Optipoint 500 Entry

8/8/2019 Optipoint 500 Entry

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Before You Begin

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Before You Begin

These operating instructions describe the optiPoint 500 entry telephone on yourHiPath 500 and HiPath 3000 / 5000.They describe all functions you can use from your telephone. You may find that some func-tions you wish to use are not available on your telephone. This may be due to one of thefollowing reasons: The function has not been configured for your telephone - please contact your service

personnel. Your communications platforms does not support this function - please contact your

service personnel.

Important Notes

CE (customer equipment) does not continue to support emergency dialing after loss ofmains power, if battery back up and power fail switchover to emergency analogue phonesis not available.

Never allow the telephone to come into contact with staining or aggressive liquids such ascoffee, tea, juice, or soft drinks.For information on telephone maintenance Page 64.

The information provided in this document contains merely general descriptions or charac-teristics of performance which in case of actual use do not always apply as described orwhich may change as a result of further development of the products.

An obligation to provide the respective characteristics shall only exist if expressly agreedin the terms of contract.The trademarks used are owned by Siemens AG or their respective owners.

Do not operate the telephone in environments where there is a danger ofexplosions.

Use only original Siemens accessories. Using other accessories may causea hazard and will invalidate the warranty and the CE mark.

Never open the telephone or a key module. If you encounter any problems,contact the service personnel.


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Before You Begin

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Marks

The device conforms to the EU guideline 1999/5/EG, as attested by the CEmark.

This device has been manufactured in accordance with our certified environ-mental management system (ISO 14001). This process ensures that energyconsumption and the use of primary raw materials are kept to a minimum,thus reducing waste production.

All electrical and electronic products should be disposed of separately fromthe municipal waste stream via designated collection facilities appointed bythe government or the local authorities.The correct disposal and separate collection of your old appliance will helpprevent potential negative consequences for the environment and humanhealth. It is a precondition for reuse and recycling of used electrical and elec-

tronic equipment.For more detailed information about disposal of your old appliance, pleasecontact your city office, waste disposal service, the shop where you pur-chased the product or your sales representative.The statements quoted above are only fully valid for equipment which is in-stalled and sold in the countries of the European Union and is covered bythe directive 2002/96/EC. Countries outside the European Union may haveother regulations regarding the disposal of electrical and electronic equip-ment.


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Contents

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Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Basic operating instructions . . . . . . . . . . . . . . . . . . . .8optiPoint 500 entry control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . . 9

Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

... With Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Making Calls Basic Functions . . . . . . . . . . . . . . . .11Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 12

Dialing Numbers/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 13

On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 14

Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 15

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using Call Forwarding No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . 17

Call Forwarding in the Carrier Network

and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) 18Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Deleting (All) Stored Callbacks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 20


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Contents

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Making Calls Convenience Functions . . . . . . . . .21Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 21

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Answering Calls from the Entrance Telephone

and Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Dialing Numbers/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Speed-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 25

Talking to Your Colleague with Discreet Calling

(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 26

Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 27

Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 28

Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 29

Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 29

Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 31

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . . 33

Trunk Flash (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

If You Cannot Reach a Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 34

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Saving Function, Procedures and Appointment . .36Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Displaying and Assigning Call Charges . . . . . . . . .37Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 37


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Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .38Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 40

Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 40

Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 41

Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Other Functions/Services . . . . . . . . . . . . . . . .42Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Deleting Sent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 43

Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Resetting Services and Functions

(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 45

Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 46

Using System Functions from the Outside

(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Controlling Connected Computers or Other Programs and Telephone

Data Service (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Communicating with PC Applications over a CSTA Interface . . . . . . . . 49Controlling Relays (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . 50

Radio Paging (Not for U.S., Not for HiPath 500) . . . . . . . . . . . . . . . . . . 51

Using Team Functions. . . . . . . . . . . . . . . . . . . . . . . . .52Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 53

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 53

Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Team and Executive/Secretary Functions With

Assigned Trunk Lines . . . . . . . . . . . . . . . . . . . . . . . . .55Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Transferring Calls Directly to the Executive (Only in an Executive/Secretary

Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Testing the Telephone. . . . . . . . . . . . . . . . . . . . . . . . .56Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56


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Special Functions in the LAN

(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . .57Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 60

Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Overview of Functions and Codes (Alphabetical) .68

FCC and Industry Canada Compliance. . . . . . . . . . .75FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 77


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Basic operating instructions

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optiPoint 500 entry control panel

Keys fortelephone settings

Keypad

Handset

Speakerfor ring tones

Eight fixed function keys:ConsultationRedialMessage WaitingCallbackSpeed DialMuteSpeakerRelease

LEDs

Your service personnel can customize the default assignment to meet yourpreferences and requirements following order placement.


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Step by Step

How to Use these Operating

Instructions

You will find a graphic representation of the steps in log-ical sequence in the left column. Below is an explana-tion of the symbols:

n Lift the handset (off-hook).t Replace the handset (on-hook).s Conduct a call.

o Enter a telephone number or code.dd Enter the PIN.

u or v Press volume controls on the telephone.w You hear a tone.

A long tone (positive confirmation tone) confirms thatyou have successfully activated a function or procedure.A short tone (negative confirmation tone) indicates thatthe function or procedure was rejected.

Press the key.

Press the illuminated key.

Press the flashing key.


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Accessing Functions

... With Codes

You can activate the functions of your system by enter-ing codes such as:

qmk DND (do not disturb) on.rmk DND (do not disturb) off.

All codes to activate or enable functions are always in-troduced by pressing the star key, and all codes to de-activate, disable or delete functions are always enteredstarting with the pound key.

An alphabetically ordered overview of all functions andtheir corresponding codes can be found in theAppendix ("Overview of Functions and Codes(Alphabetical)" Page 68= Quick-Reference OperatingInstructions).

... With Funct ion Keys

Functions for which a key has been set up can be ac-cessed directly as follows.

Press the "consultation hold" key. The function is exe-cuted, provided this is possible in the current situation.

If your service personnel has changed the defaultassignments and saved functions on keys in ac-cordance with your requests or requirements,you can execute these functions by pressing the

appropriate keys.

Consultation


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Making Calls Basic Functions

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Step by Step


Making and Answering Calls

Special default ring signaling is set for your telephone:

When you receive an internal call, your telephonerings once every four seconds (single-tone se-quence).

When you receive an external call, your telephonerings twice in rapid succession every four seconds(dual-tone sequence).

When you receive a call from the entrance tele-phone, your telephone rings three times in rapidsuccession every four seconds (triple-tone se-quence).

If a call is waiting, you hear a short tone (beep) everysix seconds.

Answering a Call

The telephone rings.

n Lift the handset.u or v To raise or lower the volume, keep pressing the keys un-

til the desired volume is set.

Your service personnel can adjust the ring ca-dence for external and internal calls for you. Inother words, different ring cadences can be setfor different internal callers.


