Open Session Monthly Transport Indicators · Auckland Car Registrations - Cars first registered to...

Board Meeting | 28 April 2015 Agenda item no. 11.2

Open Session

Monthly Transport Indicators

Recommendation(s)

That the Board:

i. Receives this report.

Executive summary

The monthly transport indicators report provides an overview of key trends within the transport system, as well as wider economic indicators that impact on the performance of Auckland’s transport network.

This month’s report includes those indicators for which updated results from the previous months report are available. Economic Activity

There were 528 building consents issued in February 2015; 13.8% more than the same month last year. The 12 month rolling average to February was 21.2% higher than the preceding 12 months.

Average fuel prices increased in March with increased oil prices and fell in early April with the strengthening of the NZ dollar.

Total Auckland fuel sales for the year to January 2015 were -1.4% lower than the 12 months rolling total. Data for February was not available at the time of writing.

The March 2015 heavy traffic index fell by 0.4% for the month after strong growth in December and January, suggesting a slowing of economic growth.

Auckland Traffic

Arterial peak productivity averaged 49.3% in March 2015; up from 45.3% in February. In March 28% of the network was congested; up 1% on March 2014.

Public Transport

Auckland public transport patronage totalled 78,176,841 passenger boardings for the 12 months to March 2015, an increase of +1.4% on the 12 months to February 2015 and +10.1% on the 12 months to March 2014. March monthly patronage was 8,394,790, an increase of 1,088,861 boardings or +14.9% on March 2014, normalised to ~ +11.8% accounting for one more business day, one less weekend day and special event patronage, compared to March 2014. Financial year to date patronage has grown by +10.9%.

For rail, service punctuality in March 2015 was 77.8%, compared to the average for the 12 months to March 2015 of 86.0%.

67.6% of all trips in March 2015 were made with AT HOP; up from 62.5% in February 2015. In March 2015, 70.2% of bus trips used AT HOP, 72.9% of train trips, and 23.2% of ferry trips used AT HOP.

Board Meeting | 28 April 2015 Agenda item no. 11.2

Open Session

Parking

Off-street parking occupancy in three CBD car parking buildings (Civic, Downtown and Victoria Street) during the peak four hours in March 2015 was 98.6% – above the SOI target range of 80-90% for 2014/15.

Cycling

Cyclist movements in March 2015 were 1.9% higher than in March 2014. A total of 902,343 cycle trips were recorded for the year of April 2014 to March 2015; an increase of 0.8% on the previous year. Morning peak movements increased by 0.8% when compared to February last year. Customer Satisfaction

March 2015 quarterly customer satisfaction surveys showed an improvement in overall satisfaction with public transport services, rising from 83% last quarter to 84%. This is above the SOI target of 83%. Increases in customer satisfaction were recorded against all Metro modes. Satisfaction with roads remained stable at 71%, which is above the SOI target of 70%.

Attachments

Number Description

1 Monthly Transport Indicators Report: March 2015

Document ownership

Submitted by Mohini Nair

Manager, Strategic Transport Planning

Recommended by Peter Clark

General Manager, Strategy and Planning

Approved for submission David Warburton

Chief Executive

Attachment 1 - Auckland Transport - Transport Indicators March 2015

Auckland Economic Activity - economic

activity increased 1.2% in the December

2014 quarter; the ninth consecutive

quarterly rise. The year-on-year growth

rate for Auckland was 3.5% and New

Zealand was 3.6%.

Source: ANZ Regional Trends: Auckland

(Quarterly data)

ANZ Truckometer - uses NZTA data as an

indicator of national economic activity. The

March 2015 heavy traffic index fell by 0.4%

after strong growth in December and

January. This suggests a slowing of growth

in the economy.

Source: ANZ Truckometer (Data available

12th of the month)

Auckland Labour Force - Auckland

employment in the Dec 2014 quarter

totalled 782,200, up 2.9% on Dec 2013 and

up 2.6% on the Sept 2014 quarter.

Unemployment totalling 47,200 in the Dec

2014 quarter was 8.2% less than Dec 2013

and down 3.3% on the Sept quarter. The

ratio between employment and

unmployment rose to 94.4%.

Source: Statistics NZ Quarterly Labour

Force Survey (Quarterly data)

Dwelling Consents Issued - 528 consensts

were issued in Februrary 2015 up 13.8% on

February last year. The 12 month rolling

average to February was 21.2% higher

than the preceding 12 months.

