System Innovators

Oklahoma City

Transform your Enterprise with a Modern Cashiering and Revenue Management Solution

Speakers

2017 System Innovators Confidential

3

Greg Whitnell Vice President, Sales and Marketing

Jeffrey Sumner Executive Vice President

Bob Ponkilla City Treasurer, The City of Oklahoma City

President-Elect, Association of Public Treasurers of the U.S. and Canada

Overview

1. OKC’s centralized cashiering journey

2. Industry insights from across the nation

3. Questions

2017 System Innovators Confidential

4

City of Oklahoma City

By the Numbers

•625,000 Residents

•4,644 City Employees

•35 Cashiers

•30 Other users

•1,987 ledger accounts

•96 different revenue categories

•230,000 Annual Transactions

•2,500,000 Annual License Volume

•$1.1 Billion Annual Dollar Amount from Transactions

2017 System Innovators Confidential

5

OKC and System Innovators

• Client since 2007

• Treasury responsibilities • Administer banking services

• Manage the City’s and Trust’s portfolios

• Cash register system

• Revenue enforcement

2017 System Innovators Confidential

6

Interfaces

Licensing/Permitting system

Financial system

Credit Card processor

Imports

Parks

Courts

Investments

Hotel Tax

Animal Welfare

Offices

Permits

Fire

Police

Treasury

Civic Center

The Need for a Enterprise Solution

Challenges

•Previous cash register system was developed internally and supported by a single developer.

•Lacked the capability to adapt to changes in payment processing (ex: credit cards).

•Limited integration with other systems.

Risks

•System Controls

•Limited Technical Support

2017 System Innovators Confidential

7

Consolidation

One-stop-shop for Citizens

Compliance (EMV/PCI)

Audit Fail

Old Technology

Drivers of Centralized Cashiering

2017 System Innovators Confidential

8

Implementation Concerns

Concerns are common when rolling out a new enterprise-wide system, including: • Equipment requirements • Logistics with multiple cashier functions throughout

organization • Training due to high level of customizations • Resources within affected departments to coordinate

implementation • Training related to new integrations • Technical knowledge and support

2017 System Innovators Confidential

9

Impact of Centralized System: Internal

• Master system of record to update the General Ledger

• Consolidation enables one system to gather information and manage revenue

• Robust reporting capabilities

• Reduces reconciliation issues

Cashiers

• Functional use

• Very intuitive, big buttons, etc.

• Reduced errors

2017 System Innovators Confidential

10

Impact of Centralized System: Reconciliation Process – day 1 day 2 process

2017 System Innovators Confidential

11

Cash

Acct Payable

Deposit to single account

Acct Rec

Revenue

Allocate funds

Day 1:

Impact of Centralized System: Reconciliation Process – day 1 day 2 process

single bank. Consolidated deposit. Compare to Cash

Allocating revenue to the 2017 System Innovators

Confidential 12

Cash

Acct Payable

Verify Deposit

Acct Rec

Revenue

Allocate funds

Day 2:

Cash

$ Wired

Impact of Centralized System: Reporting

2017 System Innovators Confidential

13

Impact of Centralized System: External

• Flexible citizen payment options • Credit card, debit, cash, check, online, phone payment

• Better customer service • Ability to do refunds, voids, etc.

• Less wait time

• Centralized system allows payments to be taken at other sites (“One-stop-shop”)

• Formal receipts printed at time of sale

2017 System Innovators Confidential

14

Customize vs Configure?

Keep old methods/process or leverage technology and change processes? •Day 1 and Day 2 – deposits •Credit Card entries - efficiency •Interfaces – efficiency

• Permitting system • Credit Card processor • Financial system inquiry to obtain funding • Accounts receivable inquiry (allows payment to be tied to a

receivable)

2017 System Innovators Confidential

15

Future with iNovah

• Provide City customers with payment options • EMV Chip Cards

• Mobile Digital Wallet, “Tap and Go” payments

• Faster, friendlier transactions

• Continue to leverage centralization • System of record to update general ledger

• Sync online and other payment channels

• Import of payments from other sources

• Leverage reports and analytics

2017 System Innovators Confidential

16

Future of Payments

2017 System Innovators Confidential

17

Wall Street Journal – July 12, 2017

Our Industry Stats

2017 System Innovators Confidential

18

9000+ Payment types accepted by iNovah annually

100,000,000+ Transactions processed annually

17 Different credit card processors/gateways integrated with iNovah

700 Integrations to government systems from “Animals to Zoning”

Centralized Cashiering Trends

1. Consolidation and systems integration

2. Address EMV liability shift (US)

3. Remote deposit capture

4. Online payment channel consolidation

5. Business intelligence and decision support

2017 System Innovators Confidential

19

Contact Information

Bob Ponkilla, City Treasurer, City of Oklahoma City Bob.ponkilla@okc.gov Jeff Sumner, EVP jsumner@systeminnovators.com

Greg Whitnell, VP Sales and Marketing gwhitnell@systeminnovators.com

2017 System Innovators Confidential

20

Thank you!