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Step by Step


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Open Listening in the Room During a

Call

You can let other people in the room join in on the call.Let the other party know that you have turned on thespeaker.

Precondition: You are conducting a call with the hand-set.

Activating this function:

Press the key. The LED lights up.

Deactivating this function:

Press the key. The LED goes out.

Speaker

Speaker


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Step by Step

Dialing Numbers/Making Calls

Answering a Call With the Handset

n Lift the handset.o Internal calls: Enter the station number.

External calls: Enter the external code and the stationnumber.

The called party does not answer or is busy:

t Replace the handset.or

Press the key.

On-Hook Dialing

o Internal calls: Enter the station number.External calls: Enter the external code and the stationnumber.

The other party answers with speaker:

n Lift the handset.

The called party does not answer or is busy:

Press the key. The LED goes out.or

Press the key.

Ending the call

t Replace the handset.or

Press the key.

Release

Speaker

Release

Release


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Step by Step


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Redialing a Number

The last three external telephone numbers dialed are

stored automatically.You can redial them simply by pressing a key.

n Lift the handset.Press this key.

Turning the Microphone On and Off

To prevent the other party from listening in while youconsult with someone in your office, you can temporari-ly switch off the handset microphone or the handsfreemicrophone.

Precondition: You are conducting a call. Themicrophone is switched on.


Turning off the mute:

Press the illuminated key. The LED goes out.

Calling a Second Party

(Consultation Hold)

You can call a second party while engaged in a call. Thefirst party is placed on hold.

Press the key. LED flashes.

o Call the second station.

Return to the first party:

Press this key and wait two seconds.

or (depending on the configuration)

Press the key twice.

Redial

If this feature is configured (contact the servicepersonnel), accounts codes entered are alsosaved Page 37.

Mute

Mute

Consultation

Consultation

Consultation


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15

Step by Step

Sw itching to the Party on Hold (Toggle)

qf Press the key. Enter the code. LED continues to flash.

Combining the calling parties into a three-party

conference

qg Press the key. Enter the code. The LED goes out.

Connecting the other parties to each other

t Replace the handset.

Transferring a CallIf the person you are speaking to wants to talk to anoth-er colleague of yours, you can transfer the call that col-league.


o Enter the number of the party to which you want totransfer the call.

s Announce the call, if necessary.t Replace the handset.

Consultation

Consultation

Consultation


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Step by Step


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Call Forw arding

Using Variable Call Forw ardingYou can immediately forward internal or external calls todifferent internal or external telephones (destinations).(External destinations require special configuration inthe system).

n Lift the handset.qe Enter the code.

e or f or g Enter the line type you wish to use: 1 = all calls,2 = external calls only, 3 = internal calls only

ow Enter the destination number (without the external code).

Deactivating call forwarding:

n Lift the handset.rew Enter the code.

Special features must be taken into consider-ation if your telephone operates withHiPath 5000 (system networking via PC net-work) Page 58!

When call forwarding is active, a special dial tonesounds when you lift the handset.

If DID DTMF is active (contact the service per-sonnel), you can also forward calls to this desti-nation. Destinations: fax = 870, DID = 871,fax DID = 872.


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17

Step by Step

Using Call Forwarding No Reply (CFNR)

Calls that are not answered after three rings (=default,

can be adjusted by service personnel) or that are re-ceived while another call is ongoing can be automatical-ly forwarded to a specified telephone.

n Lift the handset.qhmi Enter the code.

ow Enter the destination number. Enter the internal station number for internal desti-

nations

Enter the external code and the external stationnumber for external destinations


Deactivating Call Forwarding No Reply:

n Lift the handset.rhmiw Enter the code.



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Step by Step


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Call Forw arding in the Carrier Networkand Forw arding Mult iple Subscriber Num-

bers (MSN) (Not for U.S.)If this function has been configured (contact the servicepersonnel), you can forward calls to your assignedmultiple subscriber number (MSN) (DID number)directly within the carrier network.For example, you can forward your phone line to yourhome phone after business hours.

n Lift the handset.

qjhEnter the code.

e or f or g Enter the line type you wish to use:1= immediate, 2 = on no answer, 3 = on busy

o Enter your DID number.ow Enter the destination number (without the external

code).


n Lift the handset.rjh Enter the code.

e or f or g Enter the activated call forwarding type.1= immediate, 2 = on no answer, 3 = on busy

ow Enter your DID number.


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19

Step by Step

Using Callback

If a user is busy or is not answering, you can store an

automatic callback. This feature saves you from havingto make repeated attempts to reach the user.You receive a callback, When the other party is no longer busy When the user who did not answer has conducted

another call.

Storing a Callback

Precondition: You have reached a busy line or nooneanswers.


or

qilPress the key. LED flashes. Enter the code.

Answering a Callback

Precondition: A callback was saved. Your telephonerings. The Callback key lights up (if present).

n Lift the handset. You hear a ring tone.

Deleting (All) Stored Callbacks

n Lift the handset.rilw Enter the code.

Callback

Consultation


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Step by Step


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Telephone Settings

Adjusting the Ring Volume

u or v Press one of these keys while the phone is idle.e Press the key.

u or v To raise or lower the volume, keep pressing the keys un-til the desired volume is set.

uv simultaneously Save.

Adjusting the Ring Tone

u or v Press one of these keys while the phone is idle.f Press the key.

u or v To adjust the ring tone, keep pressing the keys until thedesired ring tone is set.


Adjusting the Receiving Volume During a Call

You are engaged in a call.

u or v To raise or lower the volume, keep pressing the keys un-til the desired ring tone is set.



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Making Calls Convenience Functions

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Step by Step

Making Calls ConvenienceFunctions

Making Calls

Accepting a Specific Call for Your Colleague

You hear another telephone ring.

nLift the handset.

qim Enter the code.o Enter the number of the telephone that is ringing.

Rejecting Calls

You can reject calls which you do not wish to take. Thecall is then signaled at another definable telephone(contact the service personnel).

The telephone rings.

Press the key.

If a call cannot be rejected, your telephone will continueto ring.

Using the Speakerphone

A colleague addresses you directly over the speakerwith a speaker call. You hear a tone before the an-nouncement.

You can respond with the handset or in speakerphonemode.

n Lift the handset and answer the call.

Accepting calls in a team Page 53.

Release

Placing a speaker call to a colleague Page 25.


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Step by Step


22

Answering Calls from the Entrance Telephoneand Opening the Door

If an entrance telephone has been programmed, youcan use your telephone to speak to someone at theentrance telephone and to activate a door opener.If you are authorized to activate a door opener (contactthe service personnel), visitors can open the door them-selves by entering a 5-digit code (e.g. using a DTMFtransmitter or installed keypad).

