OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President,...
-
Upload
myra-barrett -
Category
Documents
-
view
216 -
download
0
Transcript of OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President,...
![Page 1: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/1.jpg)
OPPD Listens
Future Generation and Supply Resource Options
Timothy J. Burke, Vice President, Customer Service and Public Affairs,
OPPD
1
![Page 2: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/2.jpg)
The Stakeholder Process
![Page 3: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/3.jpg)
The Schedule
3
![Page 4: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/4.jpg)
The Process
4
OPPD’s mission is to provide affordable, reliable and environmentally sensitive energy service to our customers.
![Page 5: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/5.jpg)
Privileged and Confidential
Phase 1 – Information Gathering
•14 Open Houses/Community Outreach across service territory
•On-line and in-person comment form
•Engaged customers through social media and website through OPPDListens.com
•Education about the power industry
![Page 6: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/6.jpg)
Privileged and Confidential
Phase 1 – What We Heard
Top 5 Comment Trends
Positive feedback for the OPPD stakeholder process
Support for general renewables
Advocates for solar energy
Interest in incentive programs
Proponents of energy-efficiency and conservation programs
![Page 7: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/7.jpg)
Privileged and Confidential
Phase 2 – Market Research
•Qualitative and Quantitative Research conducted by industry leader – Market Strategies International
•8 residential and 1 commercial industrial focus groups (Qualitative) Sought impressions of 15 portfolio options
•On-line Survey (Quantitative)• A statistically representative random sample of OPPD
customers
![Page 8: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/8.jpg)
Survey Methodology Online survey
Data collection 3/31 - 4/6
Over 400 surveys collected across OPPD territory
Questions focused on trade-offs of economic, environment, cost and risk attributes
Focus Groups Methodology In-person focus groups
• 8 residential focus groups
• 1 commercial/industrial focus group
Conducted focus groups 4/1 – 4/3
Discussion focused on trade-offs of resources attributes; Resource Options were presented for evaluation
Phase 2: Market Research Approach
© Market Strategies International 2014
All rights and information reserved
![Page 9: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/9.jpg)
Each respondent is shown 16 pairs of scenarios, each systematically rotated (A-B, B-C, C-A, etc.). In 16 pairs, each respondent sees each scenario twice.
By having customers make trade-offs, a value is assigned for each scenario for each respondent that indicates both the relative rank order and the strength of their preference.
Phase 2: Survey Trade-Off Analysis
© Market Strategies International 2014
All rights and information reserved
![Page 10: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/10.jpg)
Privileged and Confidential
Phase 2 – What We Heard
Five resource options surfaced by the customers. All five options capture the community’s preferences for:
Affordability
Renewable features
Reduction in conventional emissions and greenhouse gases
Customer energy-efficiency programs
![Page 11: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/11.jpg)
Privileged and Confidential
Phase 3 – Moderated Public Forum
Forum was streamed live to locations throughout the district
The goals of the panel were:
Report back what was heard in Phase 1 & 2
Present the customer preferred options
Give the public the opportunity to clarify questions and provide feedback
![Page 12: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/12.jpg)
• Stakeholders trust OPPD to make the right decisions
• They want electricity to be affordable, but willing to pay slightly more for:
– Additional Demand-Side Management Programs
– Additional reductions in environmental emissions
– Low tipping point on bill increases
• They were not in favor of short-term retrofitting or refueling of a facility if it is uneconomic in a short timeframe after work is completed.
• Stakeholder process showed that customer expectation is aligned with OPPD’s mission statement
Stakeholder Summary
![Page 13: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/13.jpg)
Phase 2: Provided Reaction to Resource Option Attributes
All rights and information reserved
![Page 14: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/14.jpg)
Phase 2: Survey Trade-Off Analysis (cont’d)
= Current plan © Market Strategies International 2014
All rights and information reserved
![Page 15: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/15.jpg)
= Current plan © Market Strategies International 2014
All rights and information reserved
Phase 2: Survey Trade-Off Analysis (cont’d)
![Page 16: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/16.jpg)
= Current plan © Market Strategies International 2014
All rights and information reserved
Phase 2: Survey Trade-Off Analysis (cont’d)
![Page 17: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/17.jpg)
= Current plan © Market Strategies International 2014
All rights and information reserved
Phase 2: Survey Trade-Off Analysis (cont’d)
![Page 18: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/18.jpg)
Privileged and Confidential
![Page 19: OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1.](https://reader036.fdocuments.in/reader036/viewer/2022062517/56649ece5503460f94bdbbee/html5/thumbnails/19.jpg)
Thoroughly evaluated feasible options
Listened to and considered stakeholder input
Aligned option with mission Provide affordable, reliable and environmentally sensitive energy services to our customers
Provided Board with a fair, equitable and informed recommendation