One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by...
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Transcript of One chapter © 2015 McGraw-Hill Education.. 1-2 communicating in the workplace © 2014 by...
1-2
communicating in the workplace
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
chapter oneCommunicating in the Workplace
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1-3Learning ObjectivesExplain and/or describe the following: importance of business communication current challenges three main categories formal vs. informal networks business communication contexts communication as problem-solving
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1-4Importance
Communication was rated the most valuable soft skill in business.
National Association of Colleges andEmployers Job Outlook Survey, 2011
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1-5Need
Employers list communication and efficiency as the top skills to be improved
in the workplace. -NFI Research
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1-6Challenges
• Media literacy• Increased globalism• Analytical skills• Ethics • Social responsibility
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Formal network- Well-established along operational
lines- Depends on certain established forms
or “genres” in the company- Planned and managed
Informal network- Complex- Dynamic
Networks
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Communication Factors• Nature of the
business• Size and
complexity• Industry
environment—stable or volatile?
• Geographic dispersion
• Organizational culture
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Problem SolvingMost business communication problems are ill-defined and need:
Research Analysis Creativity Judgment
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1-14
The larger context• business-economic• sociocultural• historical
The communicators’ relationship
The communicators’ contexts• organizational• professional• personal
Communication Contexts
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The sender . . .– senses a need to
communicate– defines the situation– considers possible
solutions– selects the best one– composes the
message (medium, content, structure, style, form)
– sends the message
Communication ProcessThe receiver . . .– receives the message– interprets in– decides on a response
considers – replies (becoming a
new sender)