Oracle Industry Solutions Consumer Electronics Information Age Applications.
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Transcript of Oracle Industry Solutions Consumer Electronics Information Age Applications.
Oracle Industry Solutions
Consumer Electronics
<Name><Title>
Information Age Applications
High Technology Segments
High High TechnologyTechnology
Products – Processors, DRAM, embedded controllers, etc.
High cost of fabs pushing industry towards fabless model
Products sold on volume contract
Products – Processors, DRAM, embedded controllers, etc.
High cost of fabs pushing industry towards fabless model
Products sold on volume contract
SemiconductorSemiconductor
Contract ManufacturingContract ManufacturingContract ManufacturingContract Manufacturing Services – Outsourced design, test,
manufacturing/assembly & logistics
B2B supply chain collaborationand event synchronization
Products shipped to OEM partners or drop-shipped to end customer
Services – Outsourced design, test, manufacturing/assembly & logistics
B2B supply chain collaborationand event synchronization
Products shipped to OEM partners or drop-shipped to end customer
Products – PCs, cell phones, PDAs, stereo equipment, etc.
Multi-channel demand feeds dominant outsourced mfg model
Products sold via retailers & online
Products – PCs, cell phones, PDAs, stereo equipment, etc.
Multi-channel demand feeds dominant outsourced mfg model
Products sold via retailers & online
Consumer ElectronicsConsumer Electronics
Complex EquipmentComplex Equipment Products – Semicon fab equipment,
servers, test & measurement, etc.
Forecast-driven suppliers feed in-house/EMS CTO final build & assy
Products sold direct to businesses
Products – Semicon fab equipment, servers, test & measurement, etc.
Forecast-driven suppliers feed in-house/EMS CTO final build & assy
Products sold direct to businesses
Distributors &Distributors &Channel PartnersChannel Partners
Component MfgComponent Mfg
OEMsOEMs
ConfigureConfigure& Package& Package
Silicon SourceSilicon Source
SemiconductorSemiconductorFabricationFabrication WebWeb
DirectDirect
VAR /VAR /RetailRetail
Sub AssySub AssyMfgMfg
Supply Base OEMs
Distribution& Retail Channels
CustomersCustomers
Contract Mfg (EMS) / Contract Mfg (EMS) / Original Design Mfg (ODM)Original Design Mfg (ODM)
Consumer Electronics Value Chain
Consumer Electronics Drivers
Demand Variability• How can I minimize the impact of
late and incorrect multi-channel forecasts?
• How can I deliver high customer service levels and still reduce inventory?
Demand Variability• How can I minimize the impact of
late and incorrect multi-channel forecasts?
• How can I deliver high customer service levels and still reduce inventory?
Increasing Customer Demands• How can I develop personalized
products for the mass market?
• What can I do to more effectively move product through channels?
Increasing Customer Demands• How can I develop personalized
products for the mass market?
• What can I do to more effectively move product through channels?
Decreasing Product Lifecycles• What can be done to address
product proliferation in overcrowded markets?
• How can I minimize design complexity and increase component re-use?
Decreasing Product Lifecycles• What can be done to address
product proliferation in overcrowded markets?
• How can I minimize design complexity and increase component re-use?
Margin Erosion• How can I transform my service
operations to a profitable business?
• How should I leverage outsourcing to reduce costs &still retain key competencies?
Margin Erosion• How can I transform my service
operations to a profitable business?
• How should I leverage outsourcing to reduce costs &still retain key competencies?
Dist & RetailChannels
SupplyBase
OEMs
• Outsourcing of non-core/non-proprietary competencies
• Use of service as a key consumer retention strategy
• Channel and consumer-specific product designs
• Multi-channel distribution to reach broader demographic
• Lean initiatives to reduce cycle time and waste
• Outsourcing of non-core/non-proprietary competencies
• Use of service as a key consumer retention strategy
• Channel and consumer-specific product designs
• Multi-channel distribution to reach broader demographic
• Lean initiatives to reduce cycle time and waste
A Need for ChangeLeading Business Trends
Sales & MktgSales & MktgSales & MktgSales & Mktg
Information Information TechnologyTechnologyInformation Information TechnologyTechnology
EngineeringEngineeringEngineeringEngineering
Supply Supply ManagementManagement
Supply Supply ManagementManagement
ServiceServiceServiceService
FinanceFinanceFinanceFinanceSales & Operational Sales & Operational
PlanningPlanningSales & Operational Sales & Operational
PlanningPlanning
ProductionProductionProductionProduction
Continually Improve Quality, Cost, and Cycle Time
• Poor Quality & Excess WIP• High Material & Supply Costs• Lengthy ECO Approval Process• Error Prone Order Processing
• Poor Quality & Excess WIP• High Material & Supply Costs• Lengthy ECO Approval Process• Error Prone Order Processing
• Incorrect Resource Dispatching• Conflicting Demand Signals• Duplicate & Erroneous Data• Isolated Departmental Systems
• Incorrect Resource Dispatching• Conflicting Demand Signals• Duplicate & Erroneous Data• Isolated Departmental Systems
Common Areas of WasteCommon Areas of Waste
A Need for ChangeExtend Lean Initiatives Across the Enterprise
All of the top 25 Electronic OEMs run Oracle applications
47 of the top 50 Electronic OEMs run Oracle applications
7 of the top 10 Semiconductor companies run Oracle apps
5 of the top 10 Fabless Semiconductor companies run Oracle applications
Oracle in High TechnologyDid You Know?
What Analysts are Saying…
“Firms in high tech manufacturing, where customer service spans both front- and back-office processes, should
consider Oracle, especially if they have already made investments in other Oracle modules, like financials. Oracle applications are also a good fit for midsized companies looking to implement a single vendor apps suite and for firms thinking about outsourcing.”
-- Eric Schmitt, Senior Analyst
“Oracle is well positioned to drive innovation to the high tech industry. The company’s belief that it needs to maintain leadership across the high tech sector in order to stay in touch with innovative manufacturing developments for the rest of its business helps ensure Oracle’s commitment to this industry.”
-- Meredith Whalen, Vice President, US Vertical Industry Research
What Customers are Saying…
“Oracle Manufacturing has enabled us to cut manufacturing costs by up to 8%. It's the best
ERP system on the market for integrating new processes and advanced functionality.” -- Manel Puig, IT Director, Sony España S.A.
“Oracle applications are the nervous system of our corporation. We couldn't run without them. With our
new global instance we have the infrastructure to grow to a $10 billion company. Oracle systems can take ViewSonic
anywhere our CEO and Chairman want to go. And, we can now support them with the information they need to make critical business decisions.” -- Robert Moon, VP Info Services
“Oracle gave Panasonic AVC more disciplined supply chain practices to significantly reduce
inventories and increase customer satisfaction.”
