One more question... workshop slides from CAST2014
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Transcript of One more question... workshop slides from CAST2014
One more question...
Me
Tony Bruce Consulting Ltd
dancedwiththetester.blogspot.co.uk
@tonybruce77
Associate with Equal Experts Ltd
Tony Bruce Consulting
Questions OnlyParticipants meet in an imaginary location (place of
work
etc) on stage. The only rule of the gameis that they can
only converse by asking each other questions in turn. If
player hesitates or makes a statement, they are buzzed
Out and replaced by one of the other players (who is
standing behind them).
Inspiration
http://tastycupcakes.org/2012/11/questions-only/
SceneScene
You've been away at CAST 2014 and on your
first day back somebody is chasing up the TPS
Report.
SceneSceneYou are a new starter and your first day and your
manager is asking how many test cases you
have completed today.
Definition
NOUN
A sentence worded or
expressed so as to elicit
information:
we hope this leaflet has
been helpful in answering
your questions
VERB[WITH OBJECT]
Ask questions of (someone),
especially in an official context:
four men were being
questioned about the killings
(as noun questioning) the
young lieutenant escorted us to
the barracks for questioning
Basic Structure
auxiliary verb + subject + main verb
A verb used in forming the tenses, moods, and voices
of other verbs. The primary auxiliary verbs in English
are be, do, and have; the modal auxiliaries are can,
could, may, might, must, shall, should, will, and would.
A person or thing that is being discussed, described, or
dealt with: I’ve said all there is to be said on the subject
The verb in a main clause.
http://www.englishclub.com/grammar/verbs-questions_structure.htm
Basic Structure
http://www.englishclub.com/grammar/verbs-questions_structure.htm
Basic Structure - Exception
For the verb 'be' in simple present and simplepast, we do not use an auxiliary verb. We simplyreverse the positions of be and subject:
http://www.englishclub.com/grammar/verbs-questions_structure.htm
Potential categories Answer is important
Information needs to be known
http://www.funnyjunk.com/funny_pictures/3888409/Is+that+your+final+answer
Potential categories Question is important
Information needs to be shared
http://dilbert.com/strips/comic/2003-05-17/
Potential categoriesThe asking is important Trigger thinking
Key Factors
Clear and unambiguous
Be precise and to the point
Example
What is the name of that movie with the guy with
the thing?
Key Factors
Context
Environment that sets the understanding of
Expectations – reason you asked should be
clear.
Example
What is the fastest way to get from Brown St to
North St?
Rephrasing
What?
Same question, different words.
Why?
Clarification
Example
By what are you known?
Rephrasing Exercise
Tony had three pencils and bought three more.
Later that day he lost five pencils, how many did
he have left?
At what point did you realise you would not make
it as a professional project manager?
Rephrasing Exercise
Some ugly baby, huh?
Inspiration
Tone/Emphasis
What?
Rise/Fall
Focus on one or more words
Why?
Make a point
Example
Really?
Tone/Emphasis
The Art of Asking: Ask Better Questions, Get Better AnswersBy Terry J. FademReferencing Stanley Payne
Tone/Emphasis Exercise
What, specifically, will you do next week?
Is there anything you have missed out?
Active ListeningWhat?Concentrating on what is being said andlistening rather than 'passively hearing'Why? To gain and demonstrate a better understandingExample"Jim: I don't like this work place as much as my
old one.People are not very nice.Sarah: You are unhappy at this work place?Jim: Yeah. I haven't really talked to anyone. No
oneIncludes me.Sarah: You feel left out here?Jim: Yeah. I wish I knew more people."
Active Listening ExercisesClap and follow
Line Story
Pen
Right EnvironmentWhat?Be in the right place
Why? Easier to askEasier to answerComfortable
ExampleA set timeIn the office
Right PersonWhat?Are you the right person to ask the question?
Why? Personal reasonsExperience/leverage/influence
ExampleYou are new to the company
Socratic Questioning
What is Socratic Questioning?
thoughtful questioning
disciplined
systematic
feign ignorance
Strategic
challenge accuracy and completeness of challenge accuracy and completeness of thinkingthinking
R.W. Paul's six types of Socratic questions
Director of Research and Professional Development at the Center for CriticalThinking and Chair of the National Council for Excellence in Critical Thinking
1.Questions for clarification: Why do you say that?How does this relate to our discussion?
2.Questions that probe assumptions: What could we assume instead?How can you verify or disapprove that
assumption?
3.Questions that probe reasons and evidence:
What would be an example?What do you think causes to happen...? Why:
R.W. Paul's six types of Socratic questions
4.Questions about Viewpoints and Perspectives:What would be an alternative?What is another way to look at it?
5.Questions that probe implications andconsequences: What generalisations can you make?What are the consequences of that assumption?
6.Questions about the question: What was the point of this question?Why do you think I asked this question?
R.W. Paul's six types of Socratic questions
1. Questions for clarification
2. Questions that probe assumptions
3. Questions that probe reasons and evidence
4. Questions about Viewpoints and Perspectives
5. Questions that probe implications andconsequences
6. Questions about the question
Socratic ExercisesGroups of 3:ExplainerQuestionerObserver1) the explainer must make a good-faith attempt to explain
theconcept at hand
2) the questioner must ask a question designed to expose aflaw in the definition or to frustrate the explainer
3) the observer observers, takes notes and feeds back at the
end of the session
4) Neither player can give up. No matter how good theexplanation, the questioner must find something to question,and no matter how annoying the question, the explainer
musttry to answer it.
What is a test case?
A fish is an animal that swims.
The format of a document is the most importantThing.
Inspiration
Questions to capture information
I keep six honest serving-men (They taught me all I knew); Theirnames are What and Why and When and How and Where and
Who."I keep six honest serving-men..." - Rudyard Kipling
Initial meeting
Use the 'five W's and an H' to start yourquestioning.You should then be able to expand and dig
deeper.
Based on article 'Using Questions to Design Software Test Plans' By KarenN.Johnson - http://bit.ly/1iTbuji
Questions to capture information- Example: Under what circumstances? What is the exception?
Q. What school textbooks does the site sell?
A. The list of available school textbooks is updated before each
semester begins.
Test ideas springing from this question might look like this:
What if a book is sold out?What’s the process for updating product
inventory? Can we test theinventory process? What if the process fails?What’s the search process for finding books?
Can we locate newlyadded books?What if a student tries to buy multiple copies of a
book? Is there aquantity limit? If the user logs in as a faculty
member, does the allowedquantity change?
Thank you
Tony Bruce Consulting Ltd
dancedwiththetester.blogspot.co.uk
@tonybruce77
Associate with Equal Experts Ltd
Tony Bruce Consulting
