Oracle 1 1 Sharma

8/8/2019 Oracle 1 1 Sharma

1/19

Oracle Quality:

Defect Tracking and Vendor Return Process

Presented by:

Rahul Sharma

Kishore Bodhireddy

www.ubex.com

NorCalOAUG


2/19

Oracle Quality: Defect Tracking and Vendor Return Process

Copyright 2004 Ubex Corporation 2

Agenda

Introduction Process Overview

Business Case

- Scenario

- Issues

Solution Overview

- Defect Tracking

- Vendor Returns

Costs/Benefits of Implementation Conclusions


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Ubex Corporation

Premier provider of end-to-end business solutions

8+ years in high-tech vertical

Exclusive focus on OracleApplications

Oracle Partner

Founded by Oracle Alumnus Service Offerings

- Implementation

- Upgrade

- Customizations

- Maintenance- Integration

- Support


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Introduction to Oracle Quality

Establish quality standards for products and processes across the

enterprise

Ensure product tests are performed at the right time and document all

test results. Collect information about product defects, their causes and their related

dispositions

Alert appropriate personnel when products do not conform to required

standards

Provides flexible reporting on all aspects of quality management

Terminologies:

- Collection elements, specifications, collection plans, actions and alerts,

data collection options

Oracle Quality is an integrated quality management application designedto help manufacturers in their quest for zero defect. Helps achieve:


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Introduction (contd.)

Client

- A high-tech manufacturer, ISO 9000 certified

Business Issue

- Error-prone and cumbersome defect tracking system- Disconnected and manual processes

Solution

- Oracle Quality, part of Oracle Manufacturing suite


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Process Overview


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Scenario

Disparate Systems- Custom application for defect creation- Transactions in OracleApplications

- Shipping authorization in a third application

Batch programs to synchronize data

Disconnected and manual processes


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Issues

Process Issues- Slow defect creation to corrective action cycle

Due to waiting times

- Long wait time for work orders Lower customer satisfaction

- Parts rejected in receiving without defect creation- Multiple disposition not supported by the system

Data Issues- Missing information for defect creation

Part #, Work order #, PO #, Defect #

- Data invariably out-of-sync- Duplicate data entry

- Error in debit amounts

- Incorrect information on shipments


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Issues (contd.)

Security Issues

- Inability to restrict field level access

- Anyone with access to receiving could access PO inspection

User Interface Issues

- Not very user friendly or intuitive- Inflexible list of values

- Lack of up-to-date help documentation


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Solution Options

Option Advantages Disadvantages

Implement 3rd Party

Software

Short implementation time Disparate systems

Licensing Cost

Retraining of users

Enhance existing

system

Proprietary processes

supported

Long development

time

Implement Oracle

Quality

Short implementation time

Product flexibility helpssupport proprietary processes

Retraining of users


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Solution Overview

DMR

MRB

MRB Plan

ShippingPlans

DMR Plan

MRB Plan

InspectionPlan

DMR Plan

MRB Plan

MRB Plan

Shipping Plans


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Processes Supported

Receiving Inspection: Acceptance / rejection process for

parts delivered by supplier.

Assembly defect tracking: Defect tracking process on the

manufacturing shop floor.

Test Inspection: Defect tracking process during systemtesting.

Stock Inspection: Defect tracking process for parts in stock.

Disposition process

Corrective Action process Vendor Returns: Shipping and Accounting


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Collection Plan Overview


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Features of Implementation

Process- Creation of DMR enforced on rejection of parts in receiving

- DMR creation done by 4 different groups

- DMRs dispositioned by one group

- Consolidated non-conformances for disposition through parent-

child plans- Enabled creation of multiple dispositions

- Enforced validations on disposition and nonconformance quantities

- Corrective Action and disposition handled by same plan

- Integrated shipping and accounting process for RTV items

- Supported domestic and international shipments- Debit memo creation automated in Oracle Inventory


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Features of Implementation (contd.)

Data- Restricted LOV used to enforce data integrity

- Automated data entry for shipping and accounting

Security- Access to collection plans restricted to select groups

- Field level security enforced through setups- Unauthorized access to receiving inspection eliminated

Others- Collection plans created from existing templates (available in 11.5.9)

Template PO Inspection Plan

Template WIP Component Segregation

- Defined fields as mandatory or non-mandatory

- Defined fields as conditionally mandatory

- Displayed fields made non-editable


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Benefits of Implementation

Completely integrated defect tracking and vendor

return processes

Real time information available

Faster defect creation to corrective action cycle Eliminated duplicate data entry

Reduced manual debit memo creation by 50%

Minimized data entry error

- Vendor debit amounts

More in sync data


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Costs of Implementation

Infrastructure

- No additional hardware and instance

Licensing

- No additional licensing required for manufacturing users Implementation

- Implementation time nearly 25% below estimated

Training

- Minimal


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Conclusions

Attractive ROI

Improved productivity

ImplementingOracle Quality makes good business

sense


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For more information: www.ubex.com

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