PROGLOBALBUSINESSSOLUTIONSPROGLOBALBUSINESSSOLUTIONSYOUR ONE STOP OUTSOURCING PARTNERYOUR ONE STOP OUTSOURCING PARTNER

OVERVIEW• Proglobalbusinesssolutions is a service oriented marketing Indian company .We

provide diverse outsourcing or off shoring solutions under one platform. • Managed by entrepreneurs with a pleasing track record in offshore or outsourcing

to India, the company is headed by a team which has 20 plus years of exposure to all aspects of the functioning of IT and ITES units.

• Our Vision• Our vision is to bring the global outsourcing industry closer and provide customer

with quality and affordable solutions.• Our Mission• Our mission is to provide clients with reliable need based solutions across different

business verticals and requirements under one• platform.

GLOBAL PRESENCE• We provide services from India & also through our delivery partner centers spread

across different continents. Our 24*7 delivery centers supporting multilingual projects are qualitative, reliable & have excellent track record of even serving fortune companies. Apart from Indian Offices our execution centres are also located in Americas, Europe & Africa

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GLOBAL PRESENCEGLOBAL PRESENCE

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CALL CENTER SERVICES

INBOUND CALL CENTER SERVICES.

OUTBOUND CALL CENTER SERVICES

TECHNICAL SUPPORT SERVICES

DISASTER RECOVERY SERVICES (BCP)

EMAIL & CHAT SUPPORT

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VIRTUAL ASSISTANT SERVICE7

MULTILINGUAL CALL CENTER SERVICES8

DATA VALIDATION SERVICES

MARKET RESEARCH (CATI,CAPI,CAWI)9

DATA ENTRY SERVICES

ONLINE DATA ENTRY

DATA CAPTURE SERVICES

DATA CLEANSING / ENRICHMENT

SCANNING/ OCR/ INDEXING

WEB RESEARCH / DATA MINING

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DOCUMENT MANAGEMENT7

DATA ABSTRACTION8

FORM PROCESSING

DATA ANALYTICS9

DATABASE DEVELOPMENT & MIGRATION10

PHOTO EDITING SERVICES

PHOTO RETOUCHING

PHOTO CLIPPING

PHOTO RESTORATION

3600 PANORAMA

VIRTUAL 3D CREATION

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6 ALBUM DESIGN

GRAPHIC DESIGNING SERVICES

MAGAZINE DESIGNS

LOGO CREATION

BROCHURE DESIGNS

FLYER DESIGNS

BUSINESS CARDS

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CATALOG DESIGNS7

COVER DESIGNS

SKETCHING8

3D CREATIONS9

BANNER DESIGNING10

POSTER DESIGNING11

PRESENTATIONS12

FLASH ANIMATIONS13

E- PUBLISHING SERVICES

EPUB CONVERSION

EPUB3 CONVERSION

FIXED LAYOUT EPUB CONVERSION

READ ALOUD EPUB CONVERSION

ENHANCED EPUB CONVERSION

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NOOK FIXED LAYOUT FORMAT7

MOBIPOCKET (KINDLE) CONVERSION8

KF8 CONVERSION

FLASH FLIP BOOK CONVERSION9

HTML/XHTML CONVERSION

XML CONVERSION

XBRL CONVERSION

DT BOOK CONVERSION

PUB MED CONVERSION

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DIGITIZATION & DATA CONVERSION17

DIGITAL PREPRESS & TYPESETTING10

ADOBE PDF CONVERSION

ROUND 1: CV SCREENING.

ROUND 2: COMMUNICATION TEST.

ROUND 3: PERSONAL INTRODUCTION & DOMAIN SKILL TEST.

ROUND 4: OPERATIONS – PROCESS SUITABILITY.

ROUND 5: HR – VALUES, CULTURE, SALARY.

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OUR RECRUITMENT PROCESSThe recruitment we undertake on behalf of our clients is a 5-round exercise.

OUR TRAINING PROCESS

PRE PROCESS PROCESS TRAINING POST PROCESS TRAINING

Orientation & InductionDomain SkillsAccent Training (wherever needed)

The trainee Process Associates are put through a simulation of the actual process which involves the system of answering queries.

Product Knowledge

Mock Sessions (wherever needed)

Systems Training

Refresher Training (All agents and coaches are subjected to knowledge assessment tests periodically.)

Training is imparted at Three levels:

OUR QUALITY PROCESSOur Quality Management System is designed to deliver Reliable and Consistent Services to our Clients. It provides for value creation , reduces cost, rework & improves net profit through: 

INNOVATION & TRANSFORMATION•Re-engineering•Process Automation•Transformation Projects

PERFORMANCE MANAGEMENT•Balance Scorecard approach•Process Measurement Index•Industry Benchmarking•World Class Processes

DELIVERY EXCELLENCE • Service Optimization• Improving Architecture• Business Optimization

SERVICE RELIABILITY•Quality Assurance•Process Risk Management:•Mistake Proofing

TECHNOLOGY-DATA MGT & BACKUPThe delivery center is securely linked and monitored by a dedicated Network Operating Center (NOC). The NOC is the command centre which monitors the entire network 24/7, 365 days. Plus we have BCP (DR) multiple locations setup & ready to use.

• Dual leased line from two leading ISP service providers •Cisco 1800 routers and ASA 5510 firewalls with Nortel switches.•Linux proxy servers and billing servers for file access and storage •Standard office configuration with HP desktops.•Three level power capacity management with two level redundancy and in-house power generating unit.

Precautions are provided through Bio metrics, Secure logins, User Authentication, scheduled backupof data through:

Documents backup Media Backup User Backup Backup Mail Scheduled backups Synchronized backups Data Stored in secured Hard Disks and DVD disks

WHY US? WHY OUTSOURCE TO US?•Define each every process including support functions related to project in line with success achieved & aligning with SLA’s required.•Continuous Monitoring of processes & identifying gaps & plugging them instantly.•Consistent review & feedbacks, Improvement of performance.•Control Attrition & retain consistent team.•Continuous learning & refresher Training for all members & coaches•Have redundancy/ contingency plans throughout all processes•Robust Quality method which is updated from time to time.

•Excellent communication, Swift Response & Precise solutions•24/7×365 days service•State-of-the-art technology and Infrastructure•100% Information Security and Data confidentiality•Dedicated team per project•One Platform for various business outsourcing requirement•Multilingual support apart from English•Skilled Resources with Domain expertise•Affordable competitive pricing

THANK YOUYour Time & Patience is Greatly Appreciated!

Please contact us at :

salesteam@proglobalbusinesssolutions.com

www.proglobalbusinesssolutions.com