www.tamworth.gov.uk

In this issue:-

THEP film project

Page 2

Town Centregarages

Page 4

Estate Inspections

Page 6

Tamworth Foodbankdonations

Page 9

Spring 2014Housing Services

"We were delightedwith the response tothe conference andthe turnout by ourtenants ..."

Another successfulTenants ConferenceMore than 100 council tenants attended the conference organised by theTenant Regulatory and Involvement Team at Tamworth Borough Council.

The conference was held at the Assembly Rooms on 25 March to give Tamworthtenants the opportunity to have their say on housing services, hear about thelatest developments in social housing, listen to a panel of guest speakers andhave the opportunity to speak directly with staff and partners.

The event was split into two sessions. The first featured a number of guestspeakers and was attended by almost 70 tenants. The afternoon session was adrop-in event, with exhibition stands from a number of groups and organisationsincluding council staff, repairs contractor Mears, Staffordshire Fire Service,Citizens Advice Bureau and Home Swapper, to name but a few.

Throughout the day, more than 100 council tenants went along to the conferenceto pick up help and advice, ask questions and put forward suggestions forimproving their housing service.

Leanne Allwood, Tenant Regulatory and Involvement Manager, said: "We weredelighted with the response to the conference and the turnout by our tenantsand everyone worked extremely hard to make the day a huge success. Wereceived a lot of very positive comments from tenants and organisations whotook part, telling us how useful they found the event. We attempted to build onthe success of this first conference back in 2012 by focusing on the issues whichtenants told us were important to them."

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Tamworth HomelessnessEducation Program (THEP) hassecured funding to create ashort film to help enhance the

work already being delivered in schoolsacross the borough about the preventionof homelessness.

The funding has come from the HousingInnovation Fund - a special pot of moneywhich funds innovative projects linked topreventing homelessness.

The film will be created with Phenix Media, aTamworth-based film company, which hascollaborated with the council in the past. It ishoped that the film will be made in Tamworthand will feature local landmarks. Its aim is tohelp Year Six students to explorehomelessness, how people become homeless,

and more importantly, how homelessness canbe prevented.

Young people aged 16 to 25 from across theborough are involved in the project and willhave starring roles in the films, as well as tohelp with its creation; writing stories andscripts, choosing music and editing.

Hazel Morgan, Tamworth Borough Council’sHomelessness Education Officer said: “This is areally exciting project, which will give animportant message about homelessness andhow to avoid it. It is a great opportunity forthe young people to work on a film, from startto finish, and I am sure it will really add valueto our already strong collection of THEPresources.”

Filming was due to take place in April, with apremiere showing of the film scheduled forthe summer.

THEP Film Project

Our Sheltered Housing Staff are trained Dementia Friends. In January, TamworthBorough Council’s Sheltered Housing staff took part in Friends' information sessions runby a Dementia Friends Champion - a volunteer who has taken the Dementia FriendsChampions training. There are information sessions running across England.

A Dementia Friend learns a little bit more about what it's like to live with dementia andthen turns that understanding into action. From helping someone to find the right busto spreading the word about dementia on social media, every action counts.

Briefing sessions for sheltered housing tenants will be coming to Tamworth BoroughCouncil’s sheltered schemes shortly so they too can have the opportunity to find outabout dementia.  Alternatively sheltered tenants can speak to their Independent LivingManger for more information.

If you are interested in becoming a Dementia Friend and joining a national initiative thatwill help people living with dementia feel included in their communities, then you needto register and go to one of the Friends' information sessions atwww.dementiafriends.org.uk.  

Alternatively you can contact: Alzheimer’s Society: Units 8 and 9Windsor Business Park Windsor Court Trent Valley Road Lichfield WS13 6EUTelephone: 01543 255 955 Email: wwm@alzheimers.org.uk

The area covered includes Tamworth, Herefordshire, West Midlands (Birmingham, Coventry,Wolverhampton, Dudley), Shropshire, Staffordshire (Stoke-on-Trent), Warwickshire

Make life better for people with Dementia

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Help To Buy helpspeople escape fromGeneration Rent

With the average age of the first time buyer now at 37,trainee accountant Danny Thomas (22), and officeadministrator Elizabeth Leedham (20), thought it wouldbe years before they’d be getting a foot on the propertyladder.