Source: Statistics NZ

Auckland Labour Force

Auckland Economic Activity ANZ Truckometer

Dwelling Consents Issued

Economic Indicators

-4

-3

-2

-1

0

1

2

3

4

5

6

Dec0

6

Jun

07

Dec0

7

Jun

08

Dec0

8

Jun

09

Dec0

9

Jun

10

Dec1

0

Jun

11

Dec1

1

Jun

12

Dec1

2

Jun

13

Dec1

3

Jun

14

Dec1

4

%

Auckland Quarterly Growth Auckland Annual Growth National Annual Growth

$28,500

$30,500

$32,500

$34,500

$36,500

$38,500

$40,500

850

950

1,050

1,150

1,250

1,350

1,450

Mar-04

Sep-0

4

Mar-05

Sep-0

5

Mar-06

Sep-0

6

Mar-07

Sep-0

7

Mar-08

Sep-0

8

Mar-09

Sep-0

9

Mar-10

Sep-1

0

Mar-11

Sep-1

1

Mar-12

Sep-1

2

Mar-13

Sep-1

3

Mar-14

Sep-1

4

Mar-15

ANZ Heavy Traffic Index (LHS) Jan 04=1000 GDP $m (RHS)

12 Month Rolling Average (RHS)

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

-

100

200

300

400

500

600

700

800

900

1,000

Mar-09

Sep-0

9

Mar-10

Sep-1

0

Mar-11

Sep-1

1

Mar-12

Sep-1

2

Mar-13

Sep-1

3

Mar-14

Sep-1

4

Mar-15

Monthly (LHS) 12 Month Rolling Average (RHS)

Monitor Trends Driving Transport Demands: Economic Indicators

80

82

84

86

88

90

92

94

96

98

100

0

100

200

300

400

500

600

700

800

900

Dec-0

4Ju

n-0

5D

ec-05

Jun

-06

Dec-0

6Ju

n-0

7D

ec-07

Jun

-08

Dec-0

8Ju

n-0

9D

ec-09

Jun

-10

Dec-1

0Ju

n-1

1D

ec-11

Jun

-12

Dec-1

2Ju

n-1

3D

ec-13

Jun

-14

Dec-1

4

%

THO

USA

ND

S

Unemployed (LHS) Employed (LHS)% of Labour Force Employed

Auckland Transport - Transport Indicators Report March 2015

Fuel Prices - the average fuel price

increased in March with increased oil prices

and fell in early April linked to NZ dollar

strengthening.

Source: Ministry of Business, Employment

and Innovation (Updated Weekly)

Auckland Fuel Sales - Total fuel sales for

the year to January 2015 were -1.4% lower

than the previous 12 months rolling total.

Diesel sales in January 2015 were -14.6%

lower than January 2014. Petrol sales in

January 2015 were 5.1% higher than

January 2014.

Source: Auckland Council Fuel Tax returns

(Data available 1 month following)

Card Spending on Fuel - Card spending on

fuel increased 12.5% in March 2015

compared to February 2015 and was 10.8%

lower than in March 2015 reflecting lower

fuel prices. The proportion of total card

spending spent on fuel remained lower

than usual at 9.7% reflecting the lower fuel

prices.

Source: Statistics NZ monthly Electronic

Card Transactions

Electronic Card Spending on Fuel

Monthly Fuel Prices Auckland Fuel Sales 12 month rolling total

70

90

110

130

150

170

190

210

230

Oct-0

7

Ap

r-08

Oct-0

8

Ap

r-09

Oct-0

9

Ap

r-10

Oct-1

0

Ap

r-11

Oct-1

1

Ap

r-12

Oct-1

2

Ap

r-13

Oct-1

3

Ap

r-14

Oct-1

4

Ap

r-15

Cents per litre

Diesel Petrol 91

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

Mar-08

Sep-0

8

Mar-09

Sep-0

9

Mar-10

Sep-1

0

Mar-11

Sep-1

1

Mar-12

Sep-1

2

Mar-13

Sep-1

3

Mar-14

Sep-1

4

Mar-15

Mill

ion

s

(litres, millions)

