Operations Helping Hand Manual

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Operation Helping Hands:

A Project of Home Restoration utilizing Volunteers

Updated: February 4, 2013

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http://www.gismaps.fema.gov/2005graphics/dr1603/dec_1603.pdf


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Table of Contents

..............................................................................................................................................4Operation Helping Hands:...................................................................................................4

A Project of Home Restoration utilizing Volunteers...........................................................4Table of Contents.............................................................................................................5

....................................................................................................................................5Executive Summary.....................................................................................................6Project Vision..............................................................................................................6Project Goals: Operation Helping Hands....................................................................6Project Description......................................................................................................7(Again, because of the large scale devastation, we didnt get to this. Many of theelderly didnt need job training. If they had relatives, chances were they hadevacuated to some other location.)..............................................................................8Key Measurements--....................................................................................................8

Project Phases..............................................................................................................8Project Model.............................................................................................................10Identifying the Work..................................................................................................11Recruiting and Managing the Volunteers..................................................................12Material Requirements and Supply...........................................................................12Project Management..................................................................................................13Roles & Responsibilities............................................................................................13Communications........................................................................................................16Resources Required...................................................................................................17Appendix 1: Map of Louisiana .................................................................................18Appendix 3: Parish Participation Form.....................................................................21

Parish: ___________________________________________ ................................21Pastor: ___________________________________________.................................21Phone: _____________ E-mail: _____________________....................................21Other Contact: ________________________________________...........................21Phone: _____________ E-mail: _____________________.................................21Appendix 4: Accommodation Prospects...................................................................22Appendix 5: Homeowner Release of Liability........................................................23Appendix 6: Volunteer Release Form......................................................................24

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Executive Summary

In the devastating wake of Hurricane Katrina, Catholic Charities has an opportunity toprovide desperately needed leadership and service to the people of New Orleans. Theoutcome of this effort, if scaled sufficiently, could add to the future health of the city, and

confirm the commitment of the Catholic Church to the welfare of the poor and needywho are at risk.

Operation Helping Hands uses the leadership of Catholic Charities of New

Orleans to help a significant number of needy homeowners reoccupy their housesthrough the use of large scale volunteers mobilized from around the country.

A small team of 7 people drives a model for neighborhood and home cleanup and

restoration that can be scaled across the city. This project team calls on the parishstructures in place both to identify the opportunities for service, as well as tomobilize accommodation and hospitality for large groups of volunteers. These

volunteers largely come from outside the Archdiocese in the initial stages, but areto be replaced by members of the local communities over time. (This neverhappened in New Orleans because of the large-scale devastation.)

The project depends on corporate partnerships, external funding from

governmental and other agencies looking to promote increased housing stock,employment creation, and community development.

Project Vision

Enable a significant number of people to reoccupy their own homes in the area of

New Orleans who otherwise would not be able to do so.

Create a positive image for the Catholic Church among the general population in

New Orleans as a Church that is committed to helping the poor when they neededit most.

Project Goals: Operation Helping Hands

Mobilize and manage a volunteer corps to help the neediest home owners within

the Archdiocese of New Orleans to clean up their neighborhoods and restore theirhomes in the aftermath of Hurricane Katrina

Strengthen the solidarity of parishes, Catholic Charities agencies and other

partnering groups across the Archdiocese Over a 12 month period, gut and clean over 2,172 houses utilizing 26,064

volunteers at a cost of $431 per house. (We gutted 1,925 homes and elderlyapartments and rebuilt 215 homes.)

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Project Description

People in the area of the Archdiocese of New Orleans have suffered the loss of as manyas 300,000 homes due to the effects of Hurricane Katrina. A significant number of thesepeople did not have flood or homeowners insurance to help them in the rebuilding of

their homes. Others want to get started on rebuilding but are elderly or infirm. Some donot have the skills or know how to do the job themselves.

