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OliPOS Software:Overview
Together. Connected
At Olivetti, through our network of nationaldealers, we help businesses grow. We offer acomplete EPOS solution that integratesacquiring and mobile top�up, as well asother value added services � OliPOS haschanged the way pubs, clubs, hotels,restaurants and retailers go about theirbusiness.
By connecting key business operations through a
single, easy-to-use software system, Olivetti, can help
you to work more efficiently and effectively, reducing
overheads and maximising profits.
Designed for GrowthOliPOS Software is fast, reliable and easy to use.
Whether you have one till or multiple points of sale
across several sites, you can create a bespoke solution
unique to your particular commercial requirements.
Expert at EPOSOliPOS is a Windows-based software and has been
designed by dedicated EPOS software developers. This
means you’re not just purchasing a market-leading
product, but also benefiting from the service and
support of leading EPOS experts.
Information: the driving force ofbusinessWhether you want a quick financial overview or a
detailed, department-by-department, sales break-
down, OliPOS lays out the facts and figures that
affect your bottom-line, in easy to assimilate formats.
Create your own packageThe core OliPOS Software builds, module by module,
into a comprehensive suite of complementary tools
for smarter working. The beauty of the package is that
you can mix and match these add-ons to suit the
different needs of your business at any particular stage
of its growth. It makes it easier to manage your cash
flow too.
� Integrated solution complete with card payment
acquiring and mobile top�up.
� Complete solutions tailored to meet all your
EPOS needs, whether one till in a single location
or multiple tills across several sites.
� Builds, module by module, into a comprehensive
suite of tools and services.
� Thousands of licences sold world�wide.
� Compatible with leading Windows OS PC�based
tills.
� Touch screen or keyboard operation.
� In excess of 75 built�in back�office business
reports.
� Multiple reporting functions and X or Z readings.
� Built�in staff training mode.
� Easy set�up backed by an expert support team.
OliPOS Software:Integration (Retail)
Making the rightconnections
By connecting key business operationsthrough a single, easy�to�use EPOS softwaresystem, OliPOS Software helps retailerswork more efficiently and effectively,reducing overheads and maximising profits.
Compatible with SageOliPOS Software links to the Sage Line 50 accounting
package, allowing all business sales information to be
transferred directly into your company accounts. This
means accounts can be updated, automatically, at the
end of every day’s trading. Also, because the system
works with Sage nominal codes and department
numbers, accurate reporting is ensured.
Link direct to BookerOliPOS Software gives you the option to link directly
to Booker, the UK’s leading wholesaler for
independent retailers. Your order information is sent
directly from the software to the Booker ordering
service. It speeds up the process at every stage. Once
received, the goods can be checked against the
original order, which, along with the bill, is archived
automatically within the software system.
Compatible with Opos CheckoutScalesWhen members of staff weigh loose goods, it reduces
the risks of fraud and error. Weighing them at the
checkout means fewer assistants and increased
display space on your self-service counters. OliPOSSoftware is accredited by the National Weights and
Measures Laboratory. By linking any Opos Scale to the
EPOS terminal, it enables automatic calculation of
price to be performed at the point of sale. For your
customers, there’s just one queue, no worries about
trying to use self-service scales, and a quick and easy
shopping experience.
OliPOS Software is compatible withthe industry’s leading softwarepackages, ensuring seamlessworking across every part of yourbusiness.
OliPOS Software:Integration (Hospitality)
Making the rightconnections
By connecting key business operationsthrough a single, easy�to�use EPOS softwaresystem, OliPOS Software helps thehospitality industry work more efficientlyand effectively, reducing overheads andmaximising profits.
Compatible with SageOliPOS Software links to the Sage Line 50 accounting
package, allowing all business sales information to be
transferred directly into your company accounts. This
means accounts can be updated, automatically, at the
end of every day’s trading. Also, because the system
works with Sage nominal codes and department
numbers, accurate reporting is ensured.
Compatible with leading hotelsoftware suitesThe OliPOS Software is also compatible with the
leading hotel software packages. It enables customer
spend to be transferred back and forth between
different departments and a clear record of the
customer bill to be accurately maintained at all times.
This kind of centralised control prevents the manual
duplication of data and enables information to be
amended promptly and efficiently, keeping you, and
more importantly, your customers happy.