Petrol Diesel Total

500

540

580

620

660

700

740

780

820

0%

2%

4%

6%

8%

10%

12%

14%

Sep-1

2

Dec-1

2

Mar-13

Jun

-13

Sep-1

3

Dec-1

3

Mar-14

Jun

-14

Sep-1

4

Dec-1

4

Mar-15

(Millions)

Fuel % of Total Spending (LHS) Total Fuel Spending (RHS)

Monitor Trends Driving Transport Demands: Prices and AT Hop Card


AT Parking Prices - in Civic (828 spaces),

Downtown (890 spaces), Fanshawe (509

spaces) and Victoria St (850 spaces) car park

buildings. The Early Bird price option was

removed 1st December 2014 from the CBD

AT car parks of Downtown, Victoria st, Civic

and Fanshawe st. The CBD is defined as the

area bounded by the motorways

Public Transport Fares - Change in the 1-5

stage bus (and rail fares from 2013) cash

fares in 2014 prices over time. On 29th

March 2015 most cash prices will increase, 1

and 2 stage HOP fares also increased.

(Nominal fares are adjusted based on CPI

index (Dec 2014 quarter) to provide their

relative cost in real terms)

Trips Using AT HOP - 67.6% of all trips in

March 2015 were made with AT HOP; up

from 65.8% in February 2015. In March

2015, 70.2% of bus trips used AT HOP,

72.9% of train trips used AT HOP and 23.2%

of ferry trips used AT HOP.

AT parking buildings daily cap parking prices vs. Other

CBD Parking Buildings Early bird prices

Bus Adult AT HOP and Real Cash Fares 2008-2015 Percentage of Trips using AT HOP

AT CBD Parking Early-Bird/Maximum daily price

Road Performance IndicatorsMonitor Trends Driving Transport Demands: Prices and AT Hop Card

$13

$29

$17

$0

$2

$4

$6

$8

$10

$12

$14

$16

$18

$20

$22

$24

$26

$28

$30

19

93

19

95

19

97

19

99

20

01

20

03

20

05

20

07

20

09

20

11

20

13

20

15

Pri

ce p

er d

ay

AT CBD parking buildings Early bird parking

Maximum daily cap

. = Confirmed prices

December 2014 Ealry bird cancelled Maximum all day fare $17$8

$10

$12

$14

$16

$18

$20

$22

$24

$26

Pri

ce p

er d

ay

Parking building/site

AT Maximum all day price Other Operator Average

0%

10%

20%

30%

40%

50%

60%

70%

80%

No

v-13

Dec-1

3

Jan-14

Feb-1

4

Mar-14

Ap

r-14

May-14

Jun

-14

Jul-1

4

Au

g-14

Sep-1

4

Oct-1

4

No

v-14

Dec-1

4

Jan-15

Feb-1

5

Mar-15

Total Bus Rail Ferry

$-

$1

$2

$3

$4

$5

$6

$7

$8

20

08

20

09

20

10

20

11

20

12

20

13

20

14

20

15

Dec 2014 prices

Cash Stage 5

HOP Stage 5

Cash Stage 4

HOP Stage 4

Cash Stage 3

HOP Stage 3

Cash Stage 2

HOP Stage 2

Cash Stage 1

HOP Stage 1


State Highway Traffic Volumes - shows the

average daily traffic at key state highway

locations. Compared to the same month last

year, average daily traffic volumes for

February 2015 were up 5.1% on SH1 at Drury,

volumes were up 6.4% on SH1 at Tip Top

Corner and 2.8% on the Harbour Bridge. SH1

at Orewa-Puhoi was up by 4.6% on February

2014.

Source: NZTA Data

Port Freight Movements - Container

movements through the Ports of Auckland

totalled 968,741 TEU equivalents in the year

to June 2014; an increase of 18.31% over the

previous year and the highest level since

2004.

Source: Ports of Auckland

Airport Passenger Movements - A total of

15.4 million passenger movements were

recorded through Auckland airport in the year

to February 2015, an increase of 4.3% on the

year to February 2015. Total passenger

movements in February 2015 were 4.3%

higher than February 2014.

Source: AIAL Monthly traffic report

Auckland Car Registrations - Cars first

registered to an Auckland postal code. There

were 9,590 car registrations in March 2015

12.9% higher than last March. The 12 month

rolling average was 19.7% higher than a year

ago, reflecting a strong recovery in vehicle

sales activity as economic conditions have

improved.

