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1 Omni Recognized byKey Client

Omni Facility Services has long recognized thestrength in partnering with certified minoritybusinesses and was recently recognized by long-term customer Blue Cross Blue Shield of Michiganfor such efforts.

Through subcontract partnerships and extensivementoring programs Omni has developed strongpartnerships over theyears with minoritysuppliers, vendors ands u b c o n t r a c t i n gcompanies. The benefits are multidirectional asOmni is also in a position to open its extensiveprograms, procedures and quality operating systemto such partners to help them grow and expand theirprofessional position.

Blue Cross seeks out such companies, both minority

certified and those that support them toaddress the traditional lag that hasexisted in the past and give suchcompanies a fair chance to do businesswith Blue Cross Blue Shield.

BCBSM has been an Omni customer forfour decades. Omni services most of

Blue Cross Blue Shield s majoroffice centers in Michiganincluding their headquarters indowntown Detroit since that

building was constructed in 1970.

If you would like to receive moreinformation on Omni Facility Servicesminority mentoring programs, pleasecontact your Omni representative orSales Department. QM

In 1938, in response to polio and its devastatingeffect on himself and the country, President F. D.Roosevelt established the March of Dimes.

Today, the March of Dimes focuses on the fightagainst prematurity - a growing crisis that nowaffects half a million babies born in the U. S. everyyear.

Omni, with the help of Bill Madias (a member ofthe March of Dimes Board of Directors in Detroit),will be organizing a Detroit Walk Team for the April29, 2007, six mile walk starting at Hart Plaza indowntown Detroit.

All Omni employees, customers and vendors aswell as their friends and family are welcome tojoin us on this special day to move our feet in thefight against prematurity one powerful step at a

time through participation inWalkAmerica.

Information on how to join the OmniWalk Team to make a pledge or to

volunteer to collect pledges butnot walk will be sent to all

job sites during the monthof March. You may also

contact the Southfield administrativeoffices or contact your Omni AccountRepresentative (Omni customers andfriends) for more information on Omni sinvolvement in this year s March ofDimes WalkAmerica.

Please join us, and take a few hours outof your day on April 29th in downtownDetroit, Michigan, or you can visit theMarch of Dimes main website[www.marchofdimes.com] anddiscover the date and location of a walknearest you QM

You may find more information about theMarch of Dimes at the Detroit website:

www.marchofdimes.com/michigan

http://www.marchofdimes.com]http://www.marchofdimes.com/michigan

Up-Coming 2007 Events

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M A R C H11 Day Light Savings17 St Patrick s Day21 1st Day of Spring

02 Passover06 Good Friday08 Easter29 March of Dimes

WalkAmerica

A P R I L

02 Ground Hog Day14 St. Valentine s Day19 President s Day21 Ash Wednesday

F E B R U A R Y

QUALITY

MATTERS

INFOFACTS

Omni specializes inover 50 various facility

based services.

Good-Bye Winter!

Omni Offers Special ServicesOmni Facility Services has opened anew Division, Omni Contract Services,which will be spearheaded by Mr. BillMadias. The Contract ServicesDivision will specialize inunique facility servicessuch as masonry (caulking,tuck pointing and painting- interior and exterior),carpet cleaning,power washing,concrete repair,parking deckremedia t ionand sealanttreatments.

Bill has over

thirty years of continued work in thefacility services industry with specialcareer focuses on environmentalservices, hazardous wastetransportation, asbestos abatement andmore standard janitorial and facilityservices.

Bill will be working out of our mainoffice in Southfield and can be reached

by:phone: 248.395.1185

e-mail: bmadias@ofs-na.com

Please join us in welcomingBill Madias to the Omnifamily and wishing himsuccess. QM

3

QUALITY

MATTERS

INFOFACTS

Omni was the FIRSTcompany in the industry tobe certified under the ISOquality Standard. Omni s

current certification isunder ISO:9001:2000

Fig. 1

It s That Time ofYear Again!

Every winter and earlyspring we find ourselvesfighting the onslaught ofcolds and flus, butever wonder how todetermine whichis which?

We have puttogether someinformationthat will helpyou as well as aguide (Fig. 1) toput it all inperspective.

