Oracle Communications Service Activation - ASAP

July 2007

The following is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into

any contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making purchasing decisions. The

development, release, and timing of any features

or functionality described for Oracle’s products

remains at the sole discretion of Oracle.

Safe Harbor Statement

Oracle Communications Solutions

Bu

sin

ess

Inte

llig

en

ce

Se

rvic

eC

rea

tion

En

viro

nm

en

t

Business Applications

CustomerRelationshipManagement

Billing andRevenue

Management

FinancialManagement

Operations Support Applications

Service Delivery Platform

Order and Service Management

Inventory Management

Service ActivationService Activation

Service Fulfillment OSSComponent Introduction

SC

E

Operations Support Applications

Order and Service Management

Inventory Management

ActivationService Activation

• Oracle Communications Order andService Management

• Oracle Communications Objectel• Oracle Communications Subscriber &

Service Management (S&SM)

• Oracle Communications ASAP• Oracle Communications IPSA

• OracleCommsServiceCreationEnvironment

Service Fulfillment OSSComponent Introduction

SC

E

Operations Support Applications

Order and Service Management

Inventory Management

ActivationService Activation

• Order and Service Management– Workflow enabled application for orderdecomposition, orchestration, intelligentchange management and co-ordinationof Service and Network provisioningactivities (both manual & automated) foroptimized service delivery.

• Inventory – Unified inventory ofsubscribers, services and networkresources, design / assign anddiscovery / reconciliation.

• Activation – Multi-service, multi-vendorservice activation of network and ITapplications. Configuration management ofnetwork and IT devices.

• SCE –ServiceCreation Env.for rapidassembly,config anddeployment ofnew services

Proven Tier 1 ScaleTier1s with 10’s of Millions of Subs

Telcel, Bell Canada, etc.

Standards LeadershipOSS/J, TMF, SoIP

Proven, widely deployed, standards based, multi-domainproductized solutions!

75+ Activation Customers40% multi-service

BT, Energis,Vodafone, Brazil Telecom

Proven Multi-DomainDeployments

Voice & VoIP, Mobile, IP,BB, Optical, ATM/FR.

Customer Engagement SummaryLeadership in the Activation Space

Service Activation CredentialsCustomer Engagements by Domain

Service Activation Cartridges

CircuitVoice

Bell CanadaBT

QwestC&W

AlestraSprintCesky

DSL, OE& FTTx

Brasil TelBT

Bell CanadaTelenor

XO CommsCesky

Mpower

ATMFrame

Brasil TelEmbratel

XO CommsEBT

Tel Egypt

PacketVoice

BTAT&T

Bell CanadaUPCKMC

TelenetOni

Mobile

VodafoneO2

Bell MobilityTelcel

VerizonCelcomAPBW

IP–TV

UPCBell Canada

IP

AT&TEnergis

BTC&W

Vodafone

Service Activation Framework

• Proven and referencable deployments in each domain

• Customers deployed for activation of multiple services

• Deployments range from 100’s to several 100,000’s of activation requestsper day

Service Activation CredentialsVendor Support by Domain

• Multi-service, multi-vendor cartridges enabled through proactive hardwarepartnerships and deployments

Multiservice and Multivendor Cartridge Support

CircuitVoice

NortelSiemensLucent

EricssonAlcatelAGCS

DSL, OE& FTTx

AlcatelLucentCiscoNortel

Huawei

ATMFrame

AlcatelNortelLucentCisco

Redback

PacketVoice

NortelSiemens

CiscoSonusAlcatel

SylantroBay Packets

IP–TV

MicrosoftNagra

Mobile

EricssonNokiaNortelLucentAlcatel

Motorola

IP

CiscoJuniperAlcatel

FoundryHuaweiNortel

Riverstone

Oracle Communications Service Activation

Oracle CommunicationsASAP Architecture

SARM

OSS/J SRP

Upstream OSS LayerOrder and Service Management & Inventory

IP VPNs,QoS Management

Broadband, Voice,

Video, MobileResidential(xDSL, Cable, FTTx)

Enterprise(OE, xDSL, FTTx)

Mobile(Wi-Fi, WiMax)