Source: NZTA Vehicle registration Centre

Port Freight MovementsState Highway Average Daily Traffic Volumes

Auckland Airport Passenger Movements Auckland Car Registrations - 12 Month Rolling Average

Monitor Trends Driving Transport Demands: Key Demand Indicators

0

200

400

600

800

1,000

1,200

20

04

20

05

20

06

20

07

20

08

20

09

20

10

20

11

20

12

20

13

20

14

Co

nta

iner

s p

er A

nn

um

Tho

usa

nd

s

0

1

2

3

4

5

6

7

8

9

Sep-1

0

Dec-1

0

Mar-11

Jun

-11

Sep-1

1

Dec-1

1

Mar-12

Jun

-12

Sep-1

2

Dec-1

2

Mar-13

Jun

-13

Sep-1

3

Dec-1

3

Mar-14

Jun

-14

Sep-1

4

Dec-1

4

Mar-15

International Domestic

-

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

Mar-12

May-12

Jul-1

2

Sep-1

2

No

v-12

Jan-13

Mar-13

May-13

Jul-1

3

Sep-1

3

No

v-13

Jan-14

Mar-14

May-14

Jul-1

4

Sep-1

4

No

v-14

Jan-15

Mar-15

SH1 Orewa-Puhoi Auckland Harbour Bridge

SH1 'Tip Top Corner' SH1 Drury

Ro

llin

g 1

2 M

on

th T

ota

l (m

illio

ns)

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

10,000

Ap

r-04

Oct-0

4

Ap

r-05

Oct-0

5

Ap

r-06

Oct-0

6

Ap

r-07

Oct-0

7

Ap

r-08

Oct-0

8

Ap

r-09

Oct-0

9

Ap

r-10

Oct-1

0

Ap

r-11

Oct-1

1

Ap

r-12

Oct-1

2

Ap

r-13

Oct-1

3

Ap

r-14

Oct-1

4

Ap

r-15


PT Subsidy per Passenger Km - the net

subsidy per passenger km is calculated by

dividing the cost (less fare revenue) of

providing PT services by the distance

travelled by all passengers. Total PT

subsidy per passenger km in February

2015 was $0.29.

Source: PT Ops

Off-street Parking - AT off-street car

parks monitored are those at Civic,

Downtown and Victoria Car Parking

Buildings. In March 2015, peak occupancy

was 98.6%, 8.6% above the SOI target

range of 80-90% for 2015.

Source: AT Parking & Enforcement

On-street Parking - On-street car parks

monitored are located in 3 CBD precincts:

K Rd; Wynyard Quarter; and

Shortland/High Streets. In the November

2014 survey, peak occupancy was 80.6%

within the target range for 2014/15 of 70-

90%.

Source: AT Parking & Enforcement

PT Subsidy per Passenger Kilometre Off-street Peak Parking Occupancy Rates

On-street Peak Parking Occupancy Rates

Monitor SOI Key Performance Indicators: Better Use of Resources to Maximise Return on Existing Assets

HOP Transition

50%

60%

70%

80%

90%

100%

Dec-1

3

Jan-14

Feb-1

4

Mar-14

Ap

r-14

May-14

Jun

-14

Jul-1

4

Au

g-14

Sep-1

4

Oct-1

4

No

v-14

Dec-1

4

Jan-15

Feb-1

5

Mar-15

AT Off-Street Peak Occupancy SOI Target for Peak (80-90%)

50%

60%

70%

80%

90%

100%

Oct-1

3

No

v-13

Dec-1

3

Jan-14

Feb-1

4

Mar-14

Ap

r-14

May-14

Jun

-14

Jul-1

4

Au

g-14

Sep-1

4

Oct-1

4

No

v-14

Dec-1

4

Jan-15

Feb-1

5

Mar-15

On Street Peak Occupancy SOI Target for Peak (80-90%)

$0.00

$0.10

$0.20

$0.30

$0.40

$0.50

$0.60

Jun

-13

Au

g-13

Oct-1

3

Dec-1

3

Feb-1

4

Ap

r-14

Jun

-14

Au

g-14

Oct-1

4

Dec-1

4

Feb-1

5

Ap

r-15

Jun

-15

Ferry Rail Bus Total SOI Target

0.29


Rail Business Day Average - The 12 month

rolling average to March was 46,604, an

increase of 16.4% on the previous year.

