Oracle e-Business Outsourcing...
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Transcript of Oracle e-Business Outsourcing...
Oracle e-Business Outsourcing Overview John Honsa
Service Delivery Manager
Twin Cities Manufacturing OAUG March 18th, 2003
Current State of IT
<25%: Innovation
>75% Manage Existing Software
Software
Innovation
Manage Existing Software
Management
Software
Why? App Admin DB Admin Sys Admin HW Admin
Availability Security
Performance Problem
Change
But often this is the case…
Management
Software
App Admin DB Admin Sys Admin HW Admin
Availability Security
Performance Problem
Change
Software-as-Service On-Demand Computing
Servicing Software Online Services
Managed Services Application Hosting
Application Service Provider
Utlility Computing eBusiness on Demand
Evolution of the Industry
Traditional
IT (Operations, Management,
Administration)
Better Service Faster Service Lower Cost
Software Software
So, What is Oracle
doing?
eBusiness Suite Outsourcing Traditional @Oracle
Customer
®
®
®
®
®
Application Management
Database Management
System Management
Hardware Management
Application Product Support
Application Implementation Implementor Customer
Outsourcing Implementor
Transition
Initialization
Production Implement- ation
Sales New Customer
Upgrade
Outsourcing LifeCycle
E-Business Suite Outsourcing @Oracle
Ÿ But, customers wanted to have computers at their location…
®
Partner
Oracle Manages
Availability
Security Performance
Change Problems
eBusiness Suite Outsourcing @Customer @Oracle
Customer
®
®
®
®
®
®
Application Management
Database Management
System Management
Hardware Management
Application Product Support
Application Implementation Outsourcing Implementor
Outsourcing Implementor
eBusiness Suite Outsourcing
Application Management
Database Management
System Management
Hardware Management
Application Product Support
Application Implementation
@Customer
Customer
®
®
®
Outsourcing Implementor
®
®
®
Outsourcing Implementor
®
®
®
Outsourcing Implementor
@Oracle @Partner
Ÿ Large customers wanted to have more flexibility they need to add
– Reports – Integrations – Forms – …
Customers Wanted Flexibility…
App Support Implementation App Admin DB/AS Admin Sys Admin HW Admin
®
Partner
Oracle Manages
Availability
Security Performance
Change Problems
So We Added More Flexibility…
Ÿ 17 Classes Ÿ Configurations Ÿ Extensions Ÿ Modifications Ÿ Localizations Ÿ Integrations
®
C E M L I
App Support Implementation App Admin DB/AS Admin Sys Admin HW Admin
Partner
Oracle Manages
Availability
Security Performance
Change Problems
Why Oracle
Outsourcing?
Oracle Outsourcing: Benefits
App Prod Support Implementation App Admin DB/AS Admin Sys Admin HW Admin
Traditional
®
Customer
Customer
Customer
Customer
Customer
Manage
Availability Security
Performance Change
Problems
Partner
Outsourcing
®
®
®
®
®
Oracle Manages
Availability
Security Performance
Change Problems
• Better Service • Faster Service • Predictable Cost • Core Competence
Better Service Management App Admin DB/AS Admin Sys Admin HW Admin
®
®
®
Availability Security
Performance Problem
Change
Oracle Manages
Availability
Security Performance
Change Problems
Better Availability Management
Ÿ 1 Acre of computer room space
Ÿ Middle of the US Ÿ Dual power feeds Ÿ Five 2-MegaWatt diesel
backup generators Ÿ Three 600 ton chillers Ÿ Dual redundant OC12
Ring to RMDC
Better Security Management
Ÿ Physical Security @Oracle Ÿ VPN-based Network Security Ÿ SAS 70 Type 1 Audit Ÿ SAS 70 Type 2 Audit Scheduled Ÿ Specialized Audits
Better Problem Management 40-50% faster TAR resolution
Offline OnlineTraditional Outsourcing
Better Problem Management
Weekly Running Average (last 13 weeks)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
25-Jan 1-Feb 8-Feb 15-Feb 22-Feb 1-Mar 8-Mar 15-Mar 22-Mar 29-Mar 5-Apr 12-Apr 19-Apr
Week Ending Date
% P
erce
nt
ProactiveDetection- OutageAvoidanceAverage
CustomerInitiatedAverage
Better Change Management
r2
Traditional Large
Upgrade Cost Lost Opportunity to use the new SW
r2 r3 r4 r5 r6
Oracle Outsourcing
Fight to Achieve Stability
How?
How? Ÿ Repetition Ÿ Specialization Ÿ Automation Ÿ Disintermediation: Eliminate the
Middleman
Repetition & Specialization Release Upgrades for the 100th Time
11i.6 11i.3 11i.8 11i.4 11i.2 11i.8
11i.5 11i.3 11i.7 11i.6 11i.3 11i.8
11i.6 11i.3 11i.7 11i.4 11i.2 11i.8
11i.6 11i.3 11i.8 11i.6 11i.2 11i.8
11i.5 11i.3 11i.7 11i.4 11i.3 11i.7
Automation Outsourcing Automation Platform
Certified Configuration
Outsourcing Automation
Platform
Cust.
Americas Time
Asia/Pac Time
EMEA Time
Customers
Eliminate the Middleman
Oracle Development
Americas Time
Asia/Pac Time
EMEA Time
AQ & Q U E S T I O N S A N S W E R S