Danny and Elizabeth were both living at home with theirparents in Tamworth, but were keen to settle down and get aplace together.

Danny said: “We started to look into buying, but soondiscovered that we couldn’t afford anything on the openmarket, because we didn’t have the huge deposit needed. Wedidn’t want to rent and end up being in that vicious circle ofnot being able to save, because we were paying a huge rent.”

So the couple were delighted when they heard about the Helpto Buy equity loan scheme. Keen to find out more, they visitedthe Morris Homes development in Wilnecote.

Danny said: “The whole process was so simple; we were helpedevery step of the way by the developer and the independentfinancial advisor. They sent everything to Orbit Help to BuyAgents for us, who assessed our application. We found outwithin days that the equity loan was sustainable for us - it wasall stress free for us.”.

Within two months, the couple had moved into their brandnew three-bedroom home. Danny said: “The Help to Buyscheme has been brilliant for us; without it, we would have hadto wait for years to get a foot on the property ladder. We hadboth thought that buying a home like this was way out of ourreach and we feel really proud of what we’ve achieved at ourage.”

You can find out more about all of the Help to Buy schemescurrently available from the Orbit Help to Buy Agents websiteat www.orbithelptobuy.org.uk or call 03458 50 20 50 (option 2)for more information.

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A block of rented garages in thetown centre has been completelyrefurbished – making an extraten garages available for use.The garages at Townshend andStanhope House have had newsecure doors, new flooring andwalls, while the exterior hasbeen clad and painted.

Ten of the garages were unoccupiedbecause they were in poorcondition. The works have nowbrought them back into use –providing 10 extra much-neededparking spaces in the town centre.

The improvement works took four weeks tocomplete, which was a week ahead ofschedule. The garages have now beenhanded back to tenants and are back in use.

The works are the third garage improvementprogramme to be carried out in 2013-14,following on from the rebuilding andrefurbishment of rented garages atRichmond Close and Sunset Close in the towncentre and at Leisure Walk in Wilnecote.

The garage works are part of a number of

environmental improvements across theborough, including repaving, provision of binstores and sheds, repainting at five shelteredschemes, installation of security gates,fencing and lighting in Caledonian and theupgrading of drying areas at Masefield Driveand Thackeray Drive.

All the works which have been carried outunder the environmental improvementprogramme were suggested by residents andthe Tenant Consultative Group.

Improvement works give town centre garagesnew lease of life

High-rise garage tenants with Tamworth BoroughCouncil staff and Cllr Michael Greatorex at the

newly-refurbished garage.

Bids for garages to rent in allareas of Tamworth can be madeon the Council’s Finding a Homewebsite atwww.findingahometamworth.co.uk/garages.aspx by firstregistering on the waiting list.

Available garages are advertisedon the site every Wednesday.

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Garage redevelopment programme

The regeneration of Kerria and Tinkers Green continues to moveforward with the appointment of a development consultantfirm GVA. GVA will be drawing up plans for both areas withinput and ideas from the residents and local people. It is hopedwe will have firm plans to submit by the end of 2014. In themeantime Hastings Close has been announced as the next phaseof tenants to move out and work is underway to find suitablere-housing. Drop-in sessions will continue at Tinkers Green andthe freephone number remains active for any questions orconcerns. The Independent Tenant Friend can be contacted on0800 183 0454.

Kerria and Tinkers Green Regeneration Gains Pace

Building work has begun on seven sites which previouslyhad underused garages on them. The sites are all in andaround the Leyfields area of Tamworth. Also being built inthis area is a development of 15 two-bedroom flats on anunused piece of land on the corner of Masefield Drive andThackeray Drive. In total, 42 new units of affordablehousing will be provided, including three adapted units.The new homes are being built by our partners Waterlooand Bromford Housing Association, but all nominations forthe new properties will come from people registered forhousing with Tamworth Borough Council.