Compatible with WaveSofthandheld applicationsThrough handheld applications, hospitality staff are
able to send and receive orders to and from the
OliPOS Software. The order is sent directly to the
kitchen and bar printers; dramatically reducing the
time taken to complete the process - giving your staff
the time to provide customers with the level of
personal service they expect. The OliPOS Software
maintains an itemised bill throughout service.
WaveSoft’s handheld applications deliver efficient,
reliable, scaleable and secure wireless solutions.
OliPOS Software is compatible withthe industry’s leading softwarepackages, ensuring seamlessworking across every part of yourbusiness.
OliPOS Software:Stock Module
Stock Control made easyHave you got it when people want it? Thesuccess of any stock�holding business isdependent on supply always meetingdemand. Whether you’re a restaurateur or aretailer, accurate stock control is a “musthave”. That’s why we’ve created OliPOSStock: the easy way to keep on top of the“ins” and “outs” of your business.
� Set up and review information by PLU,
department or supplier.
� Set up order templates to reduce potential
ordering errors.
� Add comments or reminders for suppliers.
� Review past, current and outstanding orders in an
instant.
� Speed up the “goods in” process: check deliveries
against the original order created.
� Confirm full or part delivery to specific orders.
� Comprehensive Stock Adjustments feature.
� Manual or semi�automatic* stock�take options.
� Complete Variance Management gives quick�scan
access to stock levels.
� Multiple reporting features including stock
discrepancy.
Easy orderingThis software module develops faster, more efficient
and accurate working. Easy to use and configure, you
set it up in the way that’s best for your particular
business.
*OliPOS Stock Module can link into a handheld PDE, enablingitem barcode scanning followed by manual entry of the itemquantity.
Easy managementIncomplete orders, breakages and returns can
complicate the stock-control process. OliPOS Stockkeeps you in control so you get what you pay for, and
only pay for what you get.
Easy on the bottom lineOver-order and you lose money. Under-order and you
lose money. It’s a fine line. Up to the minute, accurate
information can help you take stock and make the
right decisions at the right time.
OliPOS Software: Management Control Module
Take controlSuccessful management is about takingcontrol. It sounds simple and with theOliPOS Management Module, it is. Whetheryou have one till or multiple points of sale, itgives you real time control over what’shappening in your business. It also enablesyou to compare your current performanceagainst any other period in your tradinghistory.
� Up to the minute, live sales information.
� Review real time sales against historic
performance.
� See what’s happening on all your tills, at the same
time.
� Monitor the amount of cash and other tender
types in every till at any point during the day.
� Efficient EOD feature.
� Live, remote streaming, from security cameras set
up at point of sale.
� Detailed reporting to enable better understanding
of your trading trends.
Intelligent functionalityMonitor all your tills at the same time - current andnet sales, discounts, voids, cancellations, refunds, ‘nosales’, account payments and hourly sales. Also, keepon top of your cash flow: monitor how much cash isin each drawer at any one time, and quickly and easilydefine all takings by tender type - whether cash,cheque, voucher, credit card etc. You can even carryout a full EOD on each terminal without leaving youroffice
Drill deeperFrom reports on fiscal turnover to reports on tableactivity, OliPOS Management Control lays out all thedetails you need in easy-to-digest formats. Analysetender types or break down your sales by group,department and/or PLU code - right down to theparticular operators and exact times of specifictransactions.
Information the way you want itLive monitoring of all sales activities gives you the up-to-the minute information you need to make the rightdecision at the right time. Terminal by terminal, themodule shows you the figures that matter most toyour business. The software tells you when, where,and by whom sales are being generated, and the levelof takings in each drawer, moment by moment.
Improve performanceHour-by-hour reports are available over chosenperiods of time for specific dates. By tracking operatorperformance on voids, refunds and ‘no sales’, forexample, you can tailor training where it’s neededmost.
OliPOS Software:Accounts Module
Taking care ofbusinessDedicated customer account managementshould be all part of the service. The OliPOSAccounts module is an accurate, flexible andefficient way to ensure you balance thebooks, while your customers enjoy asmoothly run account.
� Create and edit accounts, quickly, using
automated grid functionality*.
� Pre�define how you want addresses and other
information to be captured.
� Daybook totals show the activity for an account
within a particular trading day.
� EOD and current financial reports ensure accurate
cashing up and banking at the end of the day.
� Maintain precise account history and reprint old
POS receipts and back office invoices, whenever
you need them.
� Customise your discounts to specific customers,
based on accurate information about their buying
habits.
� Comments, notes and reminders can be entered
onto any account.
� Tighten account security by adding a security
question or a picture.
