Operations 102Communications, Class

5

Operations 102—Communications

1. Strategy: The Culture of Your Church.

2. Strategy: Parsing the Preaching Pastor

3. Web

4. Hardware & IT

5. Productivity Tools

6. Multisite & Cutting Edge Issues

7. Advertising

8. Policy & Practice

9. Policy & Practice

10. Communications Team

Today’s Topic

A newly coined term is SaaS, which stands for software as a service. If you are using gmail, then you are using SaaS. There are many all-church database tools for kids check-in, online giving and online communities. There are also tools for online calendars and planning tools, such as Planning Center for worship. What will be your evaluating criteria for purchasing these services? How can you determine the needs of your church and “fit” of the tool, without using the tool for six months?

Steve Caton

Steve Caton is the Vice President Sales & Marketing of Church Community Builder. Steve has an extensive background in technology, fundraising and church leadership. In addition to serving as an elder in his local church, Steve has served in key leadership roles with OnlineGiving.com and Christianity.com, which launched a network content management system for the church and nonprofit community.

Dave Bair

Dave Bair is a member of the Leadership Team at Church Community Builder with a focus on Church Coaching and internal systems and processes. He has many years of experience with large process and culture improvement projects in several industries such as manufacturing, oil refining, power generation, universities, and churches. Dave’s specialty is coupling the implementation of tangible results with sustainable cultural change.

Productivity Tools

Leveraging Technologyfor Productivity

Software & The Church

Software as a Service (SaaS)

AKA - The “Cloud”Subscription Based PricingOutsources Security and Hosting

Notable Names

Criticisms

Ongoing feesNo access to source codeOngoing Change ManagementReliance on InternetAdoption/Implementation

Church Management Software

“ChMS”

Notable Names

ChMS Benefits

Uniquely designed for churches Can help us manage our relationships! Centralizes all church data in a single

place Can distribute the workload of ministry

Common ChMS Features

Robust People Data Attendance Tracking Visitor Follow-Up Check-In Online Giving Contribution Management Integrated Reporting

ChMS Innovators

Volunteer Management Group Management Online Communities Event/Resource Management Involvement Tracking Donor Management

More Productivity Options

Calendar/Events Scheduling Communications Check-in Online Community Survey Tools Accounting

Congregation Overload

Staff works hard - both paid and unpaid As we grow, “we should do more” As we grow, “we can go deeper” Overload Factors: events, announcements,

disparate processes Overload Solutions: clarity of purpose,

information availability, consistent methods

Congregation Overload

Clarity of Purpose

we exist to...

our primary goal is...

Information Availability

single source (ChMS) for people, group, event, contribution information

“I know where to find it, and I have access”

“This is the best information the church has....anywhere”

“This information is good and trustworthy”

Consistent Methods

pick a way (or two) and stick to it.

“Sign up on the website” (Using a form from our ChMS and our online gateway, then we will organize the data and make sure it gets to the right person)

ChMS Quality Standards

Clarity of Purpose

We are implementing this so that....

How will you know it was “worth it”

Information Availability

Profile Completeness (how many have picture, phone, address, email, etc.)

System Access (profile, login, admin access)

Consistent Methods

Across all ministries, across time

Eliminate alternatives (around here, we use this system)

Consequences for performance (good and bad)

Q & ASend Questions via Chat to Tami

Chapter 5, “Change Starts with Me”Cracking Your Church’s Culture Code by Sam Chand

Questions from the chapter