OfficeTeam 2017 Salary Guide · published our annual OfficeTeam Salary Guide to help employers...

FOR ADMINISTRATIVE PROFESSIONALS

2017 SALARY GUIDE

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1 Welcome to the OfficeTeam 2017 Salary Guide

2 About the Data in the Guide

4 Hiring Trends in the United States

8 Spotlight: Healthcare Hiring Trends

10 Administrative Salaries: United States

13 Local Market Variances: United States

16 Hiring Trends in Canada

18 Administrative Salaries: Canada

20 Local Market Variances: Canada

22 A Hiring Checklist — The 12 Basic Steps

24 The Career City Index: Making the Most of Location

26 About OfficeTeam

28 Worldwide Locations

TABLE OF CONTENTS

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WELCOME TO THE OFFICETEAM 2017 SALARY GUIDE

Competitive compensation is critical in the tug-of-war companies are waging over skilled professionals today. It’s also a firm’s best line of defense against losing top talent.

To recruit and retain the best people, more employers are willing to negotiate compensation. But to succeed, hiring managers must keep up with the most current pay rates for these professionals.

That’s why, for decades, we have published our annual OfficeTeam Salary Guide to help employers evaluate compensation trends and develop a talent strategy.

We’ve tapped our deep networks to identify the latest salary ranges in the administrative field, as well as the most recent hiring and workplace trends. The result is the OfficeTeam 2017 Salary Guide, which you can use to ensure your offer is competitive.

We also understand that each hiring situation is different. That’s where the personal expertise of our OfficeTeam staffing and recruiting professionals across the country comes in. Let us be your resource as you set compensation levels for new hires, plan budgets and try to better understand the hiring environment.

2017 SALARY GUIDE | OFFICETEAM

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NEED HELP WITH YOUR JOB DESCRIPTIONS?

Access our list of administrative job descriptions. Use them as a starting point and customize to fit your positions.

2

The OfficeTeam 2017 Salary Guide features salary ranges for more than 60 positions in the administrative field, including executive and administrative assistant, receptionist, customer service representative, and human resources (HR) assistant.

Our salary data are based chiefly on input from our North American recruiting and staffing professionals, who make thousands of full-time and temporary placements each year. The projected salaries for each position reflect starting pay only.

Bonuses, incentives and other forms of compensation are not taken into account. Because professionals joining a company may enter at a variety of experience levels, we report salaries in ranges. The ranges represent national averages and can be adjusted for your market by using the local variance numbers on Pages 14-15 for the United States and Page 20 for Canada. Hiring trends and other information in the guide are based on our surveys of executives and hiring managers.

ABOUT THE DATA IN THE GUIDE

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The U.S. Department of Labor’s Bureau of Labor Statistics projects

there will be more than 5.6 million total job openings in office and

administrative support positions between 2014 and 2024.



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HIRING TRENDS IN THE UNITED STATES

As businesses capitalize on new opportunities, hiring administrative staff has become ever more competitive. These are the top trends affecting hiring in 2017:

EXPERIENCED CANDIDATES IN DEMAND

Administrative professionals with around two to five years of experience are at the top of hiring managers’ wish lists. These candidates require less training than those starting out and remain open to adapting and growing with the company.

Firms are looking for employees who have a combination of experience, technical abilities and interpersonal skills, and are a good fit with the workplace culture. A college degree can make a candidate more desirable.

BUSINESSES COMPETING FOR TOP CANDIDATES

Talent shortages mean the most skilled professionals often receive multiple offers and have a strong hand when negotiating their starting salaries. Experienced administrative employees can be selective, and many are opting to join companies that offer flexible schedules and other work-life balance perks. Firms hoping to recruit and retain the best talent need to offer competitive pay and incentives.

PROJECT STAFFING AND TEMP-TO-HIRE ON THE RISE

Project-based staffing is increasing as companies bring in extra resources to handle new business. Temp-to-hire arrangements are also on the upswing because they give organizations the chance to evaluate on-the-job aptitude and performance before offering a full-time position.

IN-DEMAND POSITIONS

• Executive and administrative assistants

• Management roles

• Customer service/call center representatives and managers

• Administrative healthcare roles

• HR assistants and specialists


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Firms are looking for employees who have a combination of

experience, technical abilities and interpersonal skills, and

are a good fit with the workplace culture.



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SKILLS IN DEMAND

COMMUNICATION SKILLS

Whether interacting with the public, writing all-company memos or delivering crucial details to executives, administrative professionals need top-notch communication skills. Companies want support staff who are articulate and organize information well.

MULTILINGUAL ABILITY

Businesses value bilingual or multilingual candidates, especially for public-facing positions. Spanish is by far the most requested language for a bilingual administrative professional, but, depending on the firm’s location, fluency in other languages may be requested.

