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Transcript of Oracle CRM At Works - download.oracle.com · 8 Oracle CRM Customer success stories Oracle CRM...
1 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s
Oracle CRM At Works
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Oracle CRM Product
Oracle CRM - Business Solutions
Oracle CRM Applications - Oracle Sales
Oracle CRM Applications - Oracle Marketing
Oracle CRM Applications - Oracle Service
Oracle CRM Applications - Oracle Call Center
Oracle CRM Applications - Oracle eCommerce
Oracle CRM Applications - Others
Oracle CRM Success stories Snapshot
Fibex Systems
Honeywell
In Focus Systems
Leeson Electric Corporation
Micros Systems
Millipore
Mosaix, Inc.
National Instrument Corporation
Resource Phoenix
Rockwell Electronic Commerce(EC)
Rocky Mountain Elk Foundation
Shop At Home, Inc.
Small Business Service Bureau(SBSB)
Westpac Banking Corporation
Bertelsmann AG, BOL.com
Oracle at Works
Fibex Systems
In Focus Systems
Leeson Electric Corporation
Mosaix, Inc.
Rocky Mountain Elk FoundationFibex Systems
Oracle CRM At Works
2 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 3
Customer
MicrosSystems
Millipore
Mosaix, Inc.
National CarRentalSystems, Inc
NationalInstrumentCorporation
OracleCorporation
ResourcePhoenix
Industry/Platform
Manufacturing,Discrete /Hewlett-Packard
Manufacturing,Discrete
High Tech /Hewlett-Packard
Travel & Hospitality /Hewlett-Packard
Manufacturing,Discrete
High Tech / Sun
Financial Services
Products
Oracle ApplicationServer, OracleDesigner, OracleDeveloper, OracleFinancials, OracleManufacturing,Oracle SupplyChain, OracleMarketing, OracleSales, Oracle8 orearlier
Oracle Developer,Oracle BusinessIntelligenceSystem, OracleReports, OracleFinancials, OracleManufacturing,Oracle Marketing,Oracle Sales,Oracle8 or earlier,Other
Oracle Lite 3.5and earlier, OracleFinancialAnalyzer, OracleFinancials, OracleManufacturing,Oracle Marketing,Oracle Sales,Oracle8 or earlier
Oracle ParallelServer, Oracle8 orearlier
Oracle Financials,Oracle Marketing,Oracle Sales,Oracle8 or earlier
Oracle ApplicationServer, OtherServer Products,Oracle Designer,OracleDeveloper,Oracle Workflow,Oracle Discoverer,Oracle FinancialAnalyzer, OracleSales Analyzer,Oracle Financials,Oracle HumanResources, OracleProjects, OracleSupply Chain,Oracle8 or earlier,Oracle8i
Oracle ApplicationServer, OracleAlert, OracleFinancials,Oracle8 or earlier
Oracle Business Solutions
BusinessIntelligence/StrategicEnterprise Management,Customer RelationshipManagement
E-Business/E-Commerce,BusinessIntelligence/StrategicEnterprise Management,Customer RelationshipManagement,DevelopmentTools/Java,ERP - Financials,ERP - Manufacturing,Internet Applications
E-Business/E-Commerce,Customer RelationshipManagemen
Customer RelationshipManagement
Customer RelationshipManagement,ERP - Financials
E-Business/E-Commerce,BusinessIntelligence/StrategicEnterprise Management,Customer RelationshipManagement,DataWarehousing/DataMart,Development Tools/Java,ERP - Financials,ERP - Manufacturing,Internet Applications,Internet Platform,Oracle 8i,Supply ChainManagement,Internet Procurement
Customer RelationshipManagement,ERP - Financials,Internet Applications,Internet Platform
Oracle Services
OracleConsulting
Customer
Fibex Systems
Honeywell
I-ONE.NetInternationalLtd.
