P R O F E S S I O N A L S E R V I C E S

O R A C L E F I N A N C I A L S E R V I C E S

LENDING AND LEASING (OFSLL)

K E Y F E A T U R E S

D ATA P R O T E C T I O N & AVA I L A B I L I T Y

ORACLE FINANCIAL SERVICES

LENDING AND LEASING

Hosted Solution Datasheet

K E Y B E N E F I T S

Trusted Partner

Reduced Total Cost of Ownership

Scalable and Secure Managed

Infrastructure

Infrastructure Always Up-to-Date

One-Stop Application Life Cycle

Management

Predictable Monthly Price includes

Oracle Licensing, Infrastructure and

Support

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ORACLE FINANCIAL SERVICES LENDING AND LEASING

Hosted Solution Datasheet (continued)

I N F R A S T R U C T U R E M A N A G E M E N T

Infrastructure

Availability

(IA Tier) Uptime %

Base Server Configuration

Infrastructure

Monitoring

Off Site

Backup

Backup

Frequency

(RPO)

Site

Redundancy

Disaster

Recovery

Timeframe Application/Middleware Database Reporting

IA-1 99.90% 1 1 1 24 x 7 x 365 Yes 60 Minutes Yes 36 Hours

IA-2 99.95% 2 1 1 24 x 7 x 365 Yes 15 Minutes Yes 18 Hours

IA-3 99.99% 2 2 1 24 x 7 x 365 Yes Real-Time Yes 8 Hours

I N F R A S T R U C T U R E A V A I L A B I L I T Y T I E R S

REDUNDANT ISP CONNECTIONS

S A M P L E I N F R A S T R U C T U R E S C H E M A T I C

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ORACLE FINANCIAL SERVICES LENDING AND LEASING

Hosted Solution Datasheet (continued)

A P P L I C AT I O N S U P P O R T

Support Coverage (SC Tier)

Support Coverage Hours *

Mon Tue Wed Thu Fri Sat Sun

SC-1 * 12 12 12 12 12 8 -

SC-2 * 12 12 12 12 12 8 8

SC-3 * 12 12 12 12 12 12 12

SC-4 * 24 24 24 24 24 12 12

SC-5 24 24 24 24 24 24 24

S U P P O R T C O V E R A G E T I E R S

Support Response (SR Tier)

Job Monitoring

Sev-One Response

Time (Hours)

Sev-Two Response

Time (Hours)

Sev-Three Response

Time (Hours)

SR-1 24 x 7 x 365 1.50 12 24

SR-2 24 x 7 x 365 1.00 10 24

SR-3 24 x 7 x 365 0.75 8 24

SR-4 24 x 7 x 365 0.50 6 18

SR-5 24 x 7 x 365 0.25 4 12

S U P P O R T R E S P O N S I V E N E S S T I E R S

A B O U T D E C I S I V E D G E

ability to develop creative solutions to overcome their highest priority

business and technology challenges. Our collaborative approach is

designed to really understand our clients’ business objectives, and then

deploy a seasoned solution delivery team to get the job done right every

time.

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them with the customized technology solutions, operational strategies

and detailed analytics required to seize their market opportunity.

We are knowledge leaders with deep experience. Our clients benefit

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