Source: AT PT Ops

Rail Punctuality -For rail, service

punctuality in Mar-2015 was 77.8%,

compared to the average for the 12

months to Mar-2015 of 86.0% (arrival at

last station). Service reliability was 95.1%,

compared to the average for the 12

months to Mar-2015 of 98.0%.

Source: AT PT Ops / operator returns

Rail PunctualityRail Business Day Average

Capacity and Utilisation of the Transport Network: Public Transport

70%

75%

80%

85%

90%

95%

Mar-13

May-13

Jul-1

3

Sep-1

3

No

v-13

Jan-14

Mar-14

May-14

Jul-1

4

Sep-1

4

No

v-14

Jan-15

Mar-15

On

tiu

me

per

form

ance

Rail Punctuality Rail Punctuality Rolling 12 Month Average Target

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

0%

5%

10%

15%

20%

25%

30%

35%

Mar-14

Ap

r-14

May-14

Jun

-14

Jul-1

4

Au

g-14

Sep-1

4

Oct-1

4

No

v-14

Dec-1

4

Jan-15

Feb-1

5

Mar-15

Year on Year Change 12 Month Rolling Average


Public Transport Satisfaction -Overall

satisfaction with Public Transport, as

measured by on-board surveys, increased

to 84%. There has been an increase in

those satisfied with the value for money of

their trip to 71%.

Source: PT Customer Satisfaction Survey.

Roads and Footpaths- Satisfaction with

roads remains stable at 71%, and

footpaths in the region at 64%.

Satisfaction with the availability 47% and

condition 52% of cycleways has increased.

Source: Roading Customer Satisfaction

Survey.

Public Transport Satisfaction Scores - Total satisfaction with:

Roading and Footpath Satisfaction Scores - Total satisfaction with:

Monitor SOI Key Performance Indicators: Increased Customer Satisfaction with Transport Infrastructure and Services

SOI Target

87%

SOI Target

75%

75%

75%

71% 70% 71% 71%

63% 63% 64% 64% 63% 64% 65% 65%68% 68% 70% 70%

63% 63%66% 66%

45% 45% 45% 47%51% 51% 52%

70%65%

40%

50%

60%

70%

80%

90%

100%

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Yr toMar2015

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Yr toMar2015

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Yr toMar2015

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Yr toMar2015

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Yr toMar2015

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Yr toMar2015

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Quality of roads inAuckland region

Quality of footpaths inthe Auckland region

Quality of footpaths inyour local area

Surface of all sealedroads in Auckland region

Overall road safety inthe Auckland region

Availability of cycle waysin the Auckland region

Condition of cycle waysin the Auckland region

SOI Target 2014/15 (11 point scale)

81% 82% 83% 84%

76% 77%80%

83% 82% 82% 83% 84%

90% 91% 91% 92%

66%69% 70% 71%

75% 73%76%

83%

40%

50%

60%

70%

80%

90%

100%

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Yr toMarch2015

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Yr toMarch2015

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Yr toMarch2015

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Yr toMarch2015

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Yr toMarch2015

Yr toJun

2014

Yr toSep

2014

Yr toDec

2014

Overall PT Service Train Service Bus Service Ferry Service Value for money of this trip Information available aboutthis trip

SOI Target 2014/15 (11 point scale)


Arterial Road Productivity - Arterial road corridor

productivity is measured by # of vehicles X average

speed X average vehicle occupancy by lane. AT has

set a corridor productivity ideal of 38,000 person

km, per hour, per lane (900 vehicles travelling at an

average speed of 35 kph in one lane, with an

average of 1.2 occupants). AT monitors what

percentage of that ideal is being achieved. In March

2015, peak period productivity averaged 49.3%, up

from 45.3% in February. The rolling average year to

date is 52.5% just below the target of 53%

Source: AT Road Corridor Operations

Arterial Road Level of Service - Arterial road level of

service is measured by average speed as a % of the

posted speed limit for AT's arterial roads, and

categorised as follows:

A: 90% and greater B: 70 – 90%

C: 50 – 70% D: 40 – 50%

E: 30 – 40% F: less than 30%

Level of service D-F broadly represent "congested"

conditions. In March 2015, 28% of the network was

congested; up 1% from March 2014 (27%).