Speaking to visitors via the entrance telephone:

Precondition: Your telephone rings.

n Lift the handset within thirty seconds. You are connect-ed to the entrance telephone immediately.

or

n Lift the handset after more than thirty seconds.o Dial the entrance telephone number.

Opening the door from your telephone during a call

from the entrance telephone:

qjePress the key. LED flashes. Enter the code.

ow Dial the entrance telephone number.

Opening the door with a code (at the door):

o After ringing the bell, enter the five-digit code (using thekeypad or a DTMF transmitter). Depending on how thedoor opener has been programmed, a doorbell call sig-nal may or may not be forwarded.

Consultation



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23

Step by Step

Activating the door opener:

n Lift the handset.

qlm Enter the code.o Dial the entrance telephone number.

ow Enter the five-digit code. Default code = "00000" (con-tact the service personnel).

e or f Enter the type of door opener. 1 = enable with ring,2 = enable w/o ring = You can also open the door with-out a doorbell ring.

Deactivating the door opener:

n Lift the handset.rlm Enter the code.

ow Dial the entrance telephone number.


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Step by Step


24

Dialing Numbers/Making Calls

Speed-Dial

Using Station and System Speed-Dial Numbers

Precondition: You have stored station speed-dial num-bers Page 24 or the service personnel has storedsystem speed-dial numbers.

n Lift the handset.Press the key.

or

qk Enter the code.o Enter a speed-dial number.

"*0" to "*9" = station speed-dialing."000" to "999" = system speed-dialing (contact the ser-vice personnel).

If applicable Suffix-dialing

oIf necessary, you can suffix-dial additional digits (for ex-ample, the users extension) at the end of the saved sta-tion number.If this feature is configured, a suffix is automatically di-aled (for example, "0" for the exchange) if no entries aremade within 4 or 5 seconds.

Storing Station Speed-Dial Numbers

You can store the ten numbers which you use the mostand dial them using your own station speed-dial num-

bers: *0 through *9 Page 24.n Lift the handset.

qmf Enter the code.ow Enter the speed-dial number you wish to use (*0 to

*9).

ow First enter the external code and then the external sta-tion number (wait approx. 5 seconds).

Speed-dial
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25

Step by Step

Using Mailboxes

If there are messages waiting for you, you will hear a

special dial tone (continuous buzzing) when you lift thehandset.

nw Lift the handset.rjlg Enter the code.

or


This connects you to the sender of the message or themailbox system.

Talking to Your Colleague With a Speaker Call

You can make a loudspeaker announcement through aloudspeaker if connected (ask the service personnel), orto an internal user with an system telephone withoutany action on their part.

n Lift the handset.qld Enter the code.

ow Enter the station number.

Talking to Your Colleague with DiscreetCalling(Not for HiPath 500)

If this function has been configured (ask your servicepersonnel), you can join an ongoing call conducted byan internal user at a system telephone with display. Youcan listen in unnoticed and speak to the internal userwithout being overheard by the other party (discreetcalling).

n Lift the handset.qmhi Enter the code.

o Enter your internal station number.

Message Waiting

Your service personnel can protect your tele-phone against discreet calling.


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Step by Step


26

Automatic Connection Setup (Hotl ine)

If this function is configured (contact the service per-

sonnel), the system automatically sets up a connectionto a preset internal or external destination.

n Lift the handset.Depending on the setting, the connection is either setup immediately or only after a preset period of time(hotline after a timeout).

Reserve Trunk

If this feature is configured (contact the service person-nel), you can reserve a busy trunk for your own use.When the trunk is free, you receive a call.

n Lift the handset.o Enter the external code. The external trunk is busy; you

hear a busy signal tone. Wait about 5 seconds until thebusy tone ends.The trunk is reserved.

t Replace the handset.When the reserved trunk becomes free:

Your telephone rings.

n Lift the handset. You hear the CO dial tone.o Enter the number of the external station.


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Step by Step

Assigning a Station Number (Not for U.S.)

If this function has been configured (contact the service

personnel), you can selectively assign a specific num-ber (DID number) to your telephone before making anexternal call. The assigned number then appears on thecalled partys display.

n Lift the handset.qhe Enter the code.

o Enter the DID number you wish to use.

o Dial the external number.

Associated Dialing/Dialing Aid

If this function has been configured (contact the servicepersonnel), you can use your telephone as a dialing aidfor other telephones.

n Lift the handset.

qjk Enter the code.ow Enter the internal station number of the party for whomyou want to dial.

o Enter the number you wish to dial (external numberwith external code).


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28

During a Call

Using Call WaitingCallers can still reach you while you are engaged in an-other call. A signal alerts you to the waiting call.You can either ignore or accept the waiting call.When you accept the waiting call, you can either endthe first call or place it on hold and resume the call lateron.You can also bar call waiting or the call waiting tone Page 29.

Accepting a Waiting Call (Camp-On)

Precondition: You are engaged in a phone call and heara tone (every six seconds).

Ending the first call and answering the waiting call:

t Replace the handset. Your telephone rings.n Answer the second call. Lift the handset.

Placing the first call on hold and answering the sec-

ond call:

qiiPress the key. LED flashes. Enter the code.

You are connected to the call waiting party immediately.The first party is placed on hold.

Ending the second call and resuming the first one:


or (depending on the configuration)

Press the key twice.

Consultation

Consultation

Consultation


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29

Step by Step

Preventing and Allow ing Call Waiting(Automatic Camp-On)

If this function has been configured (ask the service per-sonnel), you can prevent or allow a second call Page 28 from being signaled by automatic camp-onduring an ongoing call.

n Lift the handset.rhmd

or qhmdw

Enter the code to "prevent" or "allow" call waiting.

Turning the Call Waiting Tone On and Off

You can suppress the call waiting tone every six sec-onds for external calls. A one-time special dial tone thenalerts you to the waiting call.

n Lift the handset.qlk or rlkw Enter code for "tone off" or "tone on".

Parking a Call

You can park up to ten calls, either internal, external, orboth. Parked calls can be displayed on and picked upfrom another telephone. This feature is useful if youwant to continue a call at another phone.

Precondition: You are conducting a call.

qij

Press the key. LED flashes. Enter the code.

d ... mw Enter the number of the park slot (0 - 9) and make a noteof it.If the park slot number you entered is already beingused, you will hear the negative confirmation tone.Please enter another number.


Consultation


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Step by Step


30

Retrieving a Parked Call

Precondition: One or more calls have been parked. The

telephone is idle.n Lift the handset.

rij Enter the code.d ... m Enter the park slot number you noted earlier.

If the park slot number you enter is not in use, you can-not retrieve the call.

Picking up (Retrieving) a Held Call

Precondition: One or more calls have been parked. Thetelephone is idle.

n Lift the handset.

qjg Enter the code.o Enter the line number you noted earlier.