While the building work continues, we are now workingon the development of four more sites acrossTamworth. Local residents have been consulted and thesites going forward are Ferrers Road, Cherry Tree Walk,Arden Road and Chapelon. If you would like any furtherinformation about the garage re-development programme,please contact Deborah Casey on 01827 709286.

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The estate inspection team will aim to identify issues such as:• Vandalism • Abandoned vehicles • Graffiti• Litter • Fly tipping • Dog fouling • Problems with highway maintenance and street lighting • Neglected homes and untidy gardens • Health & safety issues• Hot spots for anti-social behaviour • The condition of hard landscape (e.g. fences, walls and paving)• The condition of soft landscape (e.g. trees, grass, shrubs in communal areas)

Estate inspections will: • Provide a high profile presence on our estates• Ensure cleaner, attractive and safer neighbourhoods• Improve the physical condition of estates through quick responses to residents' concerns• Identify potential future estate improvements• Clear communal areas of fly tipping/graffiti/rubbish• Identify overgrown gardens/shrubbery• Identify defective street lighting and estate furniture • Ensure agencies take responsibility for issues identified within their remit• Identify potholes and surface perishing to hard surfaces and uneven and broken paving

We recognise the importance of maintaining the area where you live to a high standard. Wefeel that it is important that you are able to reside in a safe and pleasant environment. Themanagement of housing land needs to be effective, efficient and consistent in its approach.

Our aim is to provide a service to residents which meets the highest possible standards at all times and ensurethat we deal with all your neighbourhood concerns by holding an annual programme of estate inspections.

Why have estate inspections?The purpose of the inspections is to assess the standards of service we are delivering, identify areas forimprovement, and generally identifying any action needed to be taken to address tenancy breaches.

How often will we visit an estate?We are committed to inspect our housing areas on a regular basis. The housing estates in the borough arelocated across ten wards. Each ward will be inspected once a year as part of a rolling programme. For furtherinformation please see the estate inspection programme below.

If you would like to notify us of any issues in your area then please email these totenantparticipation@tamworth.gov.uk before your estate inspection takes place.

Estate Inspections will be undertaken by the Estates Manager, Tenancy Sustainment Officer and tenantinspectors supported by the Tenant Regulatory & Involvement Team.

ESTATE INSPECTIONS

Staffordshire County Council looks after roads, pavements and street lighting in Tamworth.REPORT FAULTS AND DEFECTS TO The Highways Hotline between 8am and 6pm. Tel: 0300 111 8020,Out of hours: 0844 8222888. Please note that you must quote 'Area 4: District of Lichfield and Borough of Tamworth'.Email: highways@staffordshire.gov.uk OR REPORT FAULTS ONLINE

     

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PROGRAMME OF ESTATE INSPECTIONS 2014-2015Amington - April 2014Arden Close, Fairview Close, Florendine Street, Highfield Avenue, Kerria Centre, Kerria Road, Madrona, Magnolia, Monks Way,Nemesia, Quince, Ridgewood Rise, Saffron, Sheepcote Lane, Sorbus, Sorrel, Spruce, St Georges Way, Tilia Road, Trefoil,Woodhouse Lane

Belgrave - May 2014Allensmead, Barnbridge, Belgrave Road, Bright Crescent, Broadsmeath, Exley, Greatmead, Hamble, Hayle, Honeybourne,Irwell, Kennet, Lomita Cresent, Lower Park, Medina, Medway, Tarrant, Stonepit, Wandsbeck, Waveney, Thurne