Colds - You can usually feel coldsymptoms developing over a few days.Symptoms might be the same as thosefor allergies; but without itching in theear, nose and throat. You could have asore throat, cough, or mild fever. Nasaldischarges are thin and clear at the outsetbut change to thick, yellow or green.Colds generally occur during the falland winter and should clear up in 7 to10 days.

You can achieve temporary relief ofsymptoms with over-the-counterantihistamines and decongestants. Ifsymptoms don t clear up within two

weeks, talk to your doctor. You canminimize the risk of catching a cold bywashing your hands after contact withcold sufferers and any objects they mayhave touched. Try to avoid coldsufferers sneezing or coughing in yourdirection and don t touch your nose oreyes with your fingers.

Flu - The onset of flu can be suddenand symptoms often includeexhaustion, headache and severeaches and pains. Occasionally a

stuffy nose, sneezing and sore throatare added to the mixture of symptoms.A cough is common and can becomesevere. High temperatures (102-104F)can last 3 - 4 days while a generalweakness or fatigue can continue for 2 -3 weeks.See your doctor for antiviral medica-tions to relieve flu symptoms. To helpprevent the flu, talk to your doctor aboutvaccination with annual flu shots.

Regardless whether it is the cold or fluit is never any fun when inflicted withthese little bugs of life it is somethingwe would rather not even like to thinkabout.

So take what precautions you can bykeeping your immune system as healthyas possible; and if all fails and you findyourself lying in bed sick, at the thoughtthat you just became sick then there isalways the age tested remedy - some ofgrandma s chicken noodle soup. QM

Our Mission

Omni Facility Services,an established andinnovative leader in thefacility services industry,is committed toproviding qualityservices and exceptionalvalue. Continuousi m p r o v e m e n t ,profitability and long-term growth areachieved byempowering ouremployees to exceed ourcustomers expectations.

Omni Facility Services,an established andinnovative leader in thefacility services industry,is committed toproviding qualityservices and exceptionalvalue. Continuousi m p r o v e m e n t ,profitability and long-term growth areachieved byempowering ouremployees to exceed ourcustomers expectations.

Crossword Puzzle

4

Across

1 you don t have to be buff touse this machine

2 don t let your kitchen pans getdusty

5 no mop feels it is completewithout it

7 Johnny would never mop thefloor with this

10 if a trash barrel became mean11 never need this if it s in arms

reach14 PPE for your hands15 it thinks it s a toy, but it isn t17 is pushed around at work18 dries glass19 a giant would not need this for

office dusting

Down

1 just because we have onedoesn t mean we are a witch

3 you don t have to be in a shopto use it

4 don t let this doodle bug you6 removes deep carpet soil8 when used well this cleaner

will reflect well on you9 you can wear your cloths

without it but you can t vacuumwithout it

12 when a shirt gets old and dustyit will look like a rag

13 you don t have to be a maid tohave one of these

16 it may sound like a cruise shipbut it isn t

Did you finish? Then why not send this page in for a chance to be our nextwinner? Just fill out the information below and have your site coordinator sendinto our Michigan administrative offices or you may mail it directly Attn: QualityMatters Puzzle.

(if applicable)

NAME ________________________JOB SITE _______________________

PHONE ________________________

V11N1Puzzle Key

V10N2Puzzle WINNER

Quality Matters would like to thank allof you who sent in your answers to ourlast puzzle - you will find the correctanswers below. Our randomly selectedpuzzle winner is:

Brenda Gregory!Brenda works out of our Flint, MIoffices and has been with Omni for over11 years. Brenda will receive a giftcard to a local Flint retailer -congratulations Brenda! QM

This edition s Quality Matters puzzleis a crossword created from items weuse every day in the janitorial industry.The clues sometimes will be a directhint to the crossword item but be carefulsometimes the hint is just a phrase thatcontains the appropriate word orwords. See if you can figure out all thehints and place the answers in thecrossword.

Completed puzzles should be submittedin order to participate in our quarterlycontest where we randomly select onecompleted puzzle and award the winnerwith a gift certificate to one of manylocal stores or shopping centers in thearea where they work and live.

5

A Cleaning Method is Revisited

The Triple S Speedster 1000backpack is on of several

models that Omni isstarting to incorporate into

its operations.

