Juan Carlos González

Cloud & Productivity Advisor at MVP CLUSTER

https://jcgonzalezmartin.wordpress.com/

http://www.compartimoss.com

@jcgm1978

Office 365 MVP

Office 365 Truths: Truth about Office 365 Features

Releases

Changes are hard

“No man ever steps in the same river twice, for it’s not the same river and he’s not the same man.” —Heraclitus

Transitioning to an evergreen service

18-36 month releasescan be daunting…Continuous updates make the transition easier.

??!:) Impact

Impact

Notification

HeavyImpact

Skipped Update

Hands-on, manual

Issues can be fixed by a few people

On-premises as the base

Atomically automated, human orchestrated

Issues often span areas, teams, individuals

Tweak architecture to match usage

Machine orchestrated

Dev == Ops, everyone fixes

Architecture is forward-looking

100K – 1M+

~250+

Every year

1M – 10M+

~2000+

5-6x a year

100M – 1B+

~100,000+

Every week

GLOBAL SCALECOUNTRY SCALECITY SCALE

What does scale mean?

Deploying changes at scale

Office 365 surface area is too big/partitioned to manage traditionally

Service management is largely done via Office 365 Datacenter Service Fabric

Service change management process

LISTEN

Signal vs. noise

Feedback

Measure and improve

PLAN

Capture

Classify

Discuss

DEPLOY

Rings

First release

Telemetry

COMMUNICATE

Policy

Playbook

Resources

LISTEN

Signal vs. noise

Feedback

Measure

PLAN

Capture

Classify

Discuss

DEPLOY

Rings

First release

Telemetry

COMMUNICATE

Policy

Playbook

Resources

LISTEN

Signal vs. noise

Feedback

Measure

PLAN

Capture

Classify

Discuss

DEPLOY

Rings

First release

Telemetry

COMMUNICATE

Policy

Playbook

Resources

LISTEN

Signal vs. noise

Feedback

Measure

PLAN

Capture

Classify

Discuss

DEPLOY

Rings

First release

Telemetry

COMMUNICATE

Policy

Playbook

Resources

Service change management processExchange Online

Skype for Business Online

Office 365ProPlus

SharePointOnline

LISTEN

Signal vs. noise

Feedback

Measure

PLAN

Capture

Classify

Discuss

DEPLOY

Rings

First release

Telemetry

COMMUNICATE

Policy

Playbook

Resources

Service change management process

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

Listen

Signal vs. noiseFeedback

Measure

Plan

Capture

Classify

Discuss

Deploy

Rings

First release

Telemetry

Communicate

Policy

Playbook

Resources

FIRST RELEASE

June 2014

Features Releases in Office 365: Journey so far

OFFICE ROADMAP

June 2014

MESSAGE CENTERApril 2014

ROADMAP IMPROVEMENT

SJanuary 2015

ADMIN APP 2.0March 2015

MESSAGE CENTER POSTS

ROADMAP FEATURE ITEMS

FIRST RELEASE CUSTOMERS

Features Releases in Office 365: Some numbers

~10% of Office 365

300+

200+

May 2015

Some features released through First Release

APP LAUNCHER DELVE O365 VIDEO

O365 GROUPS DE-CLUTTER

…

Some feedback received in regards of FR• Add more changes as part of First Release• Provide more granular controls for First

Release• As customers, we want to provide feedback &

be part of the feature iteration processes• More timely & relevant communications• More visibility into what changes are coming

First Release Evolution

It’s an Opt-in feature, available to most O365 customers

Existing tenant

Fully supported, SLA backed features

A group of users gets early access to service updates about a week before they roll-out to the rest of the organization

Two release options— Standard & First Release (Entire organization or Select people)

Most changes and features: Select People applies

only to Office 365 navigation bar, Office 365 Admin Center, & Exchange Online

Office 365 ProPlus Preview available for First Release

Office Sway for Business

Select people to preview updates so that you can prepare your organization

First Release Evolution based on Office 365 Customers Feedback

How does this help you?What stays the same for FR?