-- Paul Rizos, Principal Consultant, KPMG Consulting
What Customers are Achieving…
reduced inventory levels 40% and time-to-market 30%
reduced procurement and inventory costs by 29%
reduced order entry time 75%, reached 99.5% inv accuracy
reduced order-turnaround time from 5 days to 4 hours
improved productivity via common business processes
consolidated 20 disparate systems into single 11i instance
A Few More Customers…
Oracle E-Business SuiteBuilt on a Unified Information Architecture
Develop
Market
Sell
Order
Plan
Procure
Make
Fulfill
Service
Maintain
Finance
HR
Projects
Contracts
Customers,Customers,
Suppliers,Suppliers,
Products,Products, ……
• Common data model enables a single source of truth
• Comprehensive suite of applications designed to work together
• Robust set of integration services based on open standards
• Modular deploymentby business flow
• Single global instance implementations
Tailored to Consumer ElectronicsSupport for Key Processes
Technology / RosettaNetTechnology / RosettaNet
CustomerCustomer
ServiceService
Trade Mgmt, Trade Mgmt, Marketing,Marketing,
SalesSales
Planning &Planning &
ManufacturingManufacturing
OutsourcingOutsourcing
ManagementManagement
ProductProductLifecycleLifecycle
ManagementManagement
IntelligenceIntelligence
Enable you to:
Establish and Sustain Profitable Innovation
Adopt Lean Operations to Manage Demand Variability
Manage and Grow a Profitable Service Business
Command and Control Outsourced Operations
Improve Sales Channel Visibility and Collaboration
IntelligenceIntelligence
Technology / RosettaNetTechnology / RosettaNet
CustomerCustomerServiceService
Trade Mgmt, Trade Mgmt, Marketing,Marketing,
SalesSales
PlanningPlanning& Mfg& Mfg
OutsourcingOutsourcingMgmtMgmt
ProductProductLifecycleLifecycle
MgmtMgmt
Oracle Consumer Electronics Solutions
Product Lifecycle ManagementAccelerate Creation of Base Platform
Portfolio Management
Product IntelligenceProduct Intelligence
Phase-GateControl
ComponentSourcing
Design for SC& Compliance
SalesConfiguration
BOM Mgmt& ReleaseProduct
DataRepository
ProductData
Repository
Issue/ChangeManagement
New
Product
Intro
New
Product
Intro
Collaboration
Collaboration
RetireRetire
DesignDesign
ReleaseRelease
Ramp-upRamp-up
MaintenanceMaintenanceMaintenanceMaintenance
Prototype& Test
Prototype& Test
VolumeVolumeProductionProduction
ConceptConcept
Specifications
Drawings
Schedules
Issues
Ideas
Changes
EngineeringEngineering ManufacturingManufacturing
Sales & MktgSales & Mktg PurchasingPurchasing
ServiceService FinanceFinance
Internal
External
SuppliersSuppliers
CustomersCustomers
Contract Contract MfgrsMfgrs
Laptop ComputerATO Model
CPU OCATO OC
Pentium IPurchased
Pentium IIPurchased
Mandatory
Optional65%
Optional35%
VGA I TubePurchased
VGA II TubePurchased
AssemblyPull
Optional50%
Optional50%
VGA Option ClassATO OC
Optional70%
VGA CasingPurchased
Optional30%
MandatoryAssembly
Pull
MonitorATO Model
MonitorATO Model
Phoenix Organization
Chicago Organization
Channel SpecificModel
Laptop ComputerATO Model
CPU OCATO OC
Pentium IPurchased
Pentium IIPurchased
Mandatory
Optional65%
Optional35%
VGA I TubePurchased
VGA II TubePurchased
AssemblyPull
Optional50%
Optional50%
VGA Option ClassATO OC
Optional70%
VGA CasingPurchased
EGA I TubePurchased
EGA II TubePurchased
Optional50%
Optional50%
EGA Option ClassATO OC
Optional30%
MandatoryAssembly
Pull
MonitorATO Model
MonitorATO Model
Phoenix Organization
Chicago Organization
EGA CasingPurchased
Base Platform
Laptop ComputerConfigured Item
CPU OCATO OC
Pentium IIPurchased
VGA I TubePurchased
VGA Option ClassATO OC
VGA CasingPurchased
MonitorATO Model
MonitorConfigured Item
Phoenix Organization
Chicago Organization
CustomerConfiguration
Design Specific Models from Base Platform
Search and Find the Best ComponentsEfficiently Select Components Based on Requirements
Browse CategoryHierarchy
BestComponent
Search Components by Specification Values
(and compare search results)
Choose Best Fitting Component
CategoryCategory SearchSearch
AttributesAttributesAttributeAttributeValuesValues
Control the Product Change ProcessAccurately Incorporate Customer-Directed Changes
User-Defined Change Types Streamline Review and Approvals Facilitate Multi-Company Collaboration
ImplementImplementChangeChange
Test &Test &ApproveApprove
ReviewReview CreateCreateWork PkgWork Pkg Create
Change Order(ECO)
CreateChange Order(ECO)
Workflow DrivenWorkflow Driven
ScheduleScheduleCostCost
DispositionsDispositions
QA / EngrQA / Engr
Alerts &Alerts &NotificationsNotifications
EngineerEngineerOrg 1, Org 2, …Org 1, Org 2, …
ID IssueID Issue AssignAssign& Notify& Notify
AssessAssessImpactImpact
ReviewReview ApproveApproveor Rejector RejectCreate
Change Request
(ECR)
CreateChange Request
(ECR)EngineerEngineer
User-friendly HTML Interface Structured, Logical Flow
User-friendly HTML Interface Structured, Logical Flow
Online Configuration and OrderingGuide Customers Through Product Selection Process
Convert BOMs* & Track Configurations Manage Complexity Through Entire Product Lifecycle
Convert configured product information as products evolve through lifecycle
– Create sales BOM from engr BOM and use for guided selling via online Configurator
– Track device serialization and genealogy for TQM and ISO compliance
– Associate failures with original designs for root-cause analysis
– Track product designs through EOL
Manage complex, multi-dimensional data (item types, location, platform, etc.)
*Bill of Materials
EngrEngrBOMBOM
SalesSalesBOMBOM
MfgMfgBOMBOM
ServiceServiceBOMBOM
Plan,Market,& Sell
Plan,Market,& Sell
ManufactureManufacture
Service &Maintain
Service &Maintain
Design &Develop
Design &Develop
“As Built”“As Built”
“As Designed”“As Designed”
“As Maintained”“As Maintained”
“As Sold”“As Sold”
Enable you to:
Establish and Sustain Profitable Innovation
Adopt Lean Operations to Manage Demand Variability
Manage and Grow a Profitable Service Business
Command and Control Outsourced Operations
Improve Sales Channel Visibility and Collaboration
CustomerCustomerServiceService
Trade Mgmt, Trade Mgmt, Marketing,Marketing,
SalesSales
PlanningPlanning& Mfg& Mfg
OutsourcingOutsourcingMgmtMgmt
ProductProductLifecycleLifecycle
MgmtMgmt
Oracle Consumer Electronics Solutions
IntelligenceIntelligence
Technology / RosettaNetTechnology / RosettaNet
Runplan
Demand‘computer’
Supplyforecast
Consensus forecast
Run plan
Forecast‘CPUs’
Supply commit
‘board’
Supply commit
‘CPUs’
Forecast‘board’
VMI HubVMI Hub
Visibility
SemiconSupplier
Customer EMSYou
(OEM)
CustomerConsigned
Inv Hub
Extend Visibility to Multiple Tiers – Communicate requirements to all suppliers– Replenish and maintain inventories at
customer sites on a consignment basis
React Faster to Supplier’s Constraints
– Get visibility to supplier capacity– Reallocate key components– Make alternate sourcing decisions
Reduce Obsolescence – Understand impact of BOM changes to your
CM or Supplier
Reduce Non-value Added Costs and Exception Overload
– User-configurable exceptions– Automated exception handling via workflow
Multi-Tier Supply Chain PlanningSynchronize Plans To Reduce Lead Times
Multi-Tier Supply Chain PlanningRisk Pooling via Inv. Optimization & Postponement
• Reduce inventory without sacrificing customer service
• Use analysis toolsto determine:
Where to optimally hold inventory (stage & location)
What quantities to hold What safety stock to keep
• Evaluate KPIs to assess service levels, postponement strategies, revenues, costs, etc.