In FocusSystems
LeesonElectricCorporation
Industry/Platform
Manufacturing,Discrete,Communications/Sun
Manufacturing,Discrete
Retail, Other /Compaq,Sun,DEC,DigitalAlpha,Intel
Manufacturing,Discrete
Manufacturing,Discrete /Hewlett-Packard
Products
Oracle Designer, Oracle Developer,Oracle Alert,Oracle Discoverer,Oracle FinancialAnalyzer, OracleFinancials, OracleManufacturing,Oracle Service,Oracle8 or earlier
Oracle Workflow,Oracle Financials,OracleManufacturing,Oracle SupplyChain, Oraclee-Commerce
Oracle ApplicationServer, OracleDesigner, OracleDeveloper, OracleJDeveloper,Oracle WebDB,Oraclee-CommerceGateway, OracleBusinessIntelligenceSystem, OracleFinancialAnalyzer, OracleReports, OracleStrategic EnterpriseManagement,Oracle Financials,Oracle InternetProcurement,Oracle SupplyChain, OracleCall Center,Oraclee-Commerce,Oracle IntegrationProducts &Technologies,Oracle Marketing,Oracle Service,Oracle8i,Self-ServiceApplications,Self-ServiceApplications
Oracle Financials,Oracle HumanResources, OracleManufacturing,Oracle Marketing,Oracle Sales
Oracle ApplicationServer, OracleDeveloper, OracleFinancials, OracleHuman Resources,OracleManufacturing,Oracle8 or earlier
Oracle Business Solutions
E-Business/E-Commerce,Customer Relationship Management, DevelopmentTools/Java,ERP - Financials,ERP - Manufacturing
Customer RelationshipManagement,ERP - Financials,ERP - Manufacturing,Internet Applications,Supply ChainManagement
E-Business/E-Commerce,BusinessIntelligence/StrategicEnterprise Management,Customer RelationshipManagement,Data Warehousing/DataMart,DevelopmentTools/Java,ERP - Financials,Internet Applications,Internet Platform,Oracle 8i,Supply ChainManagement,Custom/Other
Customer Relationship Management,ERP - Financials,ERP - Manufacturing,Human Resources
Customer RelationshipManagement,DevelopmentTools/Java,ERP - Financials,ERP - Manufacturing,Human Resources
Oracle Services
OracleSupport,OracleConsulting,OracleBusinessOnline
OracleConsulting
O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 54 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s
Customer
RockwellElectronicCommerce(EC)
RockyMountain ElkFoundation
Shop AtHome, Inc.
Small BusinessService Bureau(SBSB)
WolframResearch, Inc.
Industry/Platform
Manufacturing,Discrete, High Tech
Public Sector / Sun
Retail
Healthcare,ProfessionalServices
High Tech, Other / Sun
Products
Oracle8 or earlier
Oracle ApplicationServer, OracleDesigner, OracleDeveloper, OracleExpress, OracleFinancials, OracleHuman Resources,Oracle Marketing,Oracle Sales,Oracle Service,Oracle8 or earlier
Oracle Financials,Oracle8 or earlier,Self-ServiceApplications
Oracle CallCenter, Oracle8 orearlier
Oracle Developer,Oracle Financials,Oracle Sales,Oracle Service,Oracle8i
Oracle Business Solutions
Customer RelationshipManagement,Internet Platform
E-Business/E-Commerce,Customer RelationshipManagement,DevelopmentTools/Java,ERP - Financials,Human Resources
E-Business/E-Commerce,Customer RelationshipManagement,ERP - Financials,Internet Applications
Customer RelationshipManagement
Customer RelationshipManagement
Oracle Services
OracleEducation,Oracle Support,OracleConsulting
OracleConsulting
OracleConsulting
Customer
American Air Filter(AAF)
Ametek, Inc.
