Omer Farid▪ Dob: 16/01/1988 ▪ Nationality: Pakistan

▪ Phone: +971525779237 ▪ Email: Omer_farid_chaudry@hotmail.com

▪Marital Status: Married ▪ PoBox 3865 Abu Dhabi, United Arab Emirates.

Objective:

A highly enthusiastic, disciplined, target minded and challenge oriented, daring individual with a positive sense of humor with the desire to constantly learn, educate and improve myself.A sociable person who enjoys working within a team environment, verbal articulation, thriving for success and adding value to the overall success and growth of the organization.

Education:

June 2008 University of the Punjab, Faculty of Commerce Lahore, PK

Graduate as a Bachelor of Commerce (B.com)

April 2006 Punjab College of Sciences, Faculty of Computer Sciences Lahore, PK

Intermediate of Computer Sciences (I.C.S)

April 2004 Garrison Boys High School Lahore, PK

Matriculate in Computer Sciences

Career History: Union National Bank September 2012 –Current (Customer Service Representative and Fraud Guard Officer of UAE & EGYPT)Currently being employed by UNB, a joint stock company and one of the leading banks in the UAE, for the past 2 and half years my achievements include:

Achieved highest number of calls taken for customer services with a 100% accuracy rate in product knowledge, customer satisfaction, and customer queries and complains resolved in minimum time frame.

Achieved highest number of Fraud guard cases resolved amounting to 40,000 till date with 0 financial loss. Successfully contributed to the Overall business and growth of the bank in terms of leads, making new customers,

expanding the customer base in terms of retail products by 20%. Successfully achieved the annual performance targets for the last 2 years with exceptional performance. Successfully contributed and achieved as being rewarded 2nd best call center in the overall UAE banking sector. Successfully advising the customers according to the current promotions and customer’s needs. Successfully ensure compliance and adherence to Bank policies and procedures.

Lingual Skills:

Passed IELTS exam with 7.0 band. Read/Speak/Write English at an Advanced level. Read/Speak/Write Urdu/Hindi at an Advanced level. Read/Speak/Write French at an Intermediate level. Read/Speak/Write Arabic at an Intermediate level.

Computer and IT skills: Increased typing speed with accuracy to 28 wpm. Working knowledge of Microsoft applications and Microsoft Office Applications. Working knowledge of Presentation Software and Hard ware setups. Windows Installations and troubleshooting successfully. Working knowledge of all Banking applications relating to Debit cards, Credit Cards and Retail banking portfolio. Working knowledge of Banking Fraud guard applications. Working knowledge of Computer Operating systems like Windows 7, 8, and IOS. Working knowledge of Adobe Applications like Adobe Reader, Adobe Photoshop and Picasa. Researching and Surfing the internet to pull out an information.

Personal Development: Completed Certified courses which are: Delivering a presentation, Positive attitude for success, Total Quality

Management, Time management skills, Interpersonal Communication, PCI compliance, Cash flow analysis. Completed Special Certified Banking Courses on Fraud, Fraud detection and prevention, Money laundering, Terrorist

related money laundering, International Initiatives on Money laundering. Qualified and Certified First Aider of the Branch. Holding a valid UAE driving license.