� Customer recognition via swipe card, name or
account number.
Take care of every day detailsThe OliPOS Accounts module makes setting up, and
managing, customer accounts easy. Automation of
everyday tasks and quick and easy navigation ensure
that you always have accurate account information,
whenever you need it.
Take care of your customersSuccessful businesses have the knack of treating every
customer as if they are unique. Easy to access and
configure, OliPOS Accounts gives you the flexibility
to offer those personal touches that keep customers
coming back, including support of swipe cards and
loyalty points.
* This feature should not be used without prior training
Moving forwardThe software’s comprehensive reporting system not
only allows you to review past information, it also
enables you to project forward to see how business
decisions, taken now, will affect performance in the
future.
OliPOS Software: Accounts Module (continued)
� Set up pre�determined, automated credit terms.
� Send out automatically generated reminder
statements.
� Full analysis of customer sales and current credit
situation.
� Accepts advance payments and deposits,
guaranteeing future business.
� Provides full analysis of customer payment habits.
� Enables price level offset and the ability to
potentially limit the products this may apply to .
� Stop the account from surpassing its limit, or
simply warn the operator � with manual over�ride
available.
� Enables customer to part�pay their accounts.
� Facilities auditing: accounting transactions are
recorded into a comprehensive log.
Take care of the bottom lineYou’re in business to make a profit. To be profitable,
timing is all-important and information is key. OliPOSAccounts module gives you flexibility to make the
most of every opportunity when it presents itself,
laying out all the information you need to make the
right decision at the right time.
Take care of your cash flowBy setting pre-determined credit amounts for different
accounts, you can ensure customers remain within
agreed limits, and you remain in the ‘black’. Also,
where credit has been extended, you can remain on
top of your debtors by setting pre-determined
payment periods. The comprehensive reporting
system enables you to project forward, to see how
these limits will affect the balance of your books,
before applying them
OliPOS Software: Bookings Module
Business byappointmentWhether it’s bookings, reservations orappointments, if your business allocatesdate and time slots to your customers, thenthe OliPOS Bookings module will help youmanage them better.
� Calendar�linked charge sheets break down into
time slots that you can customise for your
business.
� Automated colour�coding for booking status:
‘expected’, ‘active’ and ‘over�due’.
� Fast and reliable search and change functions.
� Enables deposits and pre�payments to be taken in
advance.
� Ensure the best personal service at all times: set
up alerts and messages to flag up special
occasions, dietary requirements, free�of�charge
appointments etc.
� Tailor the 25 day diary template options to cover
specific areas of your business eg accommodation,
restaurant reservations, bar bookings,
conferences and events.
� Set prompt questions for particular types of
bookings to capture all the information you need,
up�front.
� Set up multiple forms and document templates for
fast, automatic generation of confirmation,
dependent on the type of reservation.
� Set reminders for services such as wake�up calls
and morning papers.
A better way to manage yourbookingsThis simple to set up and use software offers the
information you need in quick-scan visual formats,
making the most complex of diaries look quite
straightforward. Finding a booking or customer is
easy. Search by name, date or even comments and
you’ll find current, completed, even deleted bookings,
in an instant.
Learn moreIn addition, it’s easy to set up data-capture questions
that your staff can ask when they take new bookings.
Logging answers to simple, chatty “how did you hear
about us?” type questions can generate useful
marketing data that will help you better target your
special offers and promotions.
OliPOS Software: Bookings Module (Continued)
Perfect for hospitalityand hotelsWhy purchase an expensive PropertyManagement Systems (PMS) softwarepackage when the OliPOS Bookings modulehas the potential to offer all the PMSfunctionality you need, at a fraction of thecost?
Build customer loyalty
Combine the OliPOS Bookings module withthe OliPOS Customer module to create andrun your own Customer Loyalty Scheme,with discounts and offers that are carefullytargeted to particular groups of customers.
Link with the OliPOS Text module andpromote your latest offers directly to yourcustomers’ mobile phones.Seamless working from booking
to billOliBook Bookings module software enables
seamless working across every department of your
business and can be tailored for the specific needs of
each booking.
Off to a flying startIf a party requires rooms and dinner, for example, you
can allocate the rooms and pre-book the table,
straight away. The booking infomation entered into
the system software can then be used to automatically
generate a letter comfirming the room and restaurant
reservations, accompanied by pre-order menus, if
required.
