Online Consumer Reviews

Online Consumer ReviewsYou need online reviews for your business to increase your reputation.

Online Consumer Reviews

Having an online review of your business is the most important part of getting someone to call you.


Remember, an unhappy customer would tell 10 people. Most importantly, unhappy customer can influence hundreds if not thousands of people by leaving a unfavorable online review for other people they do not know to read.

For you to get positive reviews, you MUST have super excellent customer service .


Why you do not have online reviews as much as you’d like?

Your clients are busy They are not interested writing reviews You’re customer service is just OK and

not super excellent


Cornerstone Marketing Services can:

We can post you clients reviews according to their zip codes.

Reviews posted are what you’re clients havewritten about you in your office.

WHAT WE CAN DO FOR YOU!


Word of mouth is definitely the best!

Facts:When asked what sources "influence your decision to use or not use a particular company, brand or product” 71% claim reviews from family members or friends exert a "great deal" or "fair amount" of influence. (Harris Interactive, June 2010)


Word of Mouth

Facts:Recommendations from family and friends trump all other consumer touch points when it comes to influencing purchases, according to ZenithOptimedia. (AdAge, April, 2008)


If a consumer can’t find a friend/family that knows your business, they use online reviews.

Facts:90% of consumers online trust recommendations from people they know; 70% trust opinions of unknown users. (Econsultancy, July 2009)


Why you need to invest on online consumer reviews:

Facts:When making purchase decisions, North American Internet users trust recommendations from people they know and opinions posted by unknown consumers online more than advertisements on television, on the radio, in magazines and newspapers, or in other traditional media. (Nielsen Online, April 2009)


Since the consumer do not know anything about you, they go online to research / find reviews about you.

Facts:Some 70% of Americans say they consult product reviews or consumer ratings before making a purchase, according to an October 2008 survey by Penn, Schoen & Berland Associates, a research and consulting firm. (Business Week, October 2009)


Online reviews offered by Cornerstone Marketing Services are part of Reputation Management Services.

Call:Michael408-868-5500Cornerstone Marketing Servicesinfo@cornerstonemarketing services.com

Online Consumer Reviews

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