FLEXIBILITY

More and more, the job description of today’s administrative professionals is being stretched. The sheer variety of projects they are asked to tackle calls for adaptability, a willingness to learn and the ability to multitask.

RESOURCEFULNESS

Being able to work independently requires a deep knowledge of the organization and available resources. Administrative workers who fully understand the business they support will always be in demand.

• Microsoft Office suite

• Social media tools

• Enterprise resource planning (ERP) software

• Database management tools

• Customer relationship management (CRM) software

MOST-WANTED

TECH SKILLS


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ROLES TO WATCH

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With patient and membership populations increasing and the overall healthcare industry growing, many organizations are focused on initiatives that will improve the quality of care and customer experience. Following are the top trends influencing administrative healthcare hiring:

AFFORDABLE CARE ACT

As more people enter into the healthcare system, payers and providers are having to manage a higher volume of work than in years past. Because of the uptick

in activity, there’s an increased need for administrative staff with strong communication skills to help with enrollment, membership and customer service, registration, scheduling, and insurance verification, among other functions.

FOCUS ON THE CONSUMER EXPERIENCE

Potential members and patients have many payer and provider options to pick from. As a result, healthcare organizations are becoming more consumer-friendly by providing additional insurance options, convenient ways to access services, and new technology that allows individuals to easily manage their own care. Administrative professionals are needed to help with this shift and answer questions.

ADOPTION OF TECHNOLOGY

Healthcare organizations need support staff as they continue to implement or upgrade technology systems to better track, manage and treat customers. Candidates with electronic medical/health records and practice management software experience are most in demand.

SPOTLIGHT : HEALTHCARE HIRING TRENDS

• Patient registration/intake/admissions clerk

• Medical customer service representative

• Certified professional coder

• Credentialing specialist

• Customer service/member services representative/ enrollment specialist



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ADMINISTRATIVE SALARIES: UNITED STATES

