Optimizing Primary Care Teams for Better Health Outcomes ...€¦ · are getting in the way of...
Transcript of Optimizing Primary Care Teams for Better Health Outcomes ...€¦ · are getting in the way of...
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Optimizing Primary Care Teams for Better Health Outcomes: Tools for Teams of Today
(and Tomorrow)
November 16, 2017
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Session Objectives
• Identify common barriers to effective team-based care and strategies to mitigate these challenges.
• Learn about tools and strategies for effective integration of interprofessional and interdisciplinary members to extended primary care teams.
• Identify at least two tools to test at your organization after you return from the conference.
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Agenda
Introductions, objectives and ‘pulse check’ (10 min)
Five+ key principles (20 min)
Table Discussion (20 min)
Report out and group discussion (15 min)
Wrap and Close (5 min)
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Pulse Check
What are some of the specific challenges that are getting in the way of building strong
teams where you work?
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And now, a starting point….
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1. “If you build it…” Create your team (and structures to support it)
• Obvious but overlooked
• Frequent, regular meeting times
• Space (and the lack of it)
• Engaging leadership
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2. True North: Set a Clear Purpose
• All teams need to have a reason for being that is clear to all on the team
• Charter with measures
• Visual cues
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Charter TemplateTimeline:
Current State: (why this matters; what is the gap we are trying to close)
Focus/Boundaries:
TEAMAim: (what will this team strive to accomplish, and by when)
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3. Create and Maintain Role Clarity
Have you ever asked yourself…
(We have too).
Who am I? And why am I here?
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4. Promote Communication Norms
JARGON
ALERT!!!
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5. Create and Nurture Culture of Learning and Improvement
• Lean, MFI, etc.
• Can people give (and receive) honest feedback?
• Importance of mindset (fixed vs. growth)
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6. Last but should be first…. Start with Yourself
• Value of individual and team assessment tools.
• Team assessment tools (Singer survey)
• DISC, MBTI, Five Dynamics
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What else? (#s 6-10…?)
What did we miss?
•
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Discussion
• Think about a current challenge you are facing related to building teams.
• What is one principle or concept that might help address this challenge? Write your idea on index card.
• Turn to your neighbor, introduce yourself and share your challenge. (5 min)
• When time is called, please turn to the pair next to you and share your challenge/ideas. (10 min)
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The Starter Kit (plus your ideas)
1. Create your team (and structures to support it)
2. Set a Clear Purpose
3. Create and Maintain Role Clarity
4. Promote Communication Norms
5. Create and Nurture Culture of Learning and Improvement
6. Start (and end) with knowing yourself
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Group Learnings
• What came up? Common challenges?
• What strategies or tools seem most useful?
• Other observations?
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Thank you!