OpRisk North America 2013 Brochure

Join the OpRisk community at the flagship OpRisk North America conference. Now in its 15th year, this event has firmly established itself as the pre-eminent meeting place for operational risk executives. With the uncertainty of the Eurozone and in the face of massive regulatory change, it is now more important than ever to remain up-to-date with complex industry developments and share experiences on how to combat these challenges.

Beyond regulation: how operational risk best-practice is adding value to the business

Conference highlights for 2013:

� Meet the regulators, providing you with the most recent regulatory developments and what to expect in the year ahead

� Get practical advice from experienced professionals on how to overcome current market challenges

� Strengthen your links with decision makers, your peers and leaders in the industry

� Understand how to limit the impact of social media event � Network with over 200 leading operational risk professionals at the largest event of this kind in the year

� Learn how to protect your business from capital losses � Compare and benchmark your operational risk framework against other successful institutions

� Prepare your business for new threats and develop business resiliency and continuity plans

� Hear from operational risk’s most influential figures on how to address the challenges they expect in 2013

PLUS – Six separately bookable workshops:

Pre-conference workshops on March 18th, 2013

�Workshop 1: Managing operational risk in a retail bank �Workshop 2: Introduction to operational risk modeling �Workshop 3: Stress testing operational risk for capital planning and capital adequacy

Post-conference workshops on March 21st, 2013

�Workshop 4: Effective use of key risk and control indicators in managing operational risk �Workshop 5: Scenario analysis and its usage in operational risk management �Workshop 6: AML at your institution: Developing a comprehensive anti money laundering framework - implementation strategies, best practice and industry case studies

REGISTER BEFORE JANUARY 25, 2013 AND BENEFIT FROM OUR

EARLY BIRD DISCOUNT

March 18-21, 2013, New York

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Financial crime OpRisk appetite Business value Loss data

Regulation Stress testing KRIs Governance & ERM

Hosted by:

Register nowW: oprisknorthamerica.com | E: [email protected] | T: +1 646-736-850

Presentation & cocktail sponsor:Presentation sponsor:

� Chief Risk Officers � Global Heads of Operational Risk � Heads of Group Operational Risk � Heads of Operational Risk � Operational Risk Managers � Operational Risk Analysts � Heads of Risk Management � Heads of Risk Control � Risk Managers � Heads of ERM � Heads of Compliance � Managing Directors, Directors, Vice Presidents and Associates within Operational Risk

� Operational Risk Policy and Support � Basel Project Managers/ Co-ordinators � Heads of Corporate Governance � Senior Bank Examiners � Bank Supervisors � Fraud Managers and Directors � Risk and Compliance Directors � Fraud Examiners � Fraud Inspectors � Threat and Fraud Assessment Directors

Speakers:

Eva LeightonManaging Director, Head of Operational Risk Management, MORGAN STANLEY

Steven Benyo,Vice-President, Retail and Business Banking Operational Risk Management, BMO FINANCIAL GROUP

Gus FelixManaging Director, Global Head of Operational Risk Management, CITIGROUP

Spyro KaretsosHead of Enterprise Risk Management and Control, VANGUARD

Beth RudofkerManaging Director Head of Operational Risk, JP MORGAN CHASE

Jodi L. RichardEVP, Regional Head of Operational Risk and Control, HSBC NORTH AMERICA

Who should attend?

The storms and floods that Hurricane Sandy brought to the US east coast in the autumn of last year underlined the importance of preparing for tail risks. The response from the authorities – and their preparation

beforehand – was hugely better than the disaster of Hurricane Katrina in 2005, but the disruption and damage was still significant. The next threats to surface may be less telegenic but will still require the same degree of commitment and forethought in response.

In New York, delegates to OpRisk North America 2013 will again have an unmissable chance to meet and hear from leading regulators, senior colleagues and ground-breaking researchers on the future of operational risk. High on the agenda is regulatory change – the Dodd-Frank Act and the Basel III rules in particular – but we’ll also be looking at the state of the art in operational risk measurement and modeling, threats from the

Eurozone crisis to fraud and financial crime, and the equally important topic of relations between the op risk function and the rest of the business.

