Open Air Corporate Overview
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Transcript of Open Air Corporate Overview
OpenAir Company and Product Overview
About OpenAir
• Focused exclusively on Professional Services Automation since 1999
• World leader in resource management applications and processes
• Successful track record deploying and supporting enterprise organizations
• SAS 70 type II Certified, 4 years
• Subsidiary of NetSuite (NYSE:N) – $140M Rev and $130M in Cash
Where Are We?
San Mateo
Sydney
London Toronto
Singapore
Tokyo
Manila
Corporate Headquarters San Mateo, CA USA
Worldwide Locations Toronto Sydney, Australia Singapore London Denver Japan Manila, Philippines Boston Austin
More than 970 employees* $152.5 million* in annual revenue *As of 2008 revenue year end
Boston
Austin
Denver
PSA Centers
Billing & Revenue
Resource Management
Project Management Time & Expense
Tracking
Reporting & Analysis
Demand Planning
OpenAir Services Value Chain
Project Planning Capacity Planning Margin Calculation
Skill Management Resource Allocation Utilization Monitoring
Project Tracking Task Assignments Project Reporting Project Financials
T&E Entry T&E Approval T&E Compliance
Billing Rules Revenue Rules Approvals Invoicing
Utilization reporting Financial reporting Status reporting Project Profitability
OpenAir Solves Key Challenges
Challenge OpenAir Solution Client Benefit
• Manual processes • Automated, scalable workflows
• Reduction in cycle time, errors, and admin cost
• Reactive project metrics
• Real time, actionable performance metrics
• Increased on-time, on-budget delivery
• Limited visibility into utilization
• Tools to effectively allocate resources
• Increased resource utilization
• PS data housed in disconnected silos
• Integrated platform • Consistent, accessible data
• Poor system availability, accessibility
• Web native, accessed over the internet
• Ubiquitous accessibility
Select OpenAir Clients
High-Level Resources Workflow
Resource Requests
Routed to correct RM
Identify Resources
View Availability
Known 1
Unknown Search
2
• Job code • Skills • Availability
Approval Required?
• Soft Book • Hard Book
Book No
Approve
Yes
Manage Bookings
• Confirm • Modify
Monitor
• Utilization • Capacity • Status None
Book Generic
3
• Placeholder • Revisit
User Input
• Timesheets • Skills Updates
OpenAir Adapts to Your Company
OpenAir is highly configurable to meet your needs • Custom detail fields and calculated fields • Default form fields • Project templates • Invoice templates • Company specific terminology • Configurable reports • Customizable electronic approval processes
Limit the scope of each user through a variety of features • Roles • Filter sets • Role based form permissions • Module access
User Options – Accessing OpenAir
Any machine
Any browser
ONLINE
OFFLINE
Any time
% of OpenAir Customers that would recommend OA to another
92%
“OpenAir has been the single most customer responsive company I have ever worked with…I have never experienced a customer support situation like this in my career, not ever.”
- Jodi Cicci, Former Director of US Project Management Office, Software AG
OA Client Support Infrastructure
- Technical Support - Live answers to simple and complex
product questions - Client Management
- Internal advocate to help elevate your use of the system
- User Forum, Events, Guides, Webinars - Training and best practices
We Have Happy Customers
Representative OpenAir Integrations
The ability to seamlessly integrate OpenAir into broader system environments allows our clients to preserve their investment in other applications.
> Proven capabilities integrating with the leading point and ERP solutions
> Robust integration technologies > SOAP API > XML API > Integration Manager (CSV files)
> Deep systems integration expertise across a broad range of system environments
> Integration with American Express and Microsoft Project
CRM
HR / Payroll
Financials
Reporting
OpenAir Enables Sarbanes-Oxley & DCAA Compliance
Select OpenAir features that support regulations • Password security and audit trail of system access history • Time tracking by task against a defined overall budget • Configurable approval processes • Tracking of employee time to unlimited levels of detail • Default and override billing rates per contract terms • Full cost transfer functionality • Role based permissions to limit user access • Proven integrations with payroll and financial packages
We deliberately constructed our procedures, leveraging the OpenAir capabilities around resource assignment, around time entry, and around supervisor approval; these steps all had to be consistent with our organizational structure. I am happy to say that we passed the first round of the DCAA audits. - Joe Carella, Former Senior Director, AstraZeneca
Security and Performance Data Entry & Migration:128 bit SSL encryptionThree tiered login process VeriSign (http://www.verisign.com) secured
On-Site Security and Integrity:Savvis Communications (http://www.savvis.com) SAS 70 certifiedCisco load balancing technologyPartitioned database for each customerEscrow account option with respect to source codes
Backup – Four Tier Stategy:Real time backup – Rackspace Hosting (http://www.rackspace.com) Daily local backupDaily remote backupRemote offsite backup with five week retention period
LAMP Architecture:Linux OSApacheMySQLPerl
Description Easily view who is available to work on projects. Hover over chart to view booking details.
Resources: Availability
Description Search for resources based on skills and/or availability.
Resources: Skills Searching
Description Monitor utilization (historical or forecast) in percentage (shown) or hourly figures. Easily customize the chart by overlaying hierarchies, adding sub-totals, changing the period, or adding detailed fields and color coding.
Resources: Utilization
Description Track detailed time entries from any internet connection or via our offline tool.
Timesheets
Description View real time project metrics with insight into planned vs. actual performance.
Projects: Summary
Description Detailed work breakdown structures provide managers, executives, and clients with visibility into project delivery.
Projects: Gantt View
Description Robust billing rules provide solutions to even the most complex contracts.
Projects: Billing Rules
Description Revenue forecast reports support “What If” scenarios and provide an accurate picture of future billings.
Projects: Forecasting
Description OpenAir Workspaces provide a readily accessible forum for knowledge management.
Workspaces