Applied Communications, Inc
Cerprobe Corporation
Industry/Platform
Manufacturing, Discrete / Compaq
Manufacturing,Discrete / IBM
High Tech / Hewlett-Packard
Manufacturing, Discrete, High Tech / Sun
Products
Oracle Developer, Oracle Financial Analyzer, Oracle Sales Analyzer, Oracle Financials, Oracle Manufacturing, Oracle Supply Chain, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Application Server, Other Server Products, Oracle Developer, Oracle Alert, Oracle EDI Gateway, Oracle Discoverer, Oracle Financial Analyzer, Oracle Strategic Enterprise Management, Oracle Financials, Oracle Manufacturing, Oracle Supply Chain, Oracle Marketing, Oracle Sales, Oracle8 or earlier, Other
Oracle Designer, Oracle Developer, Oracle Alert, Oracle Financial Analyzer, Oracle Sales Analyzer, Oracle Financials, Oracle Human Resources, Oracle Marketing, Oracle Sales, Oracle Service, Oracle8 or earlier
Oracle Developer, Oracle Workflow, Oracle Discoverer, Oracle Express, Oracle Financial Analyzer, Oracle Sales Analyzer, Oracle Financials, Oracle Manufacturing, Oracle Projects, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Business Solutions
E-Business/E-Commerce,Data Warehousing/Data Mart,ERP - Financials,Supply Chain Management
E-Business/E-Commerce,Business Intelligence/Strategic Enterprise Management,ERP - Financials,ERP - Manufacturing,Internet Platform,Supply Chain Management
Development Tools/Java,ERP - Financials,Human Resources
E-Business/E-Commerce,Development Tools/Java,ERP - Financials
Oracle Services
Oracle Support
Oracle Education, Oracle Consulting
Oracle Education
Oracle Education, Oracle Support, Oracle Consulting
6 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 7
Customer
DrugEmporium.com
In Focus Systems
MagneTek, Inc.
Micros Systems
Millipore
Industry/Platform
Retail / Sun
Manufacturing, Discrete, High Tech / Sun
Manufacturing, Discrete / Hewlett-Packard
Manufacturing, Discrete / Hewlett-Packard
Manufacturing, Discrete
Products
Oracle Application Server, Oracle Financials, Oracle Supply Chain, Oracle e-Commerce, Oracle Sales, Oracle8 or earlier
Oracle Financials, Oracle Human Resources, Oracle Manufacturing, Oracle Marketing, Oracle Sales
Oracle Developer, Oracle Alert, Oracle EDI Gateway, Oracle Discoverer, Oracle Financial Analyzer, Oracle Sales Analyzer, Oracle Financials, Oracle Human Resources, Oracle Manufacturing, Oracle Supply Chain, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Application Server, Oracle Designer, Oracle Developer, Oracle Financials, Oracle Manufacturing, Oracle Supply Chain, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Developer, Oracle Business Intelligence System, Oracle Reports, Oracle Financials, Oracle Manufacturing, Oracle Marketing, Oracle Sales, Oracle8 or earlier, Other
Oracle Business Solutions
E-Business/E-Commerce,Internet Applications,Internet Platform,Internet Procurement
Customer Relationship Management,ERP - Financials,ERP - Manufacturing,Human Resources
Development Tools/Java,ERP - Financials,ERP - Manufacturing,Supply Chain Management
Business Intelligence/Strategic Enterprise Management,Customer Relationship Management
E-Business/E-Commerce,Business Intelligence/Strategic Enterprise Management,Customer Relationship Management,Development Tools/Java,ERP - Financials,ERP - Manufacturing,Internet Applications
Oracle Services
Oracle Consulting
Oracle Education, Oracle Consulting
Customer
Mosaix, Inc.
National Instrument Corporation
Propeller, Inc.
Rocky Mountain Elk Foundation
Sierra Pacific
WolframResearch, Inc.
Industry/Platform
High Tech / Hewlett-Packard
Manufacturing, Discrete
High Tech / Sun
Public Sector / Sun
Manufacturing, Discrete
High Tech, Other / Sun
Products
Oracle Lite 3.5 and earlier, Oracle Financial Analyzer, Oracle Financials, Oracle Manufacturing, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Financials, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Designer, Oracle Developer, Oracle Discoverer, Oracle Financials, Oracle Supply Chain, Oracle Marketing, Oracle Sales, Oracle Service, Oracle8 or earlier
Oracle Application Server, Oracle Designer, Oracle Developer, Oracle Express, Oracle Financials, Oracle Human Resources, Oracle Marketing, Oracle Sales, Oracle Service, Oracle8 or earlier
Oracle Discoverer, Oracle Financials, Oracle Manufacturing, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Developer,Oracle Financials,Oracle Sales,Oracle Service,Oracle8i
Oracle Business Solutions
E-Business/E-Commerce,Customer Relationship Management
Customer Relationship Management,ERP - Financials
E-Business/E-Commerce,Development Tools/Java,ERP - Financials,Supply Chain Management
E-Business/E-Commerce,Customer Relationship Management,Development Tools/Java,ERP - Financials,Human Resources
ERP - Financials,ERP - Manufacturing
Customer RelationshipManagement
Oracle Services
Oracle Education, Oracle Support, Oracle Consulting
Oracle Education, Oracle Support, Oracle Consulting
Oracle Education, Oracle Support
OracleConsulting
8 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 9
Customer
American Air Filter(AAF)
Ametek, Inc.
