O.M. Presentation Presentation - Unitedworld School of Business

7/28/2019 O.M. Presentation Presentation - Unitedworld School of Business

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OPERATIONS MANAGEMENT

A Case Study on Efficient Service

Production with Optima.

Presented by: Arnab Roy Chowdhury.


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Case Facts:

This case is about Mitec Group who has 12years of experience in the area of voice network

management.The group has a proven track record of supplying scalable management solutions forVoice Managed Services. They had manychallenges which they faced in the service.


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Challenges:

Many increasing number of enterprises decide to buymanaged services or completely or partly outsourcethe voice infrastructure and IT responsibility. Thecustomers are today far more exposed to a complexvoice/data infrastructure. For this a huge amount of customers are getting huge amount of consciousnessregarding service quality and they require a better

level of service agreements. This is a most importantparameter and it depends upon quality of service.This is the main challenge for them and it is crucial forthem to industrialize the production of services.


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Their Operations:Today, as services are executed manually so they arerepetitive, time consuming and tedious. In addition,the tasks are such in nature that competence andexperience is required to perform the actual

service. For this skilled technicians are designatedto perform relatively basic work. They becomemuch expensive and so valuable resources arewrongly deployed. Experience shows that anaverage service task takes up to 20 minutes to

perform. But if we apply optima service it willensure that the task is properly executed at theagreed time. As a result the Mitec Group hasdeveloped a framework to cater for automation of time- consuming service tasks.


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Problem Identification:

They have one common source of informationabout customer premises equipment.

Additionally, information can easily be sharedwith other third party solutions and for thistheir information has no privacy at all.Their information is written in very simplelanguage and so it is very easy to understandthem.


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Solutions:Following solutions are given:-The robust Optima Framework enablesautomation of service tasks on different

equipment types. The flexible Plug-in solutionalso facilitates definition of new plug-ins.For customer premises equipment they had thefast ROI, which can run one or more servicetasks, as e.g. during hours with low traffic.Though their language is very simple but theyhave the complicated password for it, so there

are no possibility of loss of information.


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Key Features:

WEB based configuration and administration.Optima offers an intuitive GUI for easy

configuration of new single or multiple servicetask executions.Flexible Plug-in architecture.The flexible Plug-in architecture enables fastand easy add-on of new service task plug-ins.Scalable and module based.


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Contd..Optima can run with either one or multiple plug-ins.The solution is designed for scalability and grows withrequirements.

Easy scheduling of multiple tasks.

Optima allows the user to define concurrent servicetask execution on different customers.

Integrated reporting and email notification in case of errors.

Optima facilitates a sophisticated report manager whichdisplays all pending service tasks as well as anyunsuccessful attempts. In case of errors Optima mayforward an email notification.


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Conclusion:

Lastly, it is concluded that Mitec Group hasadopted Optima service which help them toreduce time, man power and money. It alsofastens return on investment which initially willincrease profit for them and improvedframework will help them to serve the

customers well so that they will not switch toother IT companies.


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Campus Overview

907/A Uvarshad,Gandhinagar Highway, Ahmedabad 382422.

Ahmedabad Kolkata

Infinity Benchmark,10 th Floor, Plot G1,Block EP & GP,Sector V, Salt-Lake,Kolkata 700091.

Mumbai

Goldline BusinessCentre LinkwayEstate,Next to Chincholi FireBrigade, Malad (West),Mumbai 400 064.


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O.M. Presentation Presentation - Unitedworld School of Business

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