Optum Alaska Communication and Outreach

Optum Alaska Communication and Outreach

April 28, 2021

© 2021 Optum, Inc. All rights reserved.BH3358_04/2021 United Behavioral Health operating under the brand Optum

Communication and Outreach

Optum Alaska is working toward the goal of increasing Alaskan’s knowledge of the Administrative Service Organization and our contracted work with the Division of Behavioral Health.

Our outreach efforts target:• Alaska Medicaid participants• Alaska Medicaid providers • Members of Communities

© 2021 Optum, Inc. All rights reserved. United Behavioral Health operating under the brand Optum

Communication and Outreach


Key Messages:Alaska Medicaid Behavioral Health Services OverviewOptum Alaska ASO OverviewOptum Alaska Case Management Program OverviewAvailable Electronic Resources

Methods of Outreach:Electronic Resources, including the Optum Alaska Website

• Participant Area• Participant Handbook

• Provider Area• Quick Reference Guide• Provider Manual

• Live and Work WellPrint MaterialsDirect Participant and Provider Outreach

Electronic Resources

Optum Alaska Website


https://alaska.optum.com

https://alaska.optum.com/

Participant Information – Optum Alaska Website

The landing page of the participant area includes information on Case Management, covered Alaska Medicaid Behavioral Health Services and important external links.

The Resources and Tools page has PDF links to the Participant Handbook as well as Print Materials. The Participant Handbook contains information for Alaska Medicaid Participants on:

• How Alaska Medicaid Works• Covered Alaska Medicaid Behavioral Health Services• Managing Behavioral Health Care• Complaints and Fair Hearings• Helpful Websites and Phone Numbers, including Public

Assistance Offices

The Participant Rights and Responsibilities page includes important information for Alaska Medicaid Participants regarding the choices they have when seeking care.

For Participants (optum.com)


https://alaska.optum.com/content/ops-alaska/alaska/en/participants/resources.html

https://alaska.optum.com/content/ops-alaska/alaska/en/participants/rights-responsibilities.html

https://alaska.optum.com/content/ops-alaska/alaska/en/participants.html

Provider Information – Optum Alaska Website

Drop Down Menu Highlights


For Alaska Medicaid Providers (optum.com)

Our Optum Alaska Provider area contains important information regarding:

• Accessing Provider Express

• Important Alerts & Announcements

• Provider Education & Trainings

• Service Authorization Forms

… and much more

https://alaska.optum.com/content/ops-alaska/alaska/en/providers.html

Quick Reference Guide and Provider Manual


External Resource - Live and Work Well


Our online Participant portal, Live and Work Well, provides information and resources on overall health and wellness.

The external link to Live and Work Well can be found in the left-handnavigation bar on the Optum Alaska Website.

Live and Work Well


Live and Work Well


Live and Work Well can be used to search for enrolled Alaska Medicaid Providers based on geographic location.• Can be changed to search in

local or discharge area

Providers can be sorted by:• Provider Type• Age Served• Areas of Expertise• Treatment Options

Print Materials

Print Materials

If you would like to request Optum Alaska print materials, please reach out to a member of our team.

Print materials provide:


Overview of Optum Alaska Case Management Services

Contact Information for the Optum Alaska Case Management Team

Overview of Covered Alaska Medicaid Services

Print Materials Example


Direct Outreach

Outreach to Alaska Medicaid Participants

Time-limited and Solution Focused

Engagement

Connection to enrolled service providers and

programs

Collaboration to promote

continuity of care


The Optum Alaska Case Management team includes Care Navigators, a Senior Wellness Coordinator, and a Peer Support Specialist.

Care Coordination and Advocacy is the primary function of the Case Management Team.

The Case Management team works closely with participants to understand their physical, behavioral and social/environmental needs.

Once a referral is received, outreach may include:

Case Management Contact InformationPeer Support SpecialistRahne [email protected]

Care NavigatorSiobhan [email protected]

Care NavigatorBonnie [email protected]

Senior Wellness CoordinatorJessica [email protected]


mailto:[email protected]




Outreach to Alaska Medicaid Providers


The Optum Alaska Provider Relations team is available for individual and group meetings as requested. We can provide information regarding:

• 1115 Waiver Services• Concurrent and Contraindicated Services• Service Authorizations• Questions on billing, claims and provider enrollment

Provider Relations Contact Information

Provider Relations DirectorLisa Brown, [email protected]

Provider Relations AdvocateLorraine [email protected]

Provider Relations RepresentativeVaoita Puletapua'[email protected]

Tribal LiaisonTeisha Simmons, [email protected]

Child Welfare LiaisonCarrie Triplett, [email protected]







Carrie Triplett, MSWChild Welfare Liaison

[email protected]

Thank you

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Optum Alaska Communication and Outreach

Documents

Transcript of Optum Alaska Communication and Outreach