The implications of long-term loss of housing for these people are:

Movement away from New Orleans to another city or state with loss of

population in the city and environs

Movement of many people from the ranks of the middle class to poverty due to

financial loss and stability (stable homeowners to unstable renters)

Breakdown of family ties and community structures

Weakened economic state for New Orleans

This project attempts to mobilize and manage large numbers of volunteers to help withthe neighborhood cleanup and restoration of homes for those who cannot assemble thephysical or financial resources to accomplish this on their own. It also includes specialcases of rental housing for the neediest (e.g. Church sponsored). Other projects mayaddress the needs of:

Rebuilding schools and churches

Helping restore general rental properties

Building new homes for the needy

Providing supplemental assistance to homeowners with insurance coverage andother resources

(We never got around to any of these because trying to get our target group backhome was enough of a battle. State programs later came forward to address the rentalproperties, both small and large complexes. Schools and churches finally got somereimbursement from FEMA; though it took a very long time and wasnt enough! Many ,if not all of the Catholic churches and schools were underinsured. )

The context of this effort is that FEMA and some other local church groups have alreadybegun to organize local efforts in this area. However, the Catholic Church has not beenvisible in the community in these types of support. One way or another, the response ofthe Catholic Church and its people at this moment will leave a lasting impression on thelarger community. As the largest religious institution in the area, it is a marvelousopportunity for the Church to demonstrate the meaning of a preferential option for thepoor.

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One of the key follow-on goals of the project is to involve those benefiting from theproject in development of their own skills and to strengthen local communities. Theyshould participate in the rebuilding of their neighborhoods and homes for their owndignity and to gain additional skills that will make them more employable.

(Again, because of the large scale devastation, we didnt get to this. Many of the elderlydidnt need job training. If they had relatives, chances were they had evacuatedto some other location.)

Key Measurements--

Total number of houses improved: 2,1401,925 gutted and 215 rebuilt

Total amount of materials : Millions of dollarsdonated and purchased

Total number of volunteers : Close to 50,000

Total number of volunteer groups: Thousands

Total number of meals served: ????

Total number of parishes engaged: Well over 150a few locally and others

from around the country

Total budget for 12 months: Probably close to $2 million

Project Phases

Phase 1One month

We started in Nov. 2005 and were fully operational by late December 2005

Pilot projects

Focus on general neighborhood cleanup and house cleanup

Recruit and train leadership, and develop project model

Phase 2Three months

Begin to scale the model by adding more work sites and groups

Focus on housing cleanup and mold abatement

Phase 3Three to twelve months

Fully scale the model

Large scale housing cleanup

Beginning house restoration activities

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Project Model

Total Project Level Structure

The Project Director serves as the center of a team of 6 other coordinators, each of

whom has a separate set of responsibilities (see Roles and Responsibilities below).

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BuildingMaterialsCoordinator

ClientServicesMana er

FoodCoordinator

HousingCoordinator

ProjectDirector

Work TeamsCoordinator

VolunteerServicesCoordinator


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Local Work Site Structure

At the local site, the work team (a group of 10-15 people) forms the key link to get thework done, with support from the other resource areas. Each work team is led by a workteam leader. On basic cleanup jobs, the work team leader may come from within thegroup of volunteers. On more complex jobs, the Project Manager may assign a skilled

work team leader.

Identifying the Work

Types of Work Undertaken

General cleanup of neighborhoods of trees and other debris

General cleanup inside homes (sweeping, mopping, removing carpet, moving

furniture, removing drywall, surface cleaning) Mold abatement (heavy duty cleaning, spraying, brushing, drying out)

Restoration work (light carpentry, flooring, drywall installation, painting, roofing)

(We elected not to cut down trees or do any sort of roofing work because of the liability.)

Selection Criteria

Owners of homes without adequate flood insurance who want to reoccupy their

house.

Elderly, disabled families who want to reoccupy their house.

Priority of Work over Time

Work priority will change over time. Initially the need is to get people on the street withbasic clean up using unskilled labor. As time passes, we will require more technicalskills of carpentry, roofing as we move to restoration.