PSTN

Core MPLS

Internet

VoIPServices

Data & ContentServices

Data &ContentServices

Video / IP-TVServices

SRT

OSS/J Custom XML

SRPCORBA SRP

NEP NEP JNEP JNEP JNEP~~~~~~~~

~~~~~~~~

~~~~~~~~

---------

---------

--- ------

------

---------

Service Actions(CSDLs)

Network Actions(ASDLs)

Scripts

Service Bundles

Service Creation

Environment (SCE)

Fallout Mgmt

(OCA)

ActivationRequests

CORBA

IDL

Custom

API

• Automates service provisioning across multiple types of networkelements from a single incoming request

• Service Creation Environment

• Supports rapid assembly & introduction of new services

• Pre-built cartridge capability

• Pre-built service / device support to enable rapid time to market

• Fully supported and upgraded to reduce total cost of ownership

• SI / customer self development empowerment

• Industry leading performance

• Throughput, response times and resilience

• Comprehensive upstream integration support

• Enables rapid time to market & lower cost of ownership

Oracle CommunicationsASAP Capabilities Overview

• Order Processing• Prioritisation

• Scheduling – immediate, future date / time

• Dependencies – parent child, intra-order sequencing

• Flexible Transaction Routing

• Batch order support – batch thresholds

• Supplemental / Cancellation support

• Error Processing• Flexible error processing for soft errors, retries, etc.

• Full Transaction support for network restoration

• Network Connection & Session Management

• Audit trails, Statistics & Reporting

• User configurable to rapidly support / deploy new services

Oracle CommunicationsASAP Capabilities – Key Functionality

ServiceTransformation

SOA basedOSS/J request

SOA basedOSS/J response

ScriptsServiceBundles

ServiceActions

NetworkActions

Order TranslationsTransactionalActivationWorkflow

ASAP

ASAP Functionality:• Activation Transaction Management• Scheduling / Due Date Management• Order Prioritization• Supplemental Processing• Cancellation Processing• Related Order Management• Batch Order Management• Fallout Management Order Control

(suspend, edit, abort, retry, resume,etc.)

• Order & Task Timeouts

Network Multiple NE’s

NMS / EMS

NE’sNE

ExistingActivationEngine(s)

CartridgeDistributionLayer

ActivationService

SCE

& OCA

Order and Service Management & Inventory OSS Layer

IPSAStatefulIP Module

EMSaccess

NEaccess

ServiceActivation

Oracle CommunicationsASAP Capabilities – Functional Components

• Upstream:

• OSS/J - XML over JMS

• Vitria Business Wareconnector

• Tibco Rendezvousconnector

• MSS / M6 connector

• CORBA

• C++

• Downstream:• http, https, SOAP/XML

• CORBA

• LDAP

• SNMP (v1,v2,v3)

• TL1

• TCP/IP Telnet

• TCP/IP FTP

• TCP/IP sockets

• X.25/X.29

• Serial Async

• Extensible Java toolkit

• ASAP Productized Interface Support:

Oracle CommunicationsASAP Capabilities – Interface Support

• Increase scalability for very large Mobile, VoIP/ SoIP environments

• Improve hardware efficiency to provide moreactivation performance for less hardware $

• Simplify service assembly and deploymentthrough Service Studio

• Productized service bundling and upstreamintegration mapping

Oracle CommunicationsASAP Capabilities – 4.7 Release Focus

• Constant R&D focus to improve performance

• Developed to support very high volume Mobile and VoIP / SoIPsubscriber provisioning environments

• Benchmarked with customer-based Mobile and VoIP servicemodels

• Oracle Communications ASAP currently supports

• Up to 700 network updates / sec (100 orders / sec)

• 50 million network updates / day or over 8 million orders / day

• Steady state throughput for over 100 hours

• Field implementations with up to 400,000 orders / day

Oracle CommunicationsASAP Capabilities – Performance

• With ASAP 4.7 Oracle Communications undertook a rigorousprogram to advance the performance and scalability of a singleinstance of ASAP, including:

• Rigorous performance benchmarking to identify, review, andrevise lesser performing areas of the application

• Architectural decision to introduce SMP capabilities in theASAP servers allowing server processes, and especiallySARM, to scale across CPUs in a machine

• Optimizations to code

• Optimizations to ASAP’s database access mechanisms andthe stored procedures utilized in the database

• Participation from SUN and HP labs for hardware to conductperformance benchmarks

