Online engagement examples

Local public services: engagement and feedback

onlineIngrid Koehler

February 2011

@ingridkMonday, 7 March 2011

About this presentation

This is a collection of examples of feedback and engagement mechanisms used by or about local public services to share with a performance improvement working group. You can find almost all these examples with a bit of write up and more at...

socialgov.posterous.com

Monday, 7 March 2011

Get satisfaction

Local crowd-sourced customer service and problem solving


Patient Opinion


My Police


• Fred Durst Society of Humanity and the Arts

• Dept of Neat and Clean

• Longhorn Alumni Society

• ...and some real ones, too!

Top choice: over 29,000 votes

meansalmost 10,000

separate log-ins for a joke

Be Careful!!


Central Bedfordshire


Coventry Facebook and Crowdsourcing


Twitter engagement

Police at Old Trafford by Reds on Tour on Flickr

from Dan Slee


It doesn’t have to be the council’s


Crunch time - budget consultations


Councillor engagement


Internal and professional engagement

Behind the firewall crowdsourcing, NYC

asterix611 on Flickr

secure enterprise social networking


Open engagement

localbysocial.net Sunderland March 4-5Blackburn March 18Communities of Practice


Open government?

• Transparent

• Listening

• Engaged

• A movement, not a moment

What if politicians invented the open source way? from OpenSourceWay on Flickr


Find out more

• twitter.com/localbysocial

• twitter.com/ingridk

• socialgov.posterous.com

• ingridkoehler.com

• Social Media CoP at communities.idea.gov.uk


Online engagement examples

Technology

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