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BuildingMaterials

Work Sites

Food Housing

Work Team10-15 people


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Work Site Selection Process

The Client Services Manager works closely with pastors and social ministry teams withinthe Archdiocese for a proper intake of needs and identification of qualified job sites.

(We started off going to deanery meetings all over the Archdiocese to let the priests know

what we were doing and to solicit their help. We sent messages to church bulletins andthrough the Archdioceses Communications office to the Archbishops weekly bulletin toall parishes. The most effective method of all was publicizing our main Hotline numberand taking calls. In the beginning, we averaged about 100 calls a day. Many of the localchurches were overwhelmed. As we said before, St. Gabriel had the most effectiveparish-based ministry of getting the homes gutted and then rebuilt. They were also ableto offer homeowners $1000 gift cards for building supplies.)

Recruiting and Managing the Volunteers

General Principles

Volunteers should not have to travel more than 30 minutes to work sites each day.

Volunteers coming from outside the area (for which local housing needs to beprovided) should stay for one week or at least a long week end

Volunteer groups need to include the sweat equity of those whose homes and

churches are being helped, if possible. Homeowners may be in such shock oroverwhelmed with other family issues that this is not possible. If they can help,fine, but dont count on it.

Large numbers of external volunteers should gradually be replaced by large

number of local volunteers as people get back into their homes and neighbors canhelp neighbors. (Again, this never happened in NOLA.)

All volunteer groups should mix their time of service with opportunities for

reflection and participation in the local faith communities

Supporting the Volunteer Groups

Assume that there will be natural peaks in the supply of volunteers

(Thanksgiving, Xmas break, Spring breaks). Spring Break was the most hectic ofall. Plan accordingly.

Assume that most local volunteer efforts will be over weekends. Plan

accordingly.

Material Requirements and Supply

Tools Required

Brooms and mops

Rakes, hoes, shovels, wheel barrows

Carpentry tools (hammers, crowbars, mauls, drills, etc.)

Fans, dehumidifiers and mold abatement equipmentsuch as hand sprayers and

brushes

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Material Supplies

Protective gear (masks, white suits)

Cleaning supplies

Sheet rock

Insulation Wood, nails, screws

Flooring material

Paint

Doors, trim

Light fixtures

Cabinets

Windows

Supply Strategy

Materials are obtained by project staff so that clients do not have to pay for thesematerials.

Warehousing facility for housing of goods, along with appropriate inventory

controls is established at a central location.

Volunteer work teams who bring their own tools and supplies often leave these

donated tools for future work team to use.

Project Management

Initial Staffing

Project Director

Volunteer Services Coordinator

Client Services Manager

Project Manager

Building Materials Coordinator

Food Coordinator

Housing Coordinator

Roles & Responsibilities

Project Director

Overall responsibility for success of the project Full time position

Supervises lead coordinators described below and ensures the smooth functioning

of the total project.

Works with Catholic Charities management for appropriate funding and resources

for the project

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Building Materials Coordinator

Responsible for total supply chain and provision of materials and tools, for the

work sites to do their work Converts work site schedule into forecasts of materials and tools

Manages purchasing/donations process for materials and tools

Arranges for warehousing and security of materials and tools along with

inventory controls. (We converted a closed church/ school to be our warehouseand office space. It helps with communication if everyone is at the samelocation.)

Arranges for transportation of materials and tools to work sites according to

master work schedule

Client Services Manager

Works with local parishes and community groups to identify qualified homes for

volunteer groups to assist

Supervised a team of two full-time advocates who worked with Manager in

providing help to homeowners.

Completes application process and intake forms

Coordinates with Project Manager on homeowner communication

Searches for gap funding for homeowner

Manages calls/provides follow-up to Hotline. (We had volunteers come in and

return calls, taking down info so we could mail out a prelim application.)

Maintains all records/files of homeowner transactions Follows up to ensure client satisfaction with the work done. Present at final walk

through of home.