Title 2016 2017 % Change

ADMINISTRATIVE

Senior Executive Assistant* $53,500 - $69,250 $55,500 - $72,500 4.3%

Executive Assistant $44,000 - $59,500 $45,500 - $62,000 3.9%

Senior Administrative Assistant $39,750 - $51,000 $41,250 - $53,000 3.9%

Administrative Assistant $32,250 - $43,250 $33,250 - $45,250 4.0%

Entry-Level Administrative Assistant $28,250 - $36,000 $29,500 - $37,250 3.9%

Marketing Assistant $32,750 - $42,500 $33,750 - $44,000 3.3%

Sales Assistant $31,500 - $42,500 $32,500 - $43,750 3.0%

Specialized Assistant - Legal $39,000 - $47,750 $40,000 - $49,250 2.9%

Property Management Assistant $32,750 - $42,500 $34,000 - $44,000 3.7%

Mortgage Assistant $31,500 - $39,500 $32,750 - $41,000 3.9%

Research Administrator $32,500 - $39,500 $33,500 - $41,000 3.5%

Admissions Assistant $30,500 - $38,250 $31,500 - $39,500 3.3%

Project Assistant/Coordinator $32,500 - $47,000 $33,750 - $48,500 3.5%

Purchasing Assistant $33,750 - $42,750 $34,750 - $44,250 3.3%

MANAGEMENT

Office Manager $40,750 - $63,500 $42,250 - $66,000 3.8%

Facilities Manager $40,750 - $63,750 $42,250 - $66,250 3.8%

Project Manager $44,000 - $59,500 $45,750 - $62,000 4.1%

OFFICE SERVICES

Office/Facilities Coordinator/Assistant $29,750 - $39,250 $30,500 - $40,500 2.9%

Office Clerk $23,750 - $31,000 $24,500 - $32,000 3.2%

Mail Assistant/Clerk $23,250 - $26,250 $23,750 - $27,000 2.5%

File Clerk $22,500 - $26,250 $22,750 - $27,250 2.6%

Imaging/Scanning Specialist $24,000 - $29,250 $24,750 - $30,250 3.3%

Claims Processor $30,750 - $38,250 $31,750 - $39,500 3.3%

Logistics Coordinator $34,000 - $45,750 $34,750 - $47,000 2.5%

Dispatcher $31,000 - $41,250 $31,750 - $42,500 2.8%

Document Control Clerk $28,750 - $36,000 $29,500 - $37,000 2.7%

Proofreader $39,000 - $57,500 $41,000 - $59,250 3.9%

Presentation Specialist $45,500 - $60,500 $46,500 - $62,500 2.8%



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DATA ENTRY

Senior Data Entry Specialist $29,500 - $34,750 $30,000 - $36,000 2.7%

Data Entry Specialist $23,750 - $30,750 $24,250 - $31,750 2.8%

Senior Order Entry Specialist $29,750 - $36,000 $30,500 - $37,000 2.7%

Order Entry Specialist $25,250 - $32,500 $26,000 - $33,250 2.6%

RECEPTION

Front Desk Coordinator $25,250 - $34,250 $26,000 - $35,500 3.4%

Receptionist** $24,750 - $33,500 $25,250 - $35,000 3.4%

CUSTOMER SERVICE/CALL CENTER

Customer Service Manager*** $44,500 - $59,250 $46,000 - $62,000 4.1%

Senior Customer Service Representative $35,500 - $46,250 $36,750 - $48,250 4.0%

Customer Service Representative $27,500 - $37,750 $28,250 - $39,500 3.8%

Call Center Manager*** $44,500 - $59,250 $46,000 - $62,000 4.1%

Senior Call Center Representative $34,500 - $44,750 $35,500 - $46,750 3.8%

Call Center Representative $27,500 - $36,500 $28,250 - $38,000 3.5%

HUMAN RESOURCES (HR)

HR Assistant $33,000 - $43,500 $33,750 - $45,500 3.6%

HR Recruiting Specialist/Coordinator $38,250 - $52,250 $39,250 - $54,250 3.3%

HR Benefits Specialist/Coordinator $40,250 - $55,250 $41,500 - $57,250 3.4%

ADMINISTRATIVE HEALTHCARE

Patient Registration/Intake/ Admissions Clerk $29,750 - $38,750 $30,750 - $40,500 4.0%

Insurance Referral Coordinator $31,750 - $41,000 $32,750 - $42,500 3.4%

Insurance Verification Clerk $31,250 - $40,000 $32,250 - $41,500 3.5%

Medical Office Administrator $43,000 - $61,500 $44,250 - $64,000 3.6%

Medical Executive Assistant $42,000 - $58,250 $43,500 - $60,500 3.7%

Medical Secretary/ Administrative Assistant $35,000 - $45,500 $36,250 - $47,000 3.4%

Medical Front Desk Coordinator $28,250 - $36,500 $29,250 - $37,750 3.5%

Medical Receptionist $26,500 - $34,750 $27,500 - $36,000 3.7%




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Notes for salary figures on Pages 10-12: Add up to 12 percent for expert multilingual abilities. Add up to 8 percent for Microsoft Office Specialist certification.* Add up to 15 percent for senior executive assistants supporting C-level executives in large companies.** Add up to 15 percent for receptionists in large companies who have more than five years of experience.*** Add up to 20 percent for customer service managers or call center managers overseeing more than 20 people.Figures listed on Pages 10-12 are average national starting salaries. To calculate the appropriate salary range for your local market, please refer to Pages 13-15 or contact an OfficeTeam staffing manager.


ADMINISTRATIVE HEALTHCARE (CONTINUED)

Electronic Medical Records (EMR) Abstractor/Auditor $32,750 - $41,750 $34,000 - $43,250 3.7%

EMR Quality Assurance Specialist $31,250 - $38,750 $32,250 - $40,500 3.9%

EMR Clerk $27,750 - $36,500 $28,250 - $38,250 3.5%

Medical Records Scanner $25,500 - $32,250 $26,250 - $33,500 3.5%

Medical Data Entry Specialist $27,500 - $34,500 $28,500 - $35,500 3.2%

Senior Medical Customer Service Representative $35,750 - $45,000 $36,750 - $47,250 4.0%

Medical Customer Service Representative $30,750 - $38,500 $31,500 - $40,500 4.0%

Member Services/Enrollment Manager $58,750 - $78,250 $61,000 - $81,250 3.8%

Customer Service/Member Services Representative/Enrollment Specialist $33,500 - $45,250 $34,750 - $47,000 3.8%

Medical Scheduler $32,500 - $43,750 $33,750 - $45,250 3.6%

Dental Scheduler/Receptionist $29,500 - $38,750 $30,500 - $40,250 3.7%

Credentialing Specialist $35,500 - $45,250 $36,750 - $47,250 4.0%

Certified Medical Coding Manager $72,750 - $96,250 $75,750 - $99,750 3.8%

Certified Coding Specialist $54,250 - $71,500 $56,250 - $74,500 4.0%

Certified Professional Coder $54,000 - $71,250 $56,000 - $74,250 4.0%

Provider Relations Specialist $42,500 - $55,250 $43,750 - $57,250 3.3%



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The starting salary ranges provided on the previous pages reflect the national averages for each position.

To determine the estimated salary range for a position in your area:

Locate your city’s variance number on Pages 14-15.

Move the decimal point in the variance number two places to the left.

Multiply this figure by the low and high ends of the position’s national salary range.