Prod AProd A Prod BProd B
Assy 1Assy 1 Assy 2Assy 2
Sub AssySub Assy
FinishedProduct
Major OptionalAssemblies
Sub-Assembly
C 1C 1 C 2C 2
Qty=100
Qty=100
Qty=125
Components
Risk is “pooled” because a lower
quantity of a common sub-assy is required to meet a given service level
Use Planned Inventory Points that Enable Flexibility
SelectSelectMfg SourceMfg Source
In-House?In-House?Outsource?Outsource?Drop Ship?Drop Ship?Customers /Customers /
ChannelsChannels
StandardStandardProductProduct
ConfiguredConfiguredProductProduct ConfigureConfigure
Create MfgCreate MfgBOM &BOM &RoutingRouting
Check Check Avail-Avail-abilityability
Global ATP and Pricing Production Plan
ScheduleScheduleforfor
Produc-Produc-tiontion
Pick(or Receive)
Ship(or ASN)
Invoice
DCs(Inventory Optimizedfor Customer ServiceRequirements)
WebWebDirectDirect
RetailRetail& Dist& Dist
Automated:• Creation of Orders
and Schedules• Creation of BOMs & Routings• Accurate Order Promising • Materials Allocation &
Option Dependent Sourcing
CTO and MTS Manufacturing Minimize Inventories & Increase Customer Satisfaction
IntegratedIntelligence
IntegratedIntelligence
CostCostAnalysisAnalysis
ProductivityProductivity
PlanningPlanning
• Planned Orders• Schedule Changes• Component
Substitutes• Resources
Substitutes
• Planned Orders• Schedule Changes• Component
Substitutes• Resources
Substitutes
ProductProductLifecycle MgmtLifecycle Mgmt
Warehousing / Warehousing / TransportationTransportation
ServiceService
AssetAssetMaintenanceMaintenance
• Demand Schedules• Sequencing• Configured Order
• Demand Schedules• Sequencing• Configured Order
Lot / Serial Genealogy TrackingLot / Serial Genealogy Tracking
Quality ManagementQuality Management
Mixed ModeMixed Mode
MES APIs,Direct
Access
MES APIs,Direct
Access
PartnerCollaboration(RosettaNet)
PartnerCollaboration(RosettaNet)
Contract MfgrsContract MfgrsModel ShopFloor
Model ShopFloor
SuppliersSuppliers
AnalyzeAnalyze AdjustAdjustSampleSample
DemandVariabilityDemand
Variability
CTOCTO ATOATO
MTSMTS SeibanSeiban
DiscreteDiscreteFlowFlow
• Material Availability• Mfg Capacity• Schedules/Changes• Production Status• Ship Notices• Invoices/Payments
• Material Availability• Mfg Capacity• Schedules/Changes• Production Status• Ship Notices• Invoices/Payments
Outsourcing Outsourcing
Real-TimeWIP
Visibility
Real-TimeWIP
Visibility
EnterpriseShop FloorEnterpriseShop FloorCustomerCustomer Contract Mfgrs Suppliers
Multi-Mode Manufacturing
Flow Mfg for Mass Customization
Support Lean Manufacturing Practices to Reduce Cycle Time and Waste
Sequenced Demand
Customers
Suppliers
Production Line
Sequenced POs
Inventory
Bin 1Bin 1 Bin 2Bin 2
Operation 10Operation 10
Feeder Plant Feeder Line
SynchronizedProduction
Bin 1Bin 1 Bin 2Bin 2
Operation 20Operation 20
Bin 1Bin 1 Bin 2Bin 2
Operation 30Operation 30
Bin 1Bin 1 Bin 2Bin 2
Operation 40Operation 40
KanbanReplenishment
Build a Mix of Models andConfigurations on the Same Line
Manufacturing & Logistics IntegrationEfficiently Move Products from Assembly to Customers
Warehouse Management Integration• Cross-dock and direct ship to / from manufacturing
• Comply with labeling requirements
• Create & track LPNs and lot / serial numbers
• Enable simple kitting to full bill of materials or work order jobs
• Leverage RFID for receiving and shipping
• Support seamless configure-to-order (CTO) flow
Sales Orders Mfg Operations
WMS Solution
Transportation Management Integration• Promise orders and plan transportation based
on material availability
• Incorporate true transit times and transportation costs into supply plan
• Re-plan transportation if manufacturing delays require expediting Transportation Plan
MfgOperations
Enable you to:
Establish and Sustain Profitable Innovation
Adopt Lean Operations to Manage Demand Variability
Manage and Grow a Profitable Service Business
Command and Control Outsourced Operations
Improve Sales Channel Visibility and Collaboration
Oracle Consumer Electronics Solutions
CustomerCustomerServiceService
Trade Mgmt, Trade Mgmt, Marketing,Marketing,
SalesSales
PlanningPlanning& Mfg& Mfg
OutsourcingOutsourcingMgmtMgmt
ProductProductLifecycleLifecycle
MgmtMgmt
IntelligenceIntelligence
Technology / RosettaNetTechnology / RosettaNet
Improve Customer Satisfaction…While Driving Revenue via Value-Added Services
Shipping /Receiving
Orders &Open SRs
Invoices &Payments
MarketingOffers
Inventory
IntelligenceIntelligenceCustomer/Prod Info,Customer/Prod Info,Knowledge BaseKnowledge Base
SecureSecureAccessAccess
Self-ServiceSelf-Service
Field ServiceField ServiceAgent AssistedAgent Assisted
In-House RepairIn-House Repair
AnalyzeAnalyze DebriefDebrief CloseClose& Bill& Bill
Repair /Repair /ResolveResolve
Identify Identify & Verify& Verify
Workflow AutomationWorkflow Automation
PrioritizePrioritize
DeliveryOptionsDeliveryOptions
Plan &Plan &ScheduleSchedule
Service Parts LogisticsService Parts LogisticsSelf-Self-
ServiceService
EmailEmail
PhonePhone
In PersonIn Person
ChannelsChannels UsersUsers
AgentsAgents
AnalystsAnalysts
CustomersCustomers
PartnersPartners
Contract Entitlements / WarrantiesContract Entitlements / Warranties
Search Search knowledgeknowledge
Review service Review service request status request status and updatesand updates
PersonalizedPersonalizedcontentcontent
Review contract / Review contract /
warranty datawarranty dataReport aReport a
new issuenew issue
Provide Intuitive, Self-Service Experience Drive Customers to Lowest Cost Channel
Automatically Verify Entitlements Accelerate Response via Seamless Contract Integration
• Define service coverage and determine entitlements
• Sell different types of services on a single contract
- Warranties, extended warranties- Usage-based or subscription-based
• Bill accurately based on actuals or estimates
- Time-based per regular service fees- Usage-based per volume / incidents
• System routes customer based on existing info (e.g. gold-level customer)
• Analyze renewals for recurring revenue opportunities
• Coverage Times
• Response Time Commitments
• Discounts
• Resource Preferences
• Time Zone & Breaks
• Coverage Times
• Response Time Commitments
• Discounts
• Resource Preferences
• Time Zone & Breaks
Notifications• Expirations• Renewals
Notifications• Expirations• Renewals
ServiceServiceContractsContracts
RepositoryRepository
InstantaneousVerification
InstantaneousVerification
Service RepService RepCustomersCustomers
Manage RMAs and Product ReturnsSupport Complete Logistics & Repair Processing Needs
ReceiveReceiveand and
InspectInspect
Estimate Estimate andand
ApproveApprove
PlanPlanandand
ScheduleSchedule
Store,Store,ShipShip
DebriefDebriefandandBillBill
BillingBillingMfg &Mfg &InventoryInventory
Shipping /Shipping /ReceivingReceiving
HumanHumanResourcesResourcesContractsContracts
ExchangesExchanges
In-House RepairIn-House Repair
Repair,Repair,Refurbish,Refurbish,ReclaimReclaim
IdentifyIdentifyResolutionResolution
NeedsNeeds
Send LoanerSend Loaneror Exchangeor Exchange
Direct Product ReturnDirect Product Return
IdentifyIdentifyResolutionResolution
NeedsNeeds
GenerateGenerateRMARMA
Monitor Return of Damaged and Serviceable Products– Perform diagnostics and job estimates– Execute shipment back to customer and invoice for services rendered
Track Repair Status and Actual Costs
Automatically Update Product Configuration and Repair History
Manage Field Service OperationsAddress Needs at Customer’s Preferred Place & Time
SpareSparePartsParts
Access Options:• Wireless connected• Disconnected w/ periodic
synchronization
• View and update schedule• Access service levels• Update product / issue data real-time• Order parts remotely• Report time, material and expenses
incurred
• View and update schedule• Access service levels• Update product / issue data real-time• Order parts remotely• Report time, material and expenses
incurred
Mobile Capabilities
OptimizeOptimizeScheduleSchedule
CreateCreateField WorkField Work
OrderOrder
IdentifyIdentifyResolutionResolution
NeedsNeeds
ResolveResolveOn-SiteOn-Site
DispatchDispatchFieldFieldTechsTechs