Oracle CommunicationsASAP Capabilities – Scalability

ASAP 4.7 CPU Efficiency by Rate ofNetwork Updates

Component CPU Efficiency by Rate of Network Updates

0

5

10

15

20

25

30

35

40

0

50

10

0

15

0

20

0

25

0

30

0

35

0

40

0

45

0

50

0

55

0

60

0

65

0

70

0

75

0

80

0

Network Updates Per Second

CP

UU

tili

za

tio

n

All 7 NEPs

SARM

BEA WLS

ORACLE

Total CPU

Total CPU Trend

ORACLE CPU Trend

SARM CPU Trend

NEPs CPU Trend

BEA WLS CPU Trend

ASAP 4.7 CPU & MemoryConsumption by Order Volume / sec

Hardware Resources by Rate of Network Updates & Orders

17,500

18,000

18,500

19,000

19,500

20,000

20,500

21,000

172.83 229.25 340.13 519.19 613.76 685.65

Network Updates / Second

Mem

ory

(MB

)

0

5

10

15

20

25

30

24.69 32.75 48.59 74.17 87.68 97.95

Orders / Second

To

tal

CP

U

Total Memory (MB)

Total CPU

• Productised capabilities

• Service Request Translator (SRT) for

• Service bundling & service transformation

• Developed in co-operation with a large mobile operator tosupport rapid assembly and deployment of new mobileservice bundles with Service Creation Environment

• OSS/J standard support

• EAI support – Tibco, Vitria, etc.

• Field implementation support for

• Siebel

• Amdocs Clarify

• CSG Kenan FX

• etc.

Oracle CommunicationsASAP Capabilities – Upstream Integration

• Service Bundles are quickly created withService Studio and deployed to SRT

• Service Bundling was developed in co-operation with a large mobile operator

• Separates the technical work of upstreamintegration from the business work of servicebundle creation

Oracle CommunicationsASAP Capabilities – Service Bundling

• Service Request Translator

• Separates the business task ofmapping new Service Bundles intoASAP from the technical task ofintegrating to an upstream system

• Mapping new Service Bundlesinto ASAP using ServiceCreation Environment GUI

• Leverages the sameprinciples and conditions asin CSDL-to-ASDL mapping

• Integration to an upstreamsystem uses XSLT forinterpreting the inbound XMLrequest

Da

ta IP

TD

MV

oic

e

Mo

bil

e

Vo

IP

IPT

V

Oth

ers

…

Device Commandsand Responses

Network Actions(ASDLs)

Device-specificScripts

Service Actions(CSDLs)

Service Bundles

Request

ASAP Data Model

Oracle CommunicationsASAP Capabilities – Service Bundling

• Graphical environment used for:

• rapidly building and deploying services (subscriber or network build out)

• rapidly building, version controlling and deploying cartridges

• integrating upstream systems to Service Activation - ASAP

• Separately licensed module to Service Activation - ASAP

• Currently in production with:

• Vodafone Pacific

• Telstra

• Target users of SCE:

• Service Modelers

• Cartridge Developers

• Configuration Managers

• Upstream Integration Developers

• Sales Engineers

Oracle CommunicationsService Creation Environment (SCE)

Service Creation EnvironmentSCE - Value Proposition

Service Modeling

Service BundlingDeploying Services

Powerful VisualizationChange service tonetwork mappings

Create new serviceactions andmappings to networkactions

Design your owncartridges in the IDE

Data IP

TD

MV

oic

e

Mo

bil

e

Vo

IP

IPT

V

Oth

ers

…

Data IP

TD

MV

oic

e

Mo

bile

Vo

IP

IPT

V

Oth

ers

…

Rapidly createservice bundles

Combine serviceactions &parameters

Map incomingrequest data toService Actions &parameters

Import & Export(package & deploy)

Update service models,bundles, and deviceconnectivity profiles

Manage multipleenvironments from onelocation (design, test,production)

"Retail Package 1"

Load & visuallynavigate pre-builtCartridges

Activation exposedas simple objects

Group and sequenceto suit businessneeds

SCE

ActivationEnvironment

• GUI tool for building services and configuring Service Activation - ASAP

• Minimize the time required to introduce new services

• Address true highest value / highest return tasks, including:

• Parameter mapping / editing

• Building device-independent models

• Develop / test / fix cycle

• Places service modeling in the hands of the customer’s service experts,

• Provide a visual understanding the service model

• Reduce tools and skills required for building / deploying services

• Eliminate out-of-sync service design documentation

• Excel spreadsheets and Word documents

• Auto generates documentation of the service model and configuration

• Provide strong support for team development and configurationmanagement, with integration to source control

• Provide strong support for ASAP cartridges

Oracle CommunicationsSCE - Value Proposition

• Single service creationenvironment for OracleCommunications ServiceFulfillment portfolio

• Platform synergy to workwith other SCEs andcomplimentary tools

• Create a fulfillmentservice and expose forre-use within largerbusiness solution

Service Creation Environmentfor Service Fulfillment OSS

SCEfor

Activation

SCEfor

Provisioning

SCEValue-AddFeature

Eclipse IDE Platform

IBMDeveloper

tools

ServiceCreation

Environment

3rd partytools

SCEfor

Inventory

Oracle CommunicationsService Creation Environment - Architecture

• Def’n: Cartridge – Activation plug in support foractivation of specific services on specific device(s)

• Pre-built cartridges:• Leverage h/w vendor relationships and best practices• May be extended / customized in customer environment

• Value Proposition• Enables rapid service / network introduction• Lowers ongoing cost of ownership• Enables rapid introduction of additional vendor equipment

• Customer Environment• May develop own cartridges – CDK available with pre-built• Proof Point – One customer supported new vendor in 1 week

Oracle CommunicationsASAP Capabilities – Pre-built Cartridges

• Availability Factors:• Unplanned down time

• Addressed through high availability (HA) and disaster recovery (DR)• Planned down time to reconfigure services

• Addition of new services or devices definitions• Planned down time to apply code changes

• Updates, patches, etc• Change management strategy / process

• Insulation from change in one service / domain impacting another

• Proof Point:• Auto-restart of failed components in non-HA operation• HA operation – clustering and seamless fail over approaches• Dynamic configuration changes for new configuration additions, etc.• Distributed architecture enabling dynamic updates in some cases and

quite granular update changes for software patches, etc., also reducingrisk & testing associated with the update

• Single or multi-instance mode operation

Oracle CommunicationsASAP Capabilities – Availability

• Oracle Communications’ OSS standards strategy• Participate in leading standards definition

• Adhere to existing & align with emerging standards

• Align with TMF NGOSS SID and with OSS/J APIs

• Oracle Communications’ Network standards strategy• Broad support for existing and standard interfaces as vendors

support them

• Support both current and emerging interfaces

• Key Value

• Insulate and abstract network interface transition fromupstream OSSs

• Proof Point

• Oracle Communications supports wide variety ofcurrent,emerging and standard interfaces (e.g. MTNM TMF814 v3.0 for DSL)

Oracle CommunicationsASAP Capabilities – OSS & Network Standards

• TMF

• Corporate TMF Member

• Team co-lead for the NGOSS SID

• OSS/J

• Core Member and on Program mgmt& Steering committees

• Editor - Web Services White Paper

• Inventory API – Spec lead

• Trouble Ticket API – Spec lead

• Service Activation API – Keycontributor

• Core Bus Entities – Spec lead

• Design Guidelines – Editor

• Architecture Board – Chair

• SoIP

• Have been invited by BT & AT&T

Proof Points:

• Live OSS/J deployments

• In Bell

• eCentrex

• NSC Hub – Vitria /OSS/J

• In Bell Mobility

• Upgrading to OSS./Jinterface to supportVirgin MVNO

• Other Carriers:

Oracle CommunicationsASAP Capabilities – OSS & Network Standards

• TMF

• Oracle Communications is heavily involved inauthoring and supporting TMF and TMF-relatedOSS/J standards such as TMF NGOSS, TMFSID and OSS/J CBE

• Oracle Communications also tracksdevelopments in MTNM, MTOSI, etc.

• Oracle Communications participant in TMFMTOSI v2 working group

• Oracle Communications & industry Goal

• Drive alignment of the MTNM & SID models(with mapping where required) – meld futureMTOSI standards with OSS/J

Oracle CommunicationsASAP Capabilities – OSS & Network Standards

in Communications