Getting the details rightDuring a guest’s stay, prompts for requirements, such
as newspapers and wake-up calls, can be set easily for
the duty staff, for the following day. Also, if a member
of staff takes a customer’s coat, for example, you can
enter a comment back into the system, stating its
exact location - eg “hanger H27” - which speeds
things up when it’s time to collect it. The possible uses
are endless.
OliPOS Software: Table Planner Module
Service with a smile
Running a successful restaurant takesmeticulous organisation. That’s why we’vecreated OliPOS Table Planner: a fool�proofway to orchestrate your front of house. Fromthe design of the dining room to the statusof the individual tables, OliPOS Table Plannertakes care of the detail, allowing you to givecustomers your undivided attention.
� Create the visual representation of your dining
areas.
� Find out the number of covers and their specific
booking status at a glance.
� Quick�scan, colour�coded system for every stage of
a meal
� Standardise service intervals between courses.
� Customisable for the way you run your restaurant.
� Up�to�the�minute information, from who’s
serving, to when the table is likely to finish.
First impressions countNo matter how good the quality of your food, if your
service doesn’t ‘cut the mustard’your customers won’t
be coming back. OliPOS Table Planner helps make
impeccable service appear effortless. Designed to
seamlessly integrate with your OliPOS Software, it
is a fast, efficient and flexible way to ensure the
highest standards of customer service are always
maintained.
Simplicity itselfBecause the system is so easy to access and navigate,
each member of the waiting team simply updates the
status of his/her allocated tables, throughout service,
creating one centralised point of control.
Information in an instantThe display is fully customisable to the needs of your
business. From how many covers, to the course being
served and the member of staff serving it, your maitre
d’ knows exactly what’s happening on each table at
the click of a button. What’s more, by enabling the
minute-by-minute monitoring of the time taken
between each course, for example, it helps to turn
tables more efficiently, keeps you on top of the team’s
time management and ensures you provide a
beautifully orchestrated service to your customers.
OliPOS Software: Multi Site Manager
Head Office Controlfor multiple locationsInformation and control are the key torunning a successful business; especiallywhen you have several locations. OliPOSMulti Site Manager (MSM) enables HeadOffice to monitor, report on and analysesales activity and stock level changes at eachsite within the business. Crucial aspects ofthe operation are controlled centrally whileall data updates are facilitated throughoutthe estate within minutes using broadbandconnections.
� Simultaneously monitor sales, stock, customer and
till related activities across multiple sites from
Head Office.
� Run your customer loyalty scheme across all
branches within the business.
� Co�ordinate product, price or functionality
changes to be pushed to all tills at a pre�
determined time and/or date.
� Configure your OliPOS Software at Head Office,
then replicate this set�up to all tills within your
business.
Control your estateCreate conformity across every branch, within your
business, by ensuring all the tills have the same
screens, buttons and functions, and that all stores are
offering the correct prices and discounts. Configure
“core” products, prices, promotions and till designs
at Head Office, and then push these changes,
immediately, or at a pre-scheduled future time, to all
branches.
Individual stores can be left to manage their entire till
configuration, or be authorised only to add local
products and promotions to the core set-up.
Alternatively, Head Office can enforce a common
structure across the entire estate to ensure
consistency.
Changes from Head Office can be scheduled in
advance, enabling timed offers, product introductions
or price changes to be co-ordinated across the whole
business, simultaneously.
Monitor site performanceOliPOS MSM uploads sales details from every
location to your desk at Head Office. Obtain a high
level overview, or undertake a branch-by-branch
breakdown analysing individual transactions. Head
Office now has the ability to see, within minutes,
exactly what is happening at all store locations, at any
time throughout the trading day. All historical
performance can be obtained and reported upon as
required.
BR
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Sales Stock Movement
Customer DetailsLoyalty Points
Products & PricesScreen Designs & Offers
OliPOS Software: Multi Site Manager (Continued)
Encourage true loyalty
Customer loyalty programmes are big business. Not
only do they help generate higher spend, but they
enable marketing activity to be specific and targeted.
True loyalty takes time to create, so what better way
to encourage additional traffic and spend than
ensuring benefits to customers can be gained across
all sites within your business.
Within minutes OliPOS MSM propagates all
transaction and resultant changes to customers’
records including loyalty points, to Head Office and (if
required) to all other branches.
OliPOS MSM enables co-ordinated customer
management right across your organisation.
Manage your business the wayyou wantOliPOS MSM allows you to control operators from
Head Office and allow staff to roam between
locations, or can leave operator management to the
store manager.