DebriefDebrief Invoice Invoice CustomerCustomer
Improve Spare Parts PlanningReduce Inventory Costs and Resolution Time
ScheduleSchedule
• Delivery Dates• Part Pick Up Locations• Move Orders• Lead Times
PlannerPlanner
• Automated Stocking Rules• Excess Inventory Management• Automatic Replenishment Rules
Based on Historic Usage Patterns
• Emergency Orders• Authorized Stock List• Defectives Recovery
and Returns
SupplierSupplier
PurchasePurchaseOrders Orders PartsParts
PartPart
Req’sReq’s
PartsPartsMoveMove
OrderOrder
RequirementsRequirements
PlanningPlanning
DeliveryDelivery
TechnicianTechnicianWarehouseWarehouse
Enable you to:
Establish and Sustain Profitable Innovation
Adopt Lean Operations to Manage Demand Variability
Manage and Grow a Profitable Service Business
Command and Control Outsourced Operations
Improve Sales Channel Visibility and Collaboration
Oracle Consumer Electronics Solutions
CustomerCustomerServiceService
Trade Mgmt, Trade Mgmt, Marketing,Marketing,
SalesSales
PlanningPlanning& Mfg& Mfg
OutsourcingOutsourcingMgmtMgmt
ProductProductLifecycleLifecycle
MgmtMgmt
IntelligenceIntelligence
Technology / RosettaNetTechnology / RosettaNet
Outsourced Manufacturing ChallengesLess Visibility, Less Control, Conflicting Information
All the “Headaches” of In-House Manufacturing are Amplified
ATP based on ATP based on supplier capacitysupplier capacityand availability of and availability of
optional componentsoptional components
Communicating Communicating configuration changes configuration changes
to multipleto multiplesupplier tierssupplier tiers
Enforcing product Enforcing product quality standardsquality standards
Capturing the “as Capturing the “as built” genealogy and built” genealogy and product traceability product traceability
informationinformation
Managing and Managing and monitoring inventory monitoring inventory
levels (WIP, etc)levels (WIP, etc)
Communicating Communicating shipping instructions, shipping instructions,
authorizations, and authorizations, and notificationsnotifications
Enforcing Enforcing compliance to mfg compliance to mfg instructions and instructions and
methodologymethodology
Tracking and Tracking and reporting WIP and reporting WIP and
order status to order status to customerscustomers
Tracking in-transit Tracking in-transit shipments fromshipments from
supplier to customersupplier to customer
Example: Drop Ship from Partner to Customer
CustomerCustomer
OEMOEM
ManufacturingPartner (MP)ManufacturingPartner (MP)
CarrierCarrier
ComponentSupplierComponentSupplier
Order AOrder A
Place PO for APlace PO for A
Give AGive Ato Carrierto Carrier
ShipShipComponentComponent
Drop Ship ADrop Ship A
Place PO forPlace PO forComponentComponent
Schedule CarrierSchedule Carrier
ConfigureProduct ‘A’Configure
Product ‘A’
Manufacture& AssembleManufacture& Assemble
ProduceComponents
ProduceComponents
Schedule& Route
Schedule& Route
Pick-Up &Deliver
Pick-Up &Deliver
OEM Process Description• Outsources 100% of assembly• Orders components for delivery to Partner• Asks Partner to drop ship to Customer• Manages shipping and customer billing
OEM Process Description• Outsources 100% of assembly• Orders components for delivery to Partner• Asks Partner to drop ship to Customer• Manages shipping and customer billing
Outsource with Confidence Achieve Total Visibility to Outsourced Mfg & Logistics
– Partner Setup –Implement Control from the Start
• Model Manufacturing Partner (MP) as an internal org to simulate material flow, order processing, and mfg processes
• Define BOM and routing to build assembly at MP location
• Create operations that mimic process at MP so status can be tracked
• Define sourcing rules to buy assembly from MP and buy components from Supplier
– Outsource Mfg –Seamlessly Extend Your Operations
• Capture sales order to create MP demand for assembly and Supplier demand for component
• Define a single, holistic supply chain plan that includes MP and Supplier capacity/availability
• Run plan and implement planned order as a work order for MP work (auto-creates assembly PO with customer ship-to)
• Implement planned order from Supplier (auto-creates component PO with MP ship-to)
– Shipping –Manage Final Delivery to Customer
• Automatically flow ship-to requirements (address, promise date, etc.) from Sales Order
• Select carrier based on shipping method, price, routes, availability
• Schedule pick-up from MP and delivery to Customer
• Track shipments en-route (punch-out to carrier systems)
• Allocate freight costs back to Sales Order line item
– Monitoring –Report Progress with Accuracy
• For each MP operation determine required tracking level. Notification of:
- Moves and Completions- ASNs- Physical Receipt of Goods
– Invoicing –Auto-Create Invoices for POs
• Pay only for amount received (e.g., received 20 assemblies against a total order of 40 assemblies)
Outsource with Confidence Achieve Total Visibility to Outsourced Mfg & Logistics
OEMs Send:• Purchase Orders• Schedules• Bill of Materials (BOMs)• Operation Instructions• Drawings & Attachments
Mfg Partner Send:• Adv Ship Notifications (ASNs)• Quality Results• PO Acknowledgements
Facilitated Supplier CommunicationsEnable Suppliers to have Easy Access to Critical Info
Export entire Export entire structure to structure to
ExcelExcel
Attach itemsAttach itemsto POsto POs
Serial / Lot Genealogy and TrackingAlways Know the Source and Placement of Each Part
Trace a customer shipment back to the original source
Trace a lot or individually serialized product through supply base
BoardsR’ Us
BoardsR’ Us
AustinAustin
Acme ChipFab 12
Acme ChipFab 12
E. StorageAustin, TXE. StorageAustin, TX
SKD Co.S. KoreaSKD Co.S. Korea
Nippon FabJapan
Nippon FabJapan
Disk Array(S.No. 892)Disk Array
(S.No. 892)
Server(S.No. 512)
Server(S.No. 512)
PCI Board(S.No. 717)PCI Board
(S.No. 717)Storage
(S.No. 929)Storage
(S.No. 929)
Disk B(S.No. 339)
Disk B(S.No. 339)
Disk A(S.No. 676)
Disk A(S.No. 676)
Memory(Lot No. 115)
Memory(Lot No. 115)
CPU(S.No. 232)
CPU(S.No. 232)
IrelandIrelandManufacturingPartner
ManufacturingPartner
Co
mp
osi
tio
nC
om
po
siti
on
Wh
ere
Use
dW
her
e U
sed
SuppliersSuppliers
Personalized Field Technician Dashboard
Extend Reach Through 3rd Party ServicesControl Scheduling and Meet Contractual Obligations
ViewViewKPIsKPIs
Toggle betweenToggle betweenhide / show tohide / show to
view summary vs.view summary vs.detailed SR infodetailed SR info
Create additionalCreate additionalSRs, tasks & notesSRs, tasks & notes
View sparesView sparesinfo, orderinfo, order
parts, returnparts, returndefectsdefects
Search based onSearch based onmultiple parametersmultiple parameters
Enable you to:
Establish and Sustain Profitable Innovation
Adopt Lean Operations to Manage Demand Variability
Manage and Grow a Profitable Service Business
Command and Control Outsourced Operations
Improve Sales Channel Visibility and Collaboration
Oracle Consumer Electronics Solutions
CustomerCustomerServiceService
Trade Mgmt, Trade Mgmt, Marketing,Marketing,
SalesSales
PlanningPlanning& Mfg& Mfg
OutsourcingOutsourcingMgmtMgmt
ProductProductLifecycleLifecycle
MgmtMgmt
IntelligenceIntelligence
Technology / RosettaNetTechnology / RosettaNet
Support Multiple Sales Channels
OEMOEM CustomerCustomer
BusinessBusiness
VP SalesVP Sales
VP ChannelsVP Channels ConsumerConsumer
Internet Customers
Self Service
Sales Managers
Strategic Accounts
Call Center Agents
Tele-Sales
Direct Partners & Account Managers
Tier 1 Partner
• Distributors
• Wholesalers
• Mass Merchants• Retailers
• VADs Indirect Partners & Channel Managers
Tier 2 Partner
• Reseller• Agents
• Dealers• VARs
Automate routine tasks– Manage activities, contacts, calendar, etc. – Generate quotes, proposals, & orders– Flow documents for approval – Create sales contracts
Deploy best-practice sales methodologies
Improve Sales EffectivenessOptimize Selling with Productivity Tools
Manage territories and align compensation with corporate objectives– Automate territory assignments– Measure quota and performance– Support numerous compensation models (quota based, team
compensation, etc.)