Conducting a Conference

In a conference call, you can talk to as many as four oth-er parties at the same time. These may be internal orexternal users.

n Lift the handset.o Call the first party.Press the key. LED flashes.

o Call the second station. Announce the conference.qg Press the key. Enter the code. The LED goes out.

A tone sounds every 30 seconds to indicate that a con-ference is in progress. Contact the service personnel for

instructions on how to turn it off.

If a parked call is not picked up, after a specificperiod of time the call is returned to the tele-

phone from where it was parked (recall).

Consultation

Consultation


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31

Step by Step

If the second party does not answer:


or (depending on the configuration)Press the key twice.

Adding Up to Five to the Conference (Initiator Only)


o Call the new party. Announce the conference.qg Press the key. Enter the code. The LED goes out,

etc.

Leaving a Conference


Ending a Conference (Initiator Only)

rg Press the key. LED flashes. Enter the code.

Removing the ISDN Central Office Party

From the Conference (Only for U.S., Not for

HiPath 500)


qhme Enter the code.

Activating Tone Dialing/DTMF Suffix-Dialing

You can transmit dual-tone multifrequency (DTMF)signals to control devices such as an answering

machine or automatic information system.s You have set up a connection.

qigPress the key. LED flashes. Enter the code.

o You can use the keys "0" through "9", "*", and "#" totransmit DTMF signals.

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Ending the call also deactivates DTMF suffixdialing.Your system may be configured so that you canstart DTMF suffix-dialing immediately aftersetting up a connection.


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32

Recording Calls

If configured (contact the service personnel), you can

record calls.



qhmg Enter the code.An announcement notifies you and the person you arespeaking with that recording has begun. A beep willalso sound every 15 seconds until recording has con-cluded.

Ending Recording


Press the key. The LED goes out.

Playback

The steps required for playing back a recording dependon the voice memory system (see the correspondingOperating Manual or Page 25).

Consultation

While a call is being recorded, a third party can-not be added to the call.

Consultation

Consultation


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Step by Step

After a Speaker Call (Announcement) in aGroup

If this function has been configured (contact the servicepersonnel), you can use a speaker call (announcement, Page 25) to announce a call in progress to a group ofusers Page 52.After a member of the group has accepted the call re-quest, you can transfer the waiting party.


qld


ow Enter the groups station number.

s Announce the call.When a member of the group accepts the call, you areconnected to this party.


Trunk Flash (Not for HiPath 500)

To activate ISDN-type services and features through thenetwork carriers analog trunks or those of other com-munications platforms (such as "consultation hold"), youmust send a signal to the trunks before dialing the ser-vice code or telephone number.

Precondition: You have set up an external connectionvia an analog line.

qiePress the key. LED flashes. Enter the code.

o Enter the service code and/or telephone number.

Consultation

If the connection between the two other parties

is not established within 45 seconds, the callfrom the first party returns to you (recall).

Consultation


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34

If You Cannot Reach a Destination

Call Waiting (Camp-On)It is important that you reach the called party, but thenumber is busy.

n Lift the handset.o Enter the internal station number.

Wait (approx. 5 seconds) until the busy tone is followedby the ring tone.

The called party can then respond

Page 28.

Busy Override - Joining a Call in Progress

This function is only available if it has been configuredby the service technician (contact the service person-nel).

Precondition: You have dialed an internal number andhear a busy signal. It is important that you reach thecalled party.

qjfwPress the key. LED flashes. Enter the code.

The called party and person to whom this party is talk-

ing hear an alerting tone every two seconds.If the called party has a system telephone with display,the following appears on the screen: "Override: (stationno. or name)".

You can now start talking.

The called party can prevent automatic call wait-ing Page 29.

If this feature is configured (contact the servicepersonnel), you will hear the ring tone immedi-ately.

Consultation


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Step by Step

Using Night Answer

When night answer mode is active, for example during

a lunch break or after office hours, all external calls areimmediately forwarded to a specific internal telephone(night station). The night station can be defined by theservice personnel ( standard night answer service) or byyou (temporary night answer service).


n Lift the handset.qhh Enter the code.

ow Enter the destination number (= temporary night an-swer service) within 5 seconds.

or

qw Enter the code or use the default (= standard night an-swer service).


rhhw Enter the code.



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Step by Step

Saving Function, Procedures and Appointment

36

Saving Function, Procedures andAppointment

Appointments Function

Saving Appointments

You can tell your telephone to give you a call when youwant to be reminded of an appointment Page 36.To do this, you need to save the time you want the call

to be made. The appointment can be set for any timewithin the next 24 hours.

n Lift the handset.qhj Enter the code.

o Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)or 1430 for 14.30 (= 2.30 p.m.).

f or k If the selected language is "US English" (ask the servicepersonnel) enter the code 2 for "am" or 7 for "pm".

w

Deleting and checking a saved appointment

n Lift the handset.rhjw Enter the code.

Using Timed Reminders

Precondition: You must have saved a timed reminder Page 36. The current time is the time stored.

nt Your telephone rings.Lift the handset and replace it again.

If you fail to answer the timed reminder, it re-peats five times and is then erased.


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Displaying and Assigning Call Charges

37

Step by Step

Displaying and Assigning CallCharges

Dialing w ith Call Charge Assignment

You can assign external calls to certain projects.

Precondition: The service personnel has set upaccount codes for you.

n Lift the handset.

qjd Enter the code.o Enter the account code.

If applicable

rw Press this key (may be needed, depending on the con-figuration; contact the service personnel).

o Enter the number of the external station.

You can also enter the account code during anexternal call.


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Step by Step

Private Sphere/Security

38


Turning Do Not Disturb On and Off

You can activate the do not disturb function if you do notwant the receive any calls. When do not disturb is acti-vated, internal callers hear a busy signal and externalcallers are rerouted to a telephone assigned for this pur-pose (contact the service personnel).

n Lift the handset.

qmk or rmkw Enter the code for "on" or "off".

Caller ID SuppressionYou can prevent your station number or name from ap-pearing on the displays of external parties you call. Thefeature remains active until you deactivate it.

n Lift the handset.qlj or rljw Enter code for "suppress" or "restore".

Silent Monitor

If this function has been configured (contact the servicepersonnel), you can join a call already in progress at aninternal station and listen in unnoticed.

n Lift the handset.

qmhh Enter the code.o Enter the internal station number.

When you lift the handset, a special dial tone(continuous buzzing) reminds you that "do notdisturb" is active.

Authorized internal callers can automaticallyoverride the "do not disturb" function after fiveseconds.

The service personnel can turn caller ID suppres-

sion on and off for all telephones.


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Step by Step

Monitoring a Room

A telephone can be used to monitor a room. The func-

tion must be activated on the telephone that you wantto monitor.Calling this telephone lets you hear what is going on inthe room.

Activating the telephone to be monitored:

n Lift the handset and direct it towards the noise source.qllw Enter the code.

