OPEN MINDS - Novell · 2015. 5. 11. · OPEN MINDS at a glance: Consulting firm for 200+ health...
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Overview As IT director for OPEN MINDS, a market intel- ligence and consulting company, Casey Miller feels the pressure of keeping their 75 consul- tants working smoothly. They need constant updates and reliable communication with col- leagues and clients, because their work affects the well-being of countless people in the health and human services industry. “In a company this size, I am the IT depart- ment,” she says. “I’m responsible for updating all software and hardware, plus network and server maintenance, database and website troubleshooting, and e-mail administration.” From company headquarters in Gettysburg, PA, Casey also maintains satellite offices in nine other states. To collaborate across the miles, the consultants and staff of OPEN MINDS use Novell GroupWise. “For remote employees, Novell GroupWise is their lifeline to the company.” CASEY MILLER IT DIRECTOR OPEN MINDS “We’ve been using GroupWise since January of 2008,” she says. “For remote employees, GroupWise is their lifeline to the company.” When Casey’s servers started showing their age in late 2011, she began investigating hosted IT services. She knew her company wanted to stay with GroupWise, so she looked on the Novell website for a cloud services provider. That’s where she found DigeTekS, LLC. In fact, DigeTekS, located near Denver, CO, was one of the first hosted services providers to offer GroupWise in the cloud. But Casey wondered if a company so far away would be able to meet her support and response time requirements. Solution As it turned out, DigeTekS, LLC not only met all of Casey’s requirements, they exceeded them. From their first phone conversation, Teresa Cole, director of hosting services at DigeTekS, seemed to know exactly what Casey needed. “OPEN MINDS wanted to get out of the busi- ness of hosting their own e-mail. They were very happy with Novell GroupWise, and saw all the benefits of not having to train users on new software,” says Teresa. “They knew OPEN MINDS IT director turns rainmaker with Novell® GroupWise® in the cloud. When Novell partner DigeTekS, LLC helped a Novell GroupWise customer migrate to the cloud, the customer got more than originally expected. In addition to lower hardware costs and fewer headaches, the IT director became a profit-maker for her company. Success Story Collaboration OPEN MINDS at a glance: Consulting firm for 200+ health services organizations across the U.S. Industry and Location Health and Human Services, Gettysburg, PA Product and Services Novell GroupWise in the cloud DigeTekS, LLC hosted solutions Results + Migrated to GroupWise in the cloud in only 12 hours + Saved enough IT costs to cover 4+ years of hosted services + Turned IT director into a profit-maker for the company
Transcript of OPEN MINDS - Novell · 2015. 5. 11. · OPEN MINDS at a glance: Consulting firm for 200+ health...
OverviewAs IT director for OPEN MINDS, a market intel-ligence and consulting company, Casey Miller feels the pressure of keeping their 75 consul-tants working smoothly. They need constant updates and reliable communication with col-leagues and clients, because their work affects the well-being of countless people in the health and human services industry.
“In a company this size, I am the IT depart-ment,” she says. “I’m responsible for updating all software and hardware, plus network and server maintenance, database and website troubleshooting, and e-mail administration.”
From company headquarters in Gettysburg, PA, Casey also maintains satellite offices in nine other states. To collaborate across the miles, the consultants and staff of OPEN MINDS use Novell GroupWise.
“For remote employees, Novell GroupWise is their lifeline to the company.”
CASEY MILLERIT DIRECTOROPEN MINDS
“We’ve been using GroupWise since January of 2008,” she says. “For remote employees, GroupWise is their lifeline to the company.”
When Casey’s servers started showing their age in late 2011, she began investigating hosted IT services. She knew her company wanted to stay with GroupWise, so she looked on the Novell website for a cloud services provider. That’s where she found DigeTekS, LLC.
In fact, DigeTekS, located near Denver, CO, was one of the first hosted services providers to offer GroupWise in the cloud. But Casey wondered if a company so far away would be able to meet her support and response time requirements.
SolutionAs it turned out, DigeTekS, LLC not only met all of Casey’s requirements, they exceeded them. From their first phone conversation, Teresa Cole, director of hosting services at DigeTekS, seemed to know exactly what Casey needed.
“OPEN MINDS wanted to get out of the busi-ness of hosting their own e-mail. They were very happy with Novell GroupWise, and saw all the benefits of not having to train users on new software,” says Teresa. “They knew
OPEN MINDSIT director turns rainmaker with Novell® GroupWise® in the cloud. When Novell partner DigeTekS, LLC helped a Novell GroupWise customer migrate to the cloud, the customer got more than originally expected. In addition to lower hardware costs and fewer headaches, the IT director became a profit-maker for her company.
OverviewAs IT director for OPEN MINDS, a market intel-ligence and consulting company, Casey Miller feels the pressure of keeping their 75 consul-tants working smoothly. They need constant updates and reliable communication with col-leagues and clients, because their work affects the well-being of countless people in the health and human services industry.
“In a company this size, I am the IT depart-ment,” she says. “I’m responsible for updating all software and hardware, plus network and server maintenance, database and website troubleshooting, and e-mail administration.”
