Office Supplies Ref: PS/07/002/Office Supplies IT Computer Consumables 22/23 rd April 2009 Welcome .
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Transcript of Office Supplies Ref: PS/07/002/Office Supplies IT Computer Consumables 22/23 rd April 2009 Welcome .
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Office Supplies
Ref: PS/07/002/Office Supplies
IT Computer Consumables22/23rd April 2009
Welcome
www.spectrumltd.co.uk
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Thank you for choosing Spectrum
Our mission is to:
“Ensure each individual/organisation gets maximum benefit from this collaborative
contract”
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Agenda
• Spectrum’s background• Public Sector Experience in Scotland• Your Support Team• Contract Service Levels• How to order• Why Spectrum • Questions and Answers
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Our Background• Established in 1981• Turnover in excess of £50m• Financially sound, no borrowings.• IT Consumables Specialist Reseller• Supplier partners including: HP, Brother, Canon, Epson & Lexmark• Customers including: Banks, Retailers, Manufacturers & Public
Sector organisations.
Warehousing and Logistics• Head Office operating 8.30am to 6pm • Distribution Centre – Bradford 40,000 Sq ft operating 6am to 10pm• Logistic Partner is DHL who have Depots across Scotland.
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Our BackgroundStock and range• Stock holding of approx £4m, approx 4,500 items in stock
Product range includes: • Data storage- CDs, DVDs, Tapes, mobile storage such as USB
memory sticks/flash drives.• Printer cartridges • Computer accessories
Recycling service for Spend cartridges:• over 99% of spend cartridges are re-used or recycled.
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Public Sector Experience in Scotland• Over 20 years experience, supplying Universities & Colleges and
other Public Sector Organisations in Scotland
• Growth of Public Sector business supplying over 130 public sector organisations with a Projected spend of over £12m pa in 2009
• Delivering saving of approx 30%
• Achieve minimum 80/20 split Core/Non core
• Encouraging the use of best value products
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Your Support Team
Name/Role Responsibility
Richard Thaxter Contract Director
Adoption of the National Contract Ensuring contract compliance
Jonathan Bainbridge Contract Manager/Account Manager
Account ReviewsContract Implementation Customer Visits
Jack Stephenson/Ibrar HussainCustomer Support Representative
Dealing with telephone enquires and orders and back office support for sector Manager
Sales Order processing Team Admin support and processing of email and fax order
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Contract Service LevelsDelivery
• 97% of orders delivered next day if ordered before 4pm.
• 97% line fulfilment
• 97% order fulfilment
Out of stock items
• All out of stock items users to be advised upon receipt of order
• Revised delivery date quoted
• 98% of out of stock lines delivered within 2 working days.
Order accuracy
• 98% order accuracy
Spectrum are currently meeting or exceeding all service levels!
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Best value/ maximising SavingsWhat is best value?
• Long-life, multi-packs, combination packs.
• Products which deliver the lowest cost per copy
Why do some users not order these anyway?
• “We usually order what is in the printer”; this is often not best value product
• “We are un-aware of the ‘best value’ options”
How much can we save?
• This varies depending upon the options available for your machine
• A recent review for University of Strathclyde showed a potential additional saving of at least £4,500
Spectrum will ensure you are made aware of all best value items available!
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How to order • On-line using “SPECs” Spectrums on-line ordering system
via our website www.spectrumltd.co.uk (login and password).
• Pecos we are able to accept CXML or email attachments
• Email : [email protected]
• Telephone : 01274 767705 or 01274 767763
• Post to Spectrum Computer Supplies Ltd, Spectrum House, East Parade, Bradford BD1 5RJ
• Fax: 01274 391590
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Why Spectrum?• Committed to promoting and sharing best practice, maximizing
efficiencies and delivering long term sustainable savings which can be measured
• We will introduce new product innovations and regularly review the core list of items to ensure it represents the best value for your needs
• Committed to continuous improvement of the supply chain and carbon footprint
• We will work with you to make sure spent cartridges are disposed of in an environmentally friendly way – if so required
• We will “Ensure each individual organisation gets maximum benefit from this collaborative contract”
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For more information please contact:
Jonathan Bainbridge
Contract Account Manager
Spectrum Computer Supplies Limited
01274 767758