The future of operational risk management has never been so uncertain, and it has never been so easy for a single operational risk failure to cause crippling – or even terminal – damage to an institution. OpRisk North America will give you the knowledge and insight to deal with this uncertain future, and the opportunity to talk to your colleagues facing the same challenges.

I hope to see you there.

Alexander CampbellEditor, Operational Risk & Regulation

Dear Executive,

Pre-conference workshops Monday, March 18th, 2013, New York

Sponsorship opportunitiesTo find out how your organization can benefit from sponsoring and exhibiting at this event, contact:Rob Mannix | E: [email protected] | T: +44 (0) 207 316 9697

Register now W: oprisknorthamerica.comT: +1 646-736-1850E: [email protected]

REGISTER EARLY AND BENEFIT FROM OUR

EARLY BIRD DISCOUNT

Workshop 1 Managing operational risk in a retail bank

A full day with the JPMorgan Chase Consumer Operational Risk Assessment and Advisory TeamLed by: Penny Cagan, Head of Consumer Operational Risk Assessment and Advisory, JPMORGAN CHASEJerry Biederman, Lead, Mortgage Banking Operational Risk Assessment and Advisory, JPMORGAN CHASEJessica Comus-Loh, Lead, Analytics, Consumer Operational Risk Assessment and Advisory, JPMORGAN CHASEMary Ignudo, Lead, Credit Card Operational Risk Assessment and Advisory, JPMORGAN CHASELisa Peternel, Lead, Consumer Banking Operational Risk Assessment and Advisory, JPMORGAN CHASE

8:30 Registration and breakfast

9:00 Introduction to consumer operational risk Penny Cagan, Head of Consumer Operational Risk Assessment and Advisory, JPMORGAN CHASE

10:30 Morning coffee break

11:00 Consumer operational risk practices Jessica Comus-Loh, Lead, Analytics, Consumer Operational Risk Assessment and Advisory, JPMORGAN CHASE

12:00 Lunch

1:00 Managing operational risk in a consumer bank Lisa Peternel, Lead, Consumer Banking Operational Risk Assessment and Advisory, JPMORGAN CHASE

2:00 Managing operational risk in a credit card organization Mary Ignudo, Lead, Credit Card Operational Risk Assessment and Advisory, JPMORGAN CHASE

3:00 Afternoon coffee break

3:30 Managing operational risk in a mortgage bank Jerry Biederman, Lead, Mortgage Banking Operational Risk Assessment and Advisory, JPMORGAN CHASE

4:00 Wrap-up: Penny Cagan, Head of Consumer Operational Risk Assessment and Advisory, JPMORGAN CHASE

5:00 End of workshop

Workshop 2 Workshop 3 Introduction to operational risk modeling

Led by: Anna Chernobai, Assistant Professor, Department of Finance, Martin J. Whitman School of Management, SYRACUSE UNIVERSITY

Stress testing operational risk for capital planning and capital adequacy


9:00 Basel II capital accord and operational risk basics Introduction to stress testing operational riskSpeaker to be confirmed, please visit oprisknorthamerica.com for updates


11:00 Operational risk modeling – Part I: building the foundation and exploring the two building blocks – frequency and severity

Empirical models for stress testing operational riskAlexander Cavallo, Senior Vice President, Operational Risk and Risk Analytics, NORTHERN TRUST

12:30 Lunch

1:30 Operational risk modeling – Part II: Developing a robust operational risk capital charge measurement technique

Model validation issues for operational risk projection models in CCAR/CapPRMark Weber, Vice President, NORTHERN TRUST


4:00 Operational Risk modeling – Part III: Things about operational risk that excite academics and what industry can learn from them

Wrap up session: Speaker to be confirmed, please visit oprisknorthamerica.com for updates

5:00 End of workshops

Day One Tuesday, March 19, 2013, New York


8:50 Welcome address: Alexander Campbell, Editor, OPERATIONAL RISK & REGULATION

9:00 Keynote address: Speaker to be confirmed, please visit oprisknorthamerica.com for updates KEYNOTE

9:40 Regulatory panel: What Dodd-Frank means for operational risk managers PANEL Pain points for oprisk managers in the new regulation Regulatory scrutiny: where banks might fall down A priority check-list for oprisk managers The impact of Dodd-Frank on day-to-day operations and model stress testing Unintended consequences of the regulation