Applied Communications, Inc
Cerprobe Corporation
Industry/Platform
Manufacturing, Discrete / Compaq
Manufacturing,Discrete / IBM
High Tech / Hewlett-Packard
Manufacturing, Discrete, High Tech / Sun
Products
Oracle Developer, Oracle Financial Analyzer, Oracle Sales Analyzer, Oracle Financials, Oracle Manufacturing, Oracle Supply Chain, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Application Server, Other Server Products, Oracle Developer, Oracle Alert, Oracle EDI Gateway, Oracle Discoverer, Oracle Financial Analyzer, Oracle Strategic Enterprise Management, Oracle Financials, Oracle Manufacturing, Oracle Supply Chain, Oracle Marketing, Oracle Sales, Oracle8 or earlier, Other
Oracle Designer, Oracle Developer, Oracle Alert, Oracle Financial Analyzer, Oracle Sales Analyzer, Oracle Financials, Oracle Human Resources, Oracle Marketing, Oracle Sales, Oracle Service, Oracle8 or earlier
Oracle Developer, Oracle Workflow, Oracle Discoverer, Oracle Express, Oracle Financial Analyzer, Oracle Sales Analyzer, Oracle Financials, Oracle Manufacturing, Oracle Projects, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Business Solutions
E-Business/E-Commerce,Data Warehousing/Data Mart,ERP - Financials,Supply Chain Management
E-Business/E-Commerce,Business Intelligence/Strategic Enterprise Management,ERP - Financials,ERP - Manufacturing,Internet Platform,Supply Chain Management
Development Tools/Java,ERP - Financials,Human Resources
E-Business/E-Commerce,Development Tools/Java,ERP - Financials
Oracle Services
Oracle Support
Oracle Education, Oracle Consulting
Oracle Education
Oracle Education, Oracle Support, Oracle Consulting
Customer
I-ONE.NetInternationalLtd.
In Focus Systems
MagneTek, Inc.
Micros Systems
Industry/Platform
Retail, Other /Compaq,Sun,DEC,DigitalAlpha,Intel
Manufacturing, Discrete, High Tech / Sun
Manufacturing, Discrete / Hewlett-Packard
Manufacturing, Discrete / Hewlett-Packard
Products
Oracle ApplicationServer, OracleDesigner, OracleDeveloper, OracleJDeveloper,Oracle WebDB,Oracle e-CommerceGateway, OracleBusinessIntelligenceSystem, OracleFinancialAnalyzer, OracleReports, OracleStrategic EnterpriseManagement,Oracle Financials,Oracle InternetProcurement,Oracle SupplyChain, OracleCall Center,Oracle e-Commerce,Oracle IntegrationProducts &Technologies,Oracle Marketing,Oracle Service,Oracle8i,Self-ServiceApplications,Self-ServiceApplications
Oracle Financials, Oracle Human Resources, Oracle Manufacturing, Oracle Marketing, Oracle Sales
Oracle Developer, Oracle Alert, Oracle EDI Gateway, Oracle Discoverer, Oracle Financial Analyzer, Oracle Sales Analyzer, Oracle Financials, Oracle Human Resources, Oracle Manufacturing, Oracle Supply Chain, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Application Server, Oracle Designer, Oracle Developer, Oracle Financials, Oracle Manufacturing, Oracle Supply Chain, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Business Solutions
E-Business/E-Commerce,BusinessIntelligence/StrategicEnterprise Management,Customer RelationshipManagement,Data Warehousing/DataMart,DevelopmentTools/Java,ERP - Financials,Internet Applications,Internet Platform,Oracle 8i,Supply ChainManagement,Custom/Other
Customer Relationship Management,ERP - Financials,ERP - Manufacturing,Human Resources
Development Tools/Java,ERP - Financials,ERP - Manufacturing,Supply Chain Management
Business Intelligence/Strategic Enterprise Management,Customer Relationship Management
Oracle Services
OracleSupport,OracleConsulting,OracleBusinessOnline
Oracle Education, Oracle Consulting
10 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 11
Customer
Millipore
Mosaix, Inc.
