebel C/OM solution including

functional, technical and architectural matters.

The Oracle Consulting packaged services include:

• Siebel Product Modeling Quick Start Pack: Designed to quickly build

product and pricing configurations of your products within a target

environment.

• Siebel Product Modeling Improvement Pack Designed to provide a

thorough review of your selected product models.

• Siebel Product Catalog Improvement Pack: Designed to provide a complete

review of your entire product catalog including display, access, eligibility and

compatibility.

• Siebel Pricer Improvement Pack: Designed to undertake an expert review of

your ePricer configuration, considering both design and performance.

• Siebel Order Management Usability Improvement Pack: Designed to

provide a review of your user journeys, click-stream and provide

recommendations for improvements.

Key Benefits

The Siebel C/OM Packaged Services are delivered by highly skilled consultant with

specific in-depth knowledge on each area of Siebel C/OM, ensuring rapid and detailed

analysis in a very short timeframe. The services are designed to run onsite and/or offsite

in order to cause minimal disruption to your business or any other ongoing work that

you may be going through at the time of our engagement.

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• Duration: Varies from package to package, but most of our packages are

conducted over 15-manday engagement, performed by 1 to 2 Oracle

consultants over 2 to 3 week period. Depending on complexity of your

implementation, we can also provide further ad-hoc engagement at affordable

prices.

• Expertise: You get direct access to our leading experts with in-depth

knowledge of the area(s) of Siebel C/OM that you have chosen to review.

Also, you will have indirect access to other Oracle LOB’s such as product

management and strategy.

• Deliverables: Every packaged service has been designed to deliver a final

Report detailing all our work including analysis, results, recommendations and

steps required to implement recommendations taking into account the

complexity of your environment.

Oracle Consulting

Oracle Consulting in Western Europe has established a dedicated team of highly skilled

Oracle experts, not only very experienced in core Siebel functionality, but besides this

focused primarily on Siebel C/OM Applications.

How We Are Different

The Oracle Consulting team is focused exclusively on Oracle Technologies, and we

have the experts that others turn to for leading practices in Oracle software

implementations. We know Oracle best and can provide your business with tightly

integrated, comprehensive, superior services throughout your ownership experience.

Getting Started

Leverage Oracle’s methods, tools and extensive experience with customer

implementations across diverse industries and geographies. Tight integration across

Consulting, Development, Support, Education and Global Delivery puts the entire

Oracle team behind your success. For more information on Oracle Consulting Services

in Western Europe, please contact us at we-siebel-product-line_it@oracle.com.

Copyright © 2009, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. 0109

WHY ORACLE CONSULTING

• Leading Expertise: Oracle's

own experts providing

thought leadership for every

Oracle solution.

• Dedicated Customer Order

Management team with

highly skilled individuals.

• Broad Coverage: “End-to-

end” lifecycle services across

the entire Oracle product

footprint.

• Global Scale: 13,000 Oracle

experts in 145 countries,

serving over 20 million users.

• Unified Methodology: Based

on industry standards, high

quality results across

complex projects.

• Flexible Delivery: Onsite,

offsite, and offshore, along

with innovative solutions such

as Rapid Starts and Expert

Services.