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Robert Dunn

Operating Equipment (OS&E) Services

For Operators of New Hotel & Residence Projects

www.robertdunn.eu robert@robertdunn.eu Mobile France +33 (0)6 27 33 61 30 Mobile UK + 44 (0)7749 262637

skype robertmichaeldunn

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Introduction to OS&E services.

I offer OS&E services to hotel ooperators including guidance on product standards, brands, manufacturers, equipment master lists and procurement support for new projects. The basis for this service is commitment to quality and value as well as strict control of budgets and process.

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Benefits

Product standards will be consistent across the hotel group.

Products reflect the hotel brand image.

Ensure quality and value for money.

Ensure reliable service from suppliers.

Provide structure and control to the OS&E

procurement process.

Service provides operators with a selling

feature for prospective owners.

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Products manual

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Products manual Guidelines on standards and specifications

of key products.

Generic specifications and descriptions for long list low value line items like glassware and chinaware.

Organize samples of main customer contact items.

Provide slide presentation (pdf) of main products.

Guidance on product brands, suppliers & manufacturers.

Guidance and troubleshooting for buyers.

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Establish corporate standards

The items in the manual correspond, in general, to the criteria listed below:

Effect brand image of hotel group e.g. bedding.

Critical equipment e.g. defibrillator.

High visibility items customer contact items e.g. luggage

trolleys

Classification of hotel standards

Typically the OS&E is specified by the operator according to the following categories

1 Fixed spec, fixed brand e.g. Aliseo hairdryer ref 123

2 Fixed spec, preferred brand e.g. 300 TC bed sheets

3 Minimum standard & preferred brand to suit hotel i.e. size, colour, functionality e.g. tea tray, floor cleaning.

4 Spec by hotel ID (e.g. corridor bin).

Some specs are mandatory but wherever possible alternatives are provided to allow flexibility in competitive tendering.

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Products to conform to the following standards:

International five star hotel performance standards.

Fire, and safety standards.

Electrical standards. Health and hygiene standards.

Durability, easy to use and maintain.

Standards like BS CE ISO ANSI TUV GS or local equivalent.

Local and national standards and codes are complied with, in particular fire, electrical, hygiene and safety. Part of order conditions that relevant certificates are made available by vendor.

Suppliers to provide appropriate product testing certificate from independent accredited inspection, verification, testing and certification agencies e.g. SGS, Bureau Veritas, Intertek, TÜV, GS, Germanischer Lloyd (GL) and Cotecna.

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Green products and procurement

Products are green in terms of for examples water usage,

energy efficiency, and recycling reusing https://robertdunn.eu/policies/

The operator promotes green procurement whenever possible Eco questions are addressed at tender stage.

As part of the tender and selection process, all potential suppliers complete a commercial and technical questionnaire which includes specific reference to environmental issues e.g. whether or not a supplier has an environmental policy and environmental certification.

They are asked to read and agree to operator’s procurement policies.

They advise of actions they have taken over the previous three years to improve the environment, both by themselves and their own suppliers.

The Suppliers are advised that issues regarding the environment will be taken into account as part of the overall evaluation of tenders.

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Suppliers and manufacturers.

Most conform to ISO standards. ISO 9000 family - Quality management. ISO 14001:2015 Environmental management systems Use western managed quality control systems. Proven history of successful projects. Commitment to sustainable production and consumption. Green in manufacturing process in terms of water usage,

energy efficiency, sustainability of materials and effect on environment.

Financial stability. Conform to pre tender qualification including my four

policies- 1 Purchasing, 2 Green 3 Quality 4 Ethical. See menu.

Project orientated service from suppliers familiar with large projects.

Competitive prices. Balance of highly technical equipment from Europe with

high volume low cost manufacturing direct from China. Good before and after sales service. Prompt and accurate quotes. Good delivery times. Reliable service from suppliers.

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Preparation of Hotel Equipment

Master lists (OS&E)

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Master lists (OS&E)

Preparation of hotel brand Master list template to produce

OS&E lists.

Preparation of equipment (OS&E) lists with quantities for each new project.

Lists tailored to the hotel operator’s brand standards and quantity coefficients.

Corresponding to hotel’s area configuration.

Lists sorted by hotel department.

With par coefficients, quantities and generic descriptions.

Preliminary budgets.

Ensure operators brand and supplier requirements are met.

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Volume deals negotiated for multiple

projects for high value key products.

Identify those manufacturers and suppliers offering factory prices and global deals ensuring best value for money.

If manufacturer and suppliers will only supply through local distributers then establish the price and discount structures available.

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Procurement support for hotel

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Procurement support for hotel

See https://robertdunn.eu/#service

• Time management; scope; budgets; procedures.

• International tender process and quotations.

• For those items imported by Client.

• BOQs by product category.

• Hotel operations can use my Online Showcase of Product Standards to identify products to be included in tender process.

• Including guidance on FF&E manufacturers.

• Coordination of samples.

• Competitive tendering.

• Present best offer to Client.

By client

Supplier payments-advance and pre shipment.

Approves samples with operator.

Places purchase orders.

By local partner (where appropriate) Some local purchases.

Liaise with hotel.

Logistics

Sample presentations

Receipt at warehouse and hotel

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