Deactivating the telephone to be monitored:


Monitoring the room:

n Lift the handset.o Enter the internal number of the telephone in the room

you wish to monitor.


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40

Trace Call: Identifying Anonymous

Callers (Not for U.S.)

You can have the carrier identify malicious external call-ers. You can save the callers station number during thecall or for 30 seconds after the call ends. However, it isessential that you do not replace your handset duringthis time.

s You are engaged in an external call.

qlh


Locking the Telephone to Prevent

Unauthorized Use

You can prevent unauthorized persons from using your

telephone during your absence.

Precondition: You must have configured a personalidentification number (PIN) for your telephone Page 41.

To lock and unlock the telephone:

n Lift the handset.qjj or rjj Enter the code for "lock" or "unlock".

ow Enter the telephone lock PIN Page 41.

Consultation

After you have finished tracing the call, the datais stored on the carriers system. Now contactthe service personnel.

While the telephone is locked, a special dial tonesounds when you lift the handset. You can con-tinue to dial internal numbers as usual.

An authorized party Page 41 can also lock andunlock your telephone.


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41

Step by Step

Locking Another Telephone to Prevent

Unauthorized Use

If this function has been configured (contact the servicepersonnel), you can lock other telephones to preventunauthorized use, and later unlock them again.

You can use this function to unlock the telephone for us-ers who have locked their telephones and then forgot-ten their PINs.

n Lift the handset.

qmhgEnter the code.

o Enter the internal number of the telephone that youwant to lock or unlock.

q Enter the code for "Changeover on".or

r Enter the code for "Changeover off".

Saving Your PIN

To use the functions to prevent unauthorized persons from using your

telephone Page 40 to use another telephone like your own Page 43 to change your call number Page 44

you need to enter a personal identification number,which you can save yourself.

n Lift the handset.qmg Enter the code.

o Enter the current five-digit PIN.If you have not yet assigned a PIN, use the PIN "00000"the first time you enter it.

o Enter the new PIN.o Repeat the new PIN.

If you forget your PIN, contact the service per-sonnel, who can reset your PIN to "00000".An authorized party Page 41 can also lock andunlock your telephone.


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Step by Step

Using Other Functions/Services

42


Sending a Message

You can send short text messages (infotexts) to singleusers or groups of users who have system telephones.On system telephones with no display (e.g.optiPoint 500 entry), on ISDN, pulse or tone dialing tele-phones, transmitted text messages will be saved as acallback request.

n Lift the handset.qjl Enter the code.

o Enter the internal station number of the recipient orgroup.

d ... mw Select the preprogrammed message (which can bechanged by the service personnel). Enter the code. Forexample:

Deleting Sent Messages

n Lift the handset.rjlew Enter the code.

0 = Please callback 5 = Fax waiting

1 = Someone is waiting 6 = Dictation please2 = Appointment 7 = Please come see me

3 = Urgent call 8 = Please make copies

4 = Do not disturb 9 = Ready to depart

Texts sent to groups can be deleted only by theoriginator.


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43

Step by Step

Answering Messages

If you have received any messages, the button "mes-

sages/info" will light up. After lifting the receiver you willhear a special dial tone or an announcement.

nw Lift the handset.rjlg Enter the code.

or


This connects you to the sender of the message or themailbox system.

Using Another Telephone Like Your

Ow n for a Call

Other people can temporarily use your telephone foroutgoing calls as though it were their own.

n Lift the handset.

qidlEnter the code.

o Enter the other users station number.

ow Enter the other users telephone lock PIN.

o Dial the external number.This state is canceled at the end of the call.

Message Waiting


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44

Change call number (relocate)

You can put your call number on every other available

telephone when it is set up (contact the service person-nel).Your previous telephone then receives the old call num-ber of your new telephone. The call number togetherwith the settings (e.g. programmed keys) of the tele-phone are changed.

Precondition: Your old and new telephone are the firsttelephones at each connection. The telephone are inidle state.

The following procedure is carried out on the new tele-phone.

n Lift the handset.qmhem Enter the code.

o Enter your own call number.

o Enter code (telephone lock) Page 41.(This is not necessary if you have not determined a codeyet).

rmhem Enter the code.You can, however, connect your telephone to an-other connection and carry out the procedure.


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45

Step by Step

Resetting Services and Functions

(System-Wide Cancellation for a

Telephone)

There is a general reset procedure for activated func-tions. The following functions are canceled, if they wereactivated:

Forwarding on Advisory msg. on Ringing group on Hunting group off

Suppress call ID Waiting tone off DND on Ringer cutoff on Messages received: View callbacks

n Lift the handset.rdw Enter the code.


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Step by Step


46

Activating Functions for Another

Telephone

If this function has been configured (contact the servicepersonnel), you can turn the following functions on andoff for other telephones. This feature is also known asassociated service.

Do not disturb, code: *97/#97 Page 38 Call forwarding, code *11, *12, *13/#1 Page 16 Lock and unlock all phones,

code: *66/#66 Page 40 Group ringing, code: *81/#81 Page 53

Group call,code: *85/#85 Page 52

Reset services and functions,code #0 Page 45

Control relay,code: *90/#90 Page 50

Night service, code *44/#44 Page 35 Timed reminders,

code *65 Page 36

n Lift the handset.qlg Enter the code.

o Enter the internal number of the telephone for whichyou want to activate the function.

ow Enter the code e.g. *97 for DND on and procedure(if relevant).

Using System Functions from theOutside

(DISA: Direct Inw ard System Access)

If this function has been configured (contact the servicepersonnel), you can set up external outgoing calls fromoutside the system, just like an internal user. You canalso activate and deactivate the following functions inyour system:

Reset services and functions,code: #0 Page 45

Call forwarding, code: *1/#1 Page 16


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Step by Step

Lock and unlock all phones,code: *66/#66 Page 40

Save PIN,

code: *93 Page 41 Send a message,code: *68/#68 Page 42

Group ringing, code: *81/#81 Page 53 Group call, code: *85/#85 Page 52 Suppress caller ID,

code: *86/#86 Page 38 Open door, code: *61 Page 22 Door opener on/off, code: *89/#89 Page 23 Control relay, code *90/#90 Page 50 Do not disturb, code:

*97/#97 Page 38

Speed-dialing, code: *7 Page 24 Associated service, code: *83 Page 46

Precondition: You have a telephone that uses tone di-aling (DTMF dialing) or you can switch your telephoneto tone dialing. The telephone is not connected to thesystem.

o Set up a call to the system. Enter the station number(contact the service personnel).

o Wait for a continuous tone (if necessary switch the tele-phone to tone dialing), then enter the internal numberthat has been assigned to you and the associated PIN.

r Enter the code (necessary only if programmed in thesystem).

o Wait for a dial tone and then enter the code, such as

*97 for Do not disturb on. Make other inputs as

necessary; (refer to the operating instructions for pulseand DTMF telephones).

or

o Dial the external number.You can only execute one function at a time, orset up only one outgoing connection.The connection is immediately released aftersuccessful activation of a function.In the case of an external-external call, theconnection is released as soon as either of theparties ends the call.
http://-/?-http://-/?-http://-/?-http://-/?-http://-/?-http://-/?-


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48

Controlling Connected Computers

or Other Programs and Telephone

Data Service (Not for HiPath 500)

If this function has been configured (contact the servicepersonnel), you can control connected computers orprograms running on them, such as hotel services or in-formation systems, from your telephone.

