OpenText Online Support - How can we help you?
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Transcript of OpenText Online Support - How can we help you?
Knowledge Base
Resolving:
Tracking:
Browsing:
Issues through documented solutions
The resolution status of issues and defects
New articles for product tips and tricks
Discovering: Answers to FAQs
Voicing:
Creating:
Sharing:
Opinions and ideas with peersand colleagues
New ways to use your OpenText solutions
Configuration and customization experiences
Solving: Problems through cooperative, expert discussions
LIVE CHAT
DISCUSSION FORUMS
MY SUPPORT
KNOWLEDGE BASE
OVErhundreds of
2000FORUMS
hundreds of newarticles addedeach month 65%-90%
Consortium for Service
for previously reported issuesof how many new tickets areInnovation™, estimate
contributors
55,000 a r t i c l e s
something for
everyone
Also check us out on our social channels:
@OTCC OTCustomercare
https://knowledge.opentext.com/go/discussion
https://knowledge.opentext.com/go/knowledge
https://support.opentext.com/
CREATED IN: 1998
T H E L AT E S T
GREATEST&80,000 visits x month
EXTE
RNAL INTERNAL1/32/3
SEVENHUNDREDTHOUSANDDOCUMENTS
POWEREDBY OPENTEXTSOLUTIONS
powered by:
OpentextPORTALSemantic& opentext
Navigation
Monday
fridayto
8am - 5pmEnglish onlyGMT EST
https://knowledge.opentext.com/go/chat
BEST FITS
BEST FITS
BEST FITS
BEST FITS
opentext online
SUPPORT
opentext online
SUPPORT
opentext online
SUPPORT
opentext online
SUPPORT
Opening:
Watching:
Updating:
Tickets for expert investigation
Tickets, defect status, and feature requests
Tickets, contact details, andsystem information
Paying: Your bills online
GUiding:
helping:
locating:
You to the channel that best suits your inquiry
You with account inquiries, permission issues, licensing, and profile updates
Helpful resources within the Knowledge Center
answering: Quick questions
OPENTEXT ONLINE SUPPORTHow can we help you?
1:1 Expert
Quick Guidance
Documented Solutions
Peer Advice