Stacy L. Coleman, Head of Operational Risk Department, THE FEDERAL RESERVE BANK OF NEW YORKKenneth Fulton, Operational Risk and Basel Advisor to Deputy Comptroller - Operational Risk, OFFICE OF THE COMPTROLLER OF THE CURRENCY Adrienne Haden, Assistant Director, Operational & IT Risk Policy, Banking Supervision and Regulation, Board of Governors of the FEDERAL RESERVE SYSTEM Alfred Seivold, Senior Examination Specialist – Basel II Coordinator, FDIC


STREAM ONE: BUILDING AN OPRISK FRAMEWORK THAT ADDS VALUE STREAM TWO: FORECASTING AND MITIGATING TAIL EVENTS

11:00 Chairman’s opening remarks Chairman’s opening remarks

11:10 Presentation: NPD – controlling risk without killing innovation Establishing a structured process Common pitfalls How to manage risks without discouraging creativity and innovation A case study

Jack Gomez, Head of Operational Risk for Asset Servicing Americas, BNY MELLON

Panel discussion: Business continuity planning and PANELlessons learnt from hurricane SandyModerator: Peter Poulos, Managing Director, CITIGROUPFurther speakers to be confirmed, please visit oprisknorthamerica.com for updates

11:50 Presentation: New approaches to loss data collection Overcoming data gaps What the regulator expects How much data is enough?

Lou Santamaria, Director, Global Operational Risk, SCOTIABANK

Alternative view: Risk management in a non-financial institutionSpeaker to be confirmed, please visit oprisknorthamerica.com for updates

12:30 Lunch

1:30 Presentation: Building an AMA model on budget Effective processes for measuring and allocating capital under AMA Building AMA models with restricted budgets What to do after you qualify for AMA How to sustain a successful and robust framework

Speaker to be confirmed, please visit oprisknorthamerica.com for updates

Presentation: Current priorities for operational risk managers Key unresolved problems and challenges for operational risk managers Lessons learned – what have we got right and what have we got wrong

Charlie Beach, Head of IB ORC, UBS

2:10 Presentation: How much operational risk is too much?Eva Leighton, Managing Director, Head of Operational Risk Management, MORGAN STANLEY

Presentation: Psychology and sociology of fraud What is it that makes conmen (and women) tick What are the behavioral root causes of WCC Understanding misrepresentation How to use your understanding of human behavior to maintain professional skepticism, and avoid becoming a victim of psychological manipulation and fraud

Why white collar crime is a global growth industry and why it won’t go away soon…

Sridhar Ramamoorti, Associate Professor, School of Accountancy Director, Corporate Governance Center, KENNESAW STATE UNIVERSITY and Co-author, “ABCs of Behavioral Forensics: Using Psychology to Prevent, Deter, and Detect Fraud”

2:50 Presentation: The use of predictive analysis to price operational risk Regulatory perspective of operational risk Who owns risk? How are oprisk losses predicted? Risk appetite

Gus Felix, Managing Director, Global Head of Operational Risk Management, CITIGROUP

Presentation: The dangers of social media Controlling social media How to prevent security breaches and loss of data What can you do to limit the impact of a social media event

Paul Michaud, Director Global Social Media, CITI


3:50 Panel discussion: Embedding operational risk in the front office PANEL How do you raise risk awareness of operational risk within business units? Changes in organizational structure due to regulation: what is acceptable going forward? Adapting to new business needs: comparing experience Getting the business ready for new regulation

Beth Rudofker, Managing Director Head of Operational Risk, JPMORGAN CHASEJames Fisher, Executive Director, Operational Risk Control, UBS GLOBAL ASSET MANAGEMENTThomas E. McGahey, Operations Risk Manager, Wealth, Retail Brokerage and Retirement, WACHOVIA Further speakers to be confirmed, please visit oprisknorthamerica.com for updates

4:40 Best practice roundtables ROUNDTABLESRoundtable 1 How can you effectively identify, monitor and report KRIs led by Dolores (Lori) Miller, Director of Operational Risk,

BORO Americas, CREDIT SUISSE Roundtable 2 Dodd-Frank regulation (Speaker to be confirmed) Roundtable 3 Managing legal risk and litigation led by Christian Mittelberg, Director, Head ORBCM Americas, DEUTSCHE BANKRoundtable 4 Know your customer: effective new client due diligence procedures (Speaker to be confirmed)Roundtable 5 Operational risk management in outsourcing led by Marina Roesler, Managing Director, Global Head of O&T Risk Management Strategy and