Quality Matters recently caught up withJessica Manko, Omni s Director ofOperations, for SoutheastMichigan and talked to her abouta technology, backpack vacuumsystems, that Omni is now introducingto more sites as this system has evolvedwith better power and easier portabilityallowing Omni, for the first time, toimplement this technology on a largerscale. We talked with Ms. Mankoabout backpack vacuums:

QM What is a back pack vacuum andhow does it differ (if at all) from thetraditional vacuums that Omni usestoday?

JM Basically it s a vacuum cleanerthat you wear on your back. An

upright vacuum uses a beater bar whichagitates the carpet prior to picking updebris. This was necessary in oldstyle office buildings that had carpetingwith tall naps. Office buildings todayinstall short nap carpets that eliminatethe need to beat the carpet.Additionally the increased suction ofthe backpack vacuum makes it farsuperior to an upright vacuum. Otherbenefits include better filtrationsystems which can help reduce sickbuilding syndrome; the operation(vacuuming) minimizes stirring updust and (it) works well on hardfloors as well as carpet.

QM Does using a backpack vacuumimpose any safety risks to the user,i.e., back problems?

JM Depending on the model thebackpack weights between 9 10lbs. Properly wearing the harnessreduces risks to the employee.Additionally, studies have shown that

these vacuumseliminate stressand body fatigue.There is no morepushing andpulling a heavyupright vacuum.As with alle l e c t r i c a le q u i p m e n t ,proper safetyprecautions needto be maintained.The weight of

these units hasalways beenan issue; and asthey have beenredesigned to

be lighter and more powerful, we were ina position to begin looking at thistechnology for use at our sites.

QM Beyond the portability of the unit,does the backpack vacuum offer anyother advantages over its traditionalcounterpart?

JM One nice feature is that you can carryall attachments with you. That way ifyou have to get into a tight corner orvacuum an upholstered chair you do nothave to go back to the janitor s closet.You have your tools with you, thereby,eliminating wasted labor.

Ms. Manko further told Quality Mattersthat the backpack systems also increaseproductivity, reduce the potential forinjury and the backpacks have been wellreceived by Omni employees who getreally excited about them once they weretrained and had an opportunity to usethem. QM

Upcoming SafetyReviews

Each month all Omni employees reviewdifferent safety topics in order to keepsafety on our minds and to make surethat we all have up-to-date knowledgeon safety issues.

Omni s safety committee has issued thefirst half of 2007 safety trainingschedule posted below for your review:

February ~ Trash Safety PolicyMarch ~ Substance Abuse

April ~ Weather & Security AwarenessMay ~ Personal Protective Equipment

If you have an idea for a safety topic,please let your supervisor know. QM

is G o o d!

Last year Omni Facility Service sadministrative offices through theirefforts to recycle paper waste (includingthe shredding of documents) saved over23 trees from destruction throughout theyear in 2006!

Omni will be expanding upon itscommitment to the environment in 2007by increasing its recycling awareness atall of its facilities, moving over togreen cleaning chemicals as discussed

in V12N1 edition of Quality Matterslast year and purchasing equipment thatuses energy effectively. QM

OMNI FACILITY SERVICES24300 SOUTHFIELD ROAD SUITE 220SOUTHFIELD MICHIGAN 48075

6

Every now and then a customer goes out of their way to pass a complementto our employees and recently a new AAA branch (Omni now services

most AAA-MI branch offices and AAA headquarters) management teammember sent the following e-mail in regards to the services provided

by Omni:

Just a note to say that Omni Cleaning Company (Omni FacilityServices) is the best maintenance company that I have worked with

since I have been a branch manager (1992). Kudos to Mr. Allen(Area Operations Manager) and his staff, Nina . From the

first day that I met Mr. Allen and Nina, I knew that this was aunique company by their attitude about their job. To say

the least, we are very pleased with our new maintenanceprovider. Our employees have commented that they

see a remarkable improvement with the cleaningservice . . .Thanks for the change and please pass

this on to the owners of this company.

We appreciate the compliment AAA -and our thanks to our hard workingemployees as well! QM

On the web at: www.ofs-na.com

http://www.ofs-na.com