PUBLIC

Presentation title | Location | xx Month 20xx

ON DEMAND DELIVERY (ODD)

DHL Express

PUBLIC

Functional Overview and Deployment Capabilities

PUBLIC

Presentation title | Location | xx Month 20xx 2Presentation title | Location | xx Month 20xx

• Innovative DHL Express service designed to reduce failed delivery attempts and improve the Receiver experience

• SMS and email messages keep Receivers informed of estimated delivery dates

• Receivers choose from six delivery options via the On Demand Delivery website

• Global deployment ensures consistent Receiver experience and service standards

• Shippers have the flexibility to choose which delivery options are presented to Receivers

What is On Demand Delivery?

PUBLIC

Presentation title | Location | xx Month 20xx 3Presentation title | Location | xx Month 20xx

Online platform with delivery pre-notification and standard delivery options

What is On Demand Delivery?

Notifies Receivers of scheduled delivery date and time

Offers standard and flexible delivery options

11

22

PUBLIC

Presentation title | Location | xx Month 20xx 4Presentation title | Location | xx Month 20xx

Overview

How It Works

1. Receiver is notified by email/SMS

3. Makes delivery option change request

4. DHL receives and executes the request

5. Receiver gets an updated notification

2. Access ODD via smart link on PC or mobile device

6. Delivered according to Receiver’s instruction

PUBLIC

Presentation title | Location | xx Month 20xx 5Presentation title | Location | xx Month 20xx

Receiver Messages

In-transit messages are sent to receivers by SMS and/or email

Messages are sent:

• At pick-up

• When out for delivery

• Proactively for service incidents

Messages include:

• DHL Waybill number

• Name of Shipper

• Estimated Delivery Date

• Shipment-specific smart link to On Demand Deliverywebsite

Optional Customer/Shipper branding:

• Customer logo on email

• Customizable email Sender name

CUSTOMER LOGO HERE

PUBLIC

Presentation title | Location | xx Month 20xx 6Presentation title | Location | xx Month 20xx

• ODD smart link in SMS and emails direct Receivers to the On Demand Delivery website

• Shipment-specific details and shipment-specific delivery options visible and actionable

• Receivers choose from one of six delivery options

• Shippers determine which delivery options are offered to their Customers

• Maximizing delivery option choices maximizes first time delivery success

On Demand Delivery Website

PUBLIC

Presentation title | Location | xx Month 20xx 7Presentation title | Location | xx Month 20xx

Schedule Your Delivery

• Receiver selects a new delivery date and/or time window

• The new delivery date may be up to 7 calendar days following the originally scheduled date

PUBLIC

Presentation title | Location | xx Month 20xx 8Presentation title | Location | xx Month 20xx

Collect from Service Point or Parcel Locker

• Receiver requests collection from a DHL Service Point

• Nearest locations are shown on a map: DHL Service Centers, Partner Service Points and Parcel Lockers

• Postcode can be changed to view DHL Service Points in different areas

PUBLIC

Presentation title | Location | xx Month 20xx 9Presentation title | Location | xx Month 20xx

Vacation Hold

• If on vacation, Receivers can request a new delivery date

• The new delivery date may be up to 30 calendar days following the originally scheduled date

PUBLIC

Presentation title | Location | xx Month 20xx 10Presentation title | Location | xx Month 20xx

Delivery Option Confirmation

Delivery choice confirmed via email to Receiver

PUBLIC

Presentation title | Location | xx Month 20xx 11Presentation title | Location | xx Month 20xx

• ODD reduces failed delivery attempts and improves the Receiver experience

• ODD is DHL’s global redelivery platform, converting more second attempts

• Shippers choose which delivery options are presented to Receivers

• Shippers may co-brand emails

• Global deployment ensures consistent Receiver experience and service standards

In Summary

ODD messaging and user interface available in over 40 languages

PUBLIC

Presentation title | Location | xx Month 20xx 12Presentation title | Location | xx Month 20xx

Benefits – Shippers and Receivers

90 Countries in

2016

Self-service delivery and

re-delivery platform

Added-value inbound service at no additional cost to Shippers

More countries covered than any international express company,

supporting 50 languages

Receiver chooses when and where DHL delivers