Manage customer info, contacts, opportunities, leads and forecasts– Synchronize with disconnected, mobile users
Strategic Strategic AccountsAccounts
Tier 1 Tier 1 PartnerPartner
End-to-End Trade Mgmt FlowStreamline Promotions and Claims Management
Execute• Create terms & agreements
• Validate eligibility
• Set pricing rules
• Calculate accruals and discounts
Analyze • Analyze historical sales
• Forecast sales volume
• Calculate forecast ROI
• Measure contract compliance
Plan• Set sales quota / target
• Create budgets and promotions
• Define thresholds & compliance
• Allocate to sales hierarchy
• Create account plans
Monitor• Update checkbooks & GL
• Calculate actual ROI
• Verify field activities
• Capture PoS* data
Settle• Create check / credit
• Manage deductions
• Perform mass settlements and automatic payments
AnalyzeAnalyze ExecuteExecute MonitorMonitorPlanPlan SettleSettle
Tier 1 Tier 1 PartnerPartner
*Point of Sale
Promotional Planning & ExecutionMaximize the Effectiveness of Promotions
Enabling CapabilitiesObjective
Evaluate ROI and impact on sales volume Accurately account for all spend Control allocation / eligibility of all
promotions and discretionary sales spend
Set Foundation for Tracking Spending and Performance
Set Foundation for Tracking Spending and Performance
Anticipate and Control Expenses /
Liabilities
View current/potential liabilities & fund balances Continuously monitor promotion effectiveness and
make mid-stream adjustments Validate promotion performance of channel partners
Validate retail promotions Document claims research and track changes Settle accounts via multiple methods (e.g., check,
credit / debit memo, write-off, charge back, RMA) Identify and collect invalid claims
Reduce Revenue Leakage and
Accelerate Resolution
Reduce Revenue Leakage and
Accelerate Resolution
Promotion and Budget Creation
Promotion and Budget Monitoring
Claims Research and Settlement
Trade Process
Tier 1 Tier 1 PartnerPartner
Self-Service Partner DashboardIncrease Channel Satisfaction and Efficiency
• Register deals and manage referrals / leads
• Manage partners & programs
• Link to iStore or iSupport
Tier 1 Partners
• Manage profile & define users
• Review targeted promotions, content, and referrals
• Register / enroll in programs
Tier 2 Partners
Channel Managers
• Publish targeted content / promotions
• Cleanse, review, and approve incoming partner submissions
Partner Dashboard
- Deploy branded channel dashboards
- Streamline and track partner interactions
Tier 1 Tier 1 PartnerPartner
Tier 2 Tier 2 PartnerPartner
• Process special pricing requests
• Track commissions
Internet Selling via Online Stores Lower Cost of Sales with Unassisted Selling
• Collaborate on issues
• Process returns
• Create quote / order
• Pay or invoice
• Browse / search for items
• Review targeted content
• Configure complex orders
• Check product availability
• Manage shopping cart
• Request assistance
• Capture promotions / discounts
• Apply term’s and conditions
• Confirm order / shipment
• Monitor order status
• Evaluate personalized content & campaign offers
• Review up-sell / cross-sell items
Tailorable,Tailorable,WorkflowWorkflow
DrivenDrivenProcessesProcesses
FulfillFulfill
ServiceService
RetainRetain
SelectSelect
PricePrice
ShopShop PayPay
CheckoutCheckout
Self-Self-ServiceService
Business Intelligence
Corporate Governance
Business Intelligence
Corporate Governance
Integrated ThroughoutIntegrated Throughout
Entire Offering…Entire Offering…
and
Deliver Daily Business IntelligenceReal-Time Access to Complete Business Information
– Objective: Set institutional targets – Fact: Provide performance-based metrics– Exception: Continuously evaluate performance
– Objective: Set institutional targets – Fact: Provide performance-based metrics– Exception: Continuously evaluate performance
Manage By…
What are the project schedule and budget impacts of design change?
How should I allocate production resources to meet variable demand?
How is my backlog of open service requests changing?
How are supplier deliveries impacting my on-time delivery capability?
How much incremental volume are trade promotions driving?
Business Intelligence: Timely, Accurate, Relevant
• Daily updates on key performance indicators
• Actionable infoon cost savingsand incremental revenue opportunities
• Role-based views:- Marketing & Sales- Order Mgmt- Planning- Purchasing- Manufacturing- Logistics- Service- Product Mgmt
LinksLinks
ReportsReports
Real-TimeReal-TimeResultsResults
GraphsGraphs
Flexible Flexible Time PeriodsTime Periods
Flexible Flexible ComparisonsComparisons
PerformancePerformanceMeasuresMeasures
Corporate GovernanceA heightened business focus on accuracy in reporting to investors A heightened business focus on accuracy in reporting to investors
brought on by recent fraudulent practices of several major corporationsbrought on by recent fraudulent practices of several major corporations
Oracle Helps Drive Compliancethrough Visibility, Control, and Efficiency
• Senior mgmt personal liability for financial result accuracy
• Senior mgmt and outside auditor attestation to the effectiveness of internal controls
• Accelerated SEC filing deadlines
Sarbanes Oxley Act (SOX) EU Anti-Fraud Directive (Mar 2004)
• Collective Board liability for financial result accuracy
• Senior mgmt and outside auditor attestation to the effectiveness of internal controls
• Select Corporate Governance Code
For all U.S. companies and companies issuing securities in the U.S.