Food Coordinator

Coordinates between Housing coordinator and other partner groups to arrange for

meals at the Housing facilities and for main evening meal. (Groups helpedthemselves to muffins or cold cereal for breakfast, made their own bag lunches,and returned to St. Raymonds for a hot, evening meal. Coordinator needs tokeep all the housing facilities stocked with food.)

Orders all food and needed supplies.

Ensures cleanup after each meal

Coordinates meal preparation. (Initially, we had this person helping out in the

kitchen of one of our elderly housing complexes and doing actual cooking. Later,as staffing grew, they catered the meals for us and we simply arranged pickupand setup. Finally, we ended up cooking on site, serving from a steam table, withcleanup afterward. We used disposable plates and plastic ware.)

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Housing Coordinator

Arranges for accommodations for groups of volunteers during their period of stay

in the area Manages provision of:

o Dorms/Gyms/Tents or other housing space

o Beds/mattresses/cots

o Bed linens, towels

o Showers and bathroom facilities

o Laundry for linens and clothing of volunteer groups

o Kitchen and eating facilities

Project Manager

Develops and manages a plan of phased work for cleanup, mold abatement and

restoration of local homes.

Develops the work plan for each qualified site. These work plans should be

simple and repeatable on a large scale.

Develops and implements safety guidelines (e.g. EPA and OSHA rules) for work

teams

Undertakes advance inspections to confirm qualification of the proposed

worksites and obtains necessary waivers of liability

Develops a network of trained worksite coordinators at the local/parish level to

support the work

Manages work schedule with work site coordinator and larger team Recruits, trains and supervises a qualified team of local work team leaders

through local parishes and other agencies.

Assigns work teams according to the master schedule.

Provides the Volunteer Services Coordinator with a forecast of volunteers needed.

Works with external agencies and partners to identify best practices and

constantly improve methods.

Develops reputable list of contractors and sub-contractors for rebuilding phase.

Makes sure all their licenses, insurance, etc. is current.

Develops/reviews scope of work/estimates for each home to be rebuilt.

Maintains good relationship with city inspectors.

Supervises project coordinators and crew leaders.

Volunteer Services Coordinator

Recruits and organizes large numbers of volunteers to help with execution of the

project.

Prepares proper in-take and maintains database of all appropriate contacts

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Matches the pipeline of work site opportunities with the required number of

skilled people

Develops appropriate guidelines for selection and vetting of volunteers

Provides supplying groups with recognition and certificates when the work is

done.

Tracks number of volunteers and volunteer hours for reporting.

Work Team Leaders

Supervises and leads the volunteer group at each work site and ensures the job is done ontime to the satisfaction of the client. (We used AmeriCorps, NCCC, our own volunteercorps, etc. to fill this role. Most were willing to work for at least 6 months to a year for asmall stipend {$400 per month}, along with insurance and housing.)

Accompanies the volunteers to the site and provides them any basic training in

their jobs

Manages all site interactions with the home owner, to ensure smooth relations.

(Gets support from the work site coordinator to ensure correct expectations).

Ensures that all materials and tools delivered to the site as promised.

Resolves conflicts on the job and within the team

Communications

Communications are an important component in the success of the project, since:

We want to spread the word that Catholic people of God care for their neighbors

and those in need.

People need to see what they can accomplish when they are empowered Success begets successpeople will want to become involved if they hear that

good things are happening

Publicity is a low priority initially, but should ramp up with any initial successes.Potential tactics:

Maintain a strong link between Operation Helping Hands and Catholic Charities

Water bottles and hats for all volunteers (work teams and support teams). We

sold Helping Hands T-shirts and sweatshirts. Toward the end, we were onlygiving out water bottles, to save money. Good to have something identifying asCatholic Charities, since people will start to run scams as a result of the

disaster. We got that several times; people contacted elderly homeowners

asking for money or to be let into homes.