Precondition: You have set up a connection.

qhf


The connected computer now prompts you to enter thedata, which you can do in one of two ways. Contact theservice personnel to find out which option is pro-grammed in your system:

Input in en-bloc mode

d ... m Enter data.r Press this key at the end of the entry.

or Input in online mode:The connected computer processes your entries di-rectly.

r Enter the code.d ... m Enter data.

Consultation


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49

Step by Step

Communicating w ith PC Applications

over a CSTA Interface

If this function has been configured (ask your servicepersonnel), you can use your telephone to communi-cate with PC applications (CSTA = Computer SupportedTelecommunications Applications). You send informa-tion to the application and receive information from theapplication via an acoustic signal.

qhmh Enter the code.o Enter the three-digit ID for the application you want to

operate.

uvd ... m Use the relevant keys to communicate with the applica-tion.

Ending communication with the application:

nt Lift and replace the handset.


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Step by Step


50

Controlling Relays (Not for HiPath 500)

If this feature is configured (contact the service person-

nel), you can turn up to four relays on and off to controldifferent facilities (such as a door opener).Depending on how they are programmed, you canswitch the relays on and off or switch them on and havethem switched off automatically after a timeout.

n Lift the handset.qmd or rmd Enter the code for "on" or "off".

e ...hw Enter the relay.



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51

Step by Step

Radio Paging (Not for U.S., Not for

HiPath 500)

If paging equipment is connected to your system (con-tact the service personnel), you can contact people viatheir pocket receivers.

The pocket receiver indicates to the person you arelooking for that someone is trying to get in touch. Theperson you page can then go to the nearest telephoneand call you.

Paging:

To be paged, you must have activated a call ringinggroup Page 53, call forwarding Page 16, or call re-direction to the internal station number of your pagingequipment.A call request is then signaled automatically.

Answering the page from the nearest telephone:

n Lift the handset.

qim Enter the code.o Enter your own station number.


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Step by Step

Using Team Functions

52


Turning Group Call On and Off

If this function has been configured (contact the servicepersonnel), you belong to one or more groups of userswho can each be reached under a hunt group or groupcall number.Incoming calls are signaled on all group member tele-phones in the order in which they are received ( huntgroup) or simultaneously (= group call) until one mem-ber of the group accepts the call.

You can also belong to a team (including executive/sec-retary ones) to which multiple lines have been as-signed. Page 55.

Each member of the group remains available under hisor her own station number.

You can activate and deactivate the audible signal for ahunt group, group call or individual trunks in a group (in-cluding an executive/secretary team).

You belong to a hunt group or a group call:

n Lift the handset.rli or qliw Enter the code for "leave" or "join".

You belong to multiple groups or to one group withlines (including executive/secretary teams):

n Lift the handset.rli or qli Enter the code for "leave" or "join".

rw Enter the code for "Leave all groups".or

qw Enter the code for "Join all groups.or

ow Enter a group/trunk number to directly "leave or join".



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53

Step by Step

Accepting a Call for Another Member

of Your Team

You can accept calls for other telephones in your team(group) from your telephone even while engaged in an-other call. To do this, contact your service personnel to

find out if a group has been configured.

Precondition: You telephone rings briefly.

n Lift the handset.qik Enter the code.

Activating and Deactivating a Ringing

GroupYou can have calls for your telephone signaled audibly atup to five other phones. The person who answers firstreceives the call.

Saving telephones for the ringing group:

n Lift the handset.qle Enter the code.

ow Enter the internal station number.

Removing all telephones in call ringing group:

nLift the handset.

rlew Enter the code.

If you deactivate the audible tone for anothergroup or trunk, or deactivate it for all groups and

trunks to which you belong, a special dial tonesounds when you lift the handset.



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Step by Step


54

Uniform Call Distribution (UCD)

If this function has been configured (contact the service

personnel), you belong to a group of users (agents) towhom calls are distributed.An incoming call is always assigned to the agent whohas had the longest break without a call.

Logging on and off at the beginning and end of your

shift:

n Lift the handset.

qhde or rhde Enter the code for "Log on" or "Log off".ow To log on, enter your identification number ("Agent:").

Contact the service personnel to find out what it is.

Logging on and off during your shift:

n Lift the handset.

rhdf or qhdf Enter the code for "Not available" or "Available".

Requesting and activating a work time:

If you want to follow-up on the last call you answeredwithout being disturbed, you can request and activate awork time. This removes your telephone from the calldistribution cycle for a programmable period of time un-til you log back on.

s or n You have or had an UCD connection.

qhdgor

rhdgEnter the code for "on" or "off".

Turning the night service on and off for UCD:

n Lift the handset.qhdh or rhdh Enter the code for "on" or "off".


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Team and Executive/Secretary Functions With Assigned Trunk Lines

55

Step by Step

Team and Executive/SecretaryFunctions WithAssigned Trunk LinesIf this function has been configured (contact the servicepersonnel), you belong to a team of users for whomspecial trunk lines exist. You can then conduct your callsas usual via the trunk assigned to you.In addition, you can also activate call forwarding or a ringtransfer for the lines of your group.

Forw arding Calls on LinesYou can immediately forward internal or external callson lines of your group to different internal or externaltelephones (destinations); even external destinationsare possible in certain system configurations.Activating call forwarding for one line activates the func-tion for all members in your group.

n Lift the handset.

qide Enter the code.

o Enter the desired line number.e or f or g Enter the line type you wish to use:

1 = all calls, 2 = external calls only, 3 =internal calls only

ow Enter the destination number (without the externalcode).


n Lift the handset.ride Enter the code.

ow Enter the desired line number.

If you have activated call forwarding for a trunk, aspecial dial tone sounds when the line is seized.


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Step by Step

Testing the Telephone

56

Transferring Calls Directly to the Exec-

utive (Only in an Executive/Secretary

Group)

Normally, audible signaling of all calls for the executiveis heard only in the secretarys office.You can activate audible signaling so that calls are onlysignaled on the executive telephone and on a secondtelephone assigned to it.


n Lift the handset.

qidf Enter the code.



n Lift the handset.ridf Enter the code.


Testing the Telephone

Testing the Telephone Functions

You can test your telephone functions.