For all E.U. companies and companies issuing securities in Europe
Corporate Governance:Visibility, Control, Efficiency
Automate Processes and Extend to Customers & Suppliers
YourCompany
YourCompany
Customers& SuppliersCustomers& Suppliers
• Identify issues early
• Enable real-time information access & performance mgmt
• Consolidate global financials
• Unify corporate reporting
• Consolidate and reconcile information rapidly
• Automate business processes and broaden use of self-service
• Simplify IT infrastructure
• Leverage best practices from different groups / regions
Visibility
Efficiency
Provide Single Source of the Truth Centrally Manage Policies and Procedures
• Integrate and centralizebusiness operations
• Document processesand support compliance
• View, test, and certifyinternal controls
• Manage corporatecommunications
Control
Orders
Invoices
Payments
Requisitions
All Built on Leading Technology
DatabaseServer
ApplicationServer
Oracle Consumer Electronics Solutions
…Integrated Business Intelligence & Corporate Governance
Collaborative development with integrated BOM management and controlled ECR / ECO processing
Collaborative development with integrated BOM management and controlled ECR / ECO processing
Establish and SustainProfitable Innovation
Establish and SustainProfitable Innovation
Multi-tier collaborative planning, complete CTO process with flow mfg
for mixed model production
Multi-tier collaborative planning, complete CTO process with flow mfg
for mixed model production
Adopt Lean Operations to Manage
Demand Variability
Adopt Lean Operations to Manage
Demand Variability
Comprehensive entitlement verification with multi-channel customer service and spares planning
Comprehensive entitlement verification with multi-channel customer service and spares planning
Manage and Grow a Profitable Service
Business
Manage and Grow a Profitable Service
Business
Complete support for tiered, outsourced manufacturing; 3rd party customer service coordination
Complete support for tiered, outsourced manufacturing; 3rd party customer service coordination
Command and Control Outsourced OperationsCommand and Control Outsourced Operations
Single view of customers; interactive marketing, trade / partner management, and sales
Single view of customers; interactive marketing, trade / partner management, and sales
Improve Sales Channel Visibility and Collaboration
Improve Sales Channel Visibility and Collaboration
Ch
all
en
ge
sC
ha
lle
ng
es
Dri
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rsD
riv
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Ora
cle
En
ab
lers
Ora
cle
En
ab
lers
Establish and Sustain Profitable Innovation
Establish and Sustain Profitable Innovation
• Missed or delayed product introductions
• Funding of low-value projects with resource over-utilization
• Missed or delayed product introductions
• Funding of low-value projects with resource over-utilization
Footprint: High Tech - Consumer Electronics
Marketing & Trade MgmtMarketing & Trade MgmtMarketingMarketingTrade ManagementTrade ManagementAdvanced Pricing Advanced Pricing Order ManagementOrder ManagementFinancialsFinancials
SalesSalesiStoreiStoreConfiguratorConfiguratorAdvanced PricingAdvanced PricingField SalesField SalesTeleSalesTeleSalesQuotingQuoting
• Inability to measure effectiveness of channel-specific promotions
• Inability to measure effectiveness of channel-specific promotions
Improve SalesChannel Visibilityand Collaboration
Improve SalesChannel Visibilityand Collaboration
• Spares shortages resulting in late shipments & repairs
• Poor visibility to warranty obligations
Manage and Growa Profitable
Service Business
Manage and Growa Profitable
Service Business
• Poor visibility to “real demand”
• Multi-channel require-ments w/ fragmented supply networks
• Poor visibility to “real demand”
• Multi-channel require-ments w/ fragmented supply networks
Adopt LeanOperations to Manage
Demand Variability
Adopt LeanOperations to Manage
Demand Variability
• Customer expectation for immediate attention and “hand-holding” through resolution
• Customer expectation for immediate attention and “hand-holding” through resolution
• Downward price pressure from lower cost, high quality producers
• Concurrent pressure on profitability, time-to-market, and increasing design complexity
• Concurrent pressure on profitability, time-to-market, and increasing design complexity
• Increasing reliance upon complex distributor / channel relationships
• Increasing reliance upon complex distributor / channel relationships
Corporate Governance:Corporate Governance: Internal Controls Manager, Financials, Tutor, iLearning Internal Controls Manager, Financials, Tutor, iLearning
Business Process Integration:Business Process Integration: Supply Chain Trading Connector for RosettaNet, Adapters Supply Chain Trading Connector for RosettaNet, Adapters
Performance Management:Performance Management: E-Business Intelligence, Balanced Scorecard, Enterprise Planning & Budgeting E-Business Intelligence, Balanced Scorecard, Enterprise Planning & BudgetingEnterprise Infrastructure:Enterprise Infrastructure: Procurement, Financials, Human Resources, Projects Procurement, Financials, Human Resources, Projects
Services:Services: Consulting, IT Outsourcing, Education, Support Consulting, IT Outsourcing, Education, Support
IT Infrastructure:IT Infrastructure: Database Server, Applications Server, Systems Management, Development Tools, Collaboration Suite Database Server, Applications Server, Systems Management, Development Tools, Collaboration Suite
Product Lifecycle MgmtProduct Lifecycle MgmtProduct Data MgmtProduct Data MgmtCADView-3DCADView-3DConfiguratorConfiguratorSourcingSourcingProject ManagementProject ManagementProj Portfolio Analysis Proj Portfolio Analysis Project CollaborationProject CollaborationProj Resource MgmtProj Resource Mgmt
Supply Chain PlanningSupply Chain PlanningCollaborative PlngCollaborative PlngDemand PlanningDemand PlanningAdv SC PlanningAdv SC PlanningInv OptimizationInv OptimizationGlobal Order PromisingGlobal Order Promising
Order CaptureOrder CaptureOrder Management Order Management Config, Adv PricingConfig, Adv Pricing
Production & LogisticsProduction & LogisticsMfg SchedulingMfg SchedulingDiscrete / Flow MfgDiscrete / Flow MfgInv & Warehouse Mgmt Inv & Warehouse Mgmt Transport Plng & ExeTransport Plng & Exe
Customer CareCustomer CareiSupportiSupportTeleServiceTeleServiceInteraction CenterInteraction CenterService ContractsService Contracts
Service ExecutionService Execution Field ServiceField ServiceMobile Field ServiceMobile Field ServiceAdvanced SchedulerAdvanced SchedulerSpares ManagementSpares ManagementDepot RepairDepot Repair
• Poor visibility to outsourced WIP
• Difficulty ensuring sa-tisfaction when using 3rd party services
• Poor visibility to outsourced WIP
• Difficulty ensuring sa-tisfaction when using 3rd party services
Command and Control Outsourced
Operations
Command and Control Outsourced
Operations
• Outsourcing to EMS providers & ODMs as de-facto model
• Globalization of customer base
• Outsourcing to EMS providers & ODMs as de-facto model
• Globalization of customer base
Supply Chain PlanningSupply Chain PlanningCollaborative PlanningCollaborative PlanningAdvanced SC PlanningAdvanced SC PlanningInventory OptimizationInventory OptimizationGlobal Order PromisingGlobal Order Promising
Outsourced Mfg & Logistics Outsourced Mfg & Logistics Internet Supplier PortalInternet Supplier PortalDiscrete Mfg, Inv MgmtDiscrete Mfg, Inv MgmtOrder ManagementOrder ManagementTransportation ExecutionTransportation Execution
Outsourced Service MgmtOutsourced Service MgmtService ContractsService ContractsiSupport, TeleServiceiSupport, TeleServiceField Service, Spares MgmtField Service, Spares Mgmt
High Technology Capabilities
Evolution of Oracle Applications in High TechEvolution of Oracle Applications in High Tech
New in 11i.9…New in 11i.9…
• RosettaNet Transactions
• Product Data Mgmt
• Consigned Inventory
• WIP Serial Tracking
• Partner Program Mgmt
• 3rd Party POS Data Import (to calc Promotional Accruals)