LOCAL MARKET VARIANCES: UNITED STATES

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2

3

Source of information on Pages 14-15: U.S. Department of Labor’s Bureau of Labor Statistics and OfficeTeam. City index figures are reflective of all industries and are not specific to the administrative field. For more information on average salaries in your city, contact the OfficeTeam location nearest you.


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LOCAL MARKET VARIANCES: UNITED STATES

ALABAMABirmingham . . . . . . . 95.0Huntsville. . . . . . . . . . 94.0Mobile. . . . . . . . . . . . . 86.0

ARIZONAPhoenix. . . . . . . . . . . 112.5Tucson. . . . . . . . . . . .104.5

ARKANSASFayetteville . . . . . . . . 95.0Little Rock . . . . . . . . . 95.0

CALIFORNIAFresno . . . . . . . . . . . . . 90.0Irvine . . . . . . . . . . . . . 128.0Los Angeles . . . . . . 130.0Oakland. . . . . . . . . . 129.0Ontario. . . . . . . . . . . 119.0Sacramento . . . . . .103.5San Diego . . . . . . . . 125.0San Francisco . . . . 140.0San Jose. . . . . . . . . . 137.0Santa Barbara. . . . 127.0Santa Rosa/ Marin . . . . . . . . . . . 120.0Stockton . . . . . . . . . . . 85.0

COLORADOBoulder . . . . . . . . . . . 116.5Colorado Springs. . 95.3Denver . . . . . . . . . . . 107.0Fort Collins . . . . . . . . 97.0Greeley. . . . . . . . . . . . 88.0Loveland . . . . . . . . . . 94.0Pueblo . . . . . . . . . . . . . 82.0

CONNECTICUTHartford . . . . . . . . . . 116.5New Haven. . . . . . . 112.0Stamford . . . . . . . . . 131.0

DELAWAREWilmington . . . . . . . 105.0

DISTRICT OF COLUMBIAWashington . . . . . . 133.0

FLORIDAFort Myers . . . . . . . . . 90.5Jacksonville . . . . . . . 95.0Melbourne . . . . . . . . 90.5Miami/ Fort Lauderdale. 107.0Orlando . . . . . . . . . .100.0St. Petersburg . . . . . 96.5Tampa. . . . . . . . . . . . . 98.5West Palm Beach .100.5

GEORGIAAtlanta . . . . . . . . . . .103.0Macon. . . . . . . . . . . . . 82.0Savannah . . . . . . . . . 84.0

HAWAIIHonolulu . . . . . . . . . 107.0

IDAHOBoise . . . . . . . . . . . . . . 86.1

ILLINOISChicago . . . . . . . . . . 123.0Naperville . . . . . . . . 112.0Rockford. . . . . . . . . . . 85.0

INDIANAFort Wayne . . . . . . . . 83.0Indianapolis . . . . . . . 96.0

IOWACedar Rapids. . . . . . 94.0Davenport . . . . . . . . . 95.0Des Moines. . . . . . .100.0Sioux City . . . . . . . . . 84.0Waterloo/ Cedar Falls . . . . . . .87.0

KANSASOverland Park. . . .100.5

KENTUCKYLexington . . . . . . . . . . 91.5Louisville . . . . . . . . . . 92.0

LOUISIANABaton Rouge . . . . . . 99.0New Orleans . . . . . . 99.0

MAINEPortland . . . . . . . . . . . 95.0

MARYLANDBaltimore . . . . . . . . .103.0

MASSACHUSETTSBoston . . . . . . . . . . . . 133.0Springfield. . . . . . . . 101.0

MICHIGANAnn Arbor . . . . . . . . 101.5Detroit . . . . . . . . . . . .100.0 Grand Rapids . . . . . 85.5



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Kalamazoo . . . . . . . . 80.0Lansing . . . . . . . . . . . . 85.0

MINNESOTABloomington . . . . .105.5Duluth . . . . . . . . . . . . . 79.6Minneapolis . . . . . . 106.0Rochester. . . . . . . . . 101.0St. Cloud . . . . . . . . . . 82.5St. Paul . . . . . . . . . . .103.0

MISSOURIKansas City. . . . . . . . 99.5St. Joseph . . . . . . . . . 90.0St. Louis . . . . . . . . . . . 99.0

NEBRASKAOmaha. . . . . . . . . . . . 97.0

NEVADALas Vegas . . . . . . . . . 99.0Reno. . . . . . . . . . . . . .100.0

NEW HAMPSHIREManchester/ Nashua . . . . . . . . . 112.0

NEW JERSEYMount Laurel . . . . . 115.0Paramus . . . . . . . . . . 130.0Princeton . . . . . . . . . 125.0Woodbridge. . . . . . 126.5