Enterprise Supplier Risk Management, CITIRoundtable 6 Audit of Operational Risk/Risk Management led by Daniel Varghese, SVP, Corporate Audit- Operational Risk, BANK OF AMERICARoundtable 7 BUY-SIDE roundtable: oversight portfolio management for risk departments: practical oprisk reporting, oversight risk triggers and limits

identification (Speaker to be confirmed) Roundtable 8 Governance: how should we manage change as the company evolves? Roundtable 9 Quantifying reputational risk led by Diane R. Maurice, Senior Analyst - Operational Risk, Division of Banking Supervision - Wells Fargo, FEDERAL

RESERVE BANK OF SAN FRANCISCORoundtable 10 Rogue trading indicators led by David Keenan, Managing Director, Operational Risk Department, MORGAN STANLEY

5:00 Cocktail reception sponsored by Ernst and Young. End of day one


Day Two Wednesday, March 20, 2013, New York


8:50 Welcome address: Alexander Campbell, Editor, OPERATIONAL RISK & REGULATION

9:00 Keynote address: Speaker to be confirmed, please visit oprisknorthamerica.com for updates KEYNOTE

9:40 Panel discussion: Operational risk in an ERM framework PANEL Integrating operational risk within ERM Identifying gaps in functionality Identifying trouble spots where the framework is not working The value of oprisk management within ERM

Moderator: Daniel McKinney, Partner, Financial Services, ERNST & YOUNG LLP Mairtin Brady, Senior Managing Director, Head of Operational Risk, TIAA-CREF Spyro Karetsos, Head of Enterprise Risk Management and Control, VANGUARDEva Leighton, Managing Director, Head of Operational Risk Management, MORGAN STANLEY Further speakers to be confirmed, please visit oprisknorthamerica.com for updates


STREAM ONE: CUTTING EDGE APPROACHES TO OPRISK MEASUREMENT AND MODELING

STREAM TWO: GOOD GOVERNANCE AND RISK OVERSIGHT

11:00 Chairman’s opening remarks Chairman’s opening remarks

11:10 Presentation: Model validation and governanceGagan Agarwala, Partner, Financial Services, ERNST & YOUNG LLP

Presentation: Regulatory developments and adapting new riskgovernance across all risk types : directions and its meaning Speaker to be confirmed, please visit oprisknorthamerica.com for updates

11:50 Presentation: How to optimize risk management activities in light of the big data we now have from banks across the worldJonathan Rosenoer, SVP, Head of Operational Risk, BANK OF THE WEST

Presentation: Creating and implementing an intertwined operational risk and ERM framework Development/rollout/on-going program management Meeting governance and other control expectations Turning ERM and operational data into clear action

Brandon Joel, Enterprise Risk Management, WESTERN ASSET MANAGEMENT

12:30 Lunch

1:30 Presentation: Operational risk modeling and meeting regulatory expectationsEvan Sekeris, THE FEDERAL RESERVE BANK OF RICHMOND

Presentation: Linkage between firm-wide risk appetite and a granular system of limits and controls Identifying controllable vs. non-discretionary risks and measuring their contributions to risk profile

Calibrating limits to risk appetite Operational risk: inherent risks and effectiveness of mitigants and controls

Steven Benyo, Vice-President, Retail and Business Banking Operational Risk Management, BMO FINANCIAL GROUP

2:10 Presentation: Latest techniques for modeling and managing operational risk Using business and control factors in OR modeling OR Stress Test: CCAR and further How can OR measurement improve OR management? Aggregating different types of data into a single measure

Marcelo Cruz, Global Head of Operational Risk Analytics, MORGAN STANLEY

Presentation: Strong internal culture and the LIBOR crisis: how to prevent similar events in future Other events of the same nature – what are the common themes? How to implement sanctions and controls A market risk or an oprisk event?

