Optimise your PCN’s performance with

Practice Plus

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Practice Plus uses Care UK’s resilient clinical call centre infrastructure and innovative technologies to provide virtual clinical and administrative practice resource. We can:

Ensure you maximise all NHS funded skill mix opportunities as early as possible through access to shared functions and workforce, letting you hit the targets and objectives which matter. These currently include pharmacists and social prescribing and, next year, structured medication reviews, enhanced health in care homes and patient access.

Offer access to shared resources at the levels your PCN needs, without increasing your headcount. We can help protect you from ongoing fixed costs and liabilities if your needs or funding availability changes.

Enable you to balance clinical resources and access across the practices in your PCN in an agile and cost-effective way

– you can ensure that the new support is distributed fairly and in line with patient need.

Make use of Care UK’s established data sharing agreements and governance processes to make sure you’re fully compliant once all patients have direct access to all the services provided by your network.

Improve your efficiency by embedding clinically robust telephone consultations, triage and self-care advice, to create new capacity and offer longer face-to-face consultations to those patients who need them.

Give you immediate virtual access to both prescribing pharmacists and social prescribing pathways at the levels you need – enabling you to draw down the funding available in 2019.

Customise a service delivery model to support and complement your network and the individual practices within it, and contribute to wider local healthcare quality and access.

Optimising clinical and financial performance – How Practice Plus can work for you.We can offer a number of functional modules, which singly or in combination provide the resilience you need. Each one is designed to deliver sustainable and high quality NHS primary care.We’ll work with you to create a service delivery model that optimises your capabilities and extends your capacity.

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Our service delivery modules

Call handling We use our NHS clinical contact centre capability to support your practices’ telephony requirements and improve patients’ access to your services. We’ll ensure that patients don’t ever get the engaged tone or have to wait in a lengthy telephone queue.Our call handling services can support your practices in their day-to-day operations, including appointment bookings, signposting and general enquiries. We can also undertake triage utilising an algorithm question set which can give patients tailored self-care advice, direct access to urgent appointments, and onward referrals to a range of skills – ensuring that the most urgent patients are seen and that skill mix in your network is optimised.

Clinical consultationsOur clinical hub already provides GP services by telephone or video to over 150,000 registered NHS patients. Our clinical telephony service includes:• Complete telephone consultations for any patient registered in England, with full read and

write access to their primary care patient record.• Prescriptions sent directly to a pharmacy of the patient’s choice.• All necessary referrals or updates to records, including to social prescribing pathways if

these are in place locally.• Exceptional performance levels – with 84% of calls closed with no follow up required.

Skill mixOur pool of clinical and non-clinical professional resources can be tailored to give your network access to a fully optimised skill mix. We can help you provide appropriate care to patients across your network and draw down and make use of skill mix funding as soon as it becomes available.We’re developing a range of patient pathways within our clinical hub which can reduce the workload for your team, at the same time as improving patient experience.

ConsultancyWe can help you to evaluate, pilot and implement:• Additional point of care testing.• Innovative and transformational treatment pathways.• Enhanced utilisation of the patient management system to maximise your efficiency.• Governance and policy development.

Administration and supportWe have developed a number of different business support options which can form the basis for a bespoke proposal depending on your requirements. We can support the day-to-day running of practices within your network to help cover any deficit in clinical hours, as well as practice administration duties including QOF support, records and document management.

PracticePlus

PracticePlus

PracticePlus

PracticePlusTelephone: 0300 130 3333Email: practiceplus@careuk.comNavigation Point, Unit 6 Waterfront Business Park, Brierley Hill, West Midlands DY5 1LX

HC4390 Jul.19 (5292)

Why choose Care UK?• We build and run sustainable and innovative NHS primary care at scale.

• We’re a CQC registered provider with all clinical and non-clinical staff fully trained and vetted.

• We’re a trusted and proven partner to NHS organisations with experience of many large scale services with over 80 CCGs across primary and secondary care.

• Our technology, telephony and clinical infrastructures are tested and resilient and can deliver and maintain service delivery levels in a constantly changing environment.

• We have dedicated project mobilisation teams to ensure that services are delivered effectively and efficiently, with patient care at the centre.

• We have the experience and knowledge of practice and community service delivery to demonstrate outcomes and performance to funding organisations.

• Our organisation is built on strong clinical governance and frequent, thorough, auditing schedules .

For more information on how Practice Plus can help your network, please contact Amanda Carey-McDermott, Director of New Services by emailing amanda.carey-mcdermott@careuk.comAlternatively email our team at practiceplus@careuk.com or visit our website practiceplus.co.uk/pcn