National Instrument Corporation
Propeller, Inc.
Rocky Mountain Elk Foundation
Sierra Pacific
Industry/Platform
Manufacturing, Discrete
High Tech / Hewlett-Packard
Manufacturing, Discrete
High Tech / Sun
Public Sector / Sun
Manufacturing, Discrete
Products
Oracle Developer, Oracle Business Intelligence System, Oracle Reports, Oracle Financials, Oracle Manufacturing, Oracle Marketing, Oracle Sales, Oracle8 or earlier, Other
Oracle Lite 3.5 and earlier, Oracle Financial Analyzer, Oracle Financials, Oracle Manufacturing, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Financials, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Designer, Oracle Developer, Oracle Discoverer, Oracle Financials, Oracle Supply Chain, Oracle Marketing, Oracle Sales, Oracle Service, Oracle8 or earlier
Oracle Application Server, Oracle Designer, Oracle Developer, Oracle Express, Oracle Financials, Oracle Human Resources, Oracle Marketing, Oracle Sales, Oracle Service, Oracle8 or earlier
Oracle Discoverer, Oracle Financials, Oracle Manufacturing, Oracle Marketing, Oracle Sales, Oracle8 or earlier
Oracle Business Solutions
E-Business/E-Commerce,Business Intelligence/Strategic Enterprise Management,Customer Relationship Management,Development Tools/Java,ERP - Financials,ERP - Manufacturing,Internet Applications
E-Business/E-Commerce,Customer Relationship Management
Customer Relationship Management,ERP - Financials
E-Business/E-Commerce,Development Tools/Java,ERP - Financials,Supply Chain Management
E-Business/E-Commerce,Customer Relationship Management,Development Tools/Java,ERP - Financials,Human Resources
ERP - Financials,ERP - Manufacturing
Oracle Services
Oracle Education, Oracle Support, Oracle Consulting
Oracle Education, Oracle Support, Oracle Consulting
Oracle Education, Oracle Support
Customer
Applied Communications, Inc.
Fibex Systems
I-ONE.NetInternationalLtd.
Propeller, Inc.
Industry/Platform
High Tech / Hewlett-Packard
Manufacturing, Discrete, Communications / Sun
Retail, Other /Compaq,Sun,DEC,DigitalAlpha,Intel
High Tech / Sun
Products
Oracle Designer, Oracle Developer, Oracle Alert, Oracle Financial Analyzer, Oracle Sales Analyzer, Oracle Financials, Oracle Human Resources, Oracle Marketing, Oracle Sales, Oracle Service, Oracle8 or earlier
Oracle Designer, Oracle Developer, Oracle Alert, Oracle Discoverer, Oracle Financial Analyzer, Oracle Financials, Oracle Manufacturing, Oracle Service, Oracle8 or earlier
Oracle ApplicationServer, OracleDesigner, OracleDeveloper, OracleJDeveloper,Oracle WebDB,Oraclee-CommerceGateway, OracleBusinessIntelligenceSystem, OracleFinancialAnalyzer, OracleReports, OracleStrategic EnterpriseManagement,Oracle Financials,Oracle InternetProcurement,Oracle SupplyChain, OracleCall Center,Oraclee-Commerce,Oracle IntegrationProducts &Technologies,Oracle Marketing,Oracle Service,Oracle8i,Self-ServiceApplications,Self-ServiceApplications
Oracle Designer, Oracle Developer, Oracle Discoverer, Oracle Financials, Oracle Supply Chain, Oracle Marketing, Oracle Sales, Oracle Service, Oracle8 or earlier
Oracle Business Solutions
Development Tools/Java,ERP - Financials,Human Resources
E-Business/E-Commerce,Customer Relationship Management,Development Tools/Java,ERP - Financials,ERP - Manufacturing
E-Business/E-Commerce,BusinessIntelligence/StrategicEnterprise Management,Customer RelationshipManagement,Data Warehousing/DataMart,DevelopmentTools/Java,ERP - Financials,Internet Applications,Internet Platform,Oracle 8i,Supply ChainManagement,Custom/Other
E-Business/E-Commerce,Development Tools/Java,ERP - Financials,Supply Chain Management
Oracle Services
Oracle Education
OracleSupport,OracleConsulting,OracleBusinessOnline
Oracle Education, Oracle Support, Oracle Consulting
12 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 13
Customer
Cisco Systems, Inc.