Speaker to be confirmed, please visit oprisknorthamerica.com for updates


3:20 Panel discussion: What’s your worth? Progress in measuring the value of operational risk PANEL Adding true value to the business and to integrate into their decision making process Methods of demonstrating value to the business How to add value when under budget pressure How to price oprisk? The short- versus long-term value of oprisk Demonstrating value to the board Efficiency management and operational risk inefficiencies

Moderator: Christopher J. Haines, Vice President, Risk & Information Management, Senior Staff Lead Operational Risk Officer - GABM / Publishing / DPD / CA&C, AMERICAN EXPRESSMarcelo Cruz, Global Head of Operational Risk Analytics, MORGAN STANLEYFurther speakers to be confirmed, please visit oprisknorthamerica.com for updates

4:10 Panel discussion: The year ahead for operational risk PANEL How the industry has changed Current developments in operational risk Priorities for operational risk and areas of focus for 2013 Top risks to watch out for this year

Craig Spielmann, Head of Operational Risk, RBS AMERICAS Jodi L. Richard, EVP, Regional Head of Operational Risk and Control, HSBC NORTH AMERICA Further speakers to be confirmed, please visit oprisknorthamerica.com for updates

5:00 Closing remarks. End of the OpRisk North America conference


EARLY BIRD DISCOUNT

Sign up for your complimentary trial of Operational Risk & Regulation at www.risk.net/static/operational-risk-and-regulation-trial and see for yourself how Operational Risk & Regulation can keep you informed of all the important regulatory developments.

4 easy ways to register for the conference & workshop

W: oprisknorthamerica.comE: [email protected] T: +1 646-736-1850F: +1 646-390-6612

Workshop 4 Workshop 5 Effective use of key risk and control

indicators in managing operational riskLed by Theresa O’Rourke, Managing Director, OPERATIONAL RISK MANAGEMENT

Scenario analysis and its usage in operational risk managementled by Gene Álvarez, Executive Director, CIB Risk Management, JPMORGAN CHASE


9:00 Setting the foundation Setting the foundation


11:00 Usage of indicators in operational risk framework (part I) Operational risk scenario analysis – part I: exploring the styles of scenario analyses

12:30 Lunch

1:00 Panel discussion: KRIs – case studies, PANEL

practical advice and success stories OpRisk scenario analysis – case studies, practical advice and success stories


3:30 Usage of indicators in operational risk framework (part II – continuation)

Operational risk scenario analysis – part II: implementation and sustainability

4:00 Challenges & developing a robust ongoing program Challenges & developing a robust ongoing program

5:00 End of workshops

Post-conference workshops Thursday, March 21st, 2013, New York

Workshop 6 AML at your institution: Developing a comprehensive anti money laundering

framework - implementation strategies, best practice and industry case studies8:30 Registration and breakfast

9:00 AML in theory and in practiceSterling Daines, Compliance Surveillance Strategy Group, Anti-Money Laundering, Managing Director, GOLDMAN SACHS Renata Santos, Executive Director, Head of Anti-Money Laundering Compliance Americas, MORGAN STANLEY


11:00 The grey areas in AML rulesNerissa P. Hall, Director, Head of US AML Compliance, CREDIT SUISSE

12:30 Lunch

1:30 Lessons from recent enforcement actions John Kancans, Head of AML, Asset Management, DEUTSCHE BANK


3:30 AML best practiceDenise M. Wright, Head of AML and Sanctions Compliance, RABOBANK INTERNATIONAL - North America Wholesale

5:00 End of workshop



EARLY BIRD DISCOUNT

Sponsorship opportunitiesTo find out how your organization can benefit from sponsoring and exhibiting at this event, contact:Rob Mannix E: [email protected] T: +44 (0) 207 316 9697

Presentation & cocktail sponsor:

Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 167,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential.

Ernst & Young refers to the global organization of member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

ey.com

Leading practitioners will include:

Join OpRisk in London on 11-14 June 2013

Be the first to receive details of the 2013 agenda, complete a remind me form at: opriskeurope.com

Hosted by:

SAVE THE DATE

Financial crime Oprisk appetite Business value Loss data

The 15th annual OpRisk Europe conference will take place on 11-14th June 2013, so save the date now in your diaries. Held in London, the conference will bring together leading operational risk practitioners who will discuss the challenges the industry is facing. Attend and get up-to-date with the latest regulatory developments whilst taking part in discussions on embedding oprisk in front office and the function of operational risk in the ERM framework.