Bolehall - June 2014Amington Road, Argyle Avenue, Aspbury Court, Bamford Street, Beech Avenue, Bridgewater Street, Canning Road, DormerAvenue, East View, Ferrers Road, Goostry Close, Goostry Road, Leedham Avenue, Macgregor Crescent, Manor Road,Marshall Street, Neville Street, New Street, Rene Road, Sheepcote Lane, Summerfield Road, St Georges Way, Thomas Street,Tudor Crescent

Castle - July 2014Balfour, Bitterscote Lane, Bradford Street, Colbourne Road, Crutchley Avenue, Devereux House, Fazeley Road, Halford Street,Harcourt House, Lichfield Street, Milo Crescent, Moor Street, Morgan Road, Orchard Street, Peel House, Richmond Close, ,Stanhope House, Strode House, Sunset Close, Sutton Avenue, Townshend House, Victoria Road, Weymouth House

Glascote - August 2014Calder, Caledonian, Cambrian, Camhouses, Carisbrooke, Carlcroft, Chapelon, Craven, Crossfell, Dunedin, Engine Lane,Faringdon, Gresley, Hawksworth, Ivatt, Kirtley, Maitland, Pullman Close, Sheepcote Lane, Signal Walk

Mercian - September 2014Arnold Close, Bloomfield Way, Browning Close, Burns Road, Byron Road, Campbell Close, Chaucer Close, Chesterton Way,Coleridge Close, Comberford Road, Dryden Road, Elizabeth Drive, Goldsmith Place, Keats Close, Keble Walk, Kipling Rise,Longfellow Walk, Masefield Drive, Milton Avenue, Shakespeare Close, Shelley Road, Spenser Close, St Austell Close,Tennyson Avenue, Thackeray Drive, Wordsworth Avenue

Spital - October 2014Alfred Street, Ashby Road, Beech Close, Beech Road, Borough Road, Cedar Drive, Cherry Tree Walk, Chesterton Way,Chestnut Avenue, Comberford Road, Copes Drive, Edward Street, Gillway Lane, Hawthorne Avenue, Hilltop Avenue, HollyClose, Laburnum Avenue, Lilac Road, Moor Street, Nevill Street, Orchard Street, Prospect Street, Queensway, Salters Lane,Steere Avenue, Stevenson Road, Tempest Street, Thackeray Drive, Wigginton Road, Willington Road

Stonydelph - November 2014Crowden Road, Ealingham, Edale, Ellerbeck, Eringden, Garrigill, Gayle, Holwick, Litton, Lothersdale, Milburn, Montley, Murton,Pennymoor Road, Rainscar, Ravenstone, Raygill, Ribblesdale

Trinity - November 2014Greenhill Close, High Street, New Street, Orchard Close, Parkfield Crescent, Tamworth Road, Welford Road, Wigford Road

Wilnecote - December 2014Arden Road, Ash Grove, Bailey Avenue, Bakers Walk, Beauchamp Road, Brook Avenue, Callis Walk, Castle Road, CottageWalk, Ethelfleda Road, Gorsy Bank Road, Hastings Close, Hockley Road, Ivyhouse Walk, Jervis Road, Kilbye Close,Kimberley, Leisure Walk, Liberty road, Linthouse Walk, New Road, Overwoods Road, Quarry Hill, Saxon Close, Smithy Lane,Stonehill Walk, Tinkers Green Road

What happens after the inspection?The outcome and actions for all inspections will be reported on the web as part of ‘You said, we did’, in ‘OpenHouse,’ the tenants quarterly newsletter and will form part of the annual Impact Assessment for all tenantinvolvement activity.

Whilst not all of the issues will be the responsibility of the Council, our partnerships with local agencies - suchas the Fire Service, Police and Staffordshire County Council - allow us to ensure that all concerns are fed backto the appropriate organisation and responsibility is taken for issues identified within the remit of thoseorganisations. Organisations will be asked to respond to issues within 28 days to ensure these are actioned andresolved accordingly.

