Opti q1.ppt

What makes sense to your business?

To your customers or employees?

Do you need to cut costs? Increase sales? Increase productivity?

WE CAN

HELP

1 www.grappletechnologies.com

CORPORATE PROFILE

Imagination, Innovation & Insight ... ... for Superior Customer Experience

INTELLVISIONS OFFERS

www.grappletechnologies.com

Our Goal To CREATE unmatched Customer Experiences for our Customers. We Offer An unrivalled range of customer touch points that strategically Measures, Manages and Engages the customer's entire journey in your retail outlet.

Helping Customers By setting them apart through operational excellence, delivering differentiated services and generating new streams of revenue Thereby … taking your business to a new level of competitive advantage.

OFFERS


Established in 2000 as a public listed company in India providing a complete range of Self Service terminals and Security solutions

MEEA Head Office established in UAE in 2006 and second office in Oman in 2012

Partner offices in Australia, Bahrain, Kenya, Qatar, Saudi Arabia, Sudan and Uganda

Customers include global Banking, Financial, Telecom and Government institutions

In-house design , prototyping, Production and assembly facilities with annual capacities of 5000 terminals

Currently supports 24000+ installations for various products across 12 countries

SNAPSHOT


OPTIQ CUSTOMERS IN MIDDLE EAST AND AFRICA


Solution Components

Ticket Dispensor Unit Counter Display Unit) Retail Tablets (Android Based).


Prioritize VIP customers to create more revenues Pamper your best customers through variable prioritization using card swipes, RFID tags or unique Customer ID. Additionally direct your VIP customers to the Best sales person inside the branch increasing sales across the counter.


Create Unique customer experience with UX Designer Design compelling Multilingual layouts, counter display modules and ticket layouts . Target your sales promotions to a waiting audience with OptiQ integrated with Experia digital signage solutions.


Accelerate Productivity with Raise the Performance Bar Customer service representatives can continuously monitor their performances against established Organizational Benchmarks . This encourages employees to continuously perform better driving productivity and promoting consistent service levels across the organization .

Zero footprint installation and feature to handle ticket serving, re-direction, pause & resume function along with no shows.


OptiQ condenses the entire operations from your branch into just ONE PAGE CROSSTAB report making it easy to pinpoint the elements that hamper your operations.


OptiQ Dashboard and Reporting Detailed service level analysis, employee efficiency and customer footfall analysis across all branches. The OptiQ dashboard gives a 360-degree graphical view on every performance parameter. It shows service and footfall trends across branches, efficiency levels amongst employees and a complete score card for each branch.



INSTAVIEW for real-time statistical analysis and alerts.

SNAPSHOT


Enhancements

Play Video Customer Survey

Print Form

The Future: Floor Jockey Combine the best of Queue Management With Personalized Service Floor Jockey helps you Monetize the Customer Wait times and personalize the selling experience.


Real-time Charts LIVE view CCTV

Health Monitoring

OptiQ One View


CALL MANAGEMENT SYSTEM FOR SERVICE TICKETS


Log Calls on a Web based portal giving Andhra Bank a clear view of the Resolution TAT

CAPABILITY ,TRACK RECORD AND EXPERIENCE … your Knowledge ware Partner.

THANK YOU VERY MUCH !

GRAPPLE TECHNOLOGIES www.grappletechnologies.com

[email protected] 0097444129031

Opti q1.ppt

Technology

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