Demo: Selective First Release

First Release: Types of changes

FAST ITERATION

Based on customer usage and feedback, the timeline will vary.

OFFICE 365 EXPERIENCES

Same as what has gone through First Release to date

Groups Delve App launcher Clutter

SERVICE UPDATES

Bug fixes Performance improvements Security patches Small visible changes Admin and Policy changes

FAST ROLL-OUT

Office 365 targets 7 day roll-out saturation

NOTE: Service updates are Exchange Online only at this point Security updates are exempt from First Release Datacenter fabric changes (i.e. IP Range changes) are not part of First Release

RING 1 RING 2 RING 3RING 0 RING 4 WORLDWIDEONCE VALIDATED BY FIRST RELEASE RING

FEATURE TEAMS OFFICE 365 TEAM MICROSOFT FIRST RELEASEONCE VALIDATED BY MICROSOFT RING

Rings of validation for changes

Feedback options

ADMIN FEEDBACK TOOL

Key use scenarios:specific changes & their impactcommunication (Message Center comments)

GENERAL CHANGE MANAGEMENT FEEDBACK

Yammer networkaka.mvs/Office365Network

Communications and Toolkit

Office 365 Service Management Toolkit

Visit the

Office 365

Roadmap to

see upcoming

features and

releases

roadmap.office.com

Visit the Office

Blog to learn

more about

Office 365

announcement

s and news

blogs.office.com

Stay ahead

of change

with the

Office 365

Message

Center

Monitor the

Service Health

Dashboard

for information

about service

health

Keep

current

on the go

with the

Office 365

Admin app

Have more

questions?

Join the

Yammer

Office 365

Network

aka.mvs/

Office365Network

Roadmap.office.com 2.0 improvementsFEEDBACK-BASED IMPROVEMENTS

Tagging items as “First Release” Page specific search Mobile optimized experience Simple social sharing options Individual item-level links Additional content links for specific

content on deploy.office.com and success.office.com when applicable

Office 365 Blog

Message CenterMessage Center provides:Targeted communicationsRelevant to your environment3 types of communicationsA single locationWHO’S THE TARGET AUDIENCE?

WHY SHOULD I USE MESSAGE CENTER

c

In-product notification of important changes and new features coming to Office 365

Provides details on changes and highlights required admin actions

Authoritative information and what options or actions can be taken

New!!! New features in the Message Center announced this week

Administrators IT Communication teams Help desk AOBO Partners

Service change communicationsStay informedFirst release features (Groups, Clutter, Delve, Office 365 video)App launcherSkype for BusinessTrust Center: data map

Plan for changeSPO Team site upgradesAPI changeDeprecations: People View, My TasksSystem requirement change

Prevent/Fix issueMessages backing up in transport queueCertificates expiringFederation impacting change (ADAL)

Service IncidentsService incidentsPlanned maintenance

Message Center At availability

Message CenterMinimum 30 days (when action is required)

Message Center

Service Health Dashboard 15 minutes

PRIMARY CHANNEL TIMEFRAME

Pla

nned

At detection

Unpla

nne

d

Stay up to date — Office 365 Admin App 2.0

Message center Support ticket status Management users

capability Service health details Notifications for service

health targeted for summer New!!! Added support to

push notifications (Announce this week)

WHAT’S NEW?

Office 365 Service Communication API v2.0 API Provides:

Health information for all Office 365 servicesReal time health status

Historical health status

Message Center communications

WHO’S THE TARGET AUDIENCE?

WHY SHOULD I USE THIS API?

ISVs and reseller partners In-house development teams AOBO Partners, IT pros, and

CTOs

Service Communicatio

ns API

Simplify Office 365 monitoring and improve visibilityReal time and historical service status

Communications for service incidents, planned maintenance, and message center

Extend the ecosystem around service communication Create applications and integrate with service management panels

Part of the Office 365 Management APIs

c

Office 365 Yammer Network – Change Alerts Group

Q&A