Name. Ahmed OmarNationality. Egyptiandate of birth.30/09/1984 +971 50 751 1973Email: omar.reform@gmail.com

A loyal and dedicated professional with a wealth of experience in delivering high quality services, while developing the long-term capacity of a brand to meet and outstrip all targeted expectations hard-working and driven candidate

with experience in fast-paced bars & restaurants business, flexible towards all aspects of the trade, comfortable taking initiative as a leader and role model as well as participating in a team environment.

EDUCATIONSeptember 2002 - Diploma of Art & Design Cairo – Egypt

QUALIFICATIONS

Ability to keep VIP clientele information discrete Strong sense of organization Excellent customer service skills Strong communication skills Firm but fair management style Ensured compliance to all hygiene standards and personal appearance guidelines. Prepared reports to present to daily service board regularly. Prepared schedule for bar activities as per operations requirement. Managed requisition forms and replenished any shortages to stock. Participated in bimonthly meetings within department and resolved all issues. Performed all activities in bar opening and closing checklist. Coordinated with suppliers to order supplies for operation team. Prepared drinks as per recipes and SOA guidelines. Dedicated to generating more revenue at the bar

LEADERSHIP

• Strong organizational and communication skills• Contemporary management style• Proven ability to motivate others and work in a team environment• Able to lead by example• Proactive in problem resolution techniques

Head BARTENDERSept 2013 -DEC 2015 Gates Hospitality Dubai

Responsible for the smooth running of the Bar & its business performance. Maintaining high standards of Spirits & wines, food, Service, health and safety and helping to deliver best service to customers at all times. Duties: Ensure customer service standards are maintained and take action to improve standards where

necessary. Inspiring bar staff to deliver prompt, friendly and efficient service at all times.• Providing and monitoring quality service to all customers as per company standard Maintaining the highest standards in service Familiar with the public health practices and requirements

Support the Bar Manager in daily operations Manage the daily bar work roster; assign daily duties and Responsibilities to Bar Team. Act as a mentor for junior bartenders in the team. Act as a leader in the Bar Manager’s absence. Support the Bar Manager in stock-take activities and ordering. Maintaining excellent stock control and supervision of all bar , checking all aspects of lounge, bar Set up, including Lighting, menus, table and chair set up, cleanliness of the places of work.• Responsible for monitoring that the minimum drinking age and legal tobacco age limit Requirements are respected within the designated area.• Responsible for keeping the bar clean and tidy, preparing the bar for service • Taking food orders from customers in the seated restaurant area and delivering orders incase all help is Busy. Occasionally working at party, private parties & conferences. Dealing with guest complaints in a friendly and efficient manner. Responding promptly and effectively to Customer Requests and queries Ensuring the highest levels of cleanliness, safety, compliance with licensing law and cash handling Procedures. Ensuring full training is given to all employees (Trainer) Able to work unsupervised in a busy environment Responsible for storage facility inventory and stock top up Weekly stock inventory in warehouse and daily inventory in work area i.e. bars, kitchen, and coffee shop. Checking on shelf life of all products and prioritizing products that have low shelf life for use Reporting to the dedicate department for supply top up

BARTENDERMar 2013 – Aug 2013 THE OBEROI HOTEL – DUBAI

Supervising and helping in maintaining the cleanness of the warehouse Responsible for all side duties described in the job task check list and to complete all side work prior to the opening and closing of the restaurant Stock all supplies & glassware ordered by the bar manager. Approach guests suggesting a cocktail/wine or non-alcoholic beverages and recommending promotional

items. Maintain knowledge of bar inventory and wine selection to respond properly to guest questions. Daily inventory of beverages and utilities to stock bar Supervising my bar area to maintain best quality service.

BARTENDER & SUPERVISOR Feb 2009 – Jan 2012 HARD ROCK CAFE Hurghada, Egypt

Greet customers, Escort customers to their tables. Pour wine and serve draft or bottled beer and other alcoholic or non-alcoholic drinks Mix drinks according to recipes Check identification of customers to ensure they are of legal drinking age Clean bars, tables, and work areas Operate cash registers, collect payments from customers, and return change Take food and beverage orders from serving staff or directly from Guests Maintain neat and clean bar area Inventory and stock up of bar daily To achieve all financial targets. To lead the team on each shift and ensure the company service standards are upheld. . Explain how various menu items are prepared, describing ingredients and cooking methods. Present menus to customers and answer questions about dishes and make recommendations. . Serve food and/or beverages to customers; prepare and serve specialty dishes at tables. Check customers are enjoying their meals and take action to correct any problems. Work closely with other team members to ensure excellent service is provided to all customers.

Take directions and guidance from managers. Check customer’s identification in order to ensure that they meet minimum age requirements for Consumption of alcoholic beverages. Working with Micros Point of Sales system Stock service areas with supplies such as coffee, food, tableware, and linens.

BARTENDER & WAITERJan 2008 – Jan 2009 FOUR SEASON HOTEL - THE OASIS BAR - Sharma el Sheikh, Egypt

Served customers in a helpful/friendly manner – Received drink orders from clients, waiters andWaitresses, served drinks, collected payments and operated the cash register.

Efficiently mixed ingredients to prepare cocktails; poured beers and wines according to drink recipes.

Served snake food to customers seated at the bar. When required, checked identification of customers to ensure meeting age requirements for purchase of

alcohol and tobacco products. Subtly surveyed and evaluated customers to ensure no over-consumption of alcohol. Cleaned up bar area on a regular basis.

2006-2008 BARTENDER - T.G.I – FRIDAY' Cairo, Egypt

2002-2004 - BARBACK & BARTENDER - LOBAR GIN BAR Cairo, Egypt

KEY SKILLS AND COMPETENCIES

Confident and articulate when communicating with customers

A deep understanding of food hygiene and health and safety issues

Strong customer-facing skills. Ability to present and persuade in an articulate fashion

Knowledge of food, drink and retail development / complementation.

Having a detailed knowledge & understanding of cocktails, wines and champagnes.