NEW MEXICOAlbuquerque . . . . . . 91.5

NEW YORK Albany. . . . . . . . . . . . . 99.0Buffalo . . . . . . . . . . . . 95.0

Long Island. . . . . . . 120.0New York. . . . . . . . . 140.5Rochester. . . . . . . . . . 91.7Syracuse. . . . . . . . . . . 90.3

NORTH CAROLINACharlotte . . . . . . . . . 101.5Greensboro . . . . . .100.0Raleigh . . . . . . . . . . .104.0

OHIOAkron. . . . . . . . . . . . . . 89.0Canton . . . . . . . . . . . . 82.0Cincinnati . . . . . . . . . 97.5Cleveland . . . . . . . . . 96.0Columbus . . . . . . . . . 98.0Dayton . . . . . . . . . . . . .87.0Toledo . . . . . . . . . . . . . 85.5Youngstown . . . . . . . 76.0

OKLAHOMAOklahoma City. . . . 93.0Tulsa. . . . . . . . . . . . . . . 93.0

OREGONPortland . . . . . . . . . .106.5

PENNSYLVANIAHarrisburg. . . . . . . . . 95.0Philadelphia . . . . . . 115.0Pittsburgh . . . . . . . . . 98.0

RHODE ISLANDProvidence . . . . . . . 101.5

SOUTH CAROLINACharleston . . . . . . . . 93.5Columbia. . . . . . . . . . 93.5Greenville . . . . . . . . . 92.0

SOUTH DAKOTASioux Falls . . . . . . . . . 84.0

TENNESSEEChattanooga. . . . . . 89.0Cool Springs . . . . .100.0Knoxville. . . . . . . . . . . 89.0Memphis . . . . . . . . . . 95.0Nashville . . . . . . . . .100.5

TEXASAustin. . . . . . . . . . . . .108.0Dallas . . . . . . . . . . . . 109.0El Paso . . . . . . . . . . . . 72.0Fort Worth. . . . . . . .108.0Houston . . . . . . . . . . 107.0Midland/Odessa . 110.0San Antonio . . . . . . 101.0

UTAHSalt Lake City. . . . .104.0

VIRGINIANorfolk/Hampton Roads . . . . . . . . . . . . 97.0Richmond . . . . . . . . . 98.5Tysons Corner . . . . 132.0

WASHINGTONSeattle . . . . . . . . . . . . 120.0Spokane. . . . . . . . . . . 82.0

WISCONSINAppleton . . . . . . . . . . 85.0Green Bay. . . . . . . . . 86.5Madison . . . . . . . . . . . 98.5Milwaukee. . . . . . . . 101.0Waukesha . . . . . . . . . 99.0



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Although some companies are still cautious about hiring, demand for administrative professionals in Canada is expected to increase in 2017 after some lean years. These are the employment trends to watch for:

HOT POSITIONS

Just as in the United States, Canadian organizations often seek midlevel professionals with two to five years of experience. Front desk staff, project coordinators and executive assistants are all in demand, as are versatile workers who can take on hybrid administrative roles to address company needs. Experienced candidates are likely to be

snapped up quickly, and benefits such as additional vacation time and bonuses are showing up more frequently in compensation packages. Industries hiring administrative professionals in Canada include property management and construction.

TEMPORARY HIRING FILLS GAPS

Clients are bringing in temporary workers to staff short-term projects and meet growing demands. Temp-to-hire arrangements are also popular with businesses that recognize the value of assessing candidates’ fit for the job and company before deciding to offer them a full-time position.

