Operations Academy Senior Management Program
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Transcript of Operations Academy Senior Management Program
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Operations AcademySenior Management
Program
Next Offering
October 15-25, 2013
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Overall Program Description
Emphasis on Surface Transportation Management and Operations
2 week “Total Immersion” course with pre-study requirements
Intended for practitioners desiring advancement & recognition in Operations
Focuses on the unique aspects of surface transportation M&O
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Program Objectives
Describe the impact of M&O on mobility and safety
Manage an organization whose primary mission is M&O
Advocate the creation of an operational focus within their agencies
Demonstrate knowledge of the technical tools of M&O and the conditions under which they can be effectively applied
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Additional Benefits
For the individual• Networking with peers from other jurisdictions
• National recognition
• CEUs and certificate of completion
• Recognition from employer To the agency
• Individuals trained in operations
• Ability to develop an operations focus
• A constructive analysis of the agency’s current focus on management and operations
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Student Profile
Mid to high level managers whose existing or future responsibilities include management and operations of the transportation system
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Student Examples
Manager of Traffic Operations District/Division engineer Regional Director Director of Maintenance Transportation Operations Center Manager Manager of Traffic Engineering (state or local) Senior Transportation Planner (state, local or
MPO)
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Curriculum
HOURS
Pre-study 20
Classroom Lectures 35
Workshops 18
Field Visits 18
Dinner/Lunch Speakers 5
Opening/Closing 4
Totals 100
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Operations Template
Continuing Exercise Used to Identify Key Features Required for Effective Operations
Glue that Integrates Curriculum Activities Developed by the Program Participants
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Pre-study Needed to ensure participants enter program with the
same basic level of knowledge in certain topic areas Occurs over a two month period Required time depends on the student’s background Summary of Subjects:
• Traffic management
• Incident management
• Emergency management
• Freight
• Traffic engineering including a survey of traffic flow theory
• Tools of operations (devices and systems)
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Topics of Classroom Lectures Operations as a System
Making Managers Into Leaders
Incident Management
Customer Service
Integrating Planning and Operations
Change Management
Performance Measures
Systems Operations as a Program
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Speakers & Topics
Michael Walk – Transit: Improved Collaboration and Cooperation
Bob Marbourg – Communicating with Your Customer
Donna Nelson – Travel Time Management
Rebecca Brewster – Freight Goods Movement
Emil Frankel – Future of Transportation System
Phil Tarnoff – Workforce Development
Steve Lockwood – Operations Capability Maturity Model
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Field Visits
Three Field Visits• Freeway Service Patrol Ride-along
• Two Traffic Operations Centers • State & Local
Work Group Analysis of Site Activities Using the Operations Template
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Workshops
Real-world problems Participants Split into Four Work Groups Group Problem Solving Including Role Playing Develop Brief Report Deliver Solution to Class via PowerPoint
Presentation Reinforce the Operations Template
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Participant Selection
Competitive Selection Process Must be Nominated by a Public or
Federal Agency Competitive selection based on:
• Level of Interest
• Relevance
• Geographic and Functional Diversity
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Costs
Program Fee - $3,875 Food and Lodging - $1,896 Travel Cost
• Responsibility of Participant
• Dependent upon origin city
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Full Scholarships
FHWA • 1-20 potential scholarships
I-95 Corridor Coalition• Up to 14 for its member agencies
Mark which scholarship in Payment section of nomination form
http://www.operationsacademy.org/SM-scholarships.html
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Program Development
Funded by the I-95 Corridor Coalition Developed by the Center for Advanced
Transportation Technology at the University of Maryland
Guidance by Steering Committee
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Other Supporting Organizations
American Association of State Highway and Transportation Officials (AASHTO)
Federal Highway Administration (FHWA) Institute of Transportation Engineers
(ITE) National Transportation Operations
Coalition (NTOC)
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First Eight Sessions Successful
206 Participants from all over the US• Washington State to Florida
• All Completed and Passed Program Requirements
Program Evaluations High Networking a Key Outcome
• Developed a List Serve that is Very Active
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Student Feedback
“In two weeks, this program makes you a believer in management & operations. It’s not your typical course program. The mix of field study, classroom lectures from experts in the field, and workshops makes it enjoyable and interesting. I have gained not only new knowledge, but new friends who will help me to make needed changes long after our class ends.” - Mary Ridgeway, Assistant Division Administrator, Federal Highway Administration
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Student Feedback
“The Operations Academy brought the philosophy of conceptual operations into clear focus. It will build future leaders that will move into decision making positions.” - Tom Blaine, ITS Engineer, New Mexico DOT
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Student Feedback
“This was an incredibly comprehensive program. I will be able to apply concepts learned right away, not only from the country’s expert in operations, but from our peer states’ experiences as well. I will recommend the program strongly to others in my state!” – Rob Limoges, Civil Engineer, New York State DOT
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Student Feedback
“The Operations Academy provided a strong, relevant program which addresses many of the problems and issues I face on an on-going basis.” - Bill Legg, State ITS Operations Engineer, Washington State Department of Transportation
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October 2013 Session
October 15-25, 2013 Nomination Forms Due: June 7, 2013 Selecting 25 Participants Notification of Acceptance: June 28, 2013
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Contact Information
Website – www.operationsacademy.org
Kathleen Frankle410-414-2925