 

Tamworth Police Tel: 101, Email: tamworth.npu@staffordshire.pnn.police.ukTamworth Anti-Social Behaviour Team Tel: 101, Email: tamworth.asb@staffordshire.pnn.police.ukEnvironmental issues: Email: environmentalmanagement@tamworth.gov.uk Street Wardens Tel: 01827 709709,Email:enquiries@tamworth.gov.uk Streetscene Tel: (01827) 709709, Email: enquiries@tamworth.gov.uk

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You may want to move to a different homefor a number of reasons, and mutualexchanges are very often the quickest way tobe re-housed rather than wait for a transfer.

Tamworth Borough Council has developed amutual exchange service for its tenants which runsthrough the HomeSwapper website and is free toregister for Tamworth Borough Council tenants.Just go to www.homeswapper.org.uk to have alook and to register.

If you need any help or have any queries, pleasecontact the Void and Allocation team on 01827709520 or emailvoidandallocationteam@tamworth.gov.uk

If you are looking to move for work or to be nearto family and friends, HomeSwapper is a nationalservice which means that you will be able to seehomes across of the whole of the UK, not just inTamworth.

You can exchange with tenants of housingassociations and other local authorities ifeverybody agrees.

Normally an exchange will be agreed by thecouncil providing:

Both properties are the right size for the incomingfamily’s needs;

Neither party is having legal action taken againstthem for breaking their tenancy.

How does a mutual exchange work?

1. You find someone who wants to swap with you

2. You arrange to view each other’s homes

3. Both you and the tenant you want to swap withcomplete one of our mutual exchange requestforms. You then return both forms to us. Theother tenant has to also request permission fromtheir own landlord

4. We will inspect your home and ask for a tenancyreport from the other tenant’s landlord.

5. We have six weeks to tell you whether we agreeto your swap, but wherever we can we will letyou know sooner

6. If both landlords agree, you will need to agree adate that you both want to move. We will thenarrange for you and the other tenant tocomplete the paperwork.

Remember, it is very important that you don’tmove until you have written permission and bothtenants have completed the paperwork to assignyour tenancy.

You will have to meet a number of conditionsbefore your exchange can go ahead, andthese include:

l Not owing us any money for rent and / orrechargeable repairs;

l Doing all repairs that are your responsibility,including any damage caused by you orother members of your household;

l Leaving your garden tidy and free from rubbish.

Other points to remember:

l You must not offer money to bring about anexchange;

l The Council cannot get involved in any privatearrangements for the purchase of items, forexample: carpets, curtains, furniture.

Reasons for refusing permission

We will not let your mutual exchange go ahead if:

l We have started possession proceedings or wehave an order against you for breaking yourtenancy agreement;

l You have rent arrears at the time of theexchange.

l The property you have found is: too big or toosmall for you; adapted for a tenant withdisabilities and you do not need theseadaptations; normally let to certain groups ofpeople, for example, the elderly or those withspecial support needs and you don’t meet theserestrictions.

Thinking of moving –register for a mutual exchange

Kind-hearted sheltered housing tenants in Tamworth havegiven a boost to Tamworth’s Foodbank with a largedonation of food. Members of Seniors United – a group oftenants living in Tamworth’s 11 sheltered housing schemes whomeet together six times a year to discuss housing issues and meetother sheltered housing residents – have just handed over 25bags full of non-perishable food to Dr. Rev Stephen Jonathan, theco-ordinator of the Tamworth Foodbank.

The food – including pasta, rice, soup, tinned vegetables andother canned goods – were all donated by scheme residents,families and friends. The kind residents also donated aroundeight bags full of toiletries, which will also be supplied to peoplein need who use Tamworth’s Foodbank.

The collection, which was organised by Tamworth BoroughCouncil’s Tenant Involvement Team, was such a success thatmembers of Seniors United have asked that the Foodbankcollection remains ongoing.

Accepting the donation on behalf of the Tamworth Foodbank,Rev Stephen Jonathan said: “I am totally overwhelmed by thesheer generosity of the residents of the sheltered scheme and thequantity of food they have donated to the Tamworth Foodbank.”