• Outsourcing Support for Multi-Level Configurations
• Advanced Configuration Modeling
• Resource Centric Scheduling Workbench
• Integrated Maintenance and Production Planning
• Quote & Proposal Mgmt
• RosettaNet Transactions
• Product Data Mgmt
• Consigned Inventory
• WIP Serial Tracking
• Partner Program Mgmt
• 3rd Party POS Data Import (to calc Promotional Accruals)
• Outsourcing Support for Multi-Level Configurations
• Advanced Configuration Modeling
• Resource Centric Scheduling Workbench
• Integrated Maintenance and Production Planning
• Quote & Proposal Mgmt
Base Differentiators…Base Differentiators…
• Real-Time Shop Floor Visibility
• Configure to Order
• Supplier Collaboration & VMI
• Inventory Postponement and Optimization
• Lot/Serial Genealogy
• Collaborative Planning
• Advanced WIP & Yield Mgmt
• Planned Stocking Points
• End Item Substitution
• Allocated ATP
• Lead to Quote to Order Mgmt
• Waterfall Analysis
• Service Contracts
• Integrated Service Mgmt
• Real-Time Shop Floor Visibility
• Configure to Order
• Supplier Collaboration & VMI
• Inventory Postponement and Optimization
• Lot/Serial Genealogy
• Collaborative Planning
• Advanced WIP & Yield Mgmt
• Planned Stocking Points
• End Item Substitution
• Allocated ATP
• Lead to Quote to Order Mgmt
• Waterfall Analysis
• Service Contracts
• Integrated Service Mgmt
New in 11i.10…New in 11i.10…
• Product Data Hub
• Project Portfolio Analysis
• Global Sales & Operations Planning
• Inventory Optimization Analytics
• Channel / Partner Management
• International Drop Shipments
• Transportation Planning
• Customer Consigned Inventory
• Option-Dependent Sourcing
• Procurement Contracts
• Special Pricing (Ship & Debit)
• Automated Spare Part Return and Repair Processes
• RFID Transaction Support
• Trade Planning and Execution
• Deal Registration
• Product Data Hub
• Project Portfolio Analysis
• Global Sales & Operations Planning
• Inventory Optimization Analytics
• Channel / Partner Management
• International Drop Shipments
• Transportation Planning
• Customer Consigned Inventory
• Option-Dependent Sourcing
• Procurement Contracts
• Special Pricing (Ship & Debit)
• Automated Spare Part Return and Repair Processes
• RFID Transaction Support
• Trade Planning and Execution
• Deal Registration
Lower Total Cost of Ownership (TCO)Run on a Single Global Instance
Consolidate Data Centersand Databases
E-Business On Demand
Low Cost Linux Hardware
App Admin
DB/AS Admin
Sys Admin
HW Admin
App Admin
DB/AS Admin
Sys Admin
HW Admin
Production Midtiers 100% Linux
Production DB RAC Cluster (Unix)
Demo Environments 100% Linux
Development 100% Linux
Outsourced Customers 70% Linux
Production Midtiers 100% Linux
Production DB RAC Cluster (Unix)
Demo Environments 100% Linux
Development 100% Linux
Outsourced Customers 70% Linux
Oracle’s Experience with LinuxOracle’s Experience with Linux
3x Faster, 5x CheaperEasy to Automate en MassHighly Reliable
Needs:Needs:Roles:Roles:OracleOracle
Manages:Manages:
50% Lower Cost50% Lower Cost
50% Better Svc50% Better Svc
Core CompetenceCore Competence
Predictable CostPredictable Cost
YouYouManage:Manage:
AvailabilityAvailability
SecuritySecurity
PerformancPerformancee
ChangeChange
ProblemsProblems
Standardized Open Integration Platform
• Business Events Infrastructure
• Industry Standard Protocols
• Centralized Integration Repository
Simplify B2B Integration, Application Connectivity,
and Process Management
Customers,Customers,
Suppliers,Suppliers,
Products, …Products, …
Lower Total Cost of OwnershipRun on a Single Global InstanceLower Total Cost of OwnershipRun on a Single Global Instance
30 Languages
Multiple Currencies
Customers in 100+ Countries
All Languages Installable in Same Unicode Instance
Support for Statutory and Customary Local Requirements
Support Global Operations
Provide a unified view of customer data
Protect and share information assets across all systems
Standardize, cleanseand enrich data
Synchronize datain near real-time
Support key interactions– Orders– Contracts– Service history
Leverage pre-builtanalytics
Lower Total Cost of Ownership Standardized Open Integration Platform
Siebel PeopleSoft
LegacyBroadvision
Customers,Customers,
Suppliers,Suppliers,
Products, …Products, …
Example: Customer Data Hub
CustomerCustomerCase StudiesCase Studies
Leading manufacturer of audio and video communications products
- Barcelona factory produces over 2 million television sets annually
Live on 11i - Discrete Manufacturing, Advanced Supply Chain Planning,
Order Management, Financials- Chose Oracle over SAP and BAAN
“Oracle Manufacturing has enabled us to cut manufacturing costs by up to 8%. It's the best ERP system on the market for integrating new processes and advanced functionality. They offer the most comprehensive suite of manufacturing solutions. Their Supplier Portal delivers substantial time and resource savings by eliminating the need to compile and send daily reports to suppliers detailing our advance requirements.” - Manel Puig, IT Director, Sony España S.A.
Reduced manufacturing costs 5-8%
Reduced inventory levels 40% and time-to-market 30%
Reduced manufacturing costs 5-8%
Reduced inventory levels 40% and time-to-market 30%
Part of Matsushita Electric, one of the world’s largest manufacturers of electronics products
- 30 manufacturing sites globally
Live on Oracle 11i- Advanced Supply Chain Planning, Constraint-Based Optimization,
Global Order Promising- Accelerated planning cycle from 1 month to 1 week- Increased on-time delivery and customer satisfaction- Reduced overall order-to-cash cycle time
Decreased production time by 82%
Reduced inventory levels by 25%
Saved $26M in on-hand inventory processing costs
Decreased production time by 82%
Reduced inventory levels by 25%
Saved $26M in on-hand inventory processing costs
PanasonicPanasonicAVCAVC
“Oracle gave Panasonic AVC more disciplined supply chain practices to significantly reduce inventories and increase customer satisfaction.”
– Paul Rizos, Principal Consultant, KPMG Consulting
Leading global provider of high quality display equipment- Leading non-captive monitor brand in the U.S. - Products include computer monitors, flat panel displays, projectors, and the
latest SuperPDA, Tablet PC & HDTV technology
Live on 11i single global instance- Purchasing, Discrete Manufacturing, Order Management, iStore, Fianancials- Single global instance for North & South America, Asia and Europe with
standardized business processes (replaced 3 separate systems)- Access to real-time quality statistics with daily online monitoring
Saved $2.5M annually with reduced IT personnel & hardware costs
Decreased time to close financial books from 2 weeks to 3 days
Saved $2.5M annually with reduced IT personnel & hardware costs
Decreased time to close financial books from 2 weeks to 3 days
“Oracle applications are the nervous system of our corporation. We couldn't run without them. With our new global instance we have the infrastructure to grow to a $10 billion company. Oracle systems can take ViewSonic anywhere our CEO and Chairman want to go. And, we can now support them with the information they need to make critical business decisions.” -- Robert Moon, VP Info Services
Leading designer, manufacturer, and distributor of high-performance audio systems
– Serve mobile, professional, and home theater markets– Nearly 800 employees in 5 offices around the world
Live on Oracle 11i– Adv Supply Chain Planning, Discrete Manufacturing, Order Mgmt,
Adv Pricing, Financials– Upgraded to 11i in only 3 days with no customizations– Improved order fulfillment time; most orders shipped the same day
Increased inventory accuracy to 99.5%, a 30% increase Decreased planning cycle time by 50% Reduced order entry time by 75%
Increased inventory accuracy to 99.5%, a 30% increase Decreased planning cycle time by 50% Reduced order entry time by 75%
“We are running a 24/7 business and needed a supplier that could respond to our needs immediately, regardless of time of day or geographic location. Oracle emerged the clear winner. And Oracle’s position and single-source solution were attractive to us.”
