Operation Management Question paper

UNIVERSITY COLLEGE DUBLIN NATIONAL UNIVERSITY OF IRELAND, DUBLIN Bachelor of Science in Management and Human Resource Management (BSc15 Sri Lanka) BMGT 3003L: Operations Management Answer four Questions Total Marks: 50 Time: 03 hours Question Number -01 a) What is competitiveness? Discuss the requirements from an operations perspective of competing on quality, cost, flexibility, speed, innovation and service. b) What are the four basic types of production processes? How do they differ? Give an example of each. Question Number -02 a) What is the purpose of QFD? b) Create a QFD example from your own experience. Describe the product or service to be designed and then complete a house of quality using representative data. Explain the entries in the house and how target were reached. Finally relate how QFD improves the design process for the example you chose. Question Number -03 The TLB Yoghurt Company must be able to make 600 party cakes in a 40-hour week. Use the following information to; a) Draw and label precedence diagram b) Compute cycle time c) Compute the theoretical minimum number of workstations d) Balance the assembly line and calculate its efficiency Work Element Precedence Performance time

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Transcript of Operation Management Question paper

Page 1: Operation Management Question paper

UNIVERSITY COLLEGE DUBLIN

NATIONAL UNIVERSITY OF IRELAND, DUBLIN

Bachelor of Science in Management and Human Resource Management (BSc15 Sri Lanka)

BMGT 3003L: Operations Management

Answer four Questions Total Marks: 50 Time: 03 hours

Question Number -01

a) What is competitiveness? Discuss the requirements from an operations perspective of competing on quality, cost, flexibility, speed, innovation and service.

b) What are the four basic types of production processes? How do they differ? Give an example of each.

Question Number -02

a) What is the purpose of QFD?b) Create a QFD example from your own experience. Describe the product or service to be

designed and then complete a house of quality using representative data. Explain the entries in the house and how target were reached. Finally relate how QFD improves the design process for the example you chose.

Question Number -03

The TLB Yoghurt Company must be able to make 600 party cakes in a 40-hour week. Use the following information to;

a) Draw and label precedence diagramb) Compute cycle timec) Compute the theoretical minimum number of workstations d) Balance the assembly line and calculate its efficiency

Work Element Precedence Performance time (Min)

A - 1

B A 2

C B 2

D A,E 4

Page 2: Operation Management Question paper

E - 3

F C,D 4

Question Number -04

a) What does a learning curve specifically measure?b) Discuss some of the uses and limitations of learning curvesc) A military contractor is manufacturing an electronic component for a weapon system. It

is estimated from the production of a prototype unit that 176 hours of direct labour will be required to produce the first unit. The industrial standard learning curve for this type of component is 90 percent. The Contractor wants to know the labour hours that will be required for the 144th (and last) unit produced.

Question Number -05

a) What is six sigma Quality? Discuss the advantages of the concept of “quality at the source”b) Write short notes giving examples on the following

a. Benefits of JIT production systemb. Poka-Yoke ( Human Error Reduction)c. Overall Equipment Effectiveness (OEE)d. Pull System (kanban)