Banners at local work sites and support sites and on vehicles

Publicity through the Archdiocesan newspaper and secular press (handled by

CCANO Communications Director)

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Resources Required

Phase 11 month

Staffing: Recruit and hire team members

Materials: Develop initial materials list and

Volunteers: 50

Phase 23 months

StaffingFull staff

MaterialsPurchase materials for 10 teams

Obtain vehicles for transportation

Volunteers: 1,500

Phase 33 to 12 months

Staffing: Seek long-term volunteer staff via Jesuit Volunteer Corp, Americorps,

etc. to assist Team Coordinators. Materials: Replenish worn or damaged materials as needed

Volunteers: 7,000

Funding

The project solicits funding/resources from the following sources:

Private foundations

Major governmental organizations that are looking to 1) improve the supply of

housing, 2) create employment opportunities, 3) enable skills development.

Catholic Relief Services and Catholic Charities USA may provide partnership

grants, skilled project staff, and other assistance

Our state provided Road Home grants to homeowners who qualified and later

forgivable loans/grants to those victimized by contractor fraud.

City of New Orleans also used CDBG money in the form of a grant to non-profits

to help rebuild. This was from HUD, just as Road Home grants were.

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Appendix 1: Map of Louisiana

Civil parishes of the Archdiocese of New Orleans:* Jefferson * St Charles* Orleans * St John the Baptist* Plaquemines * St Tammany* St Bernard * Washington

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Archdiocese of

New Orleans


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Appendix 2: Other Resources

A. Sources of Volunteers1. Every parish in the Archdiocese of New Orleans2. Every external parish partnering with a parish in the Archdiocese of New Orleans

Contact: Fr. Joe Palermo, (337) 405-90663. Knights of Maltawant to offer volunteers for rebuilding.

Contact: Ozzy Marcenaro, (713) 501-20404. Diaconal Community

Contact: Deacon William Ditewig, Director of NADD([email protected])

5. Jesuit Volunteer CorpsContact: Pam Krinock, Executive Director, JVC South(713) 756-5095

6. Association of Catholic Colleges and UniversitiesContact: Richard A. Yanikoski, Ph.D., President and Executive Director

(202) 457-0650, [email protected]. Catholic Network of Volunteer Service, promoted through 200 memberorganizations, building database of contacts listed on www.cnvs.org

8. Campus Ministries at colleges and universitiesCatholic Campus Ministry AssociationContact: Executive Board Chair, Dee Bernhardt, (608) 348-7530,[email protected]

9. CRS Volunteer Program2 year stints with 18 months overseas and the last 6months in a US diocese sharing their experience; work through Tom Constanza

10. Post on electronic bulletin boards VolunteerMatch, SERVEnet, Idealist.org,VolunteerSolutions

11. Work with CC Communications Director Beth Millbank on national press release,especially through Catholic News Service, (202) 541-3250,[email protected];

12. Post on Catholic Charities web site, ccano.org and ask for special mention onwww.catholiccharitiesusa.org as well as every Catholic Charities organizationacross the US

13. Break Away, the Alternative Break ConnectionContact: Jake Brewer, (850) 644-3440,[email protected]

14. Catholic World Missions, high school, college and family mission tripsContact: Rob Duke, 225-341-4536 (in Baton Rouge); 302-521-7572

15. Knights of Columbus Headquarters

Contact: Supreme Knight Carl A. Anderson (203) 752-4000

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mailto:[email protected]:[email protected]:[email protected]://www.catholiccharitiesusa.org/mailto:[email protected]:[email protected]:[email protected]:[email protected]://www.catholiccharitiesusa.org/mailto:[email protected]


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B. Model Programs1. Rebuilding Together (Christmas in April)large scale housing repairs on 1

weekend per yearContact: Dick Miller, Kansas City, MO

2. Operation Restore Hoperepairs to rental properties with landlord promise to

hold rents for 36 months. Got up and running in Baton Rouge in 2 weeks.Contact: Entergy Louisiana and Entergy New Orleans3. Operation Blue Roof Call-in CenterFree repairs for partially damaged roofs

Contact: US Army Corps of Engineers4. Habitat for Humanityplan to build 150 homes in New Orleans in next 9 mos.

and 1,000-2000 Habitat houses in Orleans, Jefferson and St Bernard Parishes infollowing 24 mos.