SponsorshipFor sponsorship opportunities please contact:Rob Mannix E: [email protected] T: +44 (0) 207 316 9697

RegistrationFor registration enquiries please contact:Yasna Mostofi E: [email protected] T: +44 (0) 207 004 7563

Regulation Stress-testing KRIs Governance & ERM

11-14 June 2013, London

Charlie Beach, Head of IB ORC, UBS John Wertheim, EMEA Head of Operational Risk,

MORGAN STANLEY Michael Paisley, Head of Operational Risk Unit,

IT & Operational Risk, SANTANDER Petra Merl, Head of Operational Risk,

HypoVereinsbank - Member of UNICREDIT

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Our 2013 keynote speaker will be:

Scott O’Malia, Commissioner, US COMMODITY FUTURES TRADING COMMISSION

RMORROREU13_AD210X297.indd 1 17/12/2012 12:08

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Disclaimer: We accept bookings on the understanding that if we cannot meet our obligations because of circumstances beyond our control, we will not be held liable for loss suffered by you or a third party. This includes (without limitation) a change in the programme or an alteration to the venue and/or speakers. Venue Rules: You must comply with all rules, regulations, and other reasonable instructions of the owner of the venue at which the event is taking place.Photography: Photography and/or recording (whether visual or aural) of the proceedings of the event without our prior written consent are strictly prohibited.Personal Effects: We are not responsible otherwise liable to you for loss or damage to your personal property while you are in attendance at the venue at which the event is taking place.Liability: Except in relation to personal injury/death arising from our negligence or fraud, we shall not be liableto you for any sum greater than the amount you are liable to pay to attend the event.Cancellation/Substitution: Cancellations must be received in writing more than three weeks before the event. If a cancellation is received within three weeks of the event the delegate fee will be payable in full. Cancellations morethan three weeks before the event are subject to a 10% administration fee. A substitute delegate is always welcome, but

the organiser MUST be notified in advance of the event to avoid incurring a charge. Delegate substitutions may NOT be made at the event. If you do not attend the event or notify us of your intention to cancel, the full fee will still be payable.Payment: Payment must be received before the event start date. If we have not received payment in full by theevent start date, you will be required to provide a credit card guarantee on the day to gain entry.Data Protection: By registering for OpRisk North America, Incisive Financial Publishing Limited will send you furtherinformation relating to this event. In addition we will send you information about our other relevantproducts and services which we believe will be of interest to you. If you do not wish to receive otherrelevant information from Incisive Financial Publishing Limited via a particular medium, please tick thefollowing relevant boxes: Mail Tel Emai

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In order that we process your registration with maximum efficiency, we request that a copy of this booking form accompanies your payment.

Your registration fee includes your conference/seminar materials and the conference cocktail party. If you require an invoice please inform us stating whether you need an original or a fax copy. We accept company cheques, credit cards and bank transfers. Please allow a minimum of seven working days for a bank transfer to reach us and phone or fax us when it has been sent. Please state the event name and delegate name to which it relates.

Venue and Accommodation

New York Marriott Marquis 1535 Broadway, New York, NY 10036 Tel: 1-212-398-1900

Early bird 1 Book by December 21, 2012

Early bird 2 Book by January 25, 2013

Full Price

Two Day Conference + Pre + Post Conference Workshops

$4,349 $4,599 $4,849

Two Day Conference + Pre OR Post Workshops

$3,599 $3,799 $3,999

Two Day Conference Only $2,649 $2,799 $2,949

Pre OR Post Workshops Only $1,399 $1,499 $1,599

Please select which pre-conference and or post-conference seminars you wish to attend: Pre-Conference Workshop 1: Managing operational risk in a retail bank Pre-Conference Workshop 2: Introduction to operational risk modeling Pre-Conference Workshop 3: Stress testing operational risk for capital planning and capital adequacy Post-Conference Workshop 4: Effective use of key risk and control indicators in managing operational risk Post-Conference Workshop 5: Scenario analysis and its usage in operational risk management Post-Conference Workshop 6: AML at your institution: Developing a comprehensive anti-money laundering

framework – implementation strategies, best practice and industry case studies

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March 18-21, 2013, New Yorkoprisknorthamerica.com

OpRisk North America 2013 Brochure

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