Source: AT Road Corridor Operations

Public Transport - Auckland public transport

patronage totalled 78,176,841 passenger boardings

for the 12 months to Mar-2015, an increase of

+1.4% on the 12 months to Feb-2015 and +10.1%

on the 12 months to Mar-2014. March monthly

patronage was 8,394,790, an increase of 1,088,864

boardings or +14.9% on Mar-2014, normalised to ~

+11.8% accounting for one more business day and

one less weekend day in Mar-2015 compared to

Mar-2014 and special event patronage. Financial

year to date patronage has grown by +10.9%.


Arterial Road Productivity Total Public Transport Patronage

AM Peak Arterial Road Level of Service

40

45

50

55

60

Jun

-14

Jul-1

4

Au

g-14

Sep-1

4

Oct-1

4

No

v-14

Dec-1

4

Jan-15

Feb-1

5

Mar-15

Per

cen

tage

of

Idea

l Ro

ad P

rod

uct

ivit

y

SOI Target AM Peak AM and PM Peak Average

Road Performance IndicatorsMonitor SOI Key Performance Indicators: Transport Network Moves People and Goods Efficiently

62

64

66

68

70

72

74

76

78

80

20

10/1

1

20

11/1

2

20

12/1

3

20

13/1

4

Jul-1

4

Au

g-14

Sep-1

4

Oct-1

4

No

v-14

Dec-1

4

Jan-15

Feb-1

5

Mar-15

Ap

r-15

May-15

Jun

-15

Mill

ion

s

Annual SOI Target 12 Month Rolling Total

0%

20%

40%

60%

80%

100%

Mar-14 Feb-15 Mar-15

F

E

D

C

B


Annual Rail Patronage Rail Trips - Rail patronage totalled 13,385,018

passenger boardings for the 12 months to Mar-2015,

an increase of +3.0% on the 12 months to Feb-2015

and +21.1% on the 12 months to Mar-2014.

Patronage for Mar-2015 was 1,564,792, an increase

of 390,203 boardings or +33.2% on Mar-2014,

normalised to ~ +29.1%. Financial year to date rail

patronage has grown by +23.7%.


Northern Express - The Northern Express bus service

carried 2,770,037 passenger boardings for the 12

months to Mar-2015, an increase of +1.4% on the 12

months to Feb-2015 and +16.8% on the 12 months

to Mar-2014. Northern Express bus service

patronage for Mar-2015 was 300,340, an increase of

37,909 boardings or +14.4% on Mar-2014,

normalised to ~ +16.2%. Financial year to date

Northern Express patronage has grown by +19.6%.


Bus (excl. Northern Express) - Bus services excluding

Northern Express carried 56,617,441 passenger

boardings for the 12 months to Mar-2015, an

increase of +1.1% on the 12 months to Feb-2015 and

+8.0% on the 12 months to Mar-2014. Bus services

excluding Northern Express patronage for Mar-2015

was 5,982,231, an increase of 607,449 boardings or

+11.3% on Mar-2014, normalised to ~ +8.1%.

Financial year to date bus services excluding

Northern Express patronage has grown by +8.1%.


Ferry Trips - Ferry services carried 5,404,345

passenger trips for the 12 months to Mar-2015, an

increase of +1.0% on the 12 months to Feb-2015 and

+5.0% on the 12 months to Mar-2014. Ferry services

patronage for Mar-2015 was 547,427, an increase of

53,303 boardings or +10.8% on Mar-2014,

normalised to ~ +10.4%. Financial year to date ferry

patronage has increased by 7.4%.


Annual Bus Patronage (excl. NEX) Annual Ferry Patronage

Annual Northern Express Bus Patronage

Monitor SOI Key Performance Indicators: Transport Network Moves People and Goods Efficiently