Contact: Jim Pate, local director in New Orleans5. Global SolidarityCRS programs to enlist US Catholics in aid to victims of

Hurricane Mitch in Central America.Contact: Christine Tucker

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Appendix 3: Parish Participation Form

YES! Operation Helping HandWe can provide the following by Thanksgiving (November 24, 2005):

Worksites for at least 10 people in needNeighborhoods, yards and homes of those without resources At least one work team of 10-15 peopleVolunteers for at least 1 weekend Accommodation for at least 1 work teamHousing, bathrooms and laundryshould be in one location per team Hospitality for at least 1 work teamMeals and transportation

Supplies & tools for at least 1 work teamCleaning supplies, yard tools, tear-out tools minimumParish: ___________________________________________

Pastor: ___________________________________________

Phone: _____________ E-mail: _____________________

Other Contact: ________________________________________

Phone: _____________ E-mail: _____________________

Please return to Catholic Charities of New Orleans, Fax: (225) 343-3187 ore-mail: [email protected] Thank you!!

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Appendix 4: Accommodation Prospects

1. Ave Maria Retreat Center2. Cenacle Retreat Center

3. Dominican Conference Center4. Hope Haven Center

5. St. Raphael School

6. Loyola University Residence Hall7. New Orleans Hostel, Marquette House8. St Clement of Rome Parish9. St Vincents Guest House (B&B)10. Tulane University Residence Hall11. Visitation of Our Lady Parish

(We used the dorms at Hope Haven and set up St. Raphaels school building as housing.

St. Raphael was only minutes away from our warehouse; Hope Haven was nearly 30-45minutes away. Hope Haven was partially stocked; we had to completely outfit St.Raphael, even to the point of building a portable shower house.)

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Appendix 5: Homeowner Release of Liability

1HOMEOWNER RELEASE OF LIABILITY

Name:________________________________________________________________________

Day Telephone:________________________ NightTelephone:__________________________

Address:______________________________________________________________________

I/we , _____________________________________, certify that I/we am/are theowner(s) of the above listed property. I/we give permission to volunteers fromto work on my property for the purpose of cleaning and/or removing walls, floors or otherstructural components and/or repairing my/our home. I/we understand that these are notprofessionals working for profit, and that no warranty is made as to the quality of workdone.

In consideration of the volunteer services to be rendered to me/us or on my/our propertyby the volunteers, I./we, the undersigned, release and agree to indemnify and holdharmless The Roman Catholic Church of the Archdiocese of New Orleans, CatholicCharities Archdiocese of New Orleans, any other related entity of the Archdiocese of

New Orleans, whether separately incorporated or not, including but not limited toParishes, and their members, officers, directors, executives, administrators, pastors,clergy, faculty, administrators, employees, representatives, insurers, re-insurers and/orself-insurance administrators, assigns and/or representatives (hereinafter collectivelyreferred to as the Releasees) from any and all claims, liability, damages, injury(including but not limited to physical and/or mental injury and/or death and/or propertydamage), delay or irregularity related to the aforementioned volunteer services.

This release covers all rights and causes of action of every kind, nature and description,which is the undersigned ever had, now has/have and, but for this release, may have.This release binds the undersigned and his/her/their heirs, representatives and assignees.