-- Dave Richards, CIO & VP of Information Technology
Oracle Consumer Electronics Solutions
Establish and Sustain Profitable InnovationEstablish and Sustain Profitable Innovation
Adopt Lean Operations to Manage Demand VariabilityAdopt Lean Operations to Manage Demand Variability
Manage and Grow a Profitable Service BusinessManage and Grow a Profitable Service Business
Command and Control Outsourced OperationsCommand and Control Outsourced Operations
Improve Sales Channel Visibility and CollaborationImprove Sales Channel Visibility and Collaboration
Information Age Applications
Appendix:Appendix:
RosettaNet OfferingRosettaNet Offering
Appendix:Appendix:
RosettaNet OfferingRosettaNet Offering
Current Integration ShortcomingsLatent, Linear Information Flow
OEMOEM CompCompMfgMfg
FabFab
Small Small SupplierSupplier
Information Delaysand Distortion
Poor Planning Synchronization
High Forecast Variability
Lacking Visibility to Exceptions
Missing Inter-Enterprise Strategy
Large Large SupplierSupplier
CompCompMfgMfg
SubSubAssyAssy
3PL3PL
Late
EMSEMS
EMSEMS
Incorrect
Mis-Routed
RosettaNet At-a-GlanceDeveloped by High Tech for Fast-Paced Business
Agreed-Upon, Processes for Business Over the Internet
XML-Based Standards to Support Processes– PIPs: Defined business processes between trading partners– TPAs: Electronic “business contract” between trading partners– RNIF: Document exchange process; specifies authentication, etc.
Advantages– Eliminate information latency; provide global, real-time visibility– Achieve high degree of scalability, extensibility and flexibility (not EDI)– Decrease transaction costs over time – Architected for the business user
Extend Process Integration Beyond Your Company
Oracle’s RosettaNet Solution
Your CompanyCustomers
Suppliers
SecuritySecurity ValidationValidation TransformTransform
Trading PartnerTrading PartnerManagementManagement
Business ProcessBusiness ProcessManagementManagement
LoggingLogging MonitoringMonitoringTransactionTransaction
MgmtMgmt
Run-Time / Common ServicesRun-Time / Common Services
XML
Oracle.comOracle.com Oracle11i AppsOracle
11i Apps
RealTimeRealTime
RealTimeRealTime
XML
TPAs TPAs
RosettaNet PIP
Check:• Contents• Process• Transport
RosettaNet PIP
Check:• Contents• Process• Transport A
gain
st
Aga
inst
AAddaapptteerr
AAddaapptteerr
XML
TPAs TPAs
RosettaNet PIP
Check:• Contents• Process• Transport
RosettaNet PIP
Check:• Contents• Process• Transport A
gain
st
Aga
inst
XML
Oracle Trading Partner Solution Adaptive Infrastructure for Dynamic Businesses
• Seamless Connectivity Between Public & Private Processes– Private processes trigger public processes– Pre-built mappings for in and outbound process integration– Support for existing IT infrastructure
• Rapidly Achieve Critical Mass with Trading Partners– Empower business users to initiate and manage relationships– Leverage same PIP for multiple partners– Integrate to legacy / 3rd party systems via adapters– Small-to-medium enterprise focus; self-service and affordability
Oracle Trading Partner SolutionComplete on Integrated Technology Stack
Integrated tools for easy TPA creation, management & validation Integrated business intelligence and data analysis Integrated business portal for visibility and transactions Integrated workflow and process management tools Integrated trading partner performance (TPA, real-time status, etc.) Integrated security and RNIF support without service fees
Bus Proc MgmtBus Proc MgmtBus Proc MgmtBus Proc Mgmt
Web ServicesWeb ServicesWeb ServicesWeb Services
MiddlewareMiddlewareMiddlewareMiddleware
TPA MgmtTPA MgmtTPA MgmtTPA Mgmt
Portal & WorkflowPortal & WorkflowPortal & WorkflowPortal & Workflow
Security/RNIF SupportSecurity/RNIF SupportSecurity/RNIF SupportSecurity/RNIF Support
IntelligenceIntelligenceIntelligenceIntelligence
B2B IntegrationB2B IntegrationB2B IntegrationB2B Integration
100% Pre-Integrated $$$ Integration
ManageBusiness
Collaboration
ManageTechnology & Maintenance
vs.
Sample Product Info FlowDistribute Product Master
ReceiveReceiveMessageMessage
ProcessProcessProd MasterProd MasterNotificationNotification
2A12PIP2A12PIP
SendSendMessageMessage
CollaborationCollaboration
BuyerBuyer(OEM)(OEM)
SupplierSupplier(Component)(Component)
Wo
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2A12 PIP Capability:Enables supplier to create Enables supplier to create product master and distribute product master and distribute device-level product device-level product identification to a buyeridentification to a buyer
2A12 PIP Capability:Enables supplier to create Enables supplier to create product master and distribute product master and distribute device-level product device-level product identification to a buyeridentification to a buyer
Workflow DrivenWorkflow Driven
LoadMRPLoadMRP
Procure ProductProcure Product
Check Prod AvailabilityCheck Prod Availability
3A2PIP3A2PIP
3A4PIP
3A4PIP
CreateCreateProd MasterProd MasterNotificationNotification
Product family attributesLocation-specific dataProcurement dataProduct lifecycle info
Product family attributesLocation-specific dataProcurement dataProduct lifecycle info
RealTimeRealTime
Specify RequirementsSpecify Requirements
Check w/ MfgCheck w/ Mfg
Check w/ SupplierCheck w/ Supplier
ApproveApprove
Sample Planning FlowCollaborative Forecasting
ReceiveReceiveForecastForecast
Check w/Check w/TPA & CreateTPA & Create
ResponseResponse
Receive &Receive &AnalyzeAnalyze
ResponseResponse
4A5 PIP4A5 PIP4A4 PIP4A4 PIP
SendSendForecastForecast
SendSendResponseResponse
CollaborationCollaborationBuyer Buyer
(Channel)(Channel)
4Ax PIP Capability:Process for developing Process for developing collaborative forecasts collaborative forecasts between buyer and between buyer and suppliersupplier
4Ax PIP Capability:Process for developing Process for developing collaborative forecasts collaborative forecasts between buyer and between buyer and suppliersupplier
Supplier Supplier (OEM)(OEM)
StartStartCollaborativeCollaborative
PlanningPlanning
RealTimeRealTime
AdjustForecastAdjust
ForecastCheck w/
MfgCheck w/
Mfg
Wo
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Dri
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ork
flo
w D
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Workflow DrivenWorkflow Driven
Check w/ SalesCheck w/ Sales
Check InventoryCheck Inventory
Create ForecastCreate Forecast
Check w/ ChannelsCheck w/ Channels
Sample Manufacturing FlowWork In Process (WIP) Reporting
ReceiveReceiveMessageMessage
ReceiveReceiveErrorError
NoticeNotice
7B1PIP
7B1PIP
SendSendMessageMessage
Create & SendCreate & SendError NoticeError Notice
CollaborationCollaboration
Buyer Buyer (OEM)(OEM)
Supplier Supplier (Component)(Component)
Workflow DrivenWorkflow Driven
Checkfor Errors
Checkfor Errors
AnalyzeNotification
AnalyzeNotification
Wo
rkfl
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Wo
rkfl
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TimeRealTime
CreateCreateWIPWIP
NotificationNotification
7Bx PIP Capability:Process for supplier to Process for supplier to distribute work in process distribute work in process information to buyer information to buyer
7Bx PIP Capability:Process for supplier to Process for supplier to distribute work in process distribute work in process information to buyer information to buyer
Check w/ SupplierCheck w/ Supplier
Check w/ Mfg & AssyCheck w/ Mfg & Assy
Check InventoryCheck Inventory