Operational Terms: Annex H - Process diagrams for part H ...

Wholesale Retail Code Annex H of 17 Version 2.0

Operational Terms:

Annex H - Process diagrams for part H (Allowances, assessment requests and applications)


Change History

Version Number

Date of Issue Reason for Change

Change Control Reference

Sections Affected

V2.0 13 November 2020

Vacancy Incentive Scheme

CPW083 Process H7


Process H6 – Application for payment of Gap Site incentive payment [NOT IN USE]


RetailerStep/Time Wholesaler

Process H7 – Application for Vacancy Incentive Scheme Payment

Step 1

Step 2

(b) Within 5BD of receipt from MO of change in occupancy status or

rejected H/06 as per (c)

A. Where the applying Retailer is registered for the Vacant Premises

Contacts Customer to inform them; they will be billed as a Non-Household

Customer, the applying Retailer will be serving it, and the Non-Household

Customer may change to a Retailer of its

choice.

Submits form H/06 to the awarding Wholesaler requesting Vacancy Incentive

Scheme payment

a

b

NotifiedForm H/06

Step 3

Accept/reject form H/06

c

Reject(c) Within 5BD of receipt

of H/06

Step 4

Confirms acceptance with Retailer and makes payment in

line with invoicing calendar

Accept

d

(d) Within 5BD of receipt of form

Notified

Step 5

Challenges Vacancy Incentive Scheme Payment received

End

No

e

Upholds Retailer s challange

Yes

Makes further payment due to Retailer

Yes

No

f

g

(e) Within 10BD of receipt of payment

(f) Within 10BD of receipt of challenge from

Retailer


Applying RetailerStep/Time Wholesaler Registered Retailer

Process H7 – Application for Vacancy Incentive Scheme Payment [Steps 1 to 4]

B. Where the applying Retailer is not registered for the Vacant Premises

Step 1

Step 2

Submits application via H/06

a

b

Accept/reject form H/06(b) Within 10BD of

receipt of form

Notified Reject

Notified

End

H/06 Rejected

Step 3 Follows step 4, step 5 or step 6?

c

Does not follow Step

4, 5 or 6

follows Step 4, 5

or 6

Yes

No

d

e

(c) Within 20BD after receipt of

application

Raises challenge as per Vacancy

Incentive Scheme Guidance?

Step 4 Updates SPID to occupied, contacts

Customer to inform that they are a NHH

Customer, and can choose their Retailer

g

Confirm date of occupation/

revise in CMOS

Step 5 Step 6

h

End

Notified

Step 8

f

Accept


Applying RetailerStep/Time Wholesaler Registered Retailer

Process H7 – Application for Vacancy Incentive Scheme Payment [Steps 5 to 8]

B. Where the applying Retailer is not registered for the Vacant Premises

Step 5

Step 6

Submits C/03 if premises should be deregistered

Step 3

Accept/Reject request

Form C/03

i

j

Either change SPID to occupied (as per step

4), or reject application (as per

step 6)

Reject

k

Notified

(l) Within 5BD of form C/03 rejection

Rejects application if premises is correctly

flagged as vacantNotified

l

Step 7

Step 8

Either contest rejection or withdraw

applicationNotified Notified

Completes above (m)?

m

n

Application withdrawn

No

o

(n) Within 10BD of application rejection as

per step 5 or step 6

Contests in accordance with

Vacancy Incentive Scheme Guidance

Yes

End

p

Makes payment where change from vacant to

occupied occursNotified

q

(r) Within 20BD

End

Step 4

Notified

Step 4

Notifies Applying Retailer

Accept

r

Operational Terms: Annex H - Process diagrams for part H ...

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