SIGNATURE:___________________________________ DATE:_________________

PRINTED NAME:

SIGNATURE:___________________________________ DATE:_________________

PRINTED NAME:

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Appendix 6: Volunteer Release Form

RELEASE, HOLD HARMLESS AND INDEMNITY AGREEMENT

In consideration of my being allowed to participate in the repair and clean-upeffort sponsored by , in , Louisiana, I,(hereinafter Releasor) a person of the full age of majority and a resident of theCounty/Parish of , State of , do hereby acknowledge that:

1) I voluntarily have chosen to travel to the foregoing area to perform cleanupand/or construction efforts in disaster relief at various types of houses and/or buildings(hereinafter volunteer effort;

2) I understand that this volunteer effort entails a risk of physical and/or mental

and/or emotional injury and often involves hard physical labor, heavy lifting, and/or otherstrenuous activity, which activity may include climbing on ladders and building framingother than on ground level;

3) I understand that the volunteer effort may expose me to harmful and/or illness-causing substances, including but not limited to mold and/or mildew;

4) I am in good health and physically and emotionally able to perform theforegoing volunteer effort.

I further understand that I am engaging in this volunteer effort at my own risk and

will be exposed to various injury-causing risks, including but not limited to contracting ofillnesses and/or incurring physical injuries. I also understand that I am assuming any andall risk of any injury or damages of any type that I may sustain, including but not limitedto physical, mental, or financial injuries (e.g., loss of wages). I also understand that I amsolely responsible for any and all costs and/or expenses that I may incur arising out of myparticipation in the volunteer effort, including but not limited to any costs and/orexpenses arising out of housing, meals, and/or losses from theft. I also understand that inperforming services for the volunteer effort that if I become injured, because of theconditions of the City of New Orleans and its environs I may not have available to me thesame level of medical care that I may be accustomed to which may subject me to further,additional risks of physical and/or emotional injury or damage and/or may increase the

severity of such injury or damage.

I further understand that in the event that I am offered any housingaccommodations while participating in the volunteer effort, I will abide by whateverregulations may be in effect for the accommodations at the time.

In consideration of my being able to participate in the volunteer effort, whichparticipation I acknowledge has intrinsic value and worth to me, I further agree to release,

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indemnify and hold harmless The Roman Catholic Church of the Archdiocese of NewOrleans, Catholic Charities Archdiocese of New Orleans, any other related entity of theArchdiocese of New Orleans, whether separately incorporated or not, including but notlimited to Parishes, and their members, officers, directors, executives, administrators,pastors, clergy, faculty, administrators, employees, representatives, insurers, reinsurers

and/or self-insurance administrators, assigns and/or representatives (hereinaftercollectively referred to as the Releasees) of and from any and all manner of actions,suits, liens, debts, damages, injuries (including but not limited to claims for bodily injury,mental anguish and/or death), economic damages (including but not limited to loss ofwages and loss by theft), claims arising from travel or lodging and any and all otherclaims and demands whatsoever (hereinafter, collectively, claims), at law or in equity,and arising out of or under any law of the United States, or any of the several states,including but not limited to the laws of the State of Louisiana, including but not limitedto the laws of obligations and/or laws of tort and/or delict, arising from my participationin volunteer effort, whether such claims or causes of action arise from my ownnegligence, strict liability or fault or from the negligence, strict liability or fault of

Releasees or any third parties for whom the volunteer effort is performed. Releasorspecifically acknowledges that this agreement includes a Release, Hold Harmless andIndemnity in favor of Releasees and third parties for their own negligence, strict liabilityor fault of any kind or nature whatsoever.

I further agree that this Agreement shall be construed in accord with the laws ofthe State of Louisiana, which shall be the forum for any dispute concerning myparticipation in the volunteer effort. I further acknowledge and agree that the terms andconditions of this Agreement shall be severable and that if any term or condition shall beheld to be illegal, unenforceable or in conflict with the laws of the State of Louisiana, thevalidity of the remaining portions of the Agreement shall not be affected thereby andshall remain in full force and effect.

I further agree that this Agreement supersedes any previous and/orcontemporaneous verbal agreements in regard to my participation in the volunteer effortand cannot be changed an/or amended unless in writing.

By:

Print Name:

Date:

Operations Helping Hand Manual

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