On the Development of Information Systems: a Design Thinking … · Barcelona International...
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1 Rogério Carapuça Chairman Novabase October, 2013 On the Development of Information Systems: a Design Thinking Approach
Transcript of On the Development of Information Systems: a Design Thinking … · Barcelona International...
1
Rogério Carapuça Chairman Novabase
October, 2013
On the Development of
Information Systems:
a Design Thinking Approach
Barcelona, 1925, Las Ramblas
Barcelona, 1926, Train Station
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Mies van der Rohe Barcelona International Exhibition, 1929, German Pavilion
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Mies van der Rohe Cadeira Barcelona, Exposição internacional de Barcelona, 1929, Pavilhão da Alemanha
Product design
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Paimio Lounge chair, 1931
Aalvar Alto, Finland
Rocking Chair, 1860
Production by Thonet, Austria
Sistema 45 chair, 1973
Ettore Sottsass, Italy
Factory Architect Designer
Product + Service design
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iPod iTunes
+
Service design
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Administering medication at Kaiser Permanente
Pilot Results: 2 hospitals, 4 units • 50% reduction in the number of staff interruptions to the medication administration process
• 15% faster from approximately 10:00 to 8:30 (minutes:seconds)
• Significant increase in process reliability from 33% to 78%
Design Thinking
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We make life simpler and happier for people and businesses.
Engineering
Business
Design
How did emotion ever got out of Information Technologies?
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Most decisions are emotional,
even irrational:
• When you buy a flat
• When you choose a restaurant
• When you pick a holiday destination
• When you eat chocolate mousse on
day one of a strict diet…
Computers brought a false sense of rationality
Design Thinking methods
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What is an IT project?
A consultant’s perspective The client perspective
How can we erase the “frightening dentist” out of IT projects?
The client perspective How might we have projects:
• Without 500 pages of cryptographic documentation?
• With an understandable scope?
• That actually solve problems?
• That…
• …
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How can we erase the “frightening dentist” out of IT projects?
Creative workspaces
Solution Poster
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Outlining the proposed solution
How can we erase the “frightening dentist” out of IT projects?
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How can we erase the “frightening dentist” out of IT projects?
Paper prototyping.
How can we erase the “frightening dentist” out of IT projects?
Building a Process Poster: Brainstorming with the client”
How can we erase the “frightening dentist” out of IT projects?
1 “process poster” versus “To be document of 250 pages”
Solution Prototype
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Showing, very early, how the solution will look and feel
How can we erase the “frightening dentist” out of IT projects?
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Mies van der Rohe Barcelona International Exhibition, 1929, German Pavilion
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Rogério Carapuça Chairman Novabase
October, 2013
On the Development of
Information Systems:
a Design Thinking Approach
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