Office of Conflict Resolution and Compliance

Rubye HilliardConflict Resolution &

Compliance Specialist 521-7023Gwen Angelle

Secretary 521-7028

Organizational Chart

At Risk Student◦Single teen mom, free lunch, latch key kid, living in low income housingMother◦Navigating 2 children through public educationTeacher◦Social Studies, Language Arts, Mild-Moderate SPED◦Middle and High SchoolSchool Counselor◦Middle and High SchoolPrincipal◦Middle SchoolHearing Officer◦Primarily Middle Schools

Many Miles of Walking.…..

Make Referrals & Route Calls

◦School Personnel ◦District Personnel

Explain Policy – Clarification

Conduct Mediation Conferences◦Parent/School Mediation

Keep District Data on nature and number of incoming Calls by schools

What We Do

Conflict Resolution Specialist

◦Provide oversight and assure implementation and compliance of policies adopted by LPSS as related to administrative responsibilities

◦Communicate and collaborate with Academic Officers, other district personnel, and Assistant Superintendent in regards to school administrators’ policy implementation, compliance with policy, community, staff, and student relations◦Assist parents and schools

in coming to an agreedupon resolution throughmediation

33 Mediations from July 18, 2012 – October 11, 2012

What I Do

Accept call

Identify caller’s relationship to student of concernIdentify services being received Take statements on issue of concernInquiry of school contact made prior to the callDiscussion of IncidentInquiry of desired outcome

Routing/or Re-routing of CallMake referral to principal (teacher, bus drivers, or another student)Make referral to Academic OfficersMake referral to Appropriate District Personnel responsible for services that are of concernPreparation for mediation conferencePrincipal provides brief overview and documentation for position on issueInvite necessary district personnel, if relevant.

Upon Receiving the Initial Call...

Goal is for everyone to walk away with a plan for MOVING FORWARD even if consensus of the concern is not obtained by all parties. Agree to Disagree.

Religious Sensitivity-Parent Parking/CollaborationKindergarten student dropped by bus driver w/o parent homeHandicap parkingCoach “body-slammed” my childBus driver not stopping for children at designated stop/prejudiceReligious trinkets issued by teacher regularly.Strip search of studentPoor office etiquette of school secretaryParent went to classroom to discuss an issue with child’s teacher and was escorted off school campus by principal

A Successful Mediation Conference

Click icon to add picture

“They may not remember what YOU SAID, or what YOU DID, but they will always remember how YOU MADE THEM FEEL.”

“The immediacy of a response to the caller will contribute to the effectiveness of the solution.”

*School *Zone Grade of student Gender Race

Location where Incident Occurred Hall, Recess, Lunch, P.E., Bus, Academic Setting, Elective, etc.

Type Issue of Concern

*Academic Issue *Safety Issue *Climate/Culture Issue *Non Issue/Anonymous

*Included in the data being presented for the 1st Quarter of 2012-2013 school year.

Quantitative Data

Reporting Structure fromJuly 18, 2012 – October 11, 2012

Overview: Enrollment and total incidents

What: Events requiring mediations

Who: Schools requiring mediations/conferences

Total Number of School Incidents Reported by School

Setting from July 18, 2012 – October 11,

2012

89

82

52

Elementary

Middle

High

Total 223

Mediations/Conferences by School Setting

August 1, 2012 – October 11, 2012

Elementary Middle High0

2

4

6

8

10

12

14

16

18

7

8

I am not present as an enabler to the parent nor the myriad of school based personnel or Central Office personnel responsible for the area of concern.

Integrity of the process…..

Top (3) Parent Concerns of LPSS - July 18, 2012 - October 11, 2012

Acadian

aCare

ncro

Comeau

x

Early

College

Aca

...

Lafay

ette Charter

Lafay

etteNorth

side

David

Thib

odaux .

..Aca

dianBro

ussard

Carencr

oE.

A. Marti

nJu

diceLa

fayette

L. J. A

lleman

Milt

onPau

l Bre

aux

Scott

David

Thib

odeaux .

..Youngsv

ille

Alice Bouch

erBro

adm

oor

Carencr

o Heigh

ts

Charle

s E. B

urkeDuso

nErn

est Gall

etEv

ange

line

Green T.

Lindon

J. W. F

aulk

J. W. J

ames

Katherin

e Dre

xel

L. Le

o Judice

Live O

akM

ilton

Myrt

le Plac

eOssu

nPlan

tation

Prairie

Ridge

S. J. M

ontgomery

Trum

anW

estside

Woodva

le

0

1

2

3

4

5

6

7

8

9

10

Academics

Safety

Climate

Non Issue/Anonymous

1. Clarification of LPSS policy and/or school procedures and/or classroom practices2. Questionable behavior of school personnel3. Enrollment/school transition/custodial concerns

Total Number of Parent Concerns by Elementary School Name from July 18, 2012 - October 11, 2012

Alice BoucherBroadmoor

Carencro HeightsCharles E. Burke

DusonErnest Gallet

EvangelineGreen T. Lindon

J. W. FaulkJ. W. James

Katherine DrexelL. Leo Judice

Live OakMilton

Myrtle PlaceOssun

PlantationPrairieRidge

S. J. MontgomeryTruman

WestsideWoodvale

55

13

122

36

11

311

200

52

122

3

Non Issue/Anonymous

Climate

Safety

Academics

Total Number of Parent Concerns by Middle School Name from July 18, 2012 - October 11, 2012

Acadian

Broussard

Carencro

E. A. Martin

Judice

Lafayette

L. J. Alleman

Milton

Paul Breaux

Scott

David Thibodeaux STEM

Youngsville

4

1

3

0

1

3

1

0

3

0

0

0

Non Issue/Anonymous

Climate

Safety

Academics

Total Number of Parent Concerns by High School Name from July 18, 2012 - October 11, 2012

Acadiana

Carencro

Comeaux

Early College Academy

Lafayette Charter

Lafayette

Northside

David Thibodaux STEM

0

1

0

0

0

0

1

0

Non Issue/Anonymous

Climate

Safety

Academics

Top (3) Parent Concerns in Elementary Schools

43%*

41%*

16%Clarification of LPSS policy and/or school procedures and/or classroom practices

Questionable behav-ior of school per-sonnel

Enrollment/school transition/custodial concerns

*Indicates a total of 84% related to school climate.

Top (3) Parent Concerns in Middle Schools

42%*

35%*

23%

Questionable behavior of school personnel

Violent aggressive behav-ior/bullying

Clarification of LPSS policy and/or school procedures and/or classroom prac-tices

*Indicates a total of 77% related to school climate.

Top (3) Parent Concerns in High Schools

41%*

32%

27%*Clarification of LPSS policy and/or school procedures and/or classroom practices

Enrollment/school transition/custodial concerns

Dissemination of student and/or school information

*Indicates a total of 68% related to school climate.

GOOD ….. BAD…..

UGLY….. ………It is OUR DATA!By collecting data on the calls made to the Conflict Resolution Office, we as a department, are contributing to the district’s overall effort to achieve100% IN and 100% OUT