If you want stores to manage their own stock orders
locally, or if you want to manage stock orders from
Head Office, yet make the orders available on the
branch system for goods-in processing, then OliPOSMSM allows you to set up either of these methods.
It is also an ideal solution if you want to control your
products and pricing centrally, allow store managers
to add local products and promotions to a centrally
managed core offer or you can arrange to let each
store manage its own products and pricing.
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Head Officemanages multipleterminals atmultiple branches
OliPOS Software:Messaging Module
Keep in touch
Timely communication is key to effectivemanagement.That’s why we’ve developedOliPOS Messaging: a fast, efficient way tokeep in touch with the “shop floor”. Itenables you to communicate the rightmessage, at the right time, withoutinterrupting the day�to�day running of yourbusiness.
Better communicationOliPOS Messaging’s instant messaging service
enables businesses, with multiple terminals to send
messages between tills. It means you don’t have to
leave your office, and your employees don’t have to
leave their sales screens to keep up to date. Messages
can be sent to either multiple or single operators.
Better performanceThis easy-to-use tool is great for communicating the
same message to all staff simultaneously. Whether it’s
a message of encouragement or a timely reminder to
plug this week’s customer promotion, you can do it in
an instant.
Better securityOliPOS Messaging is perfect for busy managers who
monitor security cameras from their back office. You
simply alert a member of your team to any suspicious
activity - or any other concern - via an instant,
unobtrusive message to their terminal.
� Communicate directly with your staff without
them having to leave the sales screen of their
till.
� No need for staff to break their interaction with
the customer by answering the telephone.
� Send messages to specific individuals or all
employees.
� Alert staff to potential issues, or concerns, in a
subtle, informative manner.
� Send out reminders to staff of promotions, or
special offers, when you see a slump in sales.
OliPOS Software: ETopUp Module
Top up your income
A new revenue stream, for no outlay, andwith virtually no extra work? Sounds toogood to be true? Well, with OliPOS ETopUp,earning additional income is easy. All youneed is a broadband connection and athermal receipt printer* to start earning.
� Sell mobile top�ups and make a commission on
each transaction.
� Quick and easy to install and administer.
� Only one easy�to�complete contract form.
� E Top�up and E Vouchers are supported.
� Typical transaction takes less than 10 seconds.
� No need for stock handling.
� Receive commission, twice�weekly, direct into your
business bank account.
Increase revenueCustomers top-up their air-time, you earn
commission, on every transaction, and everyone is
happy.
Easy set�up and servicingCompatible with all current mobile networks, the
OliPOS ETopUp module can be used as a stand-alone
PC programme or integrated into the OliPOSSoftware Suite, from any EPOS till or computer with
a MicroSoft operating system**.
All contracts are taken care of with one simple form,
and there is no need for invoices or additional
paperwork. The money collected is deducted twice-
weekly, in one lump sum, direct from your business
bank account - net of your commission, of course.
Tap into a new marketYou understand the value of giving customers what
they want, and, now your customers want to top up
their air-time, wherever they are, with immediate
effect. So why not offer them the security and
convenience of electronic top-up (E Top-up) or E
Voucher?
Increase footfallOffering everyday services like E Top-up and E Voucher
increases your footfall. Wherever pre-pay mobile users
see the green top-up logo, they know they can buy
air-time.
OliPOS Software: ETopUp Module (Continued)
No extra workThe only difference you’ll notice to the day�to�day running of your business is to itsbottom�line. E Top�ups and E Voucherseliminate potential theft problems, and,with no physical stock to hold, there are noshrinkage or stock�loss issues. Eachtransaction is simple and fast; takingtypically, less than 10 seconds.
The detailThere are 2 ways customers can top up their mobiles
using OliPOS ETopUp:
E Top�upE Top-up is a swipe card already registered to the
customer’s phone. The customer tells you how much
credit they wish to buy; you swipe their card, enter
the required value in your till, then print out the
receipt. The mobile operator immediately tops-up the
customer’s phone with the additional minutes.***
E VoucherE Voucher is an electronically produced mobile phone
voucher. You simply select the customer’s mobile
network provider, from the OliPOS ETopUp Menu,
and choose the requested top-up amount from your
till. This time, a unique reference code is printed out
on the receipt. The customer activates their air-time
by entering this code into their phone. It really is that
easy.
* Dot matrix printers are not compatible** Including Windows 2000, Windows XP and Windows Vista*** Requires Mag Stripe Reader. Talk to your supplier for more information