Open and Shared Information System
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Open and Shared Information System OaSIS
description
Open and Shared Information System. OaSIS. SUNCOM’s Standard Business Process. On-line detail. Centralized ordering for the enterprise Maintenance of an enterprise inventory Single bill from the vendor With electronic detail SUNCOM rebilling of customers. On-line CSA. Old Process. - PowerPoint PPT Presentation
Transcript of Open and Shared Information System
Open and Shared Information System
OaSIS
SUNCOM’s StandardBusiness Process
• Centralized ordering for the enterprise
• Maintenance of an enterprise inventory
• Single bill from the vendor–With electronic detail
• SUNCOM rebilling of customers
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Old Process
On-line detail
On-line CSA
New Process
ProcessBenefits
Areas to beImproved
Areas where OaSIS Improves SUNCOM’s
Business Process• User management• Invoicing• Inventory• Account management• Auditing• Order processing• Shared development and use of
related software3
SUNCOM OaSIS Deployment• Evolutionary development
– Piecemeal Module release over several years• Now in year three
– Constant improvement• Customers get new features and empowerment from a
production system
– Long term incremental investment– Minimal risk
• Revolutionary approach– Open and shared model– Unprecedented customer empowerment– Using modern tools
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SUNCOM’s OaSIS is…
• Open because it provides SUNCOM customers access to more SUNCOM data, Application Program Interfaces and a software library of custom applications.
• Shared because it enables customers to develop software applications, use and modify software written by other customers.
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SUNCOM OaSISTechnologies for
Improvement
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Database restructuring
Metadata tags
Open Source Library
Integration and data exchange with other systems
Framework
Database Restructuring• Establish new relationships between data• Eliminate the restrictions of intelligent codes (like
CSA) and the need to understand them• Empower customers to…
– Create accounts based on any customer priority like…• Various levels of organizational hierarchy• Grants• Projects
– Move services between accounts– Consolidate bills
• To include a variety of services on one bill• To include services from a variety of vendors on one bill
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Metadata Tags
• Will allow customers to label any data they can see like…– phone numbers with the name of the phone user– circuits with specific locations– any service with grant IDs, project IDs, etc.
• Becomes data in SUNCOM systems that is owned by the customer yet related to SUNCOM data
• Becomes permanent, universal tag until customer changes it
• Can insert tags at any stage and use in any other stage– Order– Inventory– Invoice– Audit
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Framework
• Standardized interfaces– For customers writing applications– For vendors exchanging data and
processes
• Simplify future development– Functions developed once, reused in
many areas by many developers– Eliminate duplicated functions
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Integrated Processeswith other Systems
• Allow vendors and SUNCOM to pass data to each other in real time
• Example uses:– Customers order from vendor’s web site, OaSIS
immediately gets all necessary CSA data from vendor• Centralizes order and inventory data no matter where order
is submitted
– Vendor updates vendor records upon service activation, then sends updates to OaSIS• Eliminate double entry and improve accuracy
• First integration technology to be use will be Open Authorization (OAuth)
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Open Source Library
• Customers will be able to write custom applications using…• SUNCOM data• Meta data• Standard functions written by SUNCOM (APIs)
• Stored in OaSIS library and run through SUNCOM instances
• Customers will be able to use and modify applications written by other customers
• Will create a community of programmers within the State enterprise
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Summary of SUNCOM Customer
Self-Service Empowerment• Establish and empower users• Permanently tag services and charges• Independently create/modify accounts• Consolidate or separate bills• Write own custom applications for…
– Orders– Invoices– Audits– etc.
…using standardized interfaces and routines…and by modifying applications written by others
• Order through other systems
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SUNCOM’s Open and SharedInformation System
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SUNCOM OaSIS Contact
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Mike KyvikChief of FinancesDivision of TelecommunicationsDepartment of Management [email protected]
Jeremy DaniellOaSIS Project ManagerDivision of TelecommunicationsDepartment of Management [email protected]
Curtis CliffordBusiness Development ManagerDivision of TelecommunicationsDepartment of Management [email protected] Curtis to find out how to access OaSIS