ConvergentCommunications
DrugEmporium.com
Honeywell
I-ONE.NetInternationalLtd.
Scotland On Line
Industry/Platform
High Tech / Sequent,Sun
Communications
Retail / Sun
Manufacturing, Discrete
Retail, Other /Compaq,Sun,DEC,DigitalAlpha,Intel
Communications, High Tech
Products
Oracle Financials, Oracle Manufacturing,Oracle Projects, Oracle Supply Chain, Oracle e-Commerce, Oracle8 or earlier
Oracle Financials, Oracle e-Commerce, Oracle8 or earlier
Oracle Application Server, Oracle Financials, OracleSupply Chain, Oracle e-Commerce, Oracle Sales, Oracle8 or earlier
Oracle Workflow, Oracle Financials, Oracle Manufacturing, Oracle Supply Chain, Oracle e-Commerce
Oracle ApplicationServer, OracleDesigner, OracleDeveloper, OracleJDeveloper,Oracle WebDB,Oraclee-CommerceGateway, OracleBusinessIntelligenceSystem, OracleFinancialAnalyzer, OracleReports, OracleStrategic EnterpriseManagement,Oracle Financials,Oracle InternetProcurement,Oracle SupplyChain, OracleCall Center,Oraclee-Commerce,Oracle IntegrationProducts &Technologies,Oracle Marketing,Oracle Service,Oracle8i,Self-ServiceApplications,Self-ServiceApplications
Oracle e-Commerce, Oracle8 or earlier, Other
Oracle Business Solutions
E-Business/E-Commerce,Data Warehousing/Data Mart,ERP - Financials,ERP - Manufacturing,Supply Chain Management
E-Business/E-Commerce,ERP - Financials
E-Business/E-Commerce,Internet Applications,Internet Platform,Internet Procurement
Customer Relationship Management,ERP - Financials,ERP - Manufacturing,Internet Applications,Supply Chain Management
E-Business/E-Commerce,BusinessIntelligence/StrategicEnterprise Management,Customer RelationshipManagement,Data Warehousing/DataMart,DevelopmentTools/Java,ERP - Financials,Internet Applications,Internet Platform,Oracle 8i,Supply ChainManagement,Custom/Other
E-Business/E-Commerce,Internet Applications,Internet Platform
Oracle Services
Oracle Support, Oracle Consulting
Oracle Education, Oracle Support
Oracle Consulting
OracleSupport,OracleConsulting,OracleBusinessOnline
Customer
Rocky Mountain Elk Foundation
WolframResearch, Inc.
Industry/Platform
Public Sector / Sun
High Tech, Other / Sun
Products
Oracle Application Server, Oracle Designer, Oracle Developer, Oracle Express, Oracle Financials, Oracle Human Resources, Oracle Marketing, Oracle Sales, Oracle Service, Oracle8 or earlier
Oracle Developer,Oracle Financials,Oracle Sales,Oracle Service,Oracle8i
Oracle Business Solutions
E-Business/E-Commerce,Customer Relationship Management,Development Tools/Java,ERP - Financials,Human Resources
Customer RelationshipManagement
Oracle Services
Oracle Education, Oracle Support, Oracle Consulting
OracleConsulting
Customer
I-ONE.NetInternationalLtd.
