Oracle Digital Assistant for Customer Service | Oracle · chatbots and mobile messaging.*...

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Digital Assistant Oracle Digital Assistant for Customer Service Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging.* Conversational AI for your business One digital assistant for multiple applications Understands app speci�c terms Bot-initiated conversations based on context AI-powered natural language processing Multilingual support Analytics to provide insights Copyright © 2020, Oracle and/or its a�liates. All rights reserved. *Gartner: Top CX Trends for CIOs to Watch, February 27, 2020 Learn more at oracle.com/da Live agent Customers Import your existing FAQ Built in analytics provide insights Guided learning to optimize results Live agent interaction Routed to agent with conversation history Digital Assistant Automate and scale responses Request to speak to an agent 0 100 200 300 400 500 600

Transcript of Oracle Digital Assistant for Customer Service | Oracle · chatbots and mobile messaging.*...

Page 1: Oracle Digital Assistant for Customer Service | Oracle · chatbots and mobile messaging.* Conversational AI for your business ... natural language processing Multilingual support

Digital Assistant

Oracle Digital Assistant for

Customer Service

Gartner predicts that by 2022, 70% of customer interactions will involve emerging

technologies such as machine learning (ML) applications, chatbots and mobile messaging.*

Conversational AI for your business

One digital assistant for multiple applications Understands app

speci�c terms

Bot-initiated conversations based on context

AI-powered natural language

processing

Multilingual support Analytics to

provide insights

Copyright © 2020, Oracle and/or its a�liates. All rights reserved.

*Gartner: Top CX Trends for CIOs to Watch, February 27, 2020

Learn more at oracle.com/da

Live agent

Customers

Import your existing FAQ

Built in analytics provide insights

Guided learning to optimize results

Live agent interaction

Routed to agent with conversation history

Digital Assistant

Automate and scale responses

Request to speak to an agent

0

100

200

300

400

500

600

https://www.oracle.com/solutions/chatbots/

3° Sessione Oracle - CRUI: Mobile&Conversational Interface

3° Sessione Oracle - CRUI: Mobile&Conversational Interface

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Open Research Onlineoro.open.ac.uk/57382/1/chatbots-workshop_camera_ready2.pdf · for further user-centred research. Keywords: Chatbots Interaction Design Conversational interfaces.

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