1.6

1.8

2.0

2.2

2.4

2.6

2.8

3.0

20

10

/11

20

11

/12

20

12

/13

20

13

/14

Jul-1

4

Au

g-14

Sep

-14

Oct-1

4

No

v-14

Dec-1

4

Jan-1

5

Feb

-15

Mar-1

5

Ap

r-15

May-1

5

Jun

-15

Mill

ion

s


48

49

50

51

52

53

54

55

56

57

58

20

10

/11

20

11

/12

20

12

/13

20

13

/14

Jul-1

4

Au

g-14

Sep

-14

Oct-1

4

No

v-14

Dec-1

4

Jan-1

5

Feb

-15

Mar-1

5

Ap

r-15

May-1

5

Jun

-15

Mill

ion

s


4.4

4.6

4.8

5.0

5.2

5.4

5.6

20

10

/11

20

11

/12

20

12

/13

20

13

/14

Jul-1

4

Au

g-14

Sep

-14

Oct-1

4

No

v-14

Dec-1

4

Jan-1

5

Feb

-15

Mar-1

5

Ap

r-15

May-1

5

Jun

-15

Mill

ion

s


8

9

10

11

12

13

14

20

10

/11

20

11

/12

20

12

/13

20

13

/14

Jul-1

4

Au

g-14

Sep

-14

Oct-1

4

No

v-14

Dec-1

4

Jan-1

5

Feb

-15

Mar-1

5

Ap

r-15

May-1

5

Jun

-15

Mill

ion

s


The


Cycling Counts - AT counts cyclists at 9 key sites

around the region.

• There has been an increase of 1.9% in total

cyclist movements in March 2015 compared to

March 2014.

• The morning peak movement’s increased by

8.8% when compared to March last year.

• A total of 902,343 cycle trips were recorded for

the year April 2014 to March 2015, this is an

increase of 0.8% on the previous year.

Note: Automatic monitoring data from nine

sites: Upper Harbour Drive, Great South Road,

Highbrook, Lake Road, North-Western cycleway

Kingsland and Te Atatu, Orewa Cycleway, Tamaki

Drive (E/bound), and Twin Streams path.

Source: AT Community Transport (reported 10th

of the Month)

All Day Cycling Counts 12 months rolling averageAM Peak Cycling Counts 12 Months rolling average

Monitor SOI Key Performance Indicators: Increased Access to a Wider Range of Transport Choices

700,000

750,000

800,000

850,000

900,000

950,000

1,000,000

Au

g-12

Oct-1

2

Dec-1

2

Feb-1

3

Ap

r-13

Jun

-13

Au

g-13

Oct-1

3

Dec-1

3

Feb-1

4

Ap

r-14

Jun

-14

Au

g-14

Oct-1

4

Dec-1

4

Feb-1

5

Ap

r-15

Jun

-15

SOI Target All Day 12 Month Rolling Average

100,000

110,000

120,000

130,000

140,000

150,000

Au

g-12

Oct-1

2

Dec-1

2

Feb-1

3

Ap

r-13

Jun

-13

Au

g-13

Oct-1

3

Dec-1

3

Feb-1

4

Ap

r-14

Jun

-14

Au

g-14

Oct-1

4

Dec-1

4

Feb-1

5

Ap

r-15

Jun

-15

SOI Target AM Peak 12 Month Rolling Average


AT HOP Call Volumes & Service Level

Auckland Transport Call Centre: Incoming callsVolume of website visits

Public Transport Call Centre Volumes & Service Level

Volume of Website Visits

There was a 30% increase in visits to the

Auckland Transport website in March 2015

(compared to February 2015).

AT Public Transport Call Centre

Call volumes at the Public Transport call

centre increased 11% compared to the

previous month and decreased by 12%

compared to the same period last year.

The public transport call centre service

level increased 27% (increasing from 60%

to 76%).

Auckland Council (Auckland Transport-

related calls) – All Hours

There was a 19% increase in call volumes

and a 17% decrease in the service level

compared to the previous month.

AT Hop calls - AT Hop calls decreased 1%

compared to last month. The service level

increased 35%.

In addition, the Concessions queue

achieved an 84% service level with just

over 2,000 calls offered (a 154% increase

from February). This coincides with the

seasonal peak - known traditionally as the

"March madness" period (usually mid-

February to mid-April) as university

students return for their first semester and

most people have returned to work and

school.