Small Business Service Bureau (SBSB)
Industry/Platform
Retail, Other /Compaq,Sun,DEC,DigitalAlpha,Intel
Healthcare, Professional Services
Products
Oracle ApplicationServer, OracleDesigner, OracleDeveloper, OracleJDeveloper,Oracle WebDB,Oraclee-CommerceGateway, OracleBusinessIntelligenceSystem, OracleFinancialAnalyzer, OracleReports, OracleStrategic EnterpriseManagement,Oracle Financials,Oracle InternetProcurement,Oracle SupplyChain, OracleCall Center,Oracle e-Commerce,Oracle IntegrationProducts &Technologies,Oracle Marketing,Oracle Service,Oracle8i,Self-ServiceApplications,Self-ServiceApplications
Oracle Call Center, Oracle8 or earlier
Oracle Business Solutions
E-Business/E-Commerce,BusinessIntelligence/StrategicEnterprise Management,Customer RelationshipManagement,Data Warehousing/DataMart,DevelopmentTools/Java,ERP - Financials,Internet Applications,Internet Platform,Oracle 8i,Supply ChainManagement,Custom/Other
Customer Relationship Management
Oracle Services
OracleSupport,OracleConsulting,OracleBusinessOnline
O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 15
Fibex Systemswww.cisco.com
Honeywellwww.honeywell.com
14 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s
Customer
Airtouch
I-ONE.NetInternationalLtd.
Millipore
Scotland On Line
Industry/Platform
Communications
Retail, Other /Compaq,Sun,DEC,DigitalAlpha,Intel
Manufacturing, Discrete
Communications, High Tech
Products
Oracle Application Server, Oracle Developer, Oracle Business Intelligence System, Oracle Financial Analyzer,OracleHuman Resources, Oracle8 or earlier, Other
Oracle ApplicationServer, OracleDesigner, OracleDeveloper, OracleJDeveloper,Oracle WebDB,Oraclee-CommerceGateway, OracleBusinessIntelligenceSystem, OracleFinancialAnalyzer, OracleReports, OracleStrategic EnterpriseManagement,Oracle Financials,Oracle InternetProcurement,Oracle SupplyChain, OracleCall Center,Oracle e-Commerce,Oracle IntegrationProducts &Technologies,Oracle Marketing,Oracle Service,Oracle8i,Self-ServiceApplications,Self-ServiceApplications
Oracle Developer, Oracle Business Intelligence System,Oracle Reports, Oracle Financials,Oracle Manufacturing, Oracle Marketing, Oracle Sales, Oracle8or earlier, Other
Oracle e-Commerce, or earlier, Other
Oracle Business Solutions
E-Business/E-Commerce,Business Intelligence/Strategic Enterprise Management,Development Tools/Java,Human Resources,Internet Platform
E-Business/E-Commerce,BusinessIntelligence/StrategicEnterprise Management,Customer RelationshipManagement,Data Warehousing/DataMart,DevelopmentTools/Java,ERP - Financials,Internet Applications,Internet Platform,Oracle 8i,Supply ChainManagement,Custom/Other
E-Business/E-Commerce,Business Intelligence/StrategicEnterprise Management,Customer Relationship Management,Development Tools/Java,ERP - Financials,ERP - Manufacturing,Internet Applications
E-Business/E-Commerce,Internet Applications,Internet Platform
Oracle Services
OracleSupport,OracleConsulting,OracleBusinessOnline
16 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 17
In Focus Systemswww.infocus.com
Leeson Electric Corporationwww.leeson.com
Micros Systems, Inc.www.micros.com
Milliporewww.millipore.com
18 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 19
Mosaix, Inc.www.mosaix.com
National InstrumentsCorporationwww.natinst.com
Resource/Phoenixwww.resourcephoenix.com
Rockwell Electronic Commerce (EC)www.ec.rockwell.com
20 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 21
Rocky Mountain ElkFoundation (RMEF)www.rmef.org
Shop At Home, Inc.www.shopathome.com
www.collectibles.com
Small Business Services Bureau (SBSB)www.sbsb.com
22 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s
Oracle at Works
Fibex Systems
In Focus Systems
Leeson Electric Corporation
Mosaix, Inc.
Rocky Mountain Elk Foundation
Westpac BankingCorporationwww.westpac.com.au
Bertelsmann AG, BOL.comwww.bol.com
O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 2524 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s
Fibex Systems
Oracle CRM
Customer success stories
26 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 27
In Focus Systems
Oracle CRM
Customer success stories
28 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 29
Leeson Electric Corporation
Oracle CRM
Customer success stories
30 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 31
Mosaix, Inc.
Oracle CRM
Customer success stories
O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s 3332 O r a c l e C R M C u s t o m e r s u c c e s s s t o r i e s
Rocky Mountain Elk Foundation
Oracle CRM
Customer success stories