Precondition: Your telephone is idle.

n Lift the handset.qmhd Enter the code.

If everything is OK, all LEDs on the telephone start flashing, and the ringer signal sounds.


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Special Functions in the LAN (Not for HiPath 500)

57

Step by Step

Special Functions in the LAN(Not for HiPath 500)

If your telephone is operating in a HiPath 5000 environ-ment, multiple HiPath 3000 systems are interconnect-ed via a LAN (Local Area Network, e.g. proprietary PCnetwork). Your telephone calls are conducted via theLAN (PC network).If this is the case, you must take certain special featuresinto consideration when performing various functions.These are described below.

Leaving a Hunt Group/Group Call

Precondition: you belong to the hunt group/group call Page 52 of another HiPath 3000:

n Lift the handset.

qhk Enter the code.

o Enter the (DISA) call number of the other HiPath 3000.r Enter.

o Enter the (DISA) call number of your telephone.r Enter.

rli or qliw Enter the code for "leave" or "join".

You belong to multiple groups of another

HiPath 3000:

o Enter the group number for "Join/Leave, directed".


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Step by Step


58

Transferring Call Forw arding

You can activate/deactivate call forwarding Page 16for your telephones from other HiPath 5000 tele-phones.

n Lift the handset.

qhk Enter the code.

oEnter the (DISA) call number of the HiPath 3000 towhich your telephone is connected.

r Enter.

o Enter the (DISA) call number of your telephone.r Enter.


qe Enter the code.

e or f or g Enter the line type you wish to use:1 = all calls, 2 = external calls only, 3 = internal callsonly

ow Enter the destination number (without external code).


rew Enter the code.


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59

Step by Step

Using Night Answer

If authorized (contact the service personnel), you can

define telephones in other HiPath 3000 communica-tions platforms as the night answer Page 35.

n Lift the handset.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 towhich the night answer telephone is connected.

r Enter.

o Enter the (DISA) call number of the telephone fromwhich you wish to activate/deactivate the night answerservice.

r Enter.


qhh Enter the code.

ow Enter the destination number (= temporary night an-swer service) within 5 seconds.


rhhw Enter the code.


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Step by Step


60

Activating and Deactivating a Ringing

Group

You can have calls for your telephone signaled audibly atexternal telephones or at telephones in otherHiPath 3000 communications platforms Page 53.

Saving the telephones for the ringing group:

n Lift the handset.

qle Enter the code.

o Enter the call number.rw Enter.

Removing all telephones in call ringing group:

n Lift the handset.

rlew Enter the code.


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61

Step by Step

Controlling Relays


nel, you can also control relays Page 50 in otherHiPath 3000 communications platforms.

n Lift the handset.

qhk Enter the code.

oEnter the (DISA) call number of the HiPath 3000 inwhich the relay is to be controlled.

r Enter.

o Enter the (DISA) call number of the telephone fromwhich you wish to control the relay.

r Enter.

qmd or rmd Enter the code for "on" or "off".

e ...hw Enter the relay.


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Step by Step


62

Opening the Door


nel), you can also activate the door opener Page 22in other HiPath 3000 communications platforms.

n Lift the handset.qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 inwhich the door is to be opened.

r Enter.

o Enter the (DISA) call number of the telephone fromwhich you wish to activate the door opener.

r Enter.

qje Enter the code.

ow Enter the call number of the entrance telephone.
http://-/?-http://-/?-http://-/?-


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Documentation

63

Documentation

You can find these operating instructions in the Internet in PDF format under

http://www.siemens.com/hipath

and on CD-ROM (ask the service personnel) in HTML and PDF format.

In order to look at and print the operating instructions in PDF format, youneed a computer on which the free Acrobat Reader software package isinstalled by Adobe.

To look at the operating instructions in HTML format you need a computerwith a www browser, e.g. Microsoft Internet Explorer.
http://www.siemens.com/hipathhttp://www.siemens.com/hipath


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Fix ing Problems

64

Fixing Problems

Telephone Maintenance

Always use a damp or antistatic cloth to clean the telephone. Neveruse a dry cloth. If the telephone is very dirty, clean it with a diluted neutral cleaner con-

taining surfactants, such as a dish detergent. Afterwards remove alltraces of the cleaner with a damp cloth (using water only).

Never use cleaners containing alcohol, cleaners that corrode plastic, orabrasive powders.

Troubleshooting

Pressed key does not respond:

Check whether the key is stuck.

Telephone does not ring:

Check whether the "do not disturb" function was activated on your tele-phone. On lifting the handset, you will hear a special dial tone. If so, deac-tivate it Page 38.

You cannot dial an external number:Check whether you telephone is locked. On lifting the handset, you willhear a special dial tone. If so, unlock the telephone Page 40.

To correct any other problem:

First contact the service personnel. If the service personnel is unable tocorrect the problem, contact Customer Service.


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Index

Index

Aaccount code ..............................................37

agents .......................................................... 54

announcement ........................................... 25

answering a timed reminder .................... 36

appointment ................................................ 36

assigning a DID number ........................... 27

associated dialing/dialing aid .................... 27

automatic connection setup .....................26

Ccall

accepting, group .....................................53

answering ................................................ 11

entrance telephone ................................ 22

forwarding ............................................... 16

forwarding in a team .............................. 55

forwarding MSN in CO .......................... 18

parking ...................................................... 29

pickup, directed ......................................21

rejecting ................................................... 21retrieving from park ............................... 30

retrieving held .........................................30

transfer after announcement ............... 33

call charge assignment ............................. 37

call recording ............................................... 32

call signal ..................................................... 11

call transfer .................................................. 15

call volume ............................................ 11, 20

call waiting

accepting ................................................. 28

allowing .................................................... 29

preventing ............................................... 29

call waiting (camp-on) ................................ 34

tone off .................................................... 29

call waiting on/off .......................................29

call waiting tone on/off .............................. 29

caller ID

restoring display of

suppressing display of caller ID ....... 38caller ID suppression ................................. 38

calling a second party ................................ 14

calls

distributing ............................................... 54

calls in queue .............................................. 54

CE mark ......................................................... 3

change call number ...................................44

cleaning the telephone ..............................64conference .................................................. 15

connection setup, automatic ....................26

consultation hold key .................................14

Ddialing

internal/external calls .............................13

dialing internal calls ....................................13

dialing numberson-hook dialing ........................................13

using redial .............................................. 14

using speed-dialing ................................24

direct inward system access (DISA) ....... 46

DISA ............................................................. 46

discreet calling ............................................ 25

distributing calls .......................................... 54

do not disturb .............................................38

door opener ................................................. 23

Eentrance telephone ....................................22

executive/secretary functions .................. 55

explanation of symbols ...............................9

external code .............................................. 13

Fforwarding ................................................... 16

multiple subscriber number (MSN) ..... 18

forwarding MSN in CO ..............................18

functions

activating/deactivating for another tele-

phone associated service .....................46

resetting ................................................... 45

Ggroup call ..................................................... 52


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Index

Hhandsfree answerback .............................. 21

HiPath 5000

actuators .................................................. 61

group call ................................................. 57

hunt group ............................................... 57night answer ........................................... 59