From company headquarters in Gettysburg, PA, Casey also maintains satellite offices in nine other states. To collaborate across the miles, the consultants and staff of OPEN MINDS use Novell GroupWise.
“For remote employees, Novell GroupWise is their lifeline to the company.”
CASEY MILLERIT DIRECTOROPEN MINDS
“We’ve been using GroupWise since January of 2008,” she says. “For remote employees, GroupWise is their lifeline to the company.”
When Casey’s servers started showing their age in late 2011, she began investigating hosted IT services. She knew her company wanted to stay with GroupWise, so she looked on the Novell website for a cloud services provider. That’s where she found DigeTekS, LLC.
In fact, DigeTekS, located near Denver, CO, was one of the first hosted services providers to offer GroupWise in the cloud. But Casey wondered if a company so far away would be able to meet her support and response time requirements.
SolutionAs it turned out, DigeTekS, LLC not only met all of Casey’s requirements, they exceeded them. From their first phone conversation, Teresa Cole, director of hosting services at DigeTekS, seemed to know exactly what Casey needed.
“OPEN MINDS wanted to get out of the busi-ness of hosting their own e-mail. They were very happy with Novell GroupWise, and saw all the benefits of not having to train users on new software,” says Teresa. “They knew
OPEN MINDSIT director turns rainmaker with Novell® GroupWise® in the cloud. When Novell partner DigeTekS, LLC helped a Novell GroupWise customer migrate to the cloud, the customer got more than originally expected. In addition to lower hardware costs and fewer headaches, the IT director became a profit-maker for her company.
Success StoryCollaboration
OPEN MINDS at a glance:Consulting firm for 200+ health services organizations across the U.S.
Industry and Location Health and Human Services, Gettysburg, PA
Product and Services Novell GroupWise in the cloud DigeTekS, LLC hosted solutions
Results
+ Migrated to GroupWise in the cloud in only 12 hours
+ Saved enough IT costs to cover 4+ years of hosted services
+ Turned IT director into a profit-maker for the company
Success StoryCollaboration
OPEN MINDS at a glance:Consulting firm for 200+ health services organizations across the U.S.
Industry and Location Health and Human Services, Gettysburg, PA
Product and Services Novell GroupWise in the cloud DigeTekS, LLC hosted solutions
Results
+ Migrated to GroupWise in the cloud in only 12 hours
+ Saved enough IT costs to cover 4+ years of hosted services
+ Turned IT director into a profit-maker for the company
“GroupWise 2012 and Novell Vibe allow us to deliver vital collaboration and social tools in a private, secure environment—improving productivity, reducing costs
and ultimately driving success for our clients.”
TERESA COLEDirector of Hosting Services
DigeTekS, LLC
www.novell.com
To read more customer success stories, visit: www.novell.com/success
Contact your local Novell Solutions Provider, or call Novell at:
1 800 714 3400 U.S./Canada1 801 861 1349 Worldwide
Novell, Inc.1800 South Novell PlaceProvo, UT 84606 USA
468-001605-001 | 07/12 | © 2012 Novell, Inc. All rights reserved. Novell, the Novell logo, GroupWise and Novell Vibe are registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.
GroupWise met their business needs, but it didn’t make financial sense to upgrade their servers. It was a TCO and workload manage-ment situation.”
When Casey got the proposal from Teresa, she got the first of many pleasant surprises.
“The cost of hosting GroupWise ourselves on premise was the equivalent of more than four years of fees to DigeTekS,” Casey says.
The second surprise? How short the migra-tion process turned out to be.
“E-mail is such a core part of our business, we wanted to eliminate as much downtime as possible. That’s where I had the most con cerns about the migration,” she says. So Casey cleared a 24-hour window over a weekend for the e-mail migration.
ResultsBut migrating to GroupWise in the cloud only took 12 hours—half the time Casey expected. And the surprises kept getting better. An unexpected result of the migration—and probably the best for Casey—was free time.
With DigeTekS taking care of server issues and technical issues, she has time to be a consultant for OPEN MINDS clients. “I’m building and managing databases and cre-ating SQL server reports for our clients. In other words, I’m posting billable hours now,” Casey says.
“The migration to the cloud has made my company more profitable because they can use me as a consultant.” And, the IT depart-ment is no longer viewed as a cost center. “Now, I can sustain two to four hours of con-sulting services per week.”
While DigeTekS does the heavy lifting, Casey chose to retain control of her e-mail adminis-tration. “I can create new users and do other admin functions,” she says. “I also have ac-cess to all of my own backups. I can do as much as I did before, or I can let DigeTekS do all the work. It’s my choice.”
According to Teresa, that’s by design. “DigeTekS wants to give customers peace of mind and reassure them they’re not turn-ing their data over to a big unknown world that they don’t have a part of,” she says. “So we offer our customers a hosted option with admin access.”
As a Novell GroupWise partner since 2005, the DigeTekS team is excited about what Novell is doing with collaboration. “Hosting is huge, of course,” Teresa says. “And GroupWise 2012 and Novell Vibe® allow us to deliver vital collaboration and social tools in a private, secure environment—improving produc-tivity, reducing costs and ultimately driving success for our clients.”
