e-ADMINISTRATIVE SERVICES: A FUTURE BENFICIAL

OPPORTUNITY

Strategic Documents

Common e-Government Strategy of the Republic of Bulgaria 2011 – 2015;

Strategy for Introducing e-Healthcare in Bulgaria.

Mission of e-Government in the Republic of Bulgaria:

Through accelerated building and development of e-governance, the government of the Republic of Bulgaria will provide higher quality and easier to access services to citizens and the business, enhance the efficiency and effectiveness of administration, improve visibility and accountability, curb corruption, generate new opportunities for participation of civil society structures in government.

e-Government Principles:

User-centered administrative services (accessibility at any time, regardless of

location);Efficiency and effectiveness;Accountability and visibility of administration in e-service provision

and decision making (public information accessibility, reporting);

Trust and safety.

e-Government Model

e-Healthcare:

e-Healthcare is a fast developing sector characterized by interaction between medical informatics, public healthcare, health service and information provision based on modern information and communication technology. It characterizes not only a technical development, but also a commitment to global thinking, to improve healthcare locally, regionally and worldwide.

From a modern perspective, e-healthcare is a complex of measures based on an organizational, technological and legal framework spanning over the entire functioning aspect of the healthcare system.

Strategic Goal of e-Healthcare:

To improve Bulgarian citizens’ health and quality of life by providing equal access to modern, effective and quality healthcare services based on existing and new technology opportunities compliant with the population’s changing needs and increased mobility.

e-Healthcare Principles: Effectiveness;Quality healthcare services;Evidence based medicine (aims to facilitate medical decision making); Adequate training of healthcare staff;Equal access (opportunity for all citizens to access medical information through

the internet; enhance opportunities for choice of healthcare services); Ethics (e-healthcare builds new forms of patient-doctor relationships and poses new

challenges and ethical issues in relation to online practices, informed consent, confidentiality, etc.)

Measures for implementation of e-healthcare objectives: Develop an integrated information system for information exchange

among healthcare employees: Adoption of e-healthcare cards; Adoption of software applications for real-time complex information processing

(e-referrals, e-prescriptions, laboratory data and other tests); Development of complex and cross-integrated hospital information systems; Setting up complete e-patient records; Building the necessary infrastructure – networks, connectors, etc.; Building facilities and equipment for tele-medical projects.

Measures for implementation of e-healthcare objectives:

Standardization and information security:The development of an information system in any sector is preceded by structuring and unification of processed information through: Adoption of national health information standards; Development of a national health information network model; Development of compatibility standards for healthcare information systems; Adoption of security policies for healthcare information systems; Access to the personal electronic health record through electronic smartcards,

encrypted data exchange forms.Application of good practices and operating compatibility;

Measures for implementation of e-healthcare objectives :

Information and training: Provision of real-time web based services; Electronic provision of easily accessible information to the population through

creation of portals on: provision of information about different methods of treatment; rights and

obligations of health insured citizens and health-care providers; health education; health prevention;

Adoption of electronic systems for qualification maintenance and continuing training of health specialists;

Development of systems for assisting decision making by health specialists and exchange of clinical information;

Provision of public registers for medical institutions, pharmacies, etc.

Legislation

E-Government Act (stipulates the activities of administrative authorities in dealing with electronic documents, the provision of electronic administrative services and the exchange of electronic documents among administrative bodies; implemented also in relation to activities of persons performing public functions and organizations providing public services);

Electronic Document and Electronic Signature Act;Electronic Communications Act (provides legal definitions of concepts like

internet, e-mail, interface, etc.);

Regulation on Electronic Administrative Services.

Useful Links

Ministry of Health: http://www.mh.government.bg

Useful Links

National Health Insurance Fund:http://www.nhif.bg

Useful Links

Regional Public Health Inspectorate, Veliko Tarnovo:http://www.rzi-vt.org

Useful Links

National Center for Public Health and Analysis: http://www.ncphp.government.bg

Useful Links

World Health Organization:http://www.who.int/en/index.html

Useful Links

http://www.doctorbg.com;

Thank you for your attention!