opening the door .................................... 62

relays ........................................................ 61

ringing group ........................................... 60

transferring call forwarding .................. 58

hotline .......................................................... 26

hunt group ................................................... 52

IIP telephony ................................................ 57

Kkeys

fixed ............................................................ 8

LLAN telephony ............................................ 57LEDs=light emitting diodes ....................... 8

locking

all phones ................................................ 41

locking all phones ...................................... 41

locking/unlocking the telephone .............. 40

Mmailbox ........................................................ 25

making calls

with the dialing aid ................................. 27

making external calls ................................. 13

making trunk calls ...................................... 13

malfunctions ............................................... 64

message

answering ................................................ 43

deleting/displaying ................................. 42

receiving .................................................. 43

sending .................................................... 42monitoring

silent ......................................................... 38

multiple subscriber number (MSN) ........ 18

Nnight answer ............................................... 35

notes .............................................................. 2

Oopen doorwith a code .............................................. 22

open listening ............................................. 12

operating principle .....................................10

operating steps ............................................. 9

override .................................................. 34, 38

P

parking a call ............................................... 29personal identification number ................41

pickup (call) ............................................ 21, 53

PIN ................................................................ 41

for a telephone .......................................40

preventing and allowing

automatic camp-on ................................ 29

programming your telephone ............ 20, 38

project calls ................................................. 37

Rradio paging equipment PSE .................... 51

recall ............................................................. 33

receiving volume .................................. 11, 20

recording ...................................................... 32

redialing a number .....................................14

relays ............................................................ 50

relocate ........................................................ 44

reserving a trunk ........................................26resetting functions .....................................45

resetting services .......................................45

ring tone ...................................................... 20

ring transfer

in an executive/secretary team ............ 56

ring volume ................................................. 20

ringing group ............................................... 53

room monitor .............................................. 39


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Index

Ssaving a PIN ................................................ 41

secretary functions .................................... 55

security ........................................................ 38

setting your telephone ........................ 20, 38

silent monitor ..............................................38speaker call ................................................. 25

special dial tone ..........................................25

speed-dialing

dialing numbers ......................................24

saving station speed-dialing ................. 24

suffix-dialing ............................................ 24

system ..................................................... 24

station number

assigning .................................................. 27

station speed-dialing .................................. 24

suffix-dialing ................................................ 31

automatic ................................................. 24

DTMF tone dialing ................................. 31

switches ...................................................... 50

system speed-dialing ................................ 24

system-wide cancellation ......................... 45

Ttelephonecleaning .................................................... 64

locking ...................................................... 40

locking another .......................................41

locking/unlocking ....................................40

locking/unlocking all phones ................. 41

maintaining ..............................................64

operating .................................................. 10

settings .............................................. 20, 38

testing ...................................................... 56using another like your own ................. 43

telephone data service .............................. 48

telephone maintenance ............................ 64

telephone test ............................................ 56

temporary phone using a

temporary phone ....................................43

testing the telephone ................................ 56

testing the telephone functions .............. 56

text message

answering ................................................ 43

deleting/displaying .................................42

receiving ................................................... 43

sending ..................................................... 42

three-party conference ..............................15time-dependent hotline .............................26

toggle ........................................................... 15

tone dialing .................................................. 31

tone dialing (DTMF dialing) .......................31

trace call ....................................................... 40

transfer (call)

after announcement ..............................33

transfer call .................................................. 15

trunk flash .................................................... 33

trunk, reserving .......................................... 26

UUCD .............................................................. 54

using functions from the outside ............ 46

Vvariable call forwarding .............................16

Wwork time .................................................... 54


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Overview of Functions and Codes (Alphabetical)

The table below lists all available functions. If these functions have been configured (contact

the service personnel), they can be called by entering a code or pressing a function key.

Functions Operating Steps

Accept call Directed nqimo Int.Group nqik

Adjust ring tone u or v fuv simultaneouslyAdjust ring volume u or v euv simultaneouslyAnswer call

n

Assign station number (not for U.S.) nqheo MSN o Ext.Associated dialing nqjko Int. wo Stn No.Associated service nqlgo Int. oCall charge assignment/account code nqjdo ACCT r if appl. wo Ext.Call forwarding On nqeeo Stn No. w

nqefo Stn No. wnqego Stn No. w

Off nrewForward Line: On nqideo Trk No. eo Stn No.w

nqideo Trk No. fo Stn No.wnqideo Trk No. go Stn No.w

Forward Line: Off nrideo Trk No. wCFNR On nqhmio Stn No. wtCFNR Off nrhmiowtCall forwarding in

carrier network on

nqjheo MSN o Ext.wnqjhfo MSN o Ext.w

nqjhgo MSN o Ext.w


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Call forwarding Call forwarding in

carrier network off

nrjhewo MSN wnrjhfwo MSN w

nrjhgwo MSN wCall waiting (camp-on) no Int. w Stn busy, wait 5 secondsCallback Store a callback

Delete a callback nrilwAnswering a callback

(call)

n

Call Recording s qhmgCamp-on Accept a waiting call

(camp-on)

tnqii

Terminate second call,

resume first call

(1x or 2x)

Prevent call waiting

(automatic camp-on)

nrhmdw

Allow call waiting

(automatic camp-on)

nqhmdw

Call waiting tone on nrlkwCall waiting tone off nqlkw

Change call number nqmhem o own call No.

o Code rmhemChange call volume s uorv uv simultaneously


Callback

Consultation

Consultation

Consultation


70/7870

Conference Start no Stn No.o Stn No. qg

The other party doesnot respond

1. Continue the call

(1x or 2x)

Add a party to the

conference (max. five)

o Stn No.qg etc.

Leave conference t

End conference rgRemove ISDN central

office party from the

conference

(only for U.S.,

not for HiPath 500)

qhme

Consult s o Stn No.

Quit consultation,resume first call

(1x or 2x)

Toggle qfStart three-party

conference

qg

Connect parties t

Control relay On (not for HiPath 500)

n

qmd e...

h

wOff (not for HiPath 500) nrmd e...hw

Data I/O Service qhmho three-digit IDDiscreet Cal (Not for HiPath 500)l nqmhio Int.DND On nqmkw

Off nrmkw


Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation

Consultation


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Door opener Conversation

(entrance telephone)

nor after 30 seconds no Int.

Open door qjeo Int.Door release on nqlmo Int. + Code w eorf Door release off nrlmo Int. w

Optipoint 500 Entry

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