Key Performance Indicators: Customer Contact

0

200

400

600

800

1,000

1,200

1,400

1,600

Mar-13

May-13

Jul-1

3

Sep-1

3

No

v-13

Jan-14

Mar-14

May-14

Jul-1

4

Sep-1

4

No

v-14

Jan-15

Mar-15

We

bsi

te v

isit

s (T

ho

usa

nd

s)

AT Website

0

10

20

30

40

50

60

70

80

90

100

0

5

10

15

20

25

30

Mar-13

May-13

Jul-1

3

Sep-1

3

No

v-13

Jan-14

Mar-14

May-14

Jul-1

4

Sep-1

4

No

v-14

Jan-15

Mar-15

Serv

ice

Le

vel %

Cal

l Vo

lum

es

(Th

ou

snad

s)

AC AT calls (24 hours) Target Serv Level AC Service Level (24 hours)

0

10

20

30

40

50

60

70

80

90

100

-

10

20

30

40

50

60

70

Mar-13

May-13

Jul-1

3

Sep-1

3

No

v-13

Jan-14

Mar-14

May-14

Jul-1

4

Sep-1

4

No

v-14

Jan-15

Mar-15

Serv

ice

Le

vel %

Cal

l Vo

lum

es

(Th

ou

san

ds)

AT PT Call Volumes AT PT Service Level Target Serv Level

0

10

20

30

40

50

60

70

80

90

100

0

2

4

6

8

10

12

14

16

18

20

Mar-13

May-13

Jul-1

3

Sep-1

3

No

v-13

Jan-14

Mar-14

May-14

Jul-1

4

Sep-1

4

No

v-14

Jan-15

Mar-15

Serv

ice

Le

vel %

Cal

l Vo

lum

es

(Th

ou

san

ds)

HOP Calls Target Serv Level HOP Service Level


Activate / Manual tickets loggedRequest volume by vendor

Total tickets logged Incidents logged Total tickets logged -2,131 tickets were logged

across AT and ATEED in March, the highest total

logged with a slight increase on February’s

figures on both accounts. There were 1,857

tickets raised for AT and 274 for ATEED

1,295 of these tickets were for password resets,

on par with February’s figures, 163 requests

were made for account unlocks.

Incidents logged - 14 Priority 1’s were logged in

March. 12 for AT and 2 for ATEED. Priority 2’s

dropped to 59 which is the lowest amount for a

year. Priority 3’s remained similar to the

previous month however there was a rise in P4’s

with 369 being logged for AT and 104 for ATEED.

Request volume by vendor - Auckland Council

Shared Services were assigned the most calls

with 112 calls assigned. All bar 8 calls were for

ATEED users. These figures are likely to reduce in

coming months as more ATEED systems are on

boarded into Business Technology.

• Fujitsu were assigned 54 calls, slightly up on

February figures however these are slightly

down on historical trending. Propellerhead

spiked with 14 calls logged to them. There were

with 3 calls linked to the Journey Planner.

Activate / Manual tickets logged -There was an

increase in manual Service Requests being

logged by around 100, both within AT and

additionally with ATEED requests, who currently

do not have the ability to log requests through

Activate.

Business Technology Indicators: Service Desk

2014 AT ITBS change management


Website performance• Due to the data migration from Lync 2010 to Lync 2013. Data is unable to be shown in the system after 18th

March. Above dashboard shows weekly data from 09/02/2015 to 18/03/2015. By using the existing data for the

first 4 weeks, the last 3 weeks data has been estimated

• By estimation, there were 48,161 users logged on Lync in the last 8 weeks a 12% increase compared to the

previous month. 88% are active users.

• Estimated average of 15,511 Lync-to-Lync sessions per week in the last 8 weeks, an increase of 17% compared

to the previous month.

• Estimated 63% of users use instant messaging in Lync, similar to the last month.

• Estimated 190 conferences per week, increased 28%. Each conference remained 3.24 participants on average.

Lync Dashboard Change Management

• There were 26 more Changes ‘Submitted in March’ than ‘Registered in March’ (Implementation began in March), the

usual increase in volumes for Q2 – Q4 has begun.

• Year on year volumes are also increasing, as the number & scale of projects increase. There was an 8.6 % increase in

volumes from March 2014, and a 36.63 % increase on Feb.

• Most fast tracked changes were Fixes and Rail CCTV Maintenance actioned to ensure systems remain stable. 32.6% were

fast tracked, a 28.57% increase on Feb but a 10% decrease on March 2014. 13.04% were Emergency Changes.

• The number of Failed Changes is low 2.17% Failed, a 25% decrease on March 2014, 1 more than Feb.

• 19.57% were Expedited Changes, a 32.5% decrease on March 2014, and a 68.75 % increase on Feb. The majority were

Network changes for ATEED migration, and VMS remediation for Car Parks, and Fibre Rail Backbone readiness of platforms

for EMUs

Business Technology Indicators: Service Desk

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