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Tenant group boosts TamworthFoodbank with donations

Potentially life savingserviceTamworth‘s Lifeline provider, Welbeing, haslaunched a new potentially life-savingidentification service called One Call.Each member receives a silicone wristband printedwith a unique reference number and the phonenumber for Welbeing’s 24 hour, 365 day emergencytelephone service.

The number allows emergency and medicalprofessionals to access vital medical informationdetails. If a person is lost or disoriented and is foundby a member of the public then personal informationwill not be given to the caller but the person’s pre-arranged contact will be notified and informed oftheir whereabouts. If no responders are available thenthe Emergency Services will be called to attend.

Who can benefit from Welbeing One Call?One Call can assist people in various ways and wouldbe of great benefit to people with: Medical conditions(diabetes, epilepsy, dementia, mental healthproblems) and allergies.

Lone workersCarers (your loved one is at home and needs care if you

are lost, or injured) and people who spend a lot oftheir time outdoors alone, such as walkers and runners.

How does Welbeing One Call work?If a person who is registered with One Call is out andabout and becomes ill, has an allergic reaction, a fall,becomes disorientated or is in any way at risk, theemergency services or any member of the public canring the phone number on the wristband, quote theidentification number and (after completing a securitycheck) can be advised of any important medicalinformation. The contact centre will notify theperson’s pre-arranged contact or next-of-kin. It isimportant that the One Call wristband is worn 24hours a day. There is no need to take it off, evenwhen bathing. There is a one-off admin charge of £25and an annual subscription of £15 a year, paid bydebit card direct to Welbeing.

What to do nowIf you would like to register for this service thenplease contact us on 01323 636214 for furtherinformation. As soon as you complete the forms andreceive the wristband you will be registered with theOne Call service. You will need to update your detailsif you change any of yourpersonal details.You will be required to signour terms and conditions.

Seniors Unitedmembers Betty Allsopand June Berry withsome of the donations

Seniors United member MargaretLovegrove from the Oakendale shelteredscheme presents the Foodbank donationsto Dr. Rev Stephen Jonathan.

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Local Offers - Anti Social BehaviourAt the Service Improvement Group held on 12 February 2014, the group reviewed the ASBLocal Offers, which is our commitment to ensure customers receive a consistently goodservice.Minor changes have been made and from April 2014, our ASB Service Standards will be as setout below. They can also be found on the website under Housing, ASB Zone.The Service Improvement Plan 2013 – 2015 covering the anti-social behaviour service is alsoavailable on our website under Housing so you can see our progress on how we intend toimprove on the service and how we are doing so far.

Our Commitment 2014/2015Here are some of our Service Standards to ensure that when you report anti-social behaviour,you receive a consistently good service.

We will:

l Acknowledge all anti-social behaviour reports in writing within 24 hoursl Arrange to interview you at home, or an agreed location, within a maximum 10 days of

receipt of your complaint and agree an action plan tailored to your requirementsl For serious allegations, contact you within 24 hours of your report to usl Contact you at the interval times agreed in the action planl Keep your identity confidential and seek your written agreement where disclosure is

necessary, for example, a witness statement for Courtl Work with partners including the Police and Community Safety Partnership to reduce

nuisance, anti-social behaviour and crimel Offer you a range of solutions including support, advice and interventionsl Be accredited by HouseMark and the SLCNG (Social Landlords Crime & Nuisance Group)l Support the corporate Community Safety Hubl Carry out tenant satisfaction surveys achieving a minimum of 80%

Our leaflets have also beenreviewed and are on thewebsite for you to look at.If you don’t have access to aprinter, we will be happy toprint information off for you.We currently have threeleaflets covering:

l Being a Good Neighbourl Victim and Witness Supportl Witness Encouragement –

going to court

The following documentswill also be added to thewebsite shortly:

l Anti-social behaviourpolicy and procedure

l Service Improvement Planl Interim accreditation

report

If there is any otherinformation you would liketo see, please let us know.