HIRING TRENDS IN CANADA

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ADMINISTRATIVE

Senior Executive Assistant* $62,500 - $80,250 $64,500 - $83,500 3.7%

Executive Assistant $52,000 - $66,500 $54,000 - $68,750 3.6%

Senior Administrative Assistant $47,250 - $58,250 $48,750 - $60,500 3.6%

Administrative Assistant $38,500 - $50,000 $39,750 - $52,000 3.7%

Entry-Level Administrative Assistant $35,000 - $42,750 $36,000 - $44,500 3.5%

Marketing Assistant $41,250 - $52,000 $42,250 - $54,000 3.2%

Sales Assistant $39,250 - $50,750 $40,750 - $52,250 3.3%

Specialized Assistant - Legal $35,000 - $46,500 $36,000 - $48,000 3.1%

Property Management Assistant $39,750 - $49,500 $41,250 - $51,250 3.6%

Research Administrator $37,500 - $46,750 $39,000 - $48,000 3.3%

Admissions Assistant $35,250 - $43,000 $36,250 - $44,250 2.9%

Project Assistant/Coordinator $41,500 - $56,500 $43,500 - $58,000 3.6%

Purchasing Assistant $40,250 - $49,750 $42,250 - $51,000 3.6%

MANAGEMENT

Office Manager $51,000 - $75,000 $53,250 - $77,250 3.6%

Facilities Manager $51,000 - $75,250 $53,250 - $77,500 3.6%

Project Manager $51,250 - $66,750 $53,250 - $69,000 3.6%

OFFICE SERVICES

Office/Facilities Coordinator/Assistant $39,250 - $48,000 $40,250 - $49,000 2.3%

Office Clerk $30,750 - $37,000 $31,750 - $38,000 3.0%

Mail Assistant/Clerk $29,500 - $35,000 $30,500 - $35,750 2.7%

File Clerk $28,500 - $34,000 $29,500 - $34,750 2.8%

Imaging/Scanning Specialist $29,750 - $35,000 $30,500 - $35,750 2.3%

Claims Processor $32,250 - $39,000 $33,000 - $40,250 2.8%

Logistics Coordinator $40,750 - $52,000 $41,500 - $53,000 1.9%

Dispatcher $37,500 - $48,750 $38,500 - $49,750 2.3%

Document Control Clerk $35,000 - $43,000 $35,250 - $45,250 3.2%

Proofreader $44,250 - $58,000 $45,750 - $59,250 2.7%

Presentation Specialist $40,500 - $50,750 $42,000 - $51,750 2.7%

ADMINISTRATIVE SALARIES: CANADA



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DATA ENTRY

Senior Data Entry Specialist $35,250 - $42,000 $35,750 - $43,500 2.6%

Data Entry Specialist $31,000 - $36,750 $31,500 - $38,000 2.6%

Senior Order Entry Specialist $36,500 - $45,500 $37,500 - $46,250 2.1%

Order Entry Specialist $34,000 - $39,750 $34,500 - $40,750 2.0%

RECEPTION

Front Desk Coordinator $35,500 - $43,250 $36,750 - $44,500 3.2%

Receptionist** $33,000 - $40,500 $34,250 - $41,750 3.4%

CUSTOMER SERVICE/CALL CENTER

Customer Service Manager*** $51,000 - $67,000 $53,250 - $69,000 3.6%

Senior Customer Service Representative $44,500 - $54,750 $45,500 - $57,250 3.5%

Customer Service Representative $35,500 - $44,500 $36,250 - $46,500 3.4%

Call Center Manager*** $54,750 - $76,500 $56,500 - $79,500 3.6%

Senior Call Center Representative $42,000 - $52,250 $43,250 - $54,250 3.4%

Call Center Representative $32,750 - $41,250 $33,500 - $43,000 3.4%

HUMAN RESOURCES (HR)

HR Assistant $40,750 - $53,500 $41,750 - $55,000 2.7%

HR Recruiting Specialist/Coordinator $43,750 - $58,000 $44,750 - $59,750 2.7%

HR Benefits Specialist/Coordinator $45,000 - $58,500 $46,000 - $60,250 2.7%

ADMINISTRATIVE HEALTHCARE

Medical Secretary/ Administrative Assistant $41,750 - $54,250 $43,000 - $55,750 2.9%

Medical Receptionist $35,500 - $45,250 $36,500 - $46,500 2.8%

Electronic Medical Records (EMR) Clerk $36,750 - $44,500 $37,750 - $46,250 3.4%

Medical Data Entry Specialist $34,500 - $42,250 $35,500 - $43,250 2.6%

ADMINISTRATIVE SALARIES: CANADA

Notes for salary figures on Pages 18-19: Add up to 15 percent for expert multilingual abilities. Add up to 10 percent for Microsoft Office Specialist certification.* Add up to 15 percent for senior executive assistants supporting C-level executives in large companies.** Add up to 15 percent for receptionists in large companies who have more than five years of experience.*** Add up to 20 percent for customer service managers or call center managers overseeing more than 20 people.Figures listed on Pages 18-19 are average national starting salaries. To calculate the appropriate salary range for your local market, please refer to Page 20 or contact an OfficeTeam staffing manager. All salaries listed on Pages 18-19 are in Canadian dollars.



officeteam.ca/salary-calculator Get a personalized salary calculation.

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The starting salary ranges provided on the previous pages reflect the national averages for each position.

To determine the estimated salary range for a position in your area:

Locate your city’s variance number on this page.

Move the decimal point in the variance number two places to the left.

Multiply this figure by the low and high ends of the position’s national salary range.

