Online Resources Introducing F.W. Davison’s New Online Customer Resource Center.
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Transcript of Online Resources Introducing F.W. Davison’s New Online Customer Resource Center.
F.W. Davison & Company 2
Convenient LoginConvenient Login
• Login is now positioned on the home page at www.fwdco.com
F.W. Davison & Company 3
New LayoutNew Layout
• The whole site now has a new, more attractive layout
F.W. Davison & Company 4
News You Can UseNews You Can Use
• Latest news appears in the header of each page
• Scrolling action pauses for easier reading
• Text is linked for quick access
F.W. Davison & Company 5
At-A-Glance BulletinsAt-A-Glance Bulletins
• Mouse-over titles for a quick glance at the bulletins
• Click on the titles to view more of the story
F.W. Davison & Company 6
Submit a New CaseSubmit a New Case
• Contact info defaults from login
• Additional options include requesting to be paged
F.W. Davison & Company 7
Submit a New CaseSubmit a New Case
• Fax Supporting Information
• E-mail a Screen Capture
• Reference the Case Number
F.W. Davison & Company 8
Case HistoryCase History
• Review cases that have been closed in the past 30 days
F.W. Davison & Company 9
Case History SearchCase History Search
• If the case was closed over 30 days ago, use the Search Cases feature
F.W. Davison & Company 10
Download CenterDownload Center
• Improved navigation to previous versions of software
• Quick access to upgrade and download info
F.W. Davison & Company 12
LibraryLibrary
• No Dewey decimal system, just point and click on the drawer to find your document
F.W. Davison & Company 13
LibraryLibrary
• Documentation categories: Reference Guides User Guides Technical Guides Setup Guides
Forms & Samples Task Sheets Tech Notes & Helps Release Notes
F.W. Davison & Company 14
Search the SiteSearch the Site
• Using a keyword search, you can search the Library to find the document you need
• Or you can search the website to find just the right information!
F.W. Davison & Company 15
Online Change RequestsOnline Change Requests
• Change Requests can now be submitted online
F.W. Davison & Company 16
Submit Change RequestsSubmit Change Requests
• Fill in form with contact info and detail• Fax or e-mail additional information upon submission
F.W. Davison & Company 17
View Change RequestsView Change Requests
• Select submitted Change Request from list to review detail
F.W. Davison & Company 18
View Change RequestsView Change Requests
• View quote online• Print, sign & fax
“Authorization Form”• Cancel/Reject Quote
online
F.W. Davison & Company 19
Edit Account InformationEdit Account Information
• Change contact information
F.W. Davison & Company 20
Edit Account InformationEdit Account Information
• Update software versions
F.W. Davison & Company 21
For best results …For best results …
• The CRC is best viewed with Internet Explorer 6 and above. This means that some layout features may not be
completely supported by older browsers.