Each Factsheet will cover:

l Useful informationincluding enforcementpowers

l Our landlord offer – whatwe will do and when

l Any relevant performanceinformation

Factsheets and Useful InformationTo further our commitment to the prevention of anti-social behaviour, Landlord Services willbe introducing a Factsheet library. A number of factsheets will be published on theTamworth Borough Council website in the Housing ASB Zone. The first factsheet coveringalleyways was approved at the Service Improvement Group in February.

Percentage of all responsive repairscompleted within target 97% 98%

Percentage of appointments madeand kept 96% 98%

Percentage of repairs completed on first visit 80% 90%

Percentage of properties with a valid GasSafety Certificate 100% 100%

Average re-let times (in days) 16 days 16 days

Percentage of ASB reports acknowledged inwriting within 24 hours 90% 95%

Percentage of ASB cases with an agreedcustomer action plan within 10 days 90% 89%

Current rent arrears as a percentage ofannual debit 2.28%

Number of complaints since 1 April 2013 241

Number of complaints upheld since 1 April2013 17

Number of compliments since 1 April 2013 105

Landlord Performance – Top Performance Indicators as at 31 March 2014, voted for by tenants

Performance Indicator Target Current Are we on Trendvalue target?

Great Communication – 'Open House'Great communication is extremely important to us, and in previous consultations,you’ve told us its amongst your top priorities too. This is why we produce a quarterlynewsletter called Open House.

Open House aims to keep you fully up to date with our latest news, and contains importantinformation about your home and community.

Back in 2011, The Tenant Regulatory and Involvement team consulted with tenants about thecontent, layout and frequency of their quarterly newsletter. The biggest change from theconsultation exercise saw the size of the newsletter changed from A3 size to A4 as tenantscommented that they believed a smaller publication would be far more manageable to read.

In addition to this, 87% of respondents stated that the newsletterprovided them with relevant and up to date information abouttheir landlord service, 83% of respondents reported that they hadread the last edition of Open House and 86% of respondents statedthat the frequency of the publication should remain as quarterly.

Nearly 3 years later we want to ensure that we are still getting itright and will shortly be sending out a small survey to again knowyour thoughts specifically around the content and accessibility ofyour newsletter.

Alternatively, If you are interested in joining 'Tenants Voice' to assist inthe editing and production of Open House, please contact the TenantRegulation and Involvement Team in one of the following ways:

Telephone 01827 709374 or Email: tenantparticipation@tamworth.gov.uk

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Designed and Produced by Tamworth Borough Council

Tamworth Borough CouncilMarmion House, Lichfield Street, Tamworth, Staffordshire B79 7BZ.

Enquiries: (01827) 709709 . Main Fax: (01827) 709271

If you would like to getinvolved then contactTamworth Borough

Council’s TenantRegulatory

Involvement team:

Other useful numbers:

Tamworth Borough CouncilCustomer Services(01827) 709709Benefits(01827) 709540Council Tax(01827) 709530Housing Advice01827) 709459Housing Office Enquiries (01827) 709491Tenant Regulatory and Involvement Team(01827) 709260/374Tenancy Sustainment Team (Rent)(01827) 709514Tenancy Sustainment(01827) 709491Housing Options(01827) 709520

Leanne AllwoodTenant Regulatory andInvolvement Manager

07891052184

Diane HughesTenant Regulatory andInvolvement Assistant

01827 709374

Helen RichTenant Involvement

Administration Assistant01827 709260

Ann SummersLandlord Improvement and

Project Officer01827 70937401827 709260

Marilyn McNallyIndependent Tenant Friend

01827 709448email us:

tenantparticipation@tamworth.gov.uk

Alternative Formats

If you require this document in an alternative format or language,please contact us

The winner of the Winter competition was Mrs Beryl Carriganfrom the Town Centre.

Thanks to everybody who sent in competition entries!

Spot the difference answer!