ALBERTA Calgary . . . . . . . . . . . . . . . 102.9Edmonton . . . . . . . . . . . . . .101.8

BRITISH COLUMBIAFraser Valley. . . . . . . . . . . 100.2Vancouver . . . . . . . . . . . . . 104.9Victoria . . . . . . . . . . . . . . . . . .96.8

MANITOBAWinnipeg . . . . . . . . . . . . . . . . 91.0

ONTARIOKitchener-Waterloo. . . . . .96.3Ottawa . . . . . . . . . . . . . . . . 100.2Toronto . . . . . . . . . . . . . . . . 104.9

QUEBECMontreal . . . . . . . . . . . . . . 102.9Quebec City. . . . . . . . . . . . .90.0

SASKATCHEWANRegina. . . . . . . . . . . . . . . . . . .93.9Saskatoon . . . . . . . . . . . . . . .95.5

LOCAL MARKET VARIANCES: CANADA

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A HIRING CHECKLIST — THE 12 BASIC STEPS

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Adding first-rate performers to your team will continue to be challenging in 2017. With top talent in demand in the administrative field, much of your success will depend on the effectiveness of your hiring process.

To assist you in your staffing efforts, we’ve created a list of what experience has taught us are the most pivotal steps:

Decide how you want to staff a vacant or new position, bearing in mind that not all jobs require a full-time employee.

If a new full-time hire makes the most sense, carefully update or create a job description to reflect current needs accurately.

Set a salary range that is on par with — or slightly above — what competitors offer.

Using the job description as a basis, create the job ad or posting.

Choose a combination of candidate-sourcing strategies, including online job boards and recruiters.


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6Evaluate resumes, watching for technical and soft skills that best fit your needs and workplace culture.

Narrow the field by having preliminary conversations with the most promising candidates, either by phone or video conference.

Conduct one-on-one interviews with your top candidates, using questions that can help you understand their attitudes and motivation.

Use consistent criteria to make your final selection.

Don’t delay the offer. The most talented professionals may already be weighing other offers.

After a candidate accepts your offer, agree on a prompt start date that doesn’t leave him or her waiting — or with time to have second thoughts.

Check references personally.

Visit officeteam.com/employers for additional hiring advice.


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2Boston

1Seattle

TOP 5 CITIES TO LIVE AND WORK IN

To career-minded professionals, what makes one city more attractive than another? The answer may help hiring managers develop and refine their recruitment strategies.

The Career City Index — a result of a study conducted by The Economist Intelligence Unit for Robert Half — examines key

factors influencing livability and career opportunities in various U.S. cities across four categories:

• Career prospects

• Quality of life

• Cost of living

• Cultural diversity

THE CAREER CITY INDEX: MAKING THE MOST OF LOCATION



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These factors include employment outlook, average commute time, median monthly rent and internet connectivity, among others.

Seattle took the overall No. 1 position as the top career city in the United States, buoyed by strong rankings in the cost-of-living (first) and career-prospects (second) categories. Boston, the San Francisco Bay Area, the District of Columbia, and Raleigh, North Carolina, rounded out the top five.

From sunshine in Phoenix and Sacramento, California, to the wide variety of restaurants in Los Angeles and New York to shorter commute times in Salt Lake City and Des Moines, Iowa, each of the top 25 cities has unique selling points. The Career City Index helps companies highlight these local and regional factors to pique the interest of prospective employees.

3San Francisco

4Washington, D.C.

5Raleigh

For the full report, visit roberthalf.com/career-city-index.


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OfficeTeam is a division of Robert Half, the world’s first and largest specialized staffing firm.

OfficeTeam matches the staffing needs of growing companies with skilled administrative professionals who seek exceptional career opportunities. We provide tailored short- and long-term staffing solutions by placing our job candidates on a temporary and temporary-to-full-time basis.

Our staffing experts are available for personal consultation to help you locate top administrative professionals who are motivated to perform and well-suited to your workplace culture. We also offer a wealth of management and career advice at blog.officeteam.com.

ABOUT OFFICETEAM


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TOP 8 REASONS COMPANIES USE SPECIALIZED STAFFING FIRMS

To vastly expand their recruiting networks

To reach job seekers not actively looking for new positions but open to a change

To bring in critical talent on short notice

To get help when they don’t have the time to conduct a rigorous search and evaluation of their own

To lighten the load on overworked staff

To staff limited-duration projects that don’t require a full-time employee

To reduce overtime expenses caused by understaffing

To provide help for core employees temporarily assigned to special projects

Contact OfficeTeam at officeteam.com or 1.855.560.0625 to learn more

about salaries in your market, or how we can help you find the right

talent for your organization.

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WORLDWIDE LOCATIONS

UNITED STATES OFFICES

AlabamaBirmingham

ArizonaChandlerPhoenixPhoenix – WestTucson

ArkansasFayettevilleLittle Rock

CaliforniaBakersfieldBurbankCarlsbadCerritosCity of IndustryFairfieldFremontFresnoIrvineLa JollaLaguna NiguelLong BeachLos AngelesLos Angeles – LAXModestoMontereyOaklandOntarioOrangeOxnardPalm SpringsPalo AltoPasadenaPleasantonRancho BernardoRancho CordovaRiversideSacramentoSan DiegoSan FranciscoSan JoseSan MateoSanta BarbaraSanta ClaraSanta RosaStocktonTorranceVisaliaWalnut Creek

Westlake VillageWestwoodWoodland Hills

ColoradoBoulderColorado SpringsDenverEnglewoodFort CollinsLakewood

ConnecticutDanburyHartfordNew HavenSheltonStamford

DelawareWilmington

District of ColumbiaWashington

FloridaBoca RatonBrandonCoral GablesFort LauderdaleFort MyersHeathrowJacksonvilleMiami – DowntownOrlandoSt. PetersburgTampaWest Palm Beach

GeorgiaAlpharettaAtlanta – BuckheadAtlanta – GalleriaAtlanta – SouthGwinnettMaconSavannah

HawaiiHonolulu

IdahoBoise

IllinoisChicagoGurneeHoffman EstatesNapervilleNorthbrookOakbrook TerraceRosemontTinley Park

IndianaFishersFort WayneIndianapolis – DowntownIndianapolis – WestMerrillville

IowaCedar RapidsDavenportDes Moines

KansasOverland Park

KentuckyLexingtonLouisville

LouisianaBaton RougeNew Orleans

MainePortland

MarylandBaltimoreBethesdaColumbiaGreenbeltHunt Valley

MassachusettsBostonBurlingtonCambridgeDanversFraminghamQuincySpringfieldWestborough

MichiganAnn ArborDearbornGrand RapidsKalamazooLansingSouthfieldTroy

MinnesotaBloomingtonBurnsvilleMinneapolisMinnetonkaSt. CloudSt. Paul

MissouriCreve CoeurKansas CitySt. Louis

NebraskaOmaha

NevadaLas VegasReno

New HampshireManchesterNashuaPortsmouth

New JerseyBridgewaterJersey CityMount LaurelParsippanyPrincetonRed BankRutherfordSaddle BrookWoodbridge

New MexicoAlbuquerque

New YorkAlbanyBrooklynBuffaloHauppauge



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Call 1.855.560.0625 or visit officeteam.com/office-locations to contact the office nearest you.

INTERNATIONAL OFFICES

New York – MidtownNew York – Wall StreetQueensRochesterSyracuseUnion SquareUniondaleWhite Plains

North CarolinaChapel HillCharlotteCharlotte – SouthGreensboroRaleigh

OhioAkronBeachwoodBlue AshCantonCincinnatiClevelandColumbusDaytonDublinEastonNorth Olmsted

ToledoWest ChesterYoungstown

OklahomaOklahoma CityTulsa

OregonBeavertonEugenePortland

PennsylvaniaHarrisburgHermitageKing of PrussiaLehigh ValleyMoonPhiladelphiaPittsburghReadingTrevoseWexford

Rhode IslandProvidence

South CarolinaCharlestonColumbiaGreenvilleSpartanburg

South DakotaSioux Falls

TennesseeChattanoogaKnoxvilleMemphis – DowntownMemphis – EastNashville – Cool SpringsNashville – Downtown

TexasAustinDallas – DowntownDallas – GalleriaEl PasoFort WorthHouston – Clear LakeHouston – DowntownHouston – GalleriaHouston – NorthwestHouston – WestIrving

Midland/OdessaPlanoSan Antonio – ColonnadeThe Woodlands

UtahSalt Lake CityThanksgiving Point

VirginiaAlexandriaDullesNorfolkRichmond – DowntownRichmond – WestTysons Corner

WashingtonBellevueFederal WayLynnwoodSeattleSpokane

WisconsinAppletonMadisonMilwaukeeWaukesha

AustraliaBrisbaneMelbourneMount WaverleySydney

BelgiumAntwerpBrusselsCharleroiGhentGroot-BijgaardenHasseltHerentalsLiègeRoeselareWavreZaventem

CanadaAlberta

Calgary Edmonton

British ColumbiaFraser ValleyVancouver

ManitobaWinnipeg

OntarioBramptonBurlingtonKitchener-WaterlooMarkhamMississaugaNorth YorkOttawaTorontoVaughan

FranceAix-en-ProvenceLa DéfenseLyonMassyParisStade de FranceVersailles

GermanyBerlinBonnCologneDüsseldorfEssenFrankfurtHamburgMannheimMunichStuttgartWiesbaden

The NetherlandsAmsterdamEindhovenRotterdamUtrecht

SwitzerlandZurich

